Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safe Ship Moving Services LLC

  7789 NW Beacon Square Blvd Boca Raton, FL 33487

• 

  Safe Ship Moving Services LLC

  200 Knuth Rd Boynton Beach, FL 33436-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company *****!! DO NOT USE THEM!! First off, to echo ALL these other complaints, I got one quote, they took the downpayment, and then we ended up having to pay OVER DOUBLE what was initially quoted! They contracted us out to OLD COUNTRY VAN LINES, so Ill be copying this review to them as well. Then when they got there, they told us to box things like floor lamps and our VACUUM CLEANER. Who boxes those?? So of course they charged us for THEIR boxes. They even nickel & dimed us for another $2000 for them having to SHRINKWRAP stuff!! I have moved on average once every two years the past 20 years, and NOT ONCE have ever had to box my vacuum cleaner, or PAY FOR SHRINKWRAP. Heres the biggest kicker: THEY LOST (probably stole) OUR 55 *********** and so far arent even taking our concerns seriously!! Heres the worst part: ONE group picked our stuff up, and a completely new group dropped it off. So I dont even know how many times our shipment changed hands. When they were unloading, they set boxes every which way, upside down, on their sides, so there were at least 20 items damaged, even though I had CLEARLY marked the boxes Fragile or This side up. Save your money and DO NOT HIRE THESE PEOPLE.

  Business Response

  Date: 07/15/2025

  We understand how frustrating and upsetting this experience has been. What youve described is not the level of service we aim to provide, and your concerns are being taken seriously. A member of our Customer Experience team will be reaching out to you directly to discuss this matter and work toward an amicable resolution.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23544072
  
  I am rejecting this response because this matter has not yet been resolved to my satisfaction. We are STILL missing our TV, and have yet to be compensated, or even updated as to the status of our claim. 
  
  Sincerely,
  
  ******* ****

  Business Response

  Date: 07/17/2025

  Thank you for taking the time to share your experience. I apologized that the outcome of your move did not meet your expectations. We understand how important your belongings are and take claims regarding missing or damaged items seriously. Pricing adjustments are based on confirmed item volumes, and other factors that plays apart in it. While each move is unique, we do aim to clearly explain how final costs may vary from the original estimate. Your concerns have been documented and will be reviewed internally to ensure proper follow-up.

• Initial Complaint

  Date:06/30/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safe ship has scammed us. We paid $4800 to this moving company for a FULL SERVICE MOVE, but only one half of the service was actually provided. The second leg (delivery) of our move was a NIGHTMARE. Safe Ships customer service and communication was abysmal. They contracted out a 3rd party company for the actual moving work- Abwini Movers- who are SCAMMERS. They delivery driver arrived 2 days early with ZERO NOTICE- and the arrived with NO CREW! They are supposed to have a crew unload and place items into the new location- but the driver said he tried to order a crew from ********** but no one showed up. We had to do all of the unloading and carrying work OURSELVES - but the ****** company was still demanding we pay them $1000 before letting us have our own things! He claimed this was a discount and it was really supposed to be $1300. ***** the manager told his driver to close his truck and not let us take our things until we pay them ****** fee- for NO SERVICE! WE HAD TO UNLOAD AND CARRY IT OURSELVES! Some of our things were already unloaded and the driver started TAKING THEM BACK onto the truck and threatened to leave with our things. The driver and manager became angry and hostile and spent hours screaming at each other on the speakerphone in Arabic - they refused to let us take our things- we eventually had to call the POLICE. ***** the manager then tried to lie to the police about the situation. We have videos and a police report. Safe Ship will not return my calls. They took nearly $5000 from us and made us do half the work ourselves- This is a breach of contract and if Safe Ship does not give us some reimbursement I will be filing a lawsuit. They claim to be US veteran owned and operated but then contract the job out to ********** artists. As a customer we deserve to know who we are giving our money to but SafeShip was NOT open or honest about who would really be doing the job. On top of all of that many of my items arrived severely DAMAGED.

  Business Response

  Date: 07/15/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process. Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Safe Ship Movers on 6/8/2025 to arrange an interstate move from ************ to **************. They contacted *************** to pick up my furniture on 6/21/2025 & deliver it with an expedited charge on 6/24/2025. I called on 6/24 for estimated time of delivery& then they guaranteed delivery on 6/26 and then again on 6/28/2025. I still dont have my **************** are not trying to resolve the situation.

  Business Response

  Date: 07/15/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a move. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

• Initial Complaint

  Date:06/27/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint is twofold: 1) I performed a virtual inventory of my house to get an estimate that was locked in but when we did the final inventory the price went up almost 40% when its impossible that we didnt have everything accounted for in the virtual inventory. They claim the rate per pound was locked, which is extremely deceptive practice particularly because they do this days before a move and they know you cant hire someone else and they jack your price. Second, from day one Ive told them my move date was Friday, 6/27 and that I was officially out of state after that. Every conversation Ive had has explicitly stated this and they acknowledged this, but then they make you sign multiple lengthy documents last minute on the phone and they now claim I signed for a two-day window and they are going to be here Saturday 6/28, the day Im officially out of town which doesnt work and Ill be out of town. This is deceptive practice preying on customers

  Business Response

  Date: 07/15/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
  
  

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Originally contacted Safe Ship on June 20, 2025. Signed contract for just under $10,000 and paid $4,869.84 deposit. On June 26, 2025 did a phone walk through to be sure all items were included. Price changed to $18,162.00 with another deposit of $4,549.74. About 3 hours later I decided to cancel the contract and sent a cancellation email to Safe Ship per their Cancellation Policy (72 hours). This morning I called to be sure the email was received and the contract cancelled. Upon speaking with the cancellation team manager, he tells me that they will only refund the 2nd deposit, not the entire amount. I told him to cancel the work and refund my entire deposit and he said that was not going to happen. Can we do anything about this?

  Business Response

  Date: 06/30/2025

  We understand your frustration and sincerely apologize for the disappointment youve experienced. While we must stand by our policies in this situation, no additional compensation will be given at this time. We do appreciate your feedback and will use it to continue improving our service.

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered a lift from them, said would be delivered in 36 hours 1 week later still not here. When I call they hang up and have blocked both my husband's and my phone calls. Can no longer reach them.

  Business Response

  Date: 07/15/2025

  Thank you for reaching out and sharing this experience. I apologized for the delay and the difficulty you've had trying to get in touchthis is understandably frustrating. We take your concerns seriously and want to ensure this is addressed properly. A member of our team will review your order and make direct contact to provide an update and assist in resolving the matter as quickly as possible.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  oshua,In mid-May I inquired with Safe Ship Moving about moving me to my new address. They requested and I gave them my Discover card number as a down payment of an estimate of roughly $1500. A couple days later they called me on a Sunday night, May 15, saying in order to guarantee the moving date and trucks, people etc, they needed another $1500. I stupidly believed them and said they could charge the card if the extra was refundable. They assured me it was. I did not you use their "moving services" and in fact canceled with them the next day, Monday, feeling rightly that I was being scammed. They then requested even more money, and I knew. I canceled and they told me the money would be refunded. I called Discover, who placed a hold on the charges, and I told them of the scam they were running. The charges still appear on my Discover card. I have called them, filed a fraud complaint, and they will be contacting them. I have also contacted the Attorney General of Michigan and the Better Business Bureau and filed complaints with them. I even found multiple complaints about their company on the BBB website describing the very same scam they ran on me. T I want both those charges to my Discover card reversed. They did nothing for me, performed no services, and incurred no expenses. They simply ran a scam, and as you can see on your own website, they have been reported multiple times for the same issue. Over 500 complaints in 3 years. Sincerely,

  Business Response

  Date: 07/16/2025

  Thank you for reaching out and sharing your concerns. We take accusations of misrepresentation and unauthorized charges very seriously. While we understand your frustration, our records indicate that payments made during the booking process are part of the initial service agreement, which includes securing logistics and scheduling on your behalf.
  However, we want to resolve this matter properly. Please provide your booking or move number so our Customer Experience team can review the full details of your account and payment history. If a refund is due based on our cancellation policy, we will ensure it is handled accordingly.
  We are committed to addressing this issue in good faith and working with you toward a fair resolution.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23515885
  
  I am rejecting this response because: The SafeShip Order Number is *******. This was a scam from the start. When people search for Two Men and a Truck, ****** points them to the ******** website. This is what happened to me. What followed was them asking for a $1400 deposit on a single truck, 2-mile move. I thought it was high, but agreed and gave them my credit card, thinking I was still dealing with Two Men and a Truck. Then on a Sunday night some guy named **** called me and said they needed a bigger deposit, an additional $1500, for an "Inventory Revision." There was no inventory revision. He assured me it would be refundable if the move was less than they estimated, but also told me they may need ANOTHER $3000. I felt pressured, was lied to, and gave them my Discover card again for the $1500. The next day it hit me that I'd been scammed. I sent the attached e-mails saying I wanted to cancel all services with them after finding nearly 500 complaints about this company on the BBB website, many of which are identical to mine. This is a scam they've obviously pulled many times before, identical to mine. SafeShip performed NO SERVICES prior to or after my cancellation. How this is not clear to the BBB is astonishing. 
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 07/17/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.
  
  

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23515885
  
  I am rejecting this response because:

   

  This communication references a "long distance move" and a bunch of blah, blah. IT WASN'T A LONG DISTANCE MOVE AND IT NEVER TOOK PLACE! IT WAS A TWO-MILE MOVE THAT WOULDN'T HAVE FILLED ONE TRUCK! Again...the move NEVER TOOK PLACE. How can they say I owe $3000? You're the better Business Bureau. I reached out to you for help with these scam artists and you're not helping.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -May, 2025 ************* began with an original estimate of $19K to move my belongings from ******* to ******, *** 2nd estimate on May 24 (3 days before packing date) was $31K. They said I had more items, even though I answered all questions originally. It was too late to contact another provider, my home was closing on May 30 and I had to leave.-Packing/loading was supposed to be 1 day. 1st day arrival scheduled for 9am-12; 2 workers came just before noon but one was sick and sat in the truck. The other worker spent most of the time calling for additional help. I called also, 5 times, and was put on a 'short hold' that timed out so I had to leave a voicemail. At 2pm additional workers arrived. When I did receive a call in the afternoon I was assured they would finish that day. They stopped work at 9pm and were not nearly finished.-Day 2 they said arrival would be 8-9am; at 9:30 a call said they would arrive in 30 min. *********** arrived at 11:30. They finished at 10:30pm, then I had to fix the holes they put in the wall and clean up. I paid extra for a one-day pack; they have not agreed to reimburse.-On May 30, day of close, the new owners found a cabinet of china that had not been packed. I returned to the home and collect the items to ship via *** at my expense. -That night, I had to sign a bill of lading even though I had never been given the opportunity (or told it was needed) to count the boxes or items. They could not unload my items at the warehouse unless I signed. Another example of underhanded policies.-My 'date of earliest delivery' was June 26, but I found out this is actually the date my stuff will leave *** (vs a delivery date). I spoke with **** who said he would move it up to June 24. Per the moving company yesterday, they never received that change.-I have received none of the services in the contract, so I should not have to pay for them Safe Ship is only offering $450 which covers what I paid for 1 day pack and the *** cost.

  Business Response

  Date: 07/09/2025

  We're truly saddened to hear about your experience and understand how stressful and disappointing this situation has been. What youve described is not the experience we want any of our customers to have. A member of our Customer Experience Team will be reaching out to you directly to discuss your concerns in more detail and work toward a resolution. We appreciate you bringing this to our attention and giving us the opportunity to follow up with you personally.

  Customer Answer

  Date: 07/10/2025

  I have not heard from the business yet. I will let you know if their response is satisfactory once I have spoken to them.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While trying to move from ** to **, safe ship moving re-quoted my move 4 days before the move date. The original quote was done by telephone walkthrough of the house listing everything that would be shipped. The total was 7,900$. 3,890$ paid as deposit. I was told the only way the price would change was for large furniture items added. 4 days prior to move they called to walkthrough again and changed quote to 15,500$. Completely unethical. We actually got rid of things for them to move less. The original quote however was lowballed and things not added to it for it to seem like a smaller load to reel me in. They will not refund deposit because it has been more than 72 hrs since the deposit was made, but a month after the original quotes.

  Business Response

  Date: 07/15/2025

  Thank you for taking the time to share your experience. I apologized for the frustration youve encountered and understand how upsetting a price change so close to your move date can be, especially after taking steps to reduce the shipment size. Our estimates are based on the inventory details provided at the time of booking. We do our best to make this process clear early on and explain that changes to the item list, whether additions can affect the total. We understand how important transparency is, and your concerns have been noted and will be reviewed internally. Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23512226
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Same bait and switch as other customers: 30 days before my move I spoke with a *** who viewed pictures of my house online as we discussed Everything that would be moved. After detailed hour talk I got estimated price. It was high but he said they are highly rated and will price-match if I find one lower. So paid the $2,000 deposit. 3 days before our move a 2nd *** again called and discussed every single item that would be moved. Said since she had more items on her list, price has now more than doubled! The same house, nothing added and actually fewer items in it by this time! offered a discount but it was still nearly double first ************* local mover quotes for much less than even original estimate w safe ship. Price match? No.Can I get my deposit back? No.Called back but customer service said they never price match, salesmen just say it to get people to sign up. I Never would have agreed to pay this new higher price, but he said it was too late, and now there was nothing that could be done. Checked online: 289 BBB complaints in the last 12 mos. More on other sites, nearly all w same experience as mine. I was wrong for first believing it was a mistake or a misunderstanding, it was not. This is a daily occurrence, a scam, an entire business plan based on fraud.Customer service says nothing they can do now bc its all over now. I said I knew this would be the response. Its why I called Before the move, but they wouldnt do anything then either. He said they do price match, but only in first 72hrs from the 1st estimate. So both the price match and the cancel policy are irrelevant bc they never apply to the Real price, just the Fake price at the start. Once you get Real price you either pay 2x original price or you forfeit thousands from deposit and find another mover on 2 day notice.This is not a company with the integrity to make this right financially. I just hope I can save someone else the headache and disappointment we have experienced.

  Business Response

  Date: 07/15/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. All calls are recorded of course and need so this matter will be reviewed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23510746
  
  I am rejecting this response because:

  At the time of booking I provided accurate information that I was asked to provide, and I made a decision based on the estimate I was provided. Once it was too late to get a refund, too late to book someone else and with fewer items in the house, that price doubled. It was not an accident or an oversight. This is a dishonest business intentionally manipulating their customers. It is a planned bait and switch tactic that has been reported by countless previous customers.  If they had been honest about the price in the beginning we would have never booked using them. If we could have cancelled before the move we would have. We were lied to by customer service on multiple occasions and no one I have spoken to has been able to justify what happened. Even their own employees have admitted to dishonesty within their company. Nothing has been done to refund us to the agreed upon price. Only vague attempts to look into it.

  Sincerely,
  
  ***** **********

  Business Response

  Date: 07/17/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed.  I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23510746
  
  I am rejecting this response because:

  I was contacted by the company but they offered me nothing other than stating a desire to do better next time. They helpfully explained that even though they charged me double what we had agreed to, there was a possibility if I had used a different company they might have used the same tactic. They knew exactly how much I was moving but their initial estimate has no bearing on the price you will pay even if you do not add items to your move. They already have your deposit by the time you find out the actual cost and by then you cant get your money back. Had they been honest about the real price upfront I would have never agreed to it. It was more than double the rate of all other movers for subpar quality. But you dont find out until its too late, and I fell for the bait and switch like so many before me. I have never dealt with a business so blatantly dishonest. Hope I can save someone else the same headache.

  Sincerely,
  
  ***** **********