Complaints

This profile includes complaints for Safe Ship Moving Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Safe Ship Moving Services LLC

  7789 NW Beacon Square Blvd Boca Raton, FL 33487

• 

  Safe Ship Moving Services LLC

  200 Knuth Rd Boynton Beach, FL 33436-4629

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with this company on June 5, 2025 to arrange for a move of items from a studio apartment from ********, ** to ***********, **. The company put me through a living h*** from the time I contracted with them until I canceled the move on June 23, 2025 because they could or would not produce a proper certificate of insurance or worker's compensation form as required by the property manager to gain access to the premises for pickup. They repeatedly produced invalid certificates of insurance, claiming they were proper, and operated in a totally inefficient and cagey way, as if I were creating the problems. They refused to acknowledge till the very end that their paperwork was improper, just kept sending and resending it, and refused to provide a pickup date until 11:30PM the night before the date they determined. They also phoned me at around 11PM at night to do a quality assurance inventory check-in, then had me have to redo it with a different agent two days later. There was no consistency of agents attending my case, and their phone queues were maddeningly time-consuming and frustrating. They also made various mistakes such as forgetting to do a verification, spending three days sending the forms via attachments in emails that did not include the attachments, though they insisted they were there. Overall, it was the most horrendous experience I've ever had with a business, and I was working having to do their job because they weren't doing it, such as phoning the moving company directly to urge them to provide the paperwork (Ship Shape is a broker) and totally ignoring my requests for attention. I have lost incalculable sleep and been subject to inordinate stress as a result of my contracting with them. Ultimately they never fulfilled what I paid them for, which was moving services. I hope no one else has to ever go through what they put me through. They should not be allowed to be in business.

  Business Response

  Date: 07/15/2025

  Safe Ship Moving Services acknowledges your experience, and I apologized for the stress and frustration this situation caused. We understand how important proper documentation and timely communication are, especially when coordinating move logistics with building management. Your concerns about delays, inconsistent follow-up, and document accuracy are taken seriously. We are actively reviewing the details of your case internally to ensure that issues like this are addressed and do not happen moving forward. Thank you for bringing this to our attention.

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23509830
  
  I am rejecting this response because: most importantly, there is no acknowledgment that they never fulfilled what they were contracted to do, which was arrange a move.  They took the money, have not acknowledged any responsibility in their sketchy business practices, and have not offered to refund the money or admit wrongdoing.  The head of the moving company they had brokered the move with for me was not even the one who was going to be doing the move--it was subleased out to someone else, which I only ascertained from the landlord's property agent.  Neither the broker nor the moving company listed could provide proper certificates of insurance or workers' compensation forms, though the broker gaslighted me and insisted everything was fine and in order repeatedly, though I was unequivocally clear that without approval from the landlord's managing agent at the move site, there would be no move allowed.  They ignored me and kept on foisting the same paperwork at me, though they were provided clear feedback and a template multiple times by the landlord's property agent and myself.  I and the landlord's property agent even had to phone and email the mover ourselves, which was the broker's job, not ours.  In fact, the first three days the broker's customer service representatives claimed to have sent the certificate of insurance in email attachments, when there were no attachments, but they kept insisting there were.  What kind of company phones a client at 11:30 PM to provide a move date and time for the next day, despite many pleas on my behalf for advance notice, since I had to drive four hours round-trip to the move site to meet them?   Also, what kind of company phones a client at 10:50 PM to do a move inventory quality assurance check (which probably took at least a half hour to an hour), then phones again two days later to do it all over again?  They barraged me with texts, phone calls, and emails, and ignored my needs and requests entirely--most importantly, to produce proper paperwork, which they ultimately never did.  No consumer should have to go through the unnecessary and extreme stress and emotional torment this company put me through, and I perceive no remorse, attempt at redress or recompense, or indication they intend to operate differently in their response.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 07/17/2025

  Thank you for sharing your concerns. We understand how frustrating it can be when your moving experience doesnt go as planned. Regarding pricing, the cost estimates provided are based on the inventory and details submitted at the time of booking. While we understand that changes in pricing can be concerning, the original estimate is not a flat rate it is an approximation based on the information provided at the time of reservation. As for damages or delays, we regret any inconvenience this may have caused, we always aim to provide the best service and make moving a smooth transition for our clients. If youre looking into a refund, please note that Safe Ship Moving Services honors cancellations within the time frame that's outlined in your agreement

  Customer Answer

  Date: 07/29/2025

  I disagree with the BBB that Ship Shape Movers made a good faith effort to resolve this dispute.  Their response doesn't even address the fact that I received nothing but aggravation and frustration at an unprecedented level in a business situation, and they breached the contract by not providing valid paperwork to complete the move.  In fact, they phoned me recently and tried to claim that I was responsible to provide a certificate of insurance and workmen's compensation papers--in effect, I should have been doing their and the movers' jobs.  Not only that, the property management agent at the building where the move was scheduled had even phoned the mover on the date of the scheduled move, only to ascertain that the head of the moving company had subcontracted out the move, so the paperwork was sketchy at best and even perhaps fraudulently executed.  I feel strongly that I was gaslighted and suffered such a degree of unnecessary emotional stress from this company, that not only should I receive a refund, but I have also initiated this complaint in the hopes that no other unsuspecting consumer has to undergo what I endured.  Some examples: for three days I was told the paperwork was sent to me in an email attachment, and I responded there was no attachment included, which they kept insisting there was, until finally, a manager admitted that there wasn't.  I was phoned at 11:30 PM on a Sunday night to give me less than 24-hours notice of the move time and date (a four-hour drive for me), after I had been repeatedly, unequivocally communicating for three days there would be no move allowed by the landlord without written approval of the paperwork, which neither Ship Shape nor their mover ever ultimately provided.  I was phoned at 10:50 PM to verify a quality assurance inventory check, then phoned again two days later only to have me repeat the same process.  Their phone queues were maddening, and if they compensated me double what I paid them I would not subject myself to ever having to suffer dealing with this company again.  (P.S.  I had originally responded to this last request on 7/17/25; however, the response had timed out and was unfortunately erased, and I had not been able to re-create it until now.)

  Business Response

  Date: 07/30/2025

  We understand how important proper documentation and clear coordination are for building access and move-day logistics, and we regret that this process caused you stress. While Safe Ship Moving Services always works to provide the required paperwork and updates in a timely manner, your concerns about delays and communication are being taken seriously and will be reviewed to ensure smoother handling in the future. A customer service representative will be reaching out to address this matter directly with you.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23509830
  
  I am rejecting this response because:  Firstly, as I stated in my last response, one of their customer service representatives reached out to me since lodging this complaint, and, as I had stated, and as had consistently been my experience with them, they took no responsibility for their lacks in fulfilling their contract obligations and offered no compensation of any kind.  The fact that virtually every communication with them indicates this unfortunate attitude and gaslighting strategy to try to place fault with their customers is why I brought this matter to you.  I see no indication of any attempt to make things right or do better on their part.  I also hope to warn any unsuspecting new customers against undergoing the h*** they put me through, after which I had to hire someone else to do the job anyway.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 07/31/2025

  I understand how stressful and frustrating this situation was for you. I apologized for the inconvenience caused and appreciate you bringing these concerns to our attention. Your feedback will be reviewed by our team to help improve communication, document handling, and overall coordination for future moves.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23509830
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/23/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moving company gave a delivery time frame of 1 to 10 business days. This is day 10 and nothing from the shippers. I have called customer service and all I get is that the delivery truck company asks that they call back later in the week. I need my furniture.

  Business Response

  Date: 07/15/2025

  Safe Ship Moving Services acknowledges your frustration and I apologized for the delay and lack of clarity you've experienced. We understand how important it is to have your belongings delivered on time, especially when you've planned around the expected timeframe. Delivery timeframe is provided as an estimate, and while we always aim to meet it, there are times when logistics or carrier-related factors can cause unexpected delays. That said, you deserve consistent updates, I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process. Your concerns are being taken seriously, and we will ensure that your situation is reviewed for immediate follow-up. A representative will be in touch with the most accurate status and next steps. Thank you for your continued patience.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

  Customer Answer

  Date: 07/16/2025

  Can you please delete this complaint?  They are holding the end shipper responsible for my complaint about Safe Ship

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For about the last week, I have been receiving calls all times of the day "regarding an upcoming move". It started with an email and then the phone calls started the same or following day. I answered one of the calls and told them we weren't moving and to stop calling. I received at least two additional calls, one at 10pm at night last night. I have now responded reluctantly to their email to ask them to stop. Hopefully they will honor that, but I'm not expecting them to.

  Business Response

  Date: 07/15/2025

  We acknowledge your concern, and I apologized for the inconvenience. Your request to stop communication has been noted and your information will be removed from our contact list.

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  From the start to finish, it has been a mess and lies. We were told that we could have a fully moved house for a set amount since there was already a truck head our way at the dates we were wanting to move. We went through all the furniture in the house. Then, 3 days before the move, after getting rid of furniture we were told the price would be DOUBLE what we were quoted. We were in a bind and had no choice. When the moving company showed up is was a one truck moving company, not a semi, and they had to fill the truck, empty it, then come back the next day. When we closed on the house, we were told to give the company as much notice as possible on our date and we would have our stuff delivered in 3-5 days. We gave them 2 weeks notice and were promptly told that they would not be scheduling our move until the date we provided and had 21 days to deliver our furniture. We called and emailed regularly and were given the run around by the movers and the brokerage. And were only given a date 2 days before they came after we had taken off of work to align with what we were initially told from the brokerage.We were told we would get financial compensation and discounts due to what we have had to go through but none of that ever came to fruition.

  Business Response

  Date: 07/15/2025

  We acknowledge your review and the frustration youve experienced throughout your move. I apologized for the unexpected pricing changes, delays, and miscommunication that added stress during an already challenging time. We understand how important it is to receive timely, accurate informationespecially when coordinating a move around closing dates and time off from work. Your concerns have been taken seriously. A representative will follow up with you directly to discuss your concerns in more detail and to come to a resolution.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year in ************, **** I entered into a contract with Safe Ship Moving Services to transport my piano, furniture and boxes of personal effects to my new home in ******. They picked up my property at my home at ************************************************************** on March 24, **************************************************************************** ***** calendar days. I still haven't received my stuff. I have called and called them trying to find out where my property is and they give me answers like, "it's in the middle of the ocean" (they said this 6 weeks ago) and now they just put me on hold and eventurally hang up or they tell me to leave my name and number and then they don't call back. Their sales team is top notch until you sign with them and pay. After that the customer service is absolutely awful. The last time they spoke with me they said that the ship sailed 2 days ago and that my crate would be the first crate to be unloaded in ******** but they couldn't (or wouldn't) tell me the name of the ship so I have another problem with their veracity.

  Business Response

  Date: 07/15/2025

  Safe Ship Moving Services acknowledges your review and the frustration you've experienced regarding the delay in receiving your shipment. I apologized for the lack of clear updates and the difficulty you've had . We understand how important your belongings are, especially during a long-distance move of this nature and we recognize how concerning it is not to have timely, reliable information. Your feedback is being taken seriously and will be reviewed internally. We always aim to make our clients feel informed and cared for through this process A representative will follow up with you directly to provide a status update and ensure your concerns are addressed properly.

  Customer Answer

  Date: 07/19/2025

   
  Complaint: 23480846
  
  I am rejecting this response because:when the movers finally arrived on July 4 with 30 minutes notice they ripped the carpet in the main hallway (common area), didn't deliver one of the yellow freight containers and most importantly they removed the heavy granite top from the  large dresser and delivered the dresser without the granite top. This top was at least 6 feet long and 16 inches wide. I never had the top off so I don't know the weight but it was at least 50 pounds. I have sent you pics with a different complaint. Please find my stuff or pay damages.

  
  Sincerely,
  
  *** ************

  Business Response

  Date: 07/21/2025

  We acknowledge your experience and the deep frustration you've expressed. I apologized for any inconvenience caused during this transitional time in your life. We understand how important transparency and trust are, especially when dealing with something as personal as a long-distance move. While pricing can change based on the scope of the move, there are some other factors that can cause change in pricing per say, if more space is needed. I apologized once again if the process left you feeling unsupported We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further.

  Customer Answer

  Date: 07/21/2025

   
  Complaint: 23480846
  
  I am rejecting this response because: You haven't taken any steps to find or replace the stuff that you lost including a large yellow container and the granite top to the large dresser that your guys detached from it and then lost. I'm asking for accountability.

  
  
  Sincerely,
  
  *** ************

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The literal worst experience possible. This company is full of false promises and scams. Was promised a ***** business day turnaround without given other options. Took an ENTIRE MONTH to receive my items and was told I didnt select the more expensive shipping option when it was never offered. Neither this company nor the subs answered me with any concrete information at any time and I learned my items were sitting in a truck for WEEKS. After many complaints finally got a call with conflicting information about my delivery, then after being told numerous times I would have 24 hour advanced notice, got a call saying someone would be there in a few hours. Day of delivery was equally awful, with the driver hiring someone from Taskrabbit to meet him at my home. Boxes were crushed, wet, torn, in awful condition. An antique chair was damaged with no acknowledgement. The movers made no attempt to stop dragging mud all over my home, although I laid out rugs and towels. Went through the dirt instead of the driveway to deliver. Driver left his dirty shoes as trash in front of my home in the street. Broke a glass with no acknowledgement. Awful experience overall, including harassing them endlessly for a month trying to find the whereabouts of my own items. NEVER use this company!! Bait and switch tactics and AWFUL customer service. Truly regret using them.

  Business Response

  Date: 06/16/2025

  We are sad to hear about your experience. As a broker, Safe Ship Moving arranges services with licensed carriers but does not perform the move itself. Delivery timeframes are estimates and can vary due to carrier schedules and unforeseen delays. We regret the condition of your items and encourage filing a claim directly with the carrier. Your feedback is important and helps us improve our service. A member of our Customer Experience Team will be reaching out to you to go over further details. 

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23464957
  
  I am rejecting this response because: No one has reached out to me personally. The business laid blame on the third party carrier but it was their lack of information, insight, bait and switch tactics, and trickery that allowed this situation to occur in the first place. Their customer service is extremely lacking, and telling me someone will reach out and to file a claim with the 3rd party carrier THEY HIRED is not acceptable.
  
  Sincerely,
  
  ****** *********

  Business Response

  Date: 06/19/2025

  Thank you for your feedback. Safe Ship Moving Services operates strictly as a broker.  While we coordinate services with licensed carriers, we do not conduct the physical move. A representative reached out on June 18, 2025, via phone, text, and email to confirm that you received the carriers claims information. As per federal regulations, claims for damages must be filed directly with the assigned carrier. 

• Initial Complaint

  Date:06/12/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company first off is not the company that will be moving your furniture and possessions. A very conservative estimate of what didnt get delivered and what got delivered but was damaged or destroyed is over $2000 they offered a settlement of under $100?

  Business Response

  Date: 06/16/2025

  Thank you for your feedback. Regarding damages, all claims must be submitted through the carriers claims process. While we are not involved in the claims process directly, we take all feedback seriously and appreciate you sharing your experience.

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23460429
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ****

  Customer Answer

  Date: 06/24/2025

  ******** contracted with ************** who is the actual company that moved my household items from ******* to **********.  I have reached a settlement with NextRelocation.  I now consider this case closed.  While I haven't received the settlement in the mail. I am assuming that I will in the next few days.  June *******

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled Safe Ship to come pick up my belongings on 6/11/2025. I had already paid a deposit of over $1500 which I was told i could NOT get back if I cancelled after 3 days. The total bill was about $4.5K to move a 2 bedroom house and garage items. No one came to do a visual inspection ..all was done over the phone and an inventory list was generated. I signed the contract but didn't realize that they do not honor the inventory list. Based on no visual inspection, they determine the estimated cubit feet and they stick to that. They completely low balled my cubic foot allowance and told me it would cost double what was due in order for them to take everything. When I said no, they didn't take anything in the garage, they wouldn't take my couch and they wouldn't take anything in my second bedroom. I was literally left having to make arrangements to fly back to the house before escrow closed, rent my own moving truck and drive the rest of my stuff to my new home out of state. I have never experienced anything like this before. It feels like an intentional scam to get your business and then put you in an impossible situation on moving day. This is an incredibly bad business practice and this company should not be able to do this. I want to receive my full deposit back of $1578 to cover the cost of the additional moving expenses I incurred by flying back to ********, renting a uhaul truck and the cost of gas to make the trip.

  Business Response

  Date: 06/13/2025

  We regret to hear about your experience. A Customer Experience Team member will reach out for more details and assist you with your concerns. 

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23456359
  
  I am rejecting this response because: the company has only agreed to a credit of $200 which is not enough to cover the additional moving costs I am incurring as a result of their "bait and switch" tactics. Safe Ship has told me that the movers should have honored my inventory list. The movers insist that I was only allowed 631 cubit ft which was only noted as an estimated size on the contract and was never specified as being the  max limit for my belongings. This has happened to other customers numerous times as noted in the business reviews. Additionally, the movers told me my belongings would arrive at my new home on Wednesday  6/18. As of today (6/24) I have still not received my furniture. 
  
  Sincerely,
  
  ******** *********

  Business Response

  Date: 07/15/2025

  Safe Ship Moving Services acknowledges your complaint and the frustration you've experienced throughout your move. I apologized for the Inconvenience and any unexpected challenges this situation caused, especially given the timing around your home closing.  We always aim to make our clients feel informed and cared for through this process, . Your feedback is being taken seriously and will be reviewed. A **************** representative will be in contact with you to discuss this matter further
  Estimates are based on the inventory provided at the time of booking, and while the inventory list serves as a reference, the estimate may change if any additional items are added. Calls are recorded so this matter will be reviewed We will have a representative follow up with you directly to reassess your situation and explore if further resolution is possible. We remain committed to addressing this matter and working toward a fair outcome.

• Initial Complaint

  Date:06/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2025 Three days before move Safe Ship increased price by $8500 even tho inventory list had decreased Safe Ship was ( and recorded) told exact cu feet of inventory of previous move ( 2 8x16x8 POD units. They would not refund $5300 deposit if we cancelled leaving us no choice but to move forward No customer service Management is non existent SEVERAL calls made with no return call EVER even tho promised each time After reading NUMEROUS reviews with the very same unscrupulous encounters I implore the BBB to intervene This is pure fraud Safe Ship is getting away with bait and switch misrepresentation They continually reiterate their phone calls are recorded. Please by all means . go back and LISTEN to the numerous calls made When the original call was placed it was made VERY clear to them MANY times that the inventory being quoted was originally moved in two 8x16x8 POD units . which my salesperson **** ***** agreed made the quote not only easy but ACCURATE As a Senior on a fixed income this outrageous increase was unconscionable

  Business Response

  Date: 06/16/2025

  Thank you for sharing your concerns. We understand how stressful moving can be and take all customer feedback seriously. Our records show that a member of our Customer Experience Team has been actively working on your file to address and resolve your concerns.
  We regret any frustration this situation has caused and appreciate the opportunity to clarify and continue working toward a resolution.
  
  
  
  

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My furniture was picked up at my residence in ************** to be shipped to ******** on May 13, 2025. When I signed the contract, I was told 1/3 of the price would be owed when I signed, which I paid. 1/3 was due when furniture was picked up. We called when they were packing our things to pay this second amount and they said, "Pay when you get the furniture in **" We were told we would get our furniture within 1-10 business days. After about 2 weeks we called ***** at All state moving whom they contract out to and were told we didn't pay so our furniture was in a warehouse. I gave the payment and never received any phone call so I called days later and they said there was no payment. Apparently my card didn't go through but no one ever called to tell me. I gave them another payment and this time received a receipt (this is still the second payment) and my things were being held hostage. This was on May 28th. I then was told that in ***** hours I would be called to let me know when my things would be delivered but it would now be another 1-10 business days. I have still not received a phone call or date as to when my things will arrive. We called yesterday 6/9 and were told that the trucks are going back to ********** and our things will be picked up from the warehouse and will arrive NEXT week either Wednesday or Friday. Today is officially 4 weeks that we have been without our things in an empty apartment. Now I am told it will be another week at least which brings us to 5 weeks. I have made two payments already and the only reason we were late with the second payment was because we were told "don't worry about it until it is delivered." All state, the company they gave our things to are no longer picking up my calls, hung up on us angrily and put me on hold, disconnected and never called me back. I called several times when that happened and they did not pick up. *******, supervisor at ********* has attempted to help but to no avail.

  Business Response

  Date: 06/14/2025

  Thank you for bringing this to our attention.
  Please know this matter is being actively worked on. Our team is in continued contact with the assigned carrier to secure a clear delivery timeline and ensure your items are returned to you as quickly as possible.
  We appreciate your patience and will continue to advocate on your behalf until this is fully resolved.

  Customer Answer

  Date: 06/16/2025

   
  Complaint: 23448724
  
  I am rejecting this response because:
  I have been told this many times in the last 5 weeks but still have not received an ETA for my belongings   I feel that should be the only thing you contact me with at this point   My things should have become a priority weeks ago even if it meant sending a separate truck exclusively for my things and expedited immediately.  Other than that, I appreciate your response and would like that date immediately and monetary compensation as well 
  Sincerely,
  
  ***** ********