Reviews

Review Details

• Review fromMichael B

  Date: 09/15/2023

  1 star
  Just like all of the other reviews I have read, this company is absolutely terrible at producing funds after filing a distribution request. It has been almost two months since I put my request in. On top of that, its almost impossible to check on the status of the distribution because when you login on a computer the status page never loads, and good luck trying to use the app, with that it barely lets you login and if you are able to log in it just takes you to a loading page that never actually loads.
  

  Slavic401k.com

  Date: 09/19/2023

  Hi *******,

  According to our records, your distribution was processed in 13 business days (within the 15 business day guideline provided at the time of request). We received the request on 8/29/2023 and finished processing on 09/15/2023. You should receive the *** transfer between today and Thursday, based on your financial institution's transfer policies. We apologize if this took longer than you anticipated, and we are working on ways to create efficiencies that shorten the turnaround times on processes areas that are within our control.
  
  We also apologize for the technical issues you've dealt with, and have passed your feedback on to our IT team to troubleshoot. We are sorry for the inconvenience it has caused you and we are working to diagnose and fix the issue. Thank you for the feedback, we appreciate your business.

• Review fromMoe A

  Date: 09/13/2023

  1 star
  The most horrible and dishonest 401K I have ever participated in. Their customer service is horrible and no one knows how to answer simple questions. I am amazed they actually can do business with the level of their staff competence. Do yourself a favor and stay away from them, your money is safer under a mattress or with a loan shark. At least there is a level of integrity with both options.
  

  Slavic401k.com

  Date: 09/25/2023

  Hi ***,

  We apologize for the experience you had. After reviewing the calls, our customer service management team felt we were at fault for not identifying things early on and setting proper expectations as to why you could not receive a distribution. We are providing coaching to our team members internally to ensure this does not happen in the future. 

• Review fromBriona T

  Date: 09/11/2023

  1 star
  It takes 15 days to receive YOUR money. They are very slow and I no longer feel comfortable putting my money in their hands. I will be looking elsewhere to build for retirement. If I need access to my funds and I am within the guidelines of the request, I should be able to get to it quickly. I am extremely frustrated with this.
  

  Slavic401k.com

  Date: 09/12/2023

  Hi ******,
  
  Thank you for the feedback. We apologize for the frustration with the timeline it takes to receive a distribution. Our team works as quickly as possible to process distribution requests. However, the reason it can take up to 15 days is there are numerous checks and balances in place that we must work with to comply with IRS regulations. We also must receive information from third parties such as the PEO/employer, and in some cases, it can take time to receive the needed information. That being said, we are always looking for ways to improve process efficiency through technology, and are working on implementing new improvements to help further optimize processing speed. If you have specific concerns about your distribution request, please call us at ************** so we can help resolve them. Thank you for your business.

• Review fromDanielle K

  Date: 08/19/2023

  1 star
  Is anyone even looking at these reviews? This is a ***** company, this stonewalling when requesting distribution is ridiculous. PULL YOUR MONEY OUT AND PUT ELSEWHERE ??????
  

  Slavic401k.com

  Date: 08/22/2023

  Hi ********, thank you for reaching out. Our customer service team has attempted to reach you over the phone and by email to see if we can help. Please return the phone call or email of the person who reached out to you directly, and they will be happy to assist you. If this review was in regards to the timing of your distribution, the funds have been traded today and will be sent via overnight check, within the stated timeline. Thank you.

• Review fromDaniel R

  Date: 08/07/2023

  1 star
  I filed for a rollover of my 401k in mid July. Slavic notifies you that it may take ***** business days to process. This is already a very long timeline -- put in place to continue to earn interest on the money in their custody.It's been more than 15 business days and no communication from Slavic. I've talked to the customer service team who says they'll "check in with the "processor" to see about the distribution. I'm not holding my breath based on the other reviews here.
  

  Slavic401k.com

  Date: 08/14/2023

  Hi ***,
  
  Thank you for letting us know about your concerns. We had our customer service and distributions teams review your comments. The reason your rollover took two days longer than the ***** days we state is because your employment had just finished and we have to wait 20 calendar days from your date of employment termination and last payroll before processing the rollover. This ensures no additional contributions are added to your account after your rollover check is cut. The date we were supplied as your last day of work was 07/15/23, which means the account became eligible for rollover on 08/05/23. We processed your rollover request on 08/07/23 and mailed it on 08/08/23. We apologize if the reasoning behind why we had to wait to process the check was not sufficiently explained by our team. If you still have concerns, please call us at **************. Thank you and we appreciate your business. 

• Review fromRobert B

  Date: 08/04/2023

  1 star
  Read the other reviews. EXACT same issue. Tried to rollover Pre-Tax and **** to myself and my new employer and they taxed my distribution, giving me Pre-Tax dollars and a ding when my form said to use **** dollars. I had to do a stop and re-issue with them and have yet to receive new, correct checks 2 months later. When I reply to their protected messages I get emails back asking to resend because they can't open it... It's They're Protected Messaging System!?!?! When I call in the calls keep "dropping" while on the line with a representative and the text-messaging authentication isn't "working" so they have to ask me security questions instead. Every possible thing to do to make this more difficult, they're doing. They are flirting with ERISA violations, and they know it. I've already started communications with a 401K mismanagement attorney. The Slavic representatives I've spoken to on the phone have been kind and tried to help (other than the last two calls that magically keep dropping), but there's someone up the chain calling the shots and holding my funds hostage.
  

  Slavic401k.com

  Date: 08/08/2023

  Hi ******,
  
  We forwarded your comments to our customer service team and have been told they called you to clarify why the funds were issued the way they were and also provided a resolution for your concerns. Additionally, we have assigned a point person you can contact directly if you have questions moving forward. As discussed on the phone, once we receive the funds back from your new TPA, we will re-issue the funds from the sources you have specified. Thank you and we appreciate your business.

• Review fromCat K

  Date: 08/04/2023

  1 star
  If I could give this zero stars I would. Slavic is the seediest and sketchiest 401K distribution I've ever had an experience with. It has taken me almost two months to get a distribution that at other companies would take maybe 2 weeks. They just kept pushing back the *** everytime I called. Everyone I called gave me completely different answers that were contrary to what other employees told me. AND they were still utilizing my money after my distribution request was processed. Meaning they had my distribution processed and in review, and my account balance was still changing (and lowering). The 'overnight' fee offering is also a completely laughable joke. Even after my distribution was processed and sent out for mailing they still said it's going to be another two days. It's just a way for them to get more money out of you in a predatory way. This whole company is extremely predatory and if you have any **** about you, you'll invest elsewhere. OH and to Slavic: Don't even think about commenting some BS response on this post because I have receipts and will out you. I am telling all of my old coworkers who work there now and have accounts with them to take every single dollar out of their accounts with Slavic, because this company is not to be trusted.
  

  Slavic401k.com

  Date: 08/08/2023

  Hi Cat,
  
  Thank you for letting us know about your concerns. We have forwarded your comments to our customer service team to review your distribution and have been told that they have attempted to contact you via phone and email without success. Please respond to the person who reached out to you directly so we can address your concerns and provide a resolution. Thank you.

• Review fromGM M

  Date: 07/23/2023

  1 star
  Extremely slow process to get your distribution! There has to be a better way between this company and the brokerage firm to handle distributions expeditiously. I need the hardship to pay my sons college tuition. If I knew how SLOW the process is with this company, I would have submitted my request 8 months ago. This is unacceptable and I am forced to use my employers 401k-Now I am seriously considering just rolling everything over into another brokerage account where your funds would be more readily available!!! This is awful
  

  Slavic401k.com

  Date: 07/26/2023

  Hi TG,
  
  Thank you for reaching out with your concerns. Based on the information provided in the review, we are unable to verify your identity. You should have received an email to the email address provided to the BBB from our service ambassador, requesting to schedule a phone call with you to discuss how we can help. Please reply to his email so that we can verify your identity and assist with this matter. Thank you.

• Review fromKris B

  Date: 07/18/2023

  1 star
  There isn't enough space allowed to adequately describe the amount of ******************* this company has caused my mother. The simple task of receiving a distribution of HER OWN MONEY from her 401k has been an abject nightmare. They have cancelled two distribution requests for no justifiable reason **************** "supposedly" in the process of releasing another distribution. A process that started in May, it is now mid July & STILL no distribution. Meanwhile my mother's bills have stacked up & accrued late fees all due to their negligence. To think she worked for decades in order to have an adequate retirement, only to placed under extreme stress @ 80+ years old is an absolute travesty. This ************** leader should be ashamed of themselves.
  

  Slavic401k.com

  Date: 07/25/2023

  Hi ****,
  
  The reason for the prior distribution request being cancelled is because our team identified possible fraud on the account. At this time, the account has been fully verified by our Fraud Prevention Team. The new request has been processed and should be issued within the next 1-3 business days via electronic deposit. Our customer service ambassador has attempted to reach you by phone, but has been unable to make contact. Please reply to the email he sent you requesting to schedule a time to talk. Thank you. 

• Review fromBen W

  Date: 07/13/2023

  1 star
  Filed for a distribution from Slavik401k on May 31 and as of today (7/13) I still have not received a check. **************** is worse than useless. They cannot find the check. Only option is to stop and reissue, which will take more weeks and may have the exact same result. Meanwhile my funds remain uninvested.
  

  Slavic401k.com

  Date: 07/19/2023

  Hi ***,
  
  Thank you for reaching out to us. We passed your review over to our customer service team to research and have been told that they have spoken with you and provided you with a tracking number for a new check, which you should receive within the next day or two. Below is an explanation of the situation:
  
  Your distribution request was processed and issued within the 15 business day guideline disclosed when making the request. The check was mailed via standard mail, which can take up to **** days to receive your check after it is mailed. Unfortunately, are unable to re-issue lost check claims until after the mailing timeframe has expired as we do not have control over mail carrier issues/delays once the check leaves our office. The check re-issue takes 1-2 business days to be processed. We received a call from you on July 13 to check on the status of your check and escalated a re-issue request the same day.The check was printed on Friday, July 14 and sent via overnight delivery on July 18. We apologize for any confusion and inconvenience this may have caused you. Please reach out to the service ambassador you have spoken with if you have any further questions. Thank you.