Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered into a 401k through my work..capon Springs and farms..when I retired..tried to retrieve said 401k and was informed that I had already withdrawn it. They said that I signed the check and cashed it...the only thing is I never withdrew it or cashed it! Can you help?

  

  Business Response

  Date: 06/24/2025

  Hello *******,
  
  Were sorry to hear youre experiencing difficulties with your distribution and have concerns regarding a prior request. Please know that we take all concerns seriously and are committed to resolving this matter with utmost urgency, care, and transparency.
  
  Our internal teams are actively reviewing the situation in coordination with the appropriate parties and will continue to keep you informed. We appreciate your continued cooperation and patience as we work toward a resolution. 
  
  Thank you for working with our trusted team to bring this matter to a close.

  Slavic401k

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a loan from my 401K and for a quick distribution requested it to be deposited into my bank account through ***. I provided my bank information and once approved continuously checked my account to no avail. After about a week of checking I called Slavic and asked for the tracking information to see where my money was. After they told me I had been sent a paper check and that it would take 7-10 business days to arrive I asked why I never received my ACH deposit, I was told it failed and now I would receive a paper check. I was confused at to why it would fail but went ahead and verified my mailing address to make sure it was being sent to the correct address. I was stunned to find out that the address on file was incomplete, how could this be when the information was sent directly from my employer? I double checked my information from the company and it was all correct. Long story short I never received the mailed check and after the 10 day waiting period which was a Wednesday night, I called to have my check reissued and a stop payment on the original check. I was told I would have the check overnighted at a $25 charge, I was also told the check would arrive Friday which was fine with me but Friday no check. I called back to get tracking information and was told they would not have tracking information until 5 pm. What happened to overnight shipping?? Today is Monday, no check. I called and spoke with a supervisor after being told they don't see any shipping information for my check, she told me that I never put in ACH information (I definitely did and remember doing so for the specific reason I needed money for a car down payment. I was told overnight shipping takes 3-5 business days because they have to stop payment on the first check. What?? None of this is making any sense and to top it off I used money I had for a trip to pay my down payment on my car and now I don't have any money for my trip this Friday. I feel they are scamming and I want my money

  

  Business Response

  Date: 05/12/2025

  Hi ********,

  Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience and frustration you have experienced regarding the distribution of your 401K loan. Upon review, we found that the *** transaction failed, resulting in a paper check being issued. We regret the delays and confusion caused by this issue and we have taken steps to prevent such discrepancies in the future.
  
  We attempted to contact you multiple times and left messages to ensure you have been fully informed. Our records show that the funds were delivered via ***** on May 6th. Please contact our customer service team if you need any for further assistance.
  
  Thank you for your patience and understanding.
  
  Sincerely, 
  Slavic401k Team

• Initial Complaint

  Date:02/27/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have recently returned to a job that uses Slavic 401k in October of 2024 and when I received my first paycheck, my 401k was earning money. I have attempted to use the online portal with Slavic many times and have always been unable to do anything with my account. More specific, I have been wanting to change my contribution rate but when I select the option on the portal it kicks me out of the portal and wants me to log in again. This has been a problem every time i sign in, whether on my phone or on a computer. I am unable to make any changes to my contribution rate because it logs me off every time and it is a vicious circle. I have called my company's HR and they connected me to Slavic's customer service line. When I talked to a customer service *** with ********************** the gentleman I talked to just kept telling me that he cannot help me over the phone that i have to change the contribution rate on my own then would say he would walk me through it. After four attempts of him walking me through it and me trying to explain that it kept kicking me out and If he could help me at least figure out how to get my portal to work I finally hung up because I was getting nowhere. He was of zero help to me in figuring out how to get access to my portal and/or changing my contribution rate, and I am beyond frusterated.

  

  Business Response

  Date: 03/06/2025

  Hi ********,

  Thank you for bringing your concern to our attention. Our *************************** Ambassador has thoroughly investigated the IT-related issue and successfully assisted you with signing into your portal, updating your contribution rate, and adjusting your allocation as requested. We are delighted to have resolved your concerns and appreciate your feedback. Thank you for collaborating with our team to address this matter.

  Sincerely,
  The Slavic401k Team

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *********

• Initial Complaint

  Date:01/31/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 31, I received an email notifying me that my 1099 was available for download on my customer portal. However, the portal has been unreachable for a full day due to their website being dysfunctional (it often is). I also spent eight hours trying to reach customer service, but no one answers the phone. I urgently need access to my 1099 to complete my taxes. Please have customer service contact me asap.

  

  Business Response

  Date: 02/06/2025

  Hi ******,

  We are pleased to inform you that this issue has been fully resolved. Thank you for notifying our Slavic401k team about the difficulties you experienced when attempting to access your 1099-R form online.
  Our *************************** Ambassador obtained a copy of your 1099-R, connected with you on a call, and provided the form via email. We ensured you were able to open it during the call.

  We are delighted to support you and provide a resolution that meets your needs. Thank you for your patience, and we appreciate your understanding.

  Best regards,

  Slavic401k

  Customer Answer

  Date: 02/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:01/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After leaving my previous employer, I received a letter stating that they moved the funds from my 401k from their previous provider to Slavic401k. I was instructed to register an account on Slavic401k's website to access my 401k funds and have the option transfer them to my preferred financial institution. I attempted to do so on December 6th, 2024 but couldn't finish the account creation process because there was no contact method listed to send a pin to.I found a different account registration link on Slavic401k's website and provided documents such as a photo ID and bank statement alongside a contact email. I received an automated email that said my documents would be verified and I would hear back within 5 business days. It is now January 9th, 2025 and I have received no further correspondence from Slavic401k.I am unable to create an account and therefore have no means to access funds that could be reinvested elsewhere. I am not sure if this constitutes a mismanagement of funds, but it definitely warrants further complaint to federal regulators if it continues to draw out. I plan to additionally contact the *************************************** (***), ************************************ (****), and the ******************* (***) if this cannot be resolved in due time.

  

  Business Response

  Date: 01/29/2025

  We sincerely apologize for any inconvenience you have experienced. This does not reflect the standard of service we strive to provide. Your complaint has been forwarded to our customer service team for further investigation. Upon completing our investigation, we will inform you of our findings and will contact you immediately to resolve this matter. We hope to have the opportunity to discuss this with you and work towards addressing your concerns.
  

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

  

  Business Response

  Date: 01/30/2025

  Our *************************** Ambassador contacted Mr. ****** today and successfully updated his contact details. During our investigation, we identified that the primary issue was the absence of a contact method listed to send a PIN, which prevented Mr. ****** from completing the account creation process. Additionally, there was a delay in verifying the documents submitted by Mr. ***************** a result of our efforts, Mr. ****** is now able to sign in to his account without any issues. We are pleased to inform you that this matter has been fully resolved. We extend our gratitude to Mr. ****** for his patience and cooperation throughout this process.

• Initial Complaint

  Date:12/30/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 401k with my previous employer that Slavic 401k managed. Slavic 401k liquidated the assets in my account without my permission and supposedly moved the assets to Empower 401k. However, they refuse to point me in the direction of where my funds went. Empower also has no record of my 401k account or any transfers. Furthermore, I have received no paper check or documents detailing the ************* is the last email I received on September 28, 2024 before complete radio silence Hello We hope this message finds you well. You are receiving this email because your brokerage account has not been transferred out yet. It cannot be transferred while engaging with trading activity. Please stop all trading activity so the transfer can be completed. ********************* Trade Operations

  

  Business Response

  Date: 01/29/2025

  We sincerely apologize for any inconvenience you have experienced. This does not reflect the standard of service we strive to provide. Your complaint has been forwarded to our customer service team for further investigation. Upon completing our investigation, we will inform you of our findings and will contact you immediately to resolve this matter. We hope to have the opportunity to discuss this with you and work towards addressing your concerns.
  

  

  Business Response

  Date: 01/30/2025

  Dear Mr. ****************** escalated this matter to our trading team and promptly reached out to both the Funds Processing and Mergers teams to address the issue. The ******* team contacted ********, the true receiving institution for this merge-out back in 2021, and the worksite to confirm that the plan is still with ********. Upon receiving verification from them, we proceeded to wire the remaining funds to the appropriate Third-Party Administrator (TPA).

  Today, we made multiple attempts to reach you via email and phone calls, but unfortunately, we were unable to connect. We then sent you an email detailing the resolution. Your funds have been successfully wired to ************, and they will be applying the funds accordingly. ************ has been informed of the wire transfer and will coordinate with our Mergers team as needed to ensure the resolution on their end.

  This situation has been fully rectified on Slavic401k's end. Additionally, we have refunded the fees for the time your funds were with us in error. We sincerely thank you for your patience and understanding throughout this process.

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:11/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was terminated and parted with my employer last hire date was 10/1 Since then I have been trying to get ahold of my funds in my 401k that I was not supposed to have been opted in due to me denying it. I called twice to make sure I was not signed up with 401k, in the beginning of my employment and again in the middle of my employment; both times I was told that I did not have an account with slavic 401k. After my termination I received my last check and saw that I had been signed up for 401k and money had been taken out of my checks the time employed. I called to be opted out and to start the distribution process but slavic 410k told me I had to wait 20 days after my last hire/contribution date to be able to start the distribution process but that my social security number was incorrect so i couldnt get into my slavic portal and that I would have to wait for my old employer company to reach out to slavic and send over my correct social security number so it could be updated. It took a week and a half for this process. I was not notified so I called slavic 401k for an update on the situation. They said that my old employer only sent over and updated the last 4 of my social security number instead of the full social security number so I had to wait another week and a half for my full social security number to be corrected. During the time my social security number was being updated my old employer had deposited in my account pay for a couple hours that the company failed to pay in my last employment check, since I was not opted out of slavic 401k by my old employer and I couldn't opt out myself due not having access to my slavic account until my social security number is corrected, slavic took out a contribution out of those hours pay which changed my last hire/contribution date from 10/1 to 10/25 now I have to wait 20 days more and then 10 t 15 business days for the process. its 11/14 today. This has been extremely stressful I need my funds for emergencies and cant.

  

  Business Response

  Date: 11/22/2024

  Dear *****,

  Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is very important to us, and we are committed to resolving this issue promptly.

  We understand that you were auto-enrolled into your 401(k) account without your initial intent, and that there was a discrepancy with your social security number, causing further issues in obtaining account information. We have corrected this and enabled your access to submit your distribution request. As a courtesy for the frustration this has caused, we have waived our distribution processing fee. Your ACH transfer has now been processed.

  You have our Service Ambassador's direct contact information, and we encourage you to reach out if you have any further questions, comments, or concerns. We appreciate your patience and understanding as we work to improve our services. Your feedback helps us better serve all our customers. 

  Thank you for bringing this to our attention.

• Initial Complaint

  Date:11/09/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been working on a Loan payoff case with Slavic401K since Sept 24th. The amount of emails and calls I have with them is constant follow up and so exhausting. I had my former employer payoff a loan balance and a check was submitted directly to slavic401k. I have sent copies/screenshots of the loan balance to slavic401k multiple times and even confirm the loan balance before my employer submitted the check. I am expecting my balance to be 0, but for some reason there is a carry over balance of 2K which does not align with the numbers I was given/confirmed. I have spent over a month contacting and emailing slavic401k. Typically would get an auto reply of we dont talk specific account questions please call us, but when calling them I get the same answer we will escalate and create a new case. To date, no follow up emails and I have to call them again - getting a new agent who likely will restart everything again. My previous employer paid the amount I was told to payoff the loan, and there should be no loan balance. My Slavic app keeps saying I have a loan balance of 2K which is incorrect

  

  Business Response

  Date: 11/12/2024

  Dear ******, 
  
  Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced. Your satisfaction is very important to us, and we are committed to resolving your inquiry. 
  
  We understand that your loan payoff was not properly applied as you indicated with your payroll provider. After investigating, we found that there were no instructions provided when you remitted payment with your payroll provider, which resulted in the loan being future-dated and not applied to the principal balance as you intended. 
  
  We have corrected the payment to be applied to your account as a one-time lump sum payment, significantly reducing interest accruals and correcting your principal balance. We have also provided you with a loan payoff form for the remaining balance. 
  
  We appreciate your patience and understanding as we work to improve our services. Your feedback helps us better serve all our customers. If you have any further questions or concerns, please do not hesitate to reach out. 
  
  Thank you for bringing this to our attention. 

  Customer Answer

  Date: 11/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed 401k Distribution Request Per Slavic401k guidance, distributions should be resolved within 3 weeks time. After my request on 5/1/2024 - the status of my request has not been updated since 5/3/2024 and I've received no check to complete the rollover of my 401k. I've talked to a number of customer service representatives by phone, and tried to reach out by email with no resolution. Recently, all my customer service calls have been dropped. I have no way to escalate and no way to resolve this matter on my own.

  

  Business Response

  Date: 07/19/2024

  Hi *********,
  
  Thank you for bringing the issue to our attention. After further review, we found an oversight on our side, which caused the delay in your request being processed. After identifying the problem, we quickly processed your request on 7/17 and a check was overnighted to your rollover company yesterday (7/18) and will arrive tonight (7/19). You should have received an email from our team regarding this earlier today. We apologize for the error and the inconvenience it caused you. In addition, we have waived all fees associated with your rollover request. Please do not hesitate to reach out to the team member who contacted you if you have any questions. Again, we apologize and appreciate your business. 

  Customer Answer

  Date: 08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************* **************************************************************************************************************** ************************* ************ [Date]Slavic 401K *************************************************************************************** Subject: Complaint Regarding Withdrawal Process Dear Slavic 401K Plan,I am writing to express my disappointment with the handling of my recent 401(k) withdrawal request. The entire process has been fraught with issues, causing significant inconvenience and frustration.Firstly, when there was a question regarding the amount I wished to withdraw, I was informed that an email had been sent to me for confirmation. However, I never received any such email. Subsequently, I spoke with a representative over the phone who assured me that the amount would be updated as per my request. Unfortunately, this update was never made.Furthermore, when I called to check on the status of my *** deposit to my bank, I was advised to check the next day. Upon calling back the following day, I was informed that there was an issue with submitting the *** to my bank, and a check had been mailed to me instead. At no point was I contacted regarding this issue or informed that a check was being mailed. This lack of communication and transparency has been extremely disappointing.It feels as though your company has taken every possible step to delay the disbursement of my funds, which I urgently needed. I expect better service and communication from a company handling such important financial matters.I request a thorough review of my case and an explanation for the delays and lack of communication. Additionally, I would appreciate any steps that can be taken to ensure that such issues do not occur in the future.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,*************************

  

  Business Response

  Date: 07/26/2024

  Hi *******,

  Thank you for bringing the issue to our attention. After a full review of your customer service experience with our team, we found the oversight on our side and understand your frustration. We take full responsibility for the miscommunication between our customer service and our distribution teams regarding your distribution request. As a courtesy to you we have waived and refunded the processing fees back into your 401k account.

  Below is a brief timeline of the events for your reference:  
  

  - The participant submitted a distribution request for a Net amount, but the intention was to select Gross. The account didnt have enough funds to process the Net request.
  - The participant called to correct the request to Gross and received conflicting information from several agents, resulting in further necessary calls and more confusion.
  - The original representative contacted you to inform you that the Gross amount could be processed with a paper form, and you chose to proceed with the initial request to avoid delays.
  - The ACH was processed, and the funds were deposited into your account. As a courtesy due to the miscommunication, processing fees were waived and refunded.
  - A member of our customer service leadership team has attempted to call you but was unable to reach you. You should have also received an email from them and if you have any additional questions or issues, they will be your direct point of contact.

  We have closely tracked and reviewed the details of this matter,and we are addressing it internally to prevent future occurrences. Please do not hesitate to reach out if you have any questions. Again, we apologize and appreciate your business.

  Customer Answer

  Date: 08/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************