Complaints
Customer Complaints Summary
- 114 total complaints in the last 3 years.
- 10 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:12/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I requested a rollover of my 401(k) funds from Slavic to my new company's 401(k) with Fidelity. This request was made in late October 2022. When I log into my account and view "Transaction History," I can see a Distribution of $14,575.38 made on 10/28/2022. These funds have not been sent to my new account with Fidelity. I have tried to contact Slavic on multiple occasions to see if they can reissue the distribution and cancel the initial one. I have not been able to contact them after multiple attempts. Often their customer service line is closed for an entire business day, or I press the option to be called back at my phone number with no response ever received.
Business Response
Date: 12/12/2022
Dear ******************,
We apologize for the confusion here. We did process your request within a few days and mailed out, however it appears Fidelity did not receive it. We stopped that check and reissued a new one, which was mailed out via UPS:
***************************
4900 ************ Apartment C301
*******************, ** 80525
Please let ** know if you need anything else.Many thanks,
Customer Service
Initial Complaint
Date:12/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday (12/06/22) I called Slavics customer service line after trying to login to their website to withdraw my 401k. The website flashed a message once I entered my login credentials that stated You dont have a phone number on file for the 2 step authorization, please call customer service for assistance.I immediately called and entered my account i for, last 5 of **** ****** I had a 1 hour wait time for anyone to help. Once I reached a rep, she asked me all my information again, I tried to explain my reason for calling after I gave my full SSN but was told I need to be verified further. I was asked 3 questions which I had no idea how they were based but I answered truthfully based on living in 3 different states in my lifetime (I was asked multiple choice questions regarding where I lived in the past). After answering the questions I was told they couldnt help me because I answered the questions incorrectly. The call wouldve ended there if I did not get upset and ask how is that possible. The rep then said I could email in a picture of my Drivers License and a utility bill to verify my identity but it takes 5 business days or longer. This is unacceptable to me because there should be someone who can verify my identity real time with the technology we have today. I sent the requested information, but I called back because I was not satisfied with the answer I was given. I was hold for 3 hours without a rep answering and line disconnected once their hours of operation ended (8am - 8pm EST). I called again today (12/07/22) and was asked different set of questions, one of which I advised the rep is a trick question because the zip code of ***** is listed for 2 cities. I answered the questions accurately and was still told one of my answers was incorrect.This is unacceptable customer service and the rep did not offer any solutions until I got upset. I wish to file a complaint against their business and their customer service department.Business Response
Date: 12/15/2022
Good morning,
We apologize for the delays and frustrations you are experiencing with our website. We had your information verified by our team and my associate, ***** is ensuring your distribution is processed quickly. As of 12/14, your request has been traded and funds should be issued within the next 3 business days.
Please let us know if we can be of any further assistance,
Kind regards,
Customer Service
Initial Complaint
Date:12/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a 401k company. This company has no communication options with its clients who have their money invested. They do not answer phones or emails. They take forever for distributions. They have terrible reviews on ******* Im worried about my current money in the 401k being able to get it distributed when I retire based on other reviews. I feel like this company is a fraud and based on ****** reviews appears other customers are dealing with it as well.Business Response
Date: 12/05/2022
Good morning ************,
We're sorry for the inconvenience with hold times and and response delays with email. Unfortunately at this time, we are experiencing longer than expected delays and hold times. Is there something specific we can help you with? Any details will help me to direct your inquiry to the right person/department.
Thank you,
Slavic401k Customer Service
Customer Answer
Date: 12/06/2022
Complaint: 18515164
I am rejecting this response because: They still do not have adequate phone coverage. I have spent over an hour on hold still without being able to reach a live person. This company needs investigated. Look at their ****** reviews and see I am not the only client they have that has issues. This 401k company has one job, to work with their clients and it is impossible to do this with them. Thank you.
Sincerely,
*******************Business Response
Date: 12/06/2022
************ -
Someone from our customer contact center will be in touch with you directly.
Kind regards,
Slavic401k
Customer Answer
Date: 12/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
Date:10/20/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
First transaction occurred 9/22- requested for my account to be closed and funds send to me. It was cancelled without any notification because there was another payroll period, that I was not even part of. Also I was told by CS that it was fine to file as long as I was ok to pay extra if requested the remaining after (there was like $5 remaining)Second transaction Oct 2nd, It will be 15 bus days tomorrow and every time I called CS, they tell me is still in compliance review, which has been for the whole 14 days already, like no one is really working on it. I keep being told they will call me back and no call from the processor. I just want to close my account and want to get my money as soon as possible, is like is being held hostage. This is a pattern with this company, and they should not be doing this to people and their hard-earned money.Business Response
Date: 10/27/2022
**************,
We are sorry it has been so challenging obtaining the funds from your 401(k). Unfortunately, the issue was that your employer had not notified us that your employment was terminated, nor did they advise that the plan was terminated due to being shut down. We are required to have trustee approval, or the plan be terminated in our system to be able to process the distribution request. We did receive a copy of your severance package, allowing us to process your request. Further, we waived all fees. Our team should have done a better job following up with you to help provide insights as to why the delays were occurring. We are addressing that internally to avoid that from happening in the future.
You funds should be in your bank account as soon as Friday, October 28. Should you need anything further, please let us know.
We wish you all the best -
Slavic401k **************** Team
Customer Answer
Date: 10/27/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.They reached out and the process was completed fast.
Sincerely,
*************************
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