Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple transactions with Slavic401k and ********* that have not been successfully processed. I have sat on hold attempting to contact Slavic for hours and hours across now 6 weeks of time. These people have not once ever picked up the phone to engage. Emails to **************************************** results in statements that they will not address a specific account issue through email and just providing the phone #. The longest I have sat on hold trying to wait for a person is in excess of 3 hours. I am requesting simple information about transactions that should happen and be settled within 48 hours and instead a month has gone by and money is not showing at fidelity self directed account even though it was deducted from Slavic. This company is atrocious. Just process the electronic transactions successfully please instead of holding funds in limbo indefinitely.

  

  Business Response

  Date: 03/01/2023

  Hi ******,

  We passed your information over to our customer service and trading teams and your account should now be fixed. A member of our customer service team has reached out to you via phone to answer any questions you may have, but has been unable to reach you. You should have also received an email from the same customer service agent asking for your availability for a phone call. Please respond directly to the person that emailed you and they will be happy to answer any questions and provide any further assistance needed. Thank you. 

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brother passed away leaving myself an d another brother as beneficiary. He passed 9/22/2022. I filled out all the paper work and now being told in legal for last 4 weeks and no answer or person to explain why or what is going on.I asked if they needed another thing.. I even asked to put in estate account as I'm personal rep. All I'm getting is no answer but keep sending statements like my brother is alive. I'm very upset .I want answer!!! And resolution. They won't even call

  

  Business Response

  Date: 03/01/2023

  Hi *****,

  Due to the complexity of this case, our legal team reached out to your attorney on January 7 to discuss disbursement of your brothers retirement funds. We did not hear back from your attorney and attempted to make contact again on March 1. We are now in communication with your attorney, and are working toward a solution. Your attorney will reach out to you if anything else is needed. Thank you for your patience and we send our condolences to you and your family during this difficult time. 

  Customer Answer

  Date: 03/04/2023

   
  Complaint: 19455922
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************...I would be curious as to what attorney you contacted as this is not in the hands of one but myself as it isn't in the estate it was a beneficiary namde.. Please advise on who you say you tried to contact. You need to contact me as NO one has or return my call!!

  

  Business Response

  Date: 03/08/2023

  Hi *****,

  The attorney our legal team has been speaking with is the attorney for the ********************* estate. On Monday (3/6) we were informed that you have been in touch with the attorney multiple times and are signing documentation regarding the distribution being issued to the estate of the participant. Once we receive that documentation, we will be able to move forward with the distribution of the funds. Thank you. 

  Customer Answer

  Date: 03/12/2023

   
  Complaint: 19455922
  
  I am rejecting this response because:..I'm going to wait and see what happens as did sign a paper to try and resolve this issue but it is still not clear to me the outcome and no one ever reached out to me besides lawyer last week to.have me sign. .. When I get a satisfactory answer /outcome I would love to close this out and move on .. Thank you
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot access my account with Slavic401K. My retirement deposits are taken out automatically. I cannot login for 6-8 weeks now. I've called 5 plus times, been put on hold up to 3 hours, and talked to their representatives twice. I've coordinated with ************** that my phone number has been updated with. I updated my new phone # 6 months ago, and Slavic401K has not updated it at all. Because of this, the verification step code is sent to my old phone #. EASY SOLUTION that cannot be handled by Slavic401K. I am scared of how my investments are being handled at this point and want to pull my money out entirely because this idiotic minor issue has become such a problem. They keep telling me I have to "verify" myself, which I have done twice. Oh, and don't bother to email.

  

  Business Response

  Date: 02/27/2023

  Hi *****,
  
  We apologize for the wait on the phone. We passed your information to customer service and have been told you have been assisted and were successful in accessing your account. If you need further assistance, please let us know. Thank you.

  Customer Answer

  Date: 02/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope this business decides to revamp its entire customer service department as I question the ability to handle money if they can't change a phone number for account access.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I though My funds were still in a 401k at another company and when I went to check on them I found nothing. Frantically I contacted the prior company and they told me they had moved funds to Slavic. I received no notice that my funds were moved. I contacted Slavic and they told me they did not have my funds. After several weeks of threatening to *** them they "found" my 401k funds and admitted they were put into another persons name. I have asked for an explanation from them and nothing. I have no idea if my funds were properly handled and invested. I asked for statements and was provided nothing. I still have no idea if my funds were actually invested at Slavic and what they were doing with them. The government needs to do a deep dive investigation into this company and see what is going on because if you read the online comments they are most likely fraudulently managing peoples money. After literally months of dealing with them I am still trying to get my funds dispersed to my personal *** because I do not trust this company whatsoever. I try to call them and only get a vm. Nobody calls back. I have asked to set a meeting time and nothing. At this point I have contacted the labor board and they are hopefully going to get this addressed. Furthermore now Slavic has some lawyer contacting me asking me for legal documents which is absurd. I am convinced they simply kick the can down the road to be able to use your money how they see fit. My next recourse is to hire a lawyer. This company is absolutely HORRIBLE with communication and most likely is committing FRAUD with peoples money. They hold your money hostage and refuse to communicate with you.

  

  Business Response

  Date: 03/03/2023

  Hi ****,

  When your employer/PEO made the decision to move their 401(k) plan from your previous provider to us, they provided us with the information required to transfer the assets over and provide the required black out notice, which we distributed in June 2022. A notice was provided to all employees that were identified on the census file provided by your prior provider. Your personal information was not included in the file we received. Your funds were transferred to Slavic401k on 9/15/2022 and were allocated to a money market holding account on 09/22/22 due to missing the personal information within the census file. On 12/22 we were informed by you that your assets originated from a QDRO - which was confirmed by the prior provider and documentation was provided to us. On 01/03/2023, we received the necessary information from the prior provider and your account was created and your balance was transferred from the money market holding account to a new account in your name. At no point was your money ever in someone elses name.  
  
  We have reached out to you several times confirm your identity and provide the necessary paperwork to process a distribution.Please complete the distribution request and well work on getting it processed for you as quickly as possible. Thank you.

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19453070
  
  I am rejecting this response because:

  Your post shows how horrible the communication and customer service is with your company! I have emails from Slavic telling me my funds were put into another person's name. Furthermore I was told by Slavic that my money was invested the whole time it was with Slavic. You now confirmed it was not. So my money was taken out of the market without my notification and has sat in a money market account while the market has increased. 

  As I see it you owe me the difference as if my money was still invested with the funds I had at my 401k provider. 

  I will get started on the small claims court law suit. This should be fun. I am also going to inform the labor board of your response as they have been working with me on this case. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/09/2023

  Hello ****,
  
  There is a misunderstanding about how your money was invested. We apologize if our wording caused confusion. Your funds were invested in the VMFXX - Vanguard Federal ***************** while they were in holding. In addition, we can confirm your distribution check was mailed yesterday to the ** Box you provided. You should have the funds within several days. Thank you. 

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19453070
  
  I am rejecting this response because:

  I am still not happy with your response and your resolution. I am in the process of calculating what my 401k would of had in it if it were handled properly by your company. I was and have always expected that my investment were actually invested in the market. At no time was I ever informed of my 401k being transferred to Slavic and your company ignored its fiduciary responsibilities by not even attempting to figure out who's money it was that you put in a money market account with no name. Once I have the total of what I am due (the difference between what my investments were worth on 3/5/23 versus when there were sold on 9/15/22) I will contact you for payment in full. Your company owes me that difference as I was NEVER notified by anyone that my investments were changed or moved anywhere. If you refuse to pay the difference I will be filing a small claims court lawsuit against you and ****** **** All parties including you will be listed in the small claims lawsuit. 

  I will be naming you specifically in the lawsuit as you have provided very conflicting information (from what others have told me at Slavic) about what has happened while my funds have been in the hands of Slavic. I will also be informing the labor board of my next steps. 

  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 03/14/2023

  Hi ****,
  
  We apologize for any inconvenience this situation may have caused you. Your money has been sent and should be in your possession soon, if not already. We do not have any further information to provide at this time. Thank you.

• Initial Complaint

  Date:02/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to rollover retirement account into new account. Only way to do this is by calling their customer service line. It says on the website to call customer service for this as well. They never pick up, have been on hold for hours and no one ever picks up. I have sent emails. No answer.

  

  Business Response

  Date: 02/23/2023

  Hi *******,
  
  We apologize for the confusion on this, but you can initiate a rollover to another institution online. Here is a video explaining the process step-by-step: **************************************************************************************
  
  Once you get to the screen that asks you to choose a Distribution Reason, please select "Qualified Retirement Plan Rollover Distribution" if you plan to rollover your money to another 401(k) account or similar. If you are rolling it into an *** you have elsewhere, please choose the "Existing *** Account" option. Once you make your selection, simply follow the rest of the prompts on screen to file your distribution/rollover request. Please be aware it typically takes ***** business days to process the request and trade the funds. Then, it usually takes an additional 1-3 days to receive the funds electronically (depending on the policies of the institution you are rolling the money over to) or **** days to receive the funds via mail. If you run into trouble submitting your request, please let us know. Thank you.

• Initial Complaint

  Date:02/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to access my 401K for almost a year now. My account was registered under my former employee email ******************* Since I no longer work there, I do not have access to that email account. I have contacted Slavic 401K several times trying to gain access to my account with no luck. Each time I've called I have been put on hold for only an hour then told I need to wait 5+ business days for my account to reset again. That has not been the case. I am still dealing with the same problem with no cooperation from Slavic. I need to close this account and deposit his money into the 401K company that my current company provides. It is starting to seem like Slavic is purposely avoiding me so I can not access my money.

  

  Business Response

  Date: 02/27/2023

  Hi ******,
  
  We sent your information over to customer service and have been told they reached out by phone but were not able to reach you. The updates needed to access your account have been made. You should've also received an email from someone on our customer service team with steps to access your account and directions on how to request a distribution. If you still need assistance, please respond directly to the person that emailed you and they will be happy to assist you. Thank you.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My job changed management companies which changed who handles our 401k accounts. I requested a withdrawal from 401k so that I could move it to the new account. I put this request in on Jan 31, 2023. I have called several times and have been on hold for over an hour. As I am writing this complaint, I have been on hold for 46 minutes. There has never been a time where I have been on hold less than 1 hour. It is now February 22nd and I have yet to receive my funds or any update. I was told ***** business days and I am about a week away from a month of the original request date and I still haven't received anything or an update. When I try to check the status online, I receive the "404 Not Found" error page. This makes it impossible to know what is going on with my request. The last update was on the 3rd. This is insane trying to access money that is mine. This is a problem, and by the other complaints I have read, the company is refusing to fix any of these basic issues.

  

  Business Response

  Date: 02/27/2023

  Hi ******,
  
  We apologize for the wait on the phone. One of our customer service team members has tried to reach out to you on the phone but did not get a response. You should've also received an email from a member of our team asking for your availability to set up a phone call. Please respond directly to that email to set up a phone call. We are having trouble verifying your employment status and haven't been able to reach your employer to confirm, which is the cause of the delay. We'd like to speak with you about this. Please reach out to the person from our team who sent you an email. Thank you. 

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19450856
  
  I am rejecting this response because: I spoke with ***** immediately after he called. He said he had reached out to the general manager and HR person to verify my previous employer. I informed him that the names were completely wrong and that I am the current General Manager and the names he provided had never worked here. At this point they are giving the run around. They have no idea what they are doing or even what is going on. It has been over a month and still no answers or even close to any answers. I gave them the correct HR information and still nothing. This is becoming impossible. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/08/2023

  Hi ******,

  We were finally able to get an approval from your employer to reach out to the new HR company for confirmation. They completed the paperwork today and we are waiting for compliance to review and process it so we can move forward with trading your funds for distribution. An email was sent to you yesterday by ***** letting you know where things are in the process. If you have questions, please reach out to ***** directly and he will be happy to assist you. Thank you.  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested my 401k funds be distributed to me after I terminated my employment. I filed all the paperwork online (as required) on 1/26/23. I was informed by customer service that the process is 10 business days. Today is 2/22/23 and funds are still not distributed and account now shows I have lost money in the market. If the transaction had been completed timely, I would have been about to receive more money. At present, I still have not received a call back from the supervisor who promised me 2 days ago that she would return my call. Her name is ******* and her extention is ****. Customers are entitled to communication, after all, it is our money. The fact that someone should have to be given the run around for their own money is truly maddening and sad.

  

  Business Response

  Date: 03/01/2023

  Hi ********,
  
  We apologize for the delay in getting your distribution request processed. The delay was caused by conflicting dates given by you and your plan trustee for your termination of service date. You reported 1/22/23,however, the date provided by your plan trustee is 1/30/23. We had to wait a minimum of two weeks from the date provided by the trustee to ensure that all contributions are included in the final distribution. This is why we ask that you wait until 30 days after your termination date to file for a distribution,as disclosed to you in the distribution paperwork online. Your request was processed on 2/22/23 and your financial institution should receive the funds by today (3/1/23), if you have not already received them. Thank you and let us know if you have further questions. 

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19448216
  
  I am rejecting this response because:  when requesting funds I was asked to provide my termination date.  I stopped working for Crown on 1/22/23.  I was told by HR that was my date.  Any discrepancy on their part is not my issue.

  
  
  Sincerely,
  
  *************************************

  

  Business Response

  Date: 03/02/2023

  Hi ********,
  
  We are sorry our response is not to your satisfaction. For federal compliance reasons, we are required to base the distribution off of the termination date given to us by the plan trustee. We must wait to distribute the funds from the account until we can ensure all scheduled contributions to the account have been made. Once confirmed, we processed your distribution as quickly as possible. Our records show that you should have received your distribution by now. If this is not the case, please let us know and we can schedule a call to discuss further. Thank you. 

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Notified by SSA that I have a 401K setup in 2006 for me. All I want is the immediate distribution of $6303 in the account now that I am 65

  

  Business Response

  Date: 02/23/2023

  Hi *****,
  
  You should have received a phone call and email requesting your availability to talk about this. On 11/22/2022 you were advised that there was termination distribution of your account processed in 2008. In addition, the plan was liquified and transferred to Transamerica back in 2011. The money you are inquiring about is not with our institution. Please respond to the customer service person that reached out to you to set up a time to discuss. Thank you.

• Initial Complaint

  Date:02/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked for a distribution of funds on January 26th.The request was updated that the funds were mailed on February 1st and could take **** days to arrive.I called to follow up on or about February 11th and was told that something was "strange" and that they didn't see the funds sent and that they would get back to me by the 14th.I called again after no follow up on the 16th or 17th and was told they didn't have an answer yet. I cannot get them to answer a call or answer a question.......I am missing approximately $165,000 dollars and am worried that fraud may be happening. I am seeking some contact and my funds. I am also going to pursue regulatory agencies to help me.

  

  Business Response

  Date: 02/21/2023

  Hi *******,
  
  We passed your information to our customer service and distributions teams and have been told they contacted you and confirmed with you that you were able to log in to your ***** Fargo account and verify that rollover funds were deposited there. If you have questions about this, please reply directly to the customer service person who reached out to you. If you need an additional distribution sent to yourself, you will need to file it with ***** Fargo. Thank you.