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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 339 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/25/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a compression sleeve from backsock sleeve online I was supposed to be charged $6.95 instead they charged me $14.92 plus $49.95 The charge was made to my Cash app card

    • Initial Complaint

      Date:08/24/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I also ordered the compression socks and was charged $6.95 for shipping. I noticed the other day that this company has been taking out $24.95 per month for a club I didn't sign up for. They'd been taking this out since June and it is now August. Every time I call they say all lines are busy leave a message and no one calls you back. Can't get to talk to no one. I want a refund and cancel membership. If I knew this was a membership thing I never would of bought them. What a rip off!! Am I going to have to cancel my debit card and get another one? That screws everyone else up as far as other people I owe payments to. Looking for a $75.00 refund for the last 3 months if possible. No pair of socks is worth $75.00. Thank you!!

    • Initial Complaint

      Date:08/16/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JULY 18 AND AUGUST 16, 2022 CHARGEST FOR $24.97 WERE DEDUCTED FROM MY ACCOUNT BY THIS COMPANY WITHOUT AUTHORIZATION OR EXPLANATION. CUSTOMERS PURCHASE THE ***** AT $6.95. NOWHERE IS IT WRITTEN THAT THEY WILL CHARGE $24.97 EACH MONTH. I HAVE RECEIVED NOTHING FOR THE $24.97 AND WOULD LIKE THIS SCAM TO STOP. PLEASE PUT A STOP TO IT.

    • Initial Complaint

      Date:08/16/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered compression socks from BacksockSleeve.com on Jun 30,2022 and paid shipping of ****. Then was charged ***** for I didn't know why cause all I had to do was pay for the shipping and now my bank was charged and I want my money back and don't want to charged again

    • Initial Complaint

      Date:08/15/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/30/2022 I ordered a pair of socks which I received from this company for $24.97 & they have been charging me for the last 5 months for this one pair of socks. I have called & written them. Finally I called my *********** changed the card so they can't take out any more money. They're just plain thieves. A little pair of compression socks has cost me hundreds of dollar

    • Initial Complaint

      Date:08/09/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a pair of socks from this company for free if I pay shipping. Now I have a new charge of 24.97. I can't afford this. I did not authorize this, and I need my money back
      They don't answer the phone.

    • Initial Complaint

      Date:08/08/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back solutions sock company is crooked I order a promotion socks for arch a plantar fasciitis problems for 6.95 received them I was immediately charged for 24.95 for something I never agreed to or ordered!! Called numerous times to get money returned to my debit card! The representative each time says it's up to a higher source to decide if I should get a refund!! Bull **** Do not order anything from this company unless u like using money to wipe your *** with and flush away because I believe I'll never be reimbursed this is horrible!! I needed this money for my car insurance which caused my account to lapse from them taken this money out before my paycheck was deposited!!

    • Initial Complaint

      Date:08/06/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I responded to an ad online for compression socks for $6.95 with no shipping or other charges. I have had nothing but problems with this company. They don't tell you on their site or the ad that you will be enrolled in a membership at $24.97 monthly. They do have that info on the bottom of their home page but you have to search for it. After a 15 day "trial" they then start the billing. I never received any email letting me know this charge was coming. And therefore no chance to cancel a service I never wanted to begin with. This is their trick, I call it a scam. They keep charging you and won't refund your money. Even though their website says you can cancel at any time. Please let people know about this sneaky business.

    • Initial Complaint

      Date:08/05/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchase I believe a trial period with this company, I was send some socks. I thought it was a one time purchase. Unfortunately, this company has debited my account for more product. I would like to have my account canceled. It it impossible to reach by phone and takes 48 hours to get a response. I thought it would be a one time thing, but No....they are continuing to debit my card. Please help me resolve this issue. I'm on a fixed income as well.

    Back Solution Store is NOT a BBB Accredited Business.

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