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Business Profile

Compression Clothing

Back Solution Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Compression Clothing.

Complaints

This profile includes complaints for Back Solution Store's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 335 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/28/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Usually I review a company under the BBB, but unfortunately I didn't this time. I placed my first order (only pay shipping and handling ****). Well shortly after ordering the compression socks, I canceled my "membership". I just looked at my bank statements for the past 3 months. I have a ***** charge every. single. month fir *****, so that means that I've been scammed just under ***** !!!!!! When I saw these charges, I was floored. I tried the website "backsocksleeve.com" SHOCKER, it doesn't exist!!!! So here I am, have been scammed for approximately ***** plus the original **** for a pathetic excuse if a pair of compression socks that dont fit or work. Its obvious I'm going to have to cancel my credit card to keep them from getting ANOTHER ***** from me next month. I hate **************** they dont earn their money, but steal from others that do!!!!

    • Initial Complaint

      Date:08/28/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased one pair of compression socks for my wife $6.95 on 14 Aug 2022. Literally just 15mins ago they just took $24 out of my account. What is the number for this company or email address? I want my ******* money back. How the h*** can they just take money out of my account? I ordered one pair of socks. That's it! We got the socks. Now several weeks later they've taken $24 out of my account for what?

    • Initial Complaint

      Date:08/27/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered these socks thinking I only had to pay for shipping but boy was I wrong. I have paid ***** three different times. I thought they were going to help my feet. They are do small I can't get them on. And I can't get anyone on the phone. I'm going to call my bank and if they can't help I will contact a lawyer. This company is a rip off.

    • Initial Complaint

      Date:08/27/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My issue is l made a purchase on June 9 for 14.97.And did authorize any other withdrawals from account of $24.97 this month and last month at all.I want to be reimbursed my funds back in my account.I don't know how to upload but the dates are July 26,2022 $24.97 And August 23,2022 $24.97

    • Initial Complaint

      Date:08/25/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a compression sleeve from backsock sleeve online I was supposed to be charged $6.95 instead they charged me $14.92 plus $49.95 The charge was made to my Cash app card

    • Initial Complaint

      Date:08/24/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I also ordered the compression socks and was charged $6.95 for shipping. I noticed the other day that this company has been taking out $24.95 per month for a club I didn't sign up for. They'd been taking this out since June and it is now August. Every time I call they say all lines are busy leave a message and no one calls you back. Can't get to talk to no one. I want a refund and cancel membership. If I knew this was a membership thing I never would of bought them. What a rip off!! Am I going to have to cancel my debit card and get another one? That screws everyone else up as far as other people I owe payments to. Looking for a $75.00 refund for the last 3 months if possible. No pair of socks is worth $75.00. Thank you!!

    • Initial Complaint

      Date:08/16/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      JULY 18 AND AUGUST 16, 2022 CHARGEST FOR $24.97 WERE DEDUCTED FROM MY ACCOUNT BY THIS COMPANY WITHOUT AUTHORIZATION OR EXPLANATION. CUSTOMERS PURCHASE THE ***** AT $6.95. NOWHERE IS IT WRITTEN THAT THEY WILL CHARGE $24.97 EACH MONTH. I HAVE RECEIVED NOTHING FOR THE $24.97 AND WOULD LIKE THIS SCAM TO STOP. PLEASE PUT A STOP TO IT.

    • Initial Complaint

      Date:08/16/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered compression socks from BacksockSleeve.com on Jun 30,2022 and paid shipping of ****. Then was charged ***** for I didn't know why cause all I had to do was pay for the shipping and now my bank was charged and I want my money back and don't want to charged again

    • Initial Complaint

      Date:08/15/2022

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      05/30/2022 I ordered a pair of socks which I received from this company for $24.97 & they have been charging me for the last 5 months for this one pair of socks. I have called & written them. Finally I called my *********** changed the card so they can't take out any more money. They're just plain thieves. A little pair of compression socks has cost me hundreds of dollar

    Back Solution Store is NOT a BBB Accredited Business.

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