Reviews

Review Details

• Review fromBruce R

  Date: 05/13/2025

  1 star
  The 3rd party service, GuestReservations.com I am told by an IHG hotel is owned by priceline.com. This said, Priceline.com customer service has no record of reservations made on this site. The site's predatory practices should have you blocking guest reservations.com along with priceline.com sites because as the following example will show, they are clearly a sleazy and predatory organization. Now let me explain why. After using them twice, I made a 3rd reservation in 3 weeks on guestreservations.com that needed adjusting. The hotel told me that they were locked out of the reservation and that any changes had to be done by the third party. I waited for over 1.5 hours on hold with guestreservations.com, listening to the most annoying music loop followed by a repeating message telling me that my call would be answered in the order that it was received. I finally hung up, understanding that they were never going to answer the call. The hotel advised that since they were locked out they had no choice but to recreate the reservation and that I would need to get hold of guestreservations.com at some point soon to cancel the incorrect upcoming reservation flat. They advise that upon receiving my request that the 3rd party should contact the hotel to verify and then should process the cancellation flat. I finally got a hold of the website's customer disservice dept the following day, speaking to somebody clearly located in India. She advised that their policies allowed no option other than to process a cancellation retaining roughly 80% of what was paid. She was immovable on this subject, continuously repeating the position. I then explained what my policy would be... To never use their service again and to educate others in advance to avoid being taken advantage of in a similar fashion. She didn't care. I told her to feel free to diary my information and check back in one month, 6 months and a year to confirm what their lack of customer service has cost them.

• Review fromSean S

  Date: 05/11/2025

  1 star
  DO NOT USE THEM!!! I had multiple tabs open. I adjusted the date, however, processed the payment with the previously adjusted date. I was charged twice the amount, I called and was told "too bad". I tried to call the Hotel, Hampton, I was told it's Guest Reservation's problem. The card they processed for payment had the wrong "name" on the card for that specific card. Again, it was processed and no way to fix it. Then I noticed for a two night stay, there was an additional $177.46 of additional fees added. This is absolutely ridiculous. DO NOT USE THEM!!!!!!!

• Review fromMargaret C

  Date: 05/08/2025

  1 star
  Fraud. The website says cancellations are permitted until 2 days before the arrival date. They charges me within 15 minutes. No one is answering the phone. I have a copy of the website cancellation policy and am working with American Express!

• Review fromDan A

  Date: 05/07/2025

  1 star
  DO NOT USE "GUEST RESERVATIONS" website. I feel totally ripped off by this company. On April 29, I was shopping around on a few different websites for a hotel reservation and inadvertantly booked with this company at 8:24 pm. I quickly noticed my error and within minutes (8:33 PM), called their customer service to cancel the reservation. I explained it was placed in error. I was told there was a $750 cancellation fee. I again explained the error and asked if there was possible to have the fee waived. They said I need to cancel the reservation completely and then request the $750 be refunded. I was told the refund would be refunded pending a review by their "hotel partner". I cancelled the reservation as directed. I was told the review might take a few days. I received a few emails the next week from their customer service (April 30, May 1, May 2) stating they had not received a response from their "hotel partner" and that they would let me know when they did receive a decision. On May 3, I received an email from their customer service stating "Despite our best efforts, we are unable to get the response for the penalty waiver approval from our hotel partner. Hence, unfortunately your reservation remains non-refundable. If in the future if we receive any response from out hotel partner in regard to the same then we will get in touch with you." I have not received any further correspondence from them.
  The email further states they are "obligated to abide by the hotel-imposed penalties and do not have authority to override them."
  
  After I receiving this information, I contacted the hotel, Sioux Falls Wyndham, and was told their cancellation policy was, "Cancellation Policy
  Cancel 24 Hours prior to 4pm day of arrival to avoid 1 Night charge plus tax." There is no such $750 cancellation fee.

• Review fromKristene S

  Date: 05/05/2025

  1 star
  UPDATE ON THESE SCAMMERS. The hotel's general manager has refunded the money on their end, however, CRICKETS FROM GUEST RESERVATIONS. With all these complaints this warrants a CLASS ACTION LAWSUIT ASAP!!!!!!!!!!! WHERE IS MY MONEY THAT YOU STOLE?

• Review fromJim S

  Date: 05/05/2025

  1 star
  Changed price on a reservation I thought was with the hotel company. Super misleading and caused me to spend more money than any other booking site.

• Review fromSarah V

  Date: 05/04/2025

  1 star
  I thought I was booking directly with the property. I have started doing it because I have had a bad experience in the past. Well come to find out it was this scam of a business. I called before the refund period expired and was told by an automated system to contact the property directly. I did what I was asked to do and the property went back and forth but changes my dates. I am now having a family issue that causes these days to not work and this scam of a company says it is my fault and they cannot do anything. I never stayed at the property and now I cannot change the dates to better suit my needs or get a refund.

• Review fromEsther J

  Date: 05/02/2025

  1 star
  I used booking.com for years something changed with there service. Last year I got over charged so they give me a future credit of $200.00 that I can use for 2025 when I try to us it for one night room for $180.00 booking.com said I had to pay more money with the credit. The 200.00 should have covered it all. I will never truth them again. I’ve calling them several times number no longer in service or on whole.

• Review fromArielle B

  Date: 05/01/2025

  1 star
  This website is designed, by URL and interface, to look like you are booking directly through a hotel's website when you are in fact going through this third party. (For example: harrahslasvegas.guestrelations.com and they use a similar URL for each hotel they provide bookings for).
  
  I genuinely thought I was booking directly through the hotel itself, only to find that it was a third party. I paid over $200 in fees to this website only to rhen also be charged $200 in various fees by the hotel itself because the fees paid to the third party were separate from the fees paid to the hotel.
  
  I will be warning anyone I know who is about to book a hotel to be on the lookout for this scam and I have already told friends, families and co-workers about this situation. I could not recommend this company any less and I am amazed that they have been allowed to operate at all.

• Review fromN.T. R

  Date: 04/30/2025

  1 star
  I intentionally searched online to book with the hotel directly and got to this site which was obviously not the hotel - as soon as I received the confirmation I called to change and found I would lose MY ENTIRE amount. This is fraud it is intentionally deceptive. Hotels should be refundable in most cases or changable. Mistakes happen and schedules change especially with air travel the way it is today, this is unacceptable.