Reviews

Review Details

• Review fromSteph B

  Date: 09/23/2025

  1 star
  0 star
  
  Like others, I intended to book a room on a hotel website and was redirected to this "business". They unknowingly charged me over $350 in "service fees". When I went to cancel the reservation, they insisted on a cancelation charge of almost $1150 (more than the 3 night stay at the hotel). Predatory and deceptive business. 0 stars is too many.

• Review fromMariko K

  Date: 09/22/2025

  1 star
  Guest Reservations online site charged me not informed penalty fee when I made cancellation. Below statement only shown when I made cancellation. I want to get full refund.
  We would like to inform you that the cancellation policy states: Each room in this reservation is subject to the following cancellation policy: This booking is subject to a 359.30 USD change or cancellation fee. There is no refund for no-shows, early checkouts, or cancellations after 10/22/2025, 10:00 AM (Asia/Ho Chi Minh), which was accepted by our guest at the time of booking

• Review fromTroy G

  Date: 09/08/2025

  1 star
  I intended to book a room on a hotel website and was redirected to this "business". They unknowingly charged me over $200 in "fees". When I went to cancel the reservation, they insisted on a cancelation charge of almost $750 (more than the 3 night stay at the hotel). Predatory and deceptive business. 1 star is too many.

• Review fromRafael E

  Date: 09/06/2025

  1 star
  I booked a room through this site wich advertised a rate of US$240/night from 10/04 to 10/11/2025 at Lake Louise Inn. After I made the reservation they charged US$690.98 for services fees wich were undisclosed when I made the reservation. I contacted them and they told me this between the travel agency and the hotel. They also said the reservation was made through Priceline. They would not allow me to cancel the reservation and Priceline said there was nothing they could do Stay away from this site, it’s a SCAM.

• Review fromKalor W

  Date: 08/27/2025

  1 star
  I attempted to book a room with the Holiday Inn. The rep who answered the phone told me that the Holiday Inn was booked up and he would place me in a adjacent property next to the Holiday Inn. I ask him what was the rating of the hotel he told me 4.5 and it was a top-notch hotel.. when I arrived at the property the hotel he recommended was not close to the Holiday Inn and it was a motel where you park outside and walk up the steps to the room. There was a sign on the office door that stated open, but no one answered the phone nor came to the office. After numerous phone calls, I ended up sleeping in my car. I prepaid for the room during the call and this was the worst experience I’ve ever experienced in my life. This company is running a scam lying to consumers and placing travelers in shady motels without any kind of recourse against them.

• Review fromJill G

  Date: 08/19/2025

  1 star
  This company makes it look as if you are booking directly through the hotel. You are not. Invoice after booking clearly says "final payment" and then several other charges are incurred upon arrival. No check-in instructions ever sent. Hotel was 100% unmanned and doors locked when we arrived. No itemized invoice was ever sent after check-out. Hotel was terrible as well and nothing like advertised. I will never book on-line for a hotel again. This experience was terrible. This company should loose it's license to do business. No response from them when complaints, no person to talk to.

• Review fromGregory M

  Date: 08/15/2025

  1 star
  This company leverages National Park Service facility and park images in its Big Meadow Lodging web site to replicate the legitimate NPS lodging concessionaire. Everything looks legitimate. Recently made a reservation for the middle of September. In the reservation process, there was no mechanism to request a pet friendly room so we sent a note to the email on the confirmation email and were told we would have to cancel the reservation and request another room.
  
  We cancelled that room and inadvertently booked the room through the legitimate concessionaire. That’s when we discovered the issue. Concessionaire cancellation policy 100% of fees, taxes, room deposit if cancelled more than 48 hours in advance. Guest reservations.com refunded taxes and fees (~$100) and per its very small font cancellations policy retained 100% of the room rate. (We cancelled that room about 30 days in advance.)
  
  I’m confident this business will wrap itself in its clear but difficult to find and read policy, but it’s exorbitant cancellation fee, especially when it’s packaged in such a deceitful website, is simply a criminal scam. In that less than 12 hour period of time GuestReservations.com’s labor input and fiscal obligations nowhere amount to $300, especially when one understands all it has done is write a software interface tool that works through the legitimate reservation software and website the concessionaire uses.
  
  Companies such as this should be required very prominently they are a third party service that imposes fees and limitations above and beyond those of the legitimate companies they serve as a a go-between (gouge-between?) for.
  
  

• Review fromlouann s

  Date: 08/08/2025

  1 star
  searched for tru by Hilton Lancaster PA. the site popped up with picture and address of the hotel. I come to find out after booking and being charged almost 45% more than I should have for taxes an service fees! called the contact number provided immediately and was told to reach out to the motel directly. The motel could do nothing because I was informed this was a third party site that did the booking. These people mirror the original site exactly and it appears as though you are booking with the actual hotel. NO refunds or changes can be made. this is a scam! disputing the charge on my credit card at this time1

• Review fromDiane C

  Date: 08/07/2025

  1 star
  An absolute scam of a company
  
  They advertise under the guise of being the actual hotel you’re looking for
  
  Advertise a reduced rate
  
  Then just as you click the submit button the hit you with a tonne of fees and taxes that now make you’re booking 150.00 more than you thought you were paying
  
  They will not refund and have young women in goodness knows what country answering the phone regurgitating paragraphs from their manual
  
  Stay clear this is a deceptive practise and a scam in sheep’s clothing
  
  

• Review fromAbby C

  Date: 08/06/2025

  1 star
  Zero stars - pretty sure this is a fraudulent booking service. We booked a hotel through this site only to find out that the hotel had no record of our booking.