Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tickets-Center is a SCAM. I had intended to purchase tickets to a high school athletic event through TicketMaster. When I found the right tickets, I clicked the purchase button. Then I was somehow redirected to the Tickets-Center website. The site looks enough like Ticket Master that I didn't notice the deception. The tickets turned out costing about $100 more than they were shown on Ticket Master.
  
  I called Tickets-Center to get a refund but was told I could not receive one since they have an agreement with the seller. I told Emmanuel the representative that I was intentionally redirected from TicketMaster to Tickets-Center and deceived by them. He did not provide any assistance for me to reach out to the seller. He also would not connect me with his supervisor. Emmanuel also told me I should "SEE THIS AS AN EDUCATIONAL EXPERIENCE."
  
  I'm not sure how I was redirected to the Tickets-Center website as I have never done any business with them before.

  Business Response

  Date: 03/10/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for AHSAA Basketball State Finals, there they were able to see the tickets available, and the Delivery Method. Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $107.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $107.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist, venue or box office and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer to address all of their concerns. We maintain we provided our customer with their tickets in time for their event, we consider this matter closed.
  
  Regards,
  Tickets-Center
  
  

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When searching for tickets for the Strawberry Festival, this site came up as the official ticket site. The face value of each ticket is $50, total amount charged was $269

  Business Response

  Date: 03/07/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Florida Strawberry Festival - Willie Nelson, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $269.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $269.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: January 16, 2023
  Paid: $601.50
  Order# 50233782
  For: 3 Goo Goo Dolls concert tickets on September 7, 2023 at Yaamava Hotel, California, Section 302, Row H
  Dispute Nature: After I paid, they confirmed and emailed me that they will send the tickets on Sept. 5, 2023. When they were selling the tickets they only provided the Section and the Row, NO seat numbers. They are not giving me a refund because they keep saying they have a no cancellation policy, which is invalid, where is the sale here when there were no tickets recieved. They said that the seller confirmed they will be available on Sept. 5, 2023. That’s like 8 months away! No guarantee! You are selling tickets that you don’t even have yet. So how can this sale be valid? If the tickets really exist how come they can’t send them to me right away? I called Yaamava Theater Hotel and they said that you are not their trusted ticket seller and they don’t know why your sponsored Ad is showing first in google search. Yaamava said that their only trusted ticket seller is AXS. I want a refund. Otherwise, I will call my attorney cousins and get this settled. I have been buying concert tickets for many months in advance for years, I have always recieved the tickets right away in less than 5 minutes. This is the first time I transacted with tickets-center.com. You are giving me so much stress I couldn’t sleep that I’m going to pay $601.50 for tickets that I’m not even sure I will get after 8 months? Why make us wait for 8 months to get these very expensive tickets? We want to be sure we will be able to watch Goo Goo Dolls. Don’t give us excuses, because I went and bought 3 tickets again in the same section thru AXS, and I already have the 3 tickets! AXS gave them to me right away. I should have never trusted your website. You are saying you want to prevent duplication or fraud closer to the event that’s why you will give the tickets 8 months after? How come AXS sent them over to me right away?

  Business Response

  Date: 03/10/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. 
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $601.50 which includes ticket, service, and delivery fees" at which time our customer confirmed their final-sale order.  
  
  Due to the nature of the secondary marketplace, Tickets-Center does own or generate any tickets and therefore does not set or control delivery date or ticket listing price. Rather, the estimated delivery date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Tickets-Center has no affiliation. We would like to note that this is an estimated delivery date and the customer's ticket may be delivered sooner. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Please note, all purchases made on our website are covered by our buyer guarantee, which ensures that tickets are authentic and will arrive before the event. As it stands we consider this matter closed. If the customer has any additional concerns pertaining to their order, we encourage them to contact out customer service department.   
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company advertise the tickets for 165 I bought two they added a service fee a delivery fee HST and then they converted everything into USD. I am paying fo tickets from Ontario for a show in Ontario a few miles over in the next town. They never showed the charges before the payment for the site. Looks like it’s just simply placing an order but instead after you add your credit card it charges additional fees plus converts From Canadian to USD. I paid double the price for two tickets. I paid $450 x 2 or $900 for a show that I could’ve got for 130, if I’d phoned the theatre and not only that they’re extremely rude on the phone and their website has absolutely no contact information so you cannot lodge a complaint with them. They’ve also managed to list themselves on Google as one of the very first options they use name and marketing colours and website that makes it look like you’re buying from Ticketmaster. They are completely fraudulent they should be out of business — definitely should not be doing business in Canada

  Business Response

  Date: 03/07/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Harry Potter and the Cursed Child, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $618.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $618.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.
   
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:02/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to make sure to share my feedback about ticket-center.com. I have rarely had such a negative interaction with a company and am shocked by the dishonestly. I purchased tickets for a concert and thought I was at an official site. Upon review later that evening I realized this is a re-sale vendor and between the prices and fees my tickets that would have cost me $139.56 now cost me $255.50. I immediately reached out to ticket-center to cancel this purchase and was told by three people that they do not allow any cancellations or refunds. I am shocked by the dishonesty and lack of customer services. When reaching out I then got another email from them that there would be additional services changes and the total would now be $367.51. I spoke to a representative on the phone who had to contact another team because they can't see the communication and they have stated this was an error. I have not received written confirmation yet, but am very concerned due to the general dishonesty of this company. Upon further review today I have run into countless reviews of others with negative experiences with this buisness who feel lied to and cheated as I do. This is a dishonest buisness practice. I could not find their address on the website and had to ask for it by phone to make this report. Please assist. I would like a full refund of my purchase and accountability for this company that is scamming people out of money.

  Business Response

  Date: 03/03/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Jason Mraz, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $255.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $255.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/7/2022 I purchased 8 tickets to Annie live on February 18th 2023 at the Kentucky Center Whitney Hall at 2pm.
  
  I received an email stating I would receive an email with the tickets that would be transferred to me digitally on or before February 17th, 2023.
  
  I did not receive this email. I called customer service on the 17th. They told me to wait till the 18th. I called back on the 18th the day of the event, at 9am. For 4 hours, I was on the phone with customer service who promised me they would take care of the issue or refund my money. They had me sign into 4 different ticketmaster/account manager sites to check for the tickets. They were not there. I was transferred multiple times, and hung up on. Ultimately as the time of the show approached, they kept telling me that the seller had already transfered the tickets and I needed to click on a link in an email from the seller to accept, but that email never came. Not in my inbox, not in spam, nothing. I have Gmail. Finally when it was clear I would never get the tickets, I asked for a refund.
  
  They refused. They continued to lie and said they had already issued the tickets. I demanded to talk to someone who could resolve my issue and they refused. I refused to leave the call untill I had my tickets or my money back. They refused and hung up.
  
  My sister traveled from Colorado to Kentucky with her 2 daughters to visit with me and my parents just to see this show. I had my heart ripped out when I had to tell them and the 7 others who had their hearts set on going.
  
  This was the most terrible experience I have ever had with any business. I would have rather they just told me from the very beginning that they had stolen my money and wouldn't give it back rather than spend 4 hours on the phone with this horrible company only to be completely let down with less than an hour to go before the show my family had been anticipating for 6 months.

  Business Response

  Date: 03/01/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value”. 
  
  In this case our customer's order was fulfilled on 2/18/2023 at which time tickets were transferred electronically to the email address entered by the customer at the time of purchase. After our customer reported issues locating the transferred tickets we attempted to troubleshoot and retransfer the customer's tickets. We were able to confirm the completion of a retransfer prior to the event and detected no issues with either the original or second transfer. As such, the customer's order was considered appropriately fulfilled. 
  
  Please note that in addition to this current claim, our customer has filed a dispute with their financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide further assistance for this matter while this dispute remains open. We encourage our customer to contact their financial institution with any questions regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:02/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2019 bought tickets to blue October in San Antonio. 2023 there telling me it’s not cancelled just postponed and will not refund my money cause that’s there policy.

  Business Response

  Date: 02/28/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. We have reviewed our customer's order and their event has been updated. They will receive email notification about the compensation provided for their order. As this matter has been appropriately addressed we consider it resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
   
  Regards, 
  Tickets-Center 

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS A SCAM.... THEY RE RESELLING TICKETS FOR HIGHER THAN COST, THAN NOT GIVING TICK RIGHT AWAY... NO GUARENTEE ON TICKET, THEN THEY POSITION THEMSELVES ABOVE TICKMASTER TO CONFUSE THE CONSUMER ITS B/S

  Business Response

  Date: 02/27/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Georgetown Hoyas at Creighton Bluejays Mens Basketball, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $275.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $275.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. It should be noted that the link containing the ticket transfer was sent to the email address provided the same day the order was made, shortly after Ms. ***** made contact with our customer care team. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2022, I went online for Padres spring training tickets. This website appeared to be the official site for ticketing for the venue so I proceeded with the sale. They put a timer on the sale page and everything made it appear there was a high demand and I was at risk of not securing tickets so I purchased. Once I realized it was a scam site I tried to cancel, but they said all sales were final. I tried to immediately freeze the transfer with the credit card company but they would not do anything until the charge posted.
  
  It's been a few months and ticket center replied to the credit card company saying since I clicked on their acknowlegements that I agreed the sale was final and they would not refund the purchase. The credit card company is no longer willing to assist.
  
  However, ticket center never sent tickets. This is not buyer's remorse. Ticket center is fraudulently spoofing real ticketing sites, and sends generic responses to the credit card company to hold themselves harmless.
  
  I purchased five tickets from this site and have nothing in return.
  
  Order ID: 49187404

  Business Response

  Date: 02/23/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Spring Training - Seattle Mariners at San Diego Padres, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $322.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $322.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  In addition to this current claim, our customer filed a dispute with their credit card company regarding this order. We have addressed this, and the dispute was ultimately ruled in our favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 02/28/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.The credit card company rejected the chargeback because ticket center said the sale is processing and was held up becuase I filed a dispute.Now that that is settled, there is no reason ticket center can't secure the tickets I ordered.  They are publicly available through the real site.  If they haven't already secured tickets, than the sale is not final, and there is no reason they can't refund my money.  They haven't used my funds to pay their third party ticket seller so there is no excuse to deliver on the tickets or refund my money.They are saying they will deliver the tickets by THE DAY OF EVENT.  It is simply absurd to not deliver tickets until the day of the event, when they are available now, especially considering the event is out of state and I will have to travel to attend.This is a delay tactic because ticket center knows they are participating in fraud.  They initially denied refunding my sale and instead advised me to re-sell my tickets to recoup my money.  How can I resell my tickets if they won't give them to me?  How are they willing to resell my tickets for me if they don't even have them?This is a scam and fraud and ticket center is fully aware and proud of their participation in theft.  They spoof the real site, optimize their search results to be higher on the list, and use timers to amp up the sale pressue and fine print loopholes to make them appear justified.Bottom line, I paid for tickets that are available for sale.  They refuse to send me the tickets and are refusing to refund.  It can't be both ways.  Send me the tickets now or give me my money back.
  
  
  
  Regards,
  Complaint ID: 19408384
   
  
  
  
   

  Business Response

  Date: 03/13/2023

  Thank you for responding. We appreciate the opportunity to further address our customer's concerns. The Estimated Availability Date (EAD) is displayed prior to completing any order. Ticketholders using our site to resell tickets will list an EAD based on when they expect to be able to release the inventory to the buyer. This is an estimation, and may change based on a number of circumstances. In this case, while the original EAD was listed as March 26th, 2023; the inventory was sent to our customer via electronic transfer link on March 7th, 2023. We appreciate Mr. Hall's patience regarding this matter.
  
  Tickets-Center.com provides customers with a 100% guarantee, which is outlined in our terms. This guarantee outlines that "(i) that your transaction will be safe and secure, (ii) the tickets will be delivered prior to the event, (iii) the tickets will be identical, comparable, or better than the tickets you ordered, and (iv) the tickets will be valid and authentic." Every customer will receive their tickets in time for their event, or they will be compensated as also explained in our terms. If Mr. Hall has any additional questions regarding his order, we welcome him to contact our customer care team.
  
  Regards,
  Tickets-center.com

• Initial Complaint

  Date:02/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to purchase tickets to a concert. I googled "Cake at the Mann Center" as that was the band and venue. Tickets-Center.com tricked me by sponsoring their search result to supersede the official venue's web page, and they made their web page look exactly like the Mann Center's complete with stolen assets and photos from the Mann Center's page. It then funneled me through a process that made me believe I was purchasing tickets directly from the venue as one normally would, and would receive my tickets after check out.
  
  Once I checked out, I was told I would have to wait until the day of the event for someone to re-sell me a ticket, and I did not receive my tickets. This is not what I was lead to believe I was paying for - I don't know what I paid for because I can buy the real tickets right now on the official venue and had I not been tricked by Tickets-Center.com, I would have my tickets right now.
  
  I contacted support and even though the order was still pending, they refused to cancel and refund it and told me instead I should sell the tickets on facebook - which I can not do as I don't have the tickets at all which is exactly the problem I'm trying to resolve. I'm upset that they charged me double the price of the tickets in this con as well, but most importantly I did not receive my tickets.
  
  Their agents then tried to tell me to google resell options and sell my fake spot on their list to someone else, which would make me then liable if I don't receive the tickets in time and am able to transfer them down the line in time. This is a nonsense resolution and unacceptable. I want my tickets, in my name, official and authentic from the venue or I want the order cancelled.
  
  Their policies and practices are illegal and unenforceable. I want my money back and the order cancelled.

  Business Response

  Date: 02/17/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Cake, there they were able to see the tickets available, the Delivery Method and Expected Delivery Date (EAD). Once our customer selects the tickets they prefer, they were presented with the Delivery Method and directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $257.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $257.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.
   
  Regards,
  Tickets-Center.com