Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets from ticket center and clicked on section 122. Checked out, and when my tickets were emailed to me, it was for BERM seats. I did not choose this section and they didn’t let me select rows or seats. I figured they were going to assign them at check out. Deceptive marketing and check out procedures, you are not buying what you think you are. Company more than double the costs of tickets and refuses to assist or offer a refund. Their disclosure about no refunds is no where to be seen when checking out.

  Business Response

  Date: 05/18/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customers’ concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Independent resale tickets, prices may be above face value.”
  
  Our customer placed their order for 6 tickets in Section: BERM, Row: GA to the event Kannapolis Cannon Ballers at Fayetteville Woodpeckers. The delivery method for the tickets our customer selected was Email Delivery. It is important to note that our customers’ tickets were valid for entry to the BERM section as the BERM section is the only General Admission section and that is commonly known in the ticket industry as first come, first serve, standing tickets and it was not listed a reserved, 
  
  Prior to receiving this claim, we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that the order was fulfilled correctly per our terms; as such, we consider this matter resolved. 
  
  Regards,
  Tickets-Center
  
  

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered tickets for an absurd amount and was misrepresented. It never stated anywhere that these tickets were a blocked view and they are after further review.

  Business Response

  Date: 05/15/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  As a secondary marketplace, Tickets-Center is not affiliated with any event or venue and does not generate tickets as a primary box office; rather, we act as an intermediary between fans and ticket holders. Since tickets are listed by individual resellers all listings on our site are required to disclose any seat restrictions such as partial or obstructed views. In this case there was no such disclosure on the tickets listing our customer purchased and our customer should not expect to receive seats with an obstructed view. Please also note that delivery dates and time are determined by the individual ticket sellers, not Tickets-Center, based on their assessments of a range of market factors. However, all tickets purchased on our site are backed by our Buyer Guarantee which ensures authentic tickets will arrive on time for the event. 
  
  Because our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. We maintain that all relevant order details were sufficiently displayed prior to the customer completing their order. At this time we will continue to comply with all agreed upon terms and conditions, and as such consider this matter closed. If our customer has any further questions, we encourage them to contact the customer care team.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company deceptively presents themselves as Ticket Master. After purchasing tickets with them April 16th I immediately tried to get ahold of customer support because it was not the service I was expecting. I messaged through their website and it sent me to ticketmaster somehow. Ticket master replied but Ticket-center hasn't. I waited until now but there has been no contact. I asked for a refund due to the misrepresentation of the services provided. Clearly, many people complain about this company and something needs to be done for them to disclaim who they are.

  Business Response

  Date: 05/15/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Our customer has stated that they believed they were purchasing through the website for the venue or of the event itself. However, it should be noted that our web address and website branding are intentionally different from those of any other site. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value." 
  
  When placing their order our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is provided. Directly below the “Place Order” button our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $185.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. However, all orders placed through our site are covered by our 100% Buyer Guarantee which ensures tickets will be valid and delivered prior to the scheduled event. Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:05/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two tickets from ticket Center.com to Aerosmith For 4921 Dollars unable to back out when recognizing the expense of the service fees and the ticket price purchase.It went through when I attempted to back out of the page.

  Business Response

  Date: 05/15/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.” 
   
  In order to complete an order on our site customers must complete an interactive multi-step process during which the ticket price and order total are displayed. On 5/5/2023 once our customer selected the tickets they preferred for Aerosmith, they were presented with the delivery method as well as the expected delivery date, and were then directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This summary also detailed the price per ticket, all fees, and the total charge of $4,921.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they are prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer was required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $4,921.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
   
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As it stands we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3 2023 I ordered 2 tickets to a Pete Floyd Concert
  In Mill Valley CA from Tickets-Center who represented themselves as associated with the venue. I completed
  The transaction then received two emails from
  The company that were vague in describing how I’d receive the tickets. I called the company and received super vague information and was out in hold a couple times and was told I could not speak with a superior manager nor could they tell me how Ricky’s would be delivered nor would they cancel my order. It
  Sounded like they were fronting the ticket sale for the ticket owner who would maybe mail or
  Email me or
  Contact me
  About delivery of tickets. I also discovered their ticket price was
  More than three times the amount of the legitimate tickets. They were unhelpful and offered nothing to assist in the situation unless I wanted to resell the tickets I coughy (but did not
  Have possession of) to someone else,’thereby continuing due fraudulent situation. They offered no resolution!!!

  Business Response

  Date: 05/12/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Pete Floyd - Pink Floyd Tribute Band, they were able to see the tickets available and the Delivery Method. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $192.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $192.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:05/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchsed concert tickets from this agency. The cost of the concert tickets were $362 for 2 tickets. I then learned today that the concert tickets are only $72 for 2 tickets had I purchased them through the venue. I understand completely that tickets can be very pricey for good seats or sold out/low ticket shows. This concert is far from sold out and it is a general admission ticket for the lawn so there are no "better" or "worse" seats. Some mark up is expected but this feels as if they are taking advantage of consumers that did not know the value. I contacted them to try to cancel my order, and they were unwilling, advising me to sell my tickets. They said the price is based on the market value. The market value of the ticket is not what I was charged because the tickets are not sold out and are much less. I am extremely upset and would like the tickets refunded and for the business to be checked out because based on reviews this is a regular occurrence with this company.

  Business Response

  Date: 05/11/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  When placing their order our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is provided. Directly below the “Place Order” button our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $362.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.  
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All tickets listed on our site are owned and priced by individual sellers based on those sellers' assessments of changing factors such as customer demand. This means the price is not based on the tickets' original price, or face value, and may be higher or lower than that original amount. As noted above, the customer placed their order fully aware that they were purchasing resale tickets and that the price paid may not be reflective of the price printed on their tickets. 
  
  Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. As it stands we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 28, 2023 Ticket-Center.com advertised that they had Lauren Daigle tickets for sale. I paid, $1084.50 for three tickets. About $330 per ticket. I realized that I had just purchased tickets from a deceptive and fraudulent business shortly after purchase when looking at the Tmobile Center Website, where I saw official tickets were not on sale until March 31, 2023. I called Ticket-Center.com about 10 minutes after purchase and explained that their ad, site and purchase communication was deceptive and wanted a refund. I asked the rep if they even owned the tickets when I purchased them on their site. The rep lied and said yes, because they have special relationship with the venue. Yet, on March 31, 2023 shortly after the tickets went on sale from the official ticket provider, I received an email from the Official ticket provider and Ticket-Center.com saying my tickets were being transferred to me. Ticket-Center.com did not own the tickets they sold me on March 28, 2023. They bought them like everyone else on March 31, 2023 for 10 times less than they sold them to me for. This is the business model of ticket-center.com to trick customers to pay 8 to 10 times the price for tickets than customers can get from the venue ticket seller. That is what they do. This is documented all over the internet. They design their advertisements, site, seat selection and checkout to appear that you are getting tickets that they already own. This is untrue. They then purchase the tickets at 8 to 10 times less than what they have sold the consumer the tickets for the day the tickets become officially available. Ticket-Center.com is deceptive and is only out for their own benefit. They could have canceled my transaction 10 minutes after I made it and it would not have cost them anything. Instead they continue to deceive and it is costing them their reputation and name. Terrible.

  Business Response

  Date: 05/11/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Our customer has stated that they believed they were purchasing through the website for the venue or of the event itself. However, it should be noted that our web address and website branding are intentionally different from those of any other site. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value."
  
  When placing their order our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is provided. Directly below the “Place Order” button our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $1,084.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.  
  
  Due to the nature of the secondary marketplace, Tickets-Center does own or generate any tickets and therefore does not set or control delivery date or ticket listing price. Rather, the estimated ship date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Tickets-Center has no affiliation. Since all tickets listed on our site are owned and priced by individual sellers, listing prices are based on those sellers' assessments of changing factors such as customer demand. This means the price is not based on the tickets' original price, or face value, and may be higher or lower than that original amount. As noted above, the customer placed their order fully aware that they were purchasing resale tickets and that the price paid may not be reflective of the price printed on their tickets. Please also note that in addition to this current claim our customer has filed a dispute with their financial institution regarding this transaction. Due to the nature of the dispute process, we are unable to provide a resolution to this matter while this dispute remains open, and encourage our customer to contact their financial institution with any questions regarding its process or outcome. As it currently stands, we consider this matter closed.
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:04/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company has numerous complaints. I purchased 4 tickets at $514.95 and found out afterwards that the company is a scam. I attempted to cancel immediately and was told by the company that there are no refunds They would not refund my money and have not provided me with any tickets. The agent I spoke to told me that I would not receive tickets until the day of the event which is 7 months from now. I have nothing for my money. This is fraud. I would like my money refunded.

  Business Response

  Date: 05/09/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customers’ concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
   
  Once our customers selected the ticket listing they desired for REO Speedwagon, they were able to see the tickets available and the Delivery Method. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $514.95 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $514.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
   
  Due to the nature of our business in the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
   
  Prior to receiving this claim, we thoroughly discussed this matter with our customer to address all their concerns.  We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. Our customer’s tickets were delivered on 5/1/23. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.
   
  Regards,
  Tickets-Center.com
   

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business populated when typing in a local minor league baseball team. At the end of the transaction, it seemed prices were unusually high for our local venue. That is when I noticed the web address not being my venue. I attempted to contact them immediate to cancel the sale. No way to reach them. I immediately contacted PayPal to file a claim. No response to me, and only a response after the case was escalated and the transaction held. They also authorized continued drafts from my account in that transaction (for what service, I don’t know), and I believe PayPal stopped that. This is a scam company with unethical practices in ticket inflation and populating in search to pose as a local venue. There was no reason for me to believe that when I google fireflies, and clicked on it, that I was not on the venue site, as it showed the stadium as it would usually do on the minor league’s site. There is no way to cancel the sale, or reach the company to discuss the transaction.

  Business Response

  Date: 05/08/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for Myrtle Beach Pelicans at Columbia Fireflies, they were able to see the tickets available and the Delivery Method. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $207.50 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $207.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  In addition to this current claim, our customer filed a dispute with their PayPal account regarding this order. We have addressed this, and the dispute was ultimately ruled in the customer's favor. If our customer has any further questions regarding this dispute, we encourage them to reach out to the financial institution with which it was filed. At this time, we consider this matter closed.
  
  Regards,
  Tickets-Center.com

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.
  This issue has been resolved through PayPal as of today. This was an open claim yesterday. My compliant is concerning the deceptive nature of this company. This company pops up as the first choice while googling a venue. While there may have been terms conditions on there page (which also apparently authorized this company to continue to make charges through my PayPal account for a service unknown to me- something I was made aware of by the PayPal representative), these terms are not readily visible, and other consumers have filed complaints about these being hidden someobstruction where information is obscure. This has been resolved through a second PayPal claim, but my report to the BBB stands as this is a business practicing deceptively as a scalping agency for tickets by making themselves the first prefilled search option in a search bar and representing itself as a venue. This experience has taught me to physically go to or call a venue before making any future ticket purchases. 
  
  
  
  Regards,
  Complaint ID: 19994170
   
  
  
  
   

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought tickets to a musical venue from Facebook for Chris Young on February 20, 2023. When I bought the tickets, they promised and presented it like it front row tickets. So supposedly, I bought the last ticket. To make a long story short, the day of the concert, I went to the venue for the concert and they informed me that there was no such ticket in their system. I showed them where I had bought my ticket and they specifically had no connection with these people. So I was out of my money, and didn't even get to see the concert. I tried getting my money back through my bank and it failed. I tried talking to them directly and that has failed too. The representative I spoke to was supposed to email me a form to fill out to send documentation and that I had 3 days to fill out. This is day 2 and no form. These people are fraudulent and taking people's money. Selling tickets that don't exist.

  Business Response

  Date: 05/05/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. Because customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. As such, prior to receiving this claim we had opened an investigation into our customer's claim. At this time we have concluded this investigation and have provided our customer a resolution in the interest of customer service. As an amicable resolution has been provided we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department.
  
  Regards,
  Tickets-Center