Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me tickets to a concert that was31/2 times the price of a real concert ticket

  Business Response

  Date: 06/23/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $198.50 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. As such, ticket listing prices are set by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors. As noted above, this means that the price paid may not reflect the price printed on the ticket or listed on other websites. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy. We maintain that all order details and relevant purchase terms were sufficiently displayed prior to the customer placing their order; as such, we consider this matter closed. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:06/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/26/23 I purchased tickets for a ballet at the Kennedy Center in Washington DC on 6/10/23. Ticket-Center's website came up when I googled for tickets leading me to think I was on the Kennedy Center Site. The site claimed tickets were going fast and I purchased 3 tickets for $129 each. At check out, I was charged an additional $39 per ticket as a service fee. I thought that was high, but I'd not been to a ballet at this venue. I realized the ticket seller was a third party when I received the confirmation email, hence the expensive service fee. The insult was compounded when I received 3 tickets with a face value of $49 each. I paid a total of $534.83 for 3 $49 tickets. I contacted the business and was told this can happen with resale tickets. I don't understand how that can even be legal. I wasn't even aware I was getting resale tickets.

  Business Response

  Date: 06/20/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  Once our customer selected the ticket listing they desired for New York City Ballet, they were able to see the tickets available and the Delivery Method. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $534.83 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $534.83 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry.
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center.com

• Initial Complaint

  Date:06/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to get tickets for the upcoming baseball game and the site opened when I went o get the tickets. I put in my information and was charged $170 for $15 dollar tickets. I didn't authorize the payment but suddenly my email changed from blade381@hotmail to blade381@gmail. The process went through when I hit cancel and suddenly it charged my card. I contacted the company and was unable to get anyone to find my account. I then called back and they hung up on me. I finally get someone on the chat and was told they will not refund my money and too bad. I want my money back and this company shut down

  Business Response

  Date: 06/26/2023

  Tickets-Center has been in contact with our customer and has extended a resolution in the interest of customer service. We are pleased to have reached an amicable resolution and, at this time, consider this matter resolved and closed. If our customer has any additional concerns pertaining to their order, we encourage them to contact our customer service department.  
  
  Regards, 
  Tickets-Center
  
  
  

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 

  
  

  
  

  
  

  
  Regards,
  

  
  

  
  

  Complaint ID: 20163893
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:06/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased tickets from Ticket Center. They sent me an email saying the tickets would electronically arrive within the next week. A couple of days later they sent me an email saying the tickets were cancelled with a $50 voucher that expires within a month. They said all sales are final and will not refund my purchase even though they cancelled the order.
  
  This is such a scam and I am so disappointed. DO NOT purchase from this company!

  Business Response

  Date: 06/16/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. As the customer noted in their claim, in this case their order was cancelled prior to their event. A full refund of their order total was remitted to their PayPal account as of 6/8/2023. The credit our customer mentioned was provided to them as an additional courtesy. As an amicable resolution was provided prior to our receiving this claim we consider this matter resolved. If our customer has any additional concerns relating to their order, we welcome them to contact our customer service department. 
  
  Regards,
  Tickets-Center

  Customer Answer

  Date: 06/19/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to my complaint and find that this resolution is satisfactory to me. 
  

  
  

  
  

  
  

  
  Thank you for your diligence in assisting us!  I believe it helped resolve our complaint and I truly appreciate BBB!

  Regards,
  

  
  

  
  

  Complaint ID: 20159610
  
  

  
  

  
  

  
  

   

  
  

   

  
  

   

• Initial Complaint

  Date:06/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email confirmation for a transaction to this website, Tickets-Center.com for tickets to a concert. I contacted them immediately and told them this was an unauthorized transaction. I asked for a refund within 10 minutes of the email via phone and live chat with an agent. All personnel were adamant that there was not way to cancel the charge to my credit card.
  
  Next, I read the fine print of the terms and conditions, as the agents kept referring to them. The first key term states the following:
  
  "All orders placed on this Website are considered requests to purchase until you receive confirmation of the availability of the tickets and acceptance of your order by the Ticket Reseller."
  
  Upon reading the email that was sent to me regarding the erroneous/fraudulent charge, it clearly stated that no tickets were yet to be issued. I let the agents know that I was absolutely entitled to a full refund due to the following: 1) Unauthorized charges for the tickets to my card within minutes of the transaction, 2) The fact that their first term and condition stated on their site indicated that every charge made was merely a request from a customer to purchase (not an actual sale), which I was in fact NOT requesting, and 3) The email I received was also not a confirmation of any request, nor a fulfillment of any kind of any such request, nor was it in anyway close to a confirmed sale.
  
  Due to all of this, I insisted on a refund. After thirty minutes of going around in circles with their customer service, the agent, located outside the U.S., insisted there would be no refund, no matter what, and then discontinued the chat.
  
  I searched online and found that the site, Tickets-Center.com is at the center of countless complaints just like mine, in addition to the confirmation of several complaint filings, and urgings for others to file with the BBB. Iwould like a full refund ($288) from Tickets-Center.com for this erroneous/fraudulent charge of order #5413331.

  Business Response

  Date: 06/14/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  In reference to our customer's claim, once an order is placed on our site it is reviewed for potential fraudulent activity. Orders are only confirmed if no evidence of fraud is found. Please note that the name and email address associated with the order match the information on this complaint. This means that the tickets delivered prior to our receiving this claim were sent to the customer. Additionally, at the time of purchase an “all sales are final” policy was agreed to. This policy took effect once the order was confirmed and was not dependent on the delivery of the purchased tickets. Prior to receiving this claim we thoroughly discussed this matter with our customer to address their concerns. We maintain that all terms of use were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed. 
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:06/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to a concert last night from what honestly believed was a presale through Ticketmaster since the tickets hadn’t even gone on sale yet. Once I got the email saying they would be delivered a few days before the show, I realized it was a third party ticket broker. I immediately sent them a message asking for a refund because I don’t use ticket brokers. I then called immediately once they opened & was told there was nothing they could do since they have a no refund policy. I don’t understand how brokers can sell tickets that haven’t even gone on sale yet. I assumed it was a presale sale and I was just lucky to get in earlier. I don’t understand all the ins and outs of ticket buying, but I don’t use brokers. I’ve never even heard of this company. I was told different things that contradict each other & when I finally asked to speak to someone else, I was told no. When I asked to speak to someone who could troubleshoot this I was told no. I was told there was nothing they could do & if I was unhappy I could sell my tickets (that I don’t even have in my account until the week of the show). How would I even have time to tell them? I tried to fix this immediately. It hasn’t even been 24 hours. How does a resale ticket company have the ability to sell tickets that haven’t even gone on sale yet? I want a refund.

  Business Response

  Date: 06/12/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.” 
  
  Once our customer selected the ticket listing they desired for Janelle Monae, they were able to see the tickets available and the Delivery Method. After confirming their selection, they were directed to input their email address. Please note that here, customers are provided with an order summary that displays the event details, ticket location, and number of tickets the customer has selected on the right-hand side. This breakdown detailed the price per ticket, all fees, and the total charge of $532.05 in bold text prior to entering any payment information. Once our customers input their payment and billing information, they were prompted to click “Continue” and under this button it states: “Your account will not be charged yet.” Then, our customer is required to select a check box signifying their agreement to these terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown is reiterated. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $532.05 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order. 
  
    
  Due to the nature of our business on the secondary marketplace, Tickets-Center is not affiliated with any artist or venue and does not own inventory; instead, we act as an intermediary between customers and sellers. All prices listed on our site are done so by the individual seller, not Tickets-Center, based on their personal assessments regarding a range of factors including customer demand. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. 
  
  Prior to receiving this claim we thoroughly discussed this matter with our customer to address all of their concerns. We maintain that all order details were sufficiently displayed prior to placing their order; as such, we consider this matter closed. If our customer has any additional concerns regarding their order, we encourage them to reach out to our customer service department so that they may be addressed.  
  
   
  Regards, 
  Tickets-Center 

• Initial Complaint

  Date:05/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting a complaint against online event ticket reseller TicketsCenter for unfair business practices that have deceived me into purchasing concert ticket seats at an inflated cost. The company did not inform that tickets wouldn't be available for weeks, in my specific case tickets will be delivered up to eight week after purchasing them, just 2 days before the actual event. As of now i don't where my seats are located, as seat number is not provided until tickets are delivered.
  On 2 May 2023 I bought 6 tickets Hollywood Bowl in Los Angeles CA on 9 July 2023. Shortly after receiving confirmation email (order ID: 53178551) I realized the mishap. The email showed 'tickets delivery date by 7/7/2023' and no precise ticket seats was provided.
  I immediately called the merchant and asked to cancel and refund the order, but their response was that 'that all sales are final'. I called my credit card company and filed a dispute. I called the merchant again and was told that all i could do is to resell tickets myself to some other unfortunate buyer.
  After researching on the actual venue website i realized that this reseller overcharges over 50% of the face value tickets, i ended up paying $641.95 for 5 tickets when same tickets would have costed $427 including fees on original venue website. Since purchase over a month ago, tickets have still not been delivered.
  
  As resolution I would like the merchant to cancel my order and refund my $641.95.
  Thank you

  Business Response

  Date: 06/09/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. It should be noted that Tickets-Center is an online resale marketplace, which means we do not own or generate tickets—instead, we merely facilitate transactions between ticket buyers and ticket sellers. The top of every event and ticket listing page clearly states, “Secondary market tickets. Prices may be above face value.”
  
  At the time of purchase, in order to complete their order, our customer was required to select a check box signifying their agreement to our terms stating, “I agree to the Terms & Privacy Policy. I have reviewed the Order Summary above. I understand that this site displays resale tickets and that prices may be above face value. I understand that this site is not affiliated with any box office or venue. All sales are final. There are no refunds, exchanges, or cancellations. All prices are listed in US Dollars." Below the terms, our customer’s order total breakdown was provided. Directly below the “Place Order” our customer was presented with the message, "By clicking 'Place Order,' your credit card will be charged $641.95 which includes ticket, service, and delivery fees" at which time our customer proceeded to place their order.
  
  Due to the nature of the secondary marketplace, Tickets-Center does own or generate any tickets and therefore does not set or control delivery date or ticket listing price. Rather, the estimated ship date is set by the individual seller of the tickets and is dependent upon the primary issuer of the tickets, with which Tickets-Center has no affiliation. Since our customers are purchasing tickets owned and listed by individual resellers, we must ensure that our policies are fair to both parties. This means that we are unable to offer refunds and must adhere to an “all sales are final” policy—a standard throughout the industry. Please note, all purchases made on our website are covered by our buyer guarantee, which ensures that tickets are authentic and will arrive before the event. As all relevant terms were sufficiently displayed prior to the customer completing their order we consider this matter closed. If the customer has any additional concerns pertaining to their order, we encourage them to contact out customer service department.   
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:05/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ticket-center sold me a ticket for a Nuggets game on Tuesday 18april. then the games date was changed, they just sent an email stating the game was moved to wednesday. I asked for refund, after spending 2 hours with different customer service people they refused to issue refund. They are a fraud advertising falsely. My email [email protected]
  This business is a fraud and google.com lets them get away with fraud

  Business Response

  Date: 06/06/2023

  Thank you for reaching out to us in reference to the concerns of our valued customer. We appreciate the opportunity to clarify our position amidst these circumstances. Tickets-Center is proud to maintain one of the largest ticket resale platforms and to provide excellent service for both our buyers and sellers. It should be noted that Tickets-Center is monitoring all potentially affected events and working to update our customers regarding any delays, postponements, and cancellations. As always, we are working to protect every buyer and seller who uses our site. We are continuing to operate within our terms and conditions, which must be agreed to prior to placing any purchase or creating any listing on our platform. 
  
  Customers will continue to be protected by our buyer’s guarantee, meaning they will receive a full refund for any event which is cancelled and not planned to be rescheduled. If an event is rescheduled, we must adhere to the terms of use agreed to at the time of sale, which state “If an event is postponed or rescheduled, and the original tickets are valid for entry at the time of the rescheduled event, your order will not qualify for a refund.” Aside from this claim, our customer filed a financial dispute, which has been resolved in our favor. We appreciate our customer’s continued patience and understanding while Tickets-Center continues to monitor, communicate, and follow through in providing excellent service for orders to live events. 
  
  Regards,
  Tickets-Center

  Customer Answer

  Date: 06/08/2023

  Better Business Bureau:

  
  
  
  

  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.

  
  

  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  
  
  
  
  
  
  Regards,

  
  

  Complaint ID: 20114509

  
   
  

  
  
  

   

  
  

   

• Initial Complaint

  Date:05/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought two tickets for a concert. I received a confirmation email from Tickets-Center with a link for a ticket transfer that directed to Ticketmaster. Upon clicking on the transfer link, I was only directed to an error page. After talking with Tickets-Center support, they told me to create an entirely new account with Ticketmaster with a new email to be able to accept my tickets. The whole thing seems untrustworthy, I also received a transaction attempt from Google at the same time as the charge for the tickets.

  Business Response

  Date: 06/05/2023

  Thank you for reaching out to us. At Tickets-Center, we value our customers and would like to take the time to address our customer’s concerns. We have attempted to contact our customer to address this matter but have been unable to reach them. As it stands we consider this matter closed. However, we welcome our customer to contact our customer service team if they would still like a resolution for their concern.  
  
  Regards,
  Tickets-Center

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets to see Tom Jones on May 5th (Order #51297179). Ticket Center sent me several emails saying that I could accept the tickets by clicking on a link. When I clicked on the link each time, it said "Oops something went wrong." I tried over and over to accept the tickets and never could. I reached out two customer service over five times and they just kept basically reading a script saying that it was my browser that was blocking the tickets from being accepted. We tried on five different computers with three different browsers and on our cell phones numerous times but the tickets could not be collected. The IT person at our law firm stated that it was not a computer issue He also tried on number computers with numerous browsers and could not get the tickets.
  
  I started the process of trying to obtain the tickets on March 28th and called multiple times and opened up online support help but no one could tell me anything other than it was a computer error on my end. We could not get the tickets, despite trying up until the date of show and missed the show. We lost $532.05 for tickets we could not access.

  Business Response

  Date: 06/01/2023

  Thank you for reaching out to us. We appreciate the opportunity to address the concerns of our valued customer. Tickets-Center operates on the secondary market and our mission is to connect customers with individual ticket holders and amazing live events. To this end, we’re committed to providing the best possible customer service—and maintaining a simple, transparent fulfillment process. 
  
  In this case, tickets for our customer's event were transferred electronically through a third-party platform to the email address associated with the order on 2/28/23. The customer contacted our customer service team regarding issues accessing their ticket transfer, at which point our customer care team attempted to assist the customer in accessing their tickets. It should be noted that valid documentation was obtained that confirmed the tickets were transferred to the email address provided by the customer at the time of checkout, and as such, the ticket delivery was marked as completed. 
  
  While we understand and regret that the customer may have experienced issues using the third-party platform, Tickets-Center is not associated with any venue or primary ticket market. As such, these issues experienced by the customer were outside the control of Tickets-Center. As it presently stands, the customer's order does not qualify for compensation and we consider this matter closed. We appreciate the customer's understanding throughout the matter and if they have any further questions regarding their order, we encourage them to contact our customer care team. 
   
  Regards, 
  Tickets-Center

  Customer Answer

  Date: 06/06/2023

  Better Business Bureau:
  
  
  I have reviewed the response made by the business in reference to my complaint and have determined that this does not resolve my  issue.  For your reference, details of the offer I reviewed appear below.When I purchased tickets from Ticket-Center I assumed that they would have a platform in which to transfer tickets.  They may have been transferred to my account (although Ticketmaster has no record of receiving any tickets in my account), they owed the consumer a platform in which to obtain the tickets.  After multiple phone calls and emails and conversations with online help., NO ONE could tell me why I could not access the tickets.  They had NO ONE from their organization who could transfer them for me or even help me obtain them.  Once they took my money, they were of no help in completing the transaction.  I even asked for a refund when I could not transfer them and they denied it because I had not transferred them.  
  **In order for the bureau to continue to assist you, you MUST provide your view on the matter or your complaint will be closed as answered.
  
  
  
  Regards,
  Complaint ID: 20099102
   
  
  
  
   

  Business Response

  Date: 06/21/2023

  Thank you for responding. As previously stated, Tickets-Center operates on the secondary market and therefore does not generate tickets nor operate a platform through which tickets are directly transferred. Instead, we facilitate the transaction between sellers and buyers by obtaining the applicable delivery information from the customer and allowing our vetted sellers to complete the delivery accordingly. Because we do not own or operate the platform through which our customer's tickets were transferred, we cannot speak to the issue they experienced when trying to accept the transfer. We can only rely on the documentation we obtained confirming a proper delivery and offer assistance in troubleshooting, which our customer service team did attempt to do within their scope as facilitators. The documentation that was obtained serves as valid confirmation that the tickets were properly transferred by the seller, which marks the order as fulfilled in accordance with our Buyer Guarantee. Therefore we cannot offer compensation for a fulfilled order per our terms and we consider this matter closed.
  
  Regards,
  Tickets-Center