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Business Profile

Computer Software Developers

Sleepover, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/14/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested twice for a refund, reservation ID# HA-J4RGNB. ON May 2, 2024, we had a room reserved in Bowling Green, KY. We could tell that someone was living there, as soon as we entered the room. The bed was unmade and there were clothes on the bed. We called 1-REMOVED7 at 5:25 that evening to tell them about our situation. I left a voice mail telling them of the situation and asking to be called back. We did not receive a call back, so we had to book another hotel room. On the next day, we had access to email, and we found out that there had been a change to the reservation, but we did not receive the information in time for us to use it. I sent a message through VRBO about the situation, and that I wanted a refund.

    On May 3rd, this is the response we received:

    Hi REMOVED, we are terribly sorry that you had this experience. We sent you the correct check-in info for your new unit. We did not receive any calls from you regarding the check-in issues you faced last night.

    We will submit a ticket regarding your refund request.

    The second request was sent on May 29th. As of July 14th, 2024, I have not received the money yet.

    I have tried to contact them by phone and they never answer. They want to be contacted via email or text.

Sleepover, Inc is NOT a BBB Accredited Business.

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