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Business Profile

Mental Health Services

Cerebral

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mental Health Services.

Reviews

This profile includes reviews for Cerebral's headquarters and its corporate-owned locations. To view all corporate locations, see

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Cerebral has 5 locations, listed below.

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    Customer Review Ratings

    1.02/5 stars

    Average of 52 Customer Reviews

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    Review Details

    • Review fromDylan G

      Date: 05/18/2023

      2 stars
      I really liked my subscriber and therapist but after canceling my subscription and not being *****ed a refund for a third month (which I understood and accepted because the billing cycle had already charged) the software did not allow me to schedule with my therapist provider for the remaining three weeks. I explained this many times by message, email, and ********* The links they provided still did not recognize my subscription. After one week, all of our correspondence dissapeared from the portal. They refuse to ***** me a refund or credit, but took my $300 for only one session that month. This is not okay.
    • Review fromHannah R

      Date: 05/17/2023

      1 star
      Scam at best; dangerous at worst. I was prescribed a medication with a black box warning without being informed, and their system randomly stopped giving me access resulting in me not being able to renew my prescription. I was violently ill for an entire month from the withdrawal and it could have killed me. On top of that, their therapists aren't ************** therapists and they give dangerous advice to their patients. Any alternative is better than this.
    • Review fromAsh O

      Date: 04/23/2023

      1 star
      Really wanted this to be a good investment for my mental health but instead my anxiety among other things have been exasperated..* The monthly rate to get help is disgusting considering the people they are help usually have some of their issues due to financial stress. *They have developed shady practices to the point even the care council teams are saying in the sessions they don't know what's going on or how long they'll be employed.*If you ask to speak with leadership, you're told they only exist virtually and have no way of being contacted or making contact with anyone and that they only "speak to and through the support reps via a IM chat".

      Cerebral

      Date: 04/28/2023

      We're sorry to learn that you've had a negative experience while using our platform. We strive to provide a safe and supportive environment for all of our members. We appreciate you taking the time to reach out and provide this feedback. We would like to assist further if possible, please reach out to **********************************. 

      We thank you for giving our services a try, and wish you the best of luck in your mental health journey.
    • Review fromJulie T

      Date: 04/19/2023

      1 star
      DO NOT USE THIS PLATFORM!!! The therapist I used was constantly eating during our sessions. Twice she stopped our session to speak to her husband ( she works from home ). I had to ask her multiple times to send me documents she was supposed to send me for my care. Then she emailed me someone elses document with personal information so I cancelled my membership. I tried one more time with my son and a different therapist but when trying to schedule a follow up visit ( after he already had 2 ), the care team stated she had no room for him anymore and would schedule him with someone else. I called and spoke to TWO different representatives who refused to help so I am done with Cerebral. They should be ashamed at their business practices!

      Cerebral

      Date: 04/28/2023

      We're sorry to learn that you've encountered a negative experience while using our platform. We strive to provide a safe and supportive environment for all of our members. We appreciate you taking the time to reach out and provide this feedback. We would like to further assist you if possible, please reach out to **********************************. 

      We thank you for giving our services a try, and wish you the best of luck in your mental health journey.
    • Review fromJaclyn S

      Date: 03/23/2023

      1 star
      The worst service ever! They completely changed the medication plan I came in with, got me on meds that have horrible withdrawal side effects, and then do NOT refill your meds upon request. There's no management team to speak to and any complaints need to wait at least 72hrs for a response, if you even get one at all. If you're already struggling then stay away because this is much worse for your mental health. They're a ln absolutely terrible company, a total waste of my sanity and money.

      Cerebral

      Date: 04/07/2023

      Thank you for taking the time to share this experience. We are sorry you feel we did not live up to our standards. Because your health and well-being are very important to us. If youre comfortable, wed like to take some time to look into this situation further and see if there is anything we can do to help. Please feel free to reach out to us at ********************************** directly for further assistance. We look forward to speaking with you soon.
    • Review fromHailey G

      Date: 03/19/2023

      1 star
      Where to begin. They'll charge you full price when only offering the bare services. They employ prescribers who will skip appointments and then lie to say you missed appointments. Their customer service is nothing but copy and pasted ping-pong back forth childish responses. They cancelled my subscription with no warning or alert after "failure to pay" on a non-expired card days before my medicine runs out, and still all they can offer is a copy and pasted reply. They will hold your medicine hostage while charging you full price. Go somewhere else.

      Cerebral

      Date: 04/07/2023

      Thank you for writing in. Our intent is to support individuals along their mental health journey. We understand the importance of getting medications that work for you and getting them on time. We care deeply about your mental health and want to make sure we do everything we can to remedy this situation. You can email us directly at *********************************** Hope to hear from you soon.
    • Review fromBen N

      Date: 03/14/2023

      1 star
      This is a complete scam. Like others have said, they'll force you to pay for services they haven't and will not render. I payed up, got one appointment with a nurse prescriber, and there were no therapists available. Nonetheless, they charged me for the month after I'd had the one appointment. Then I found out that they Would Not accept my insurance, (when they'd said before that they would) so I canceled, and they tried to tell me that they had a minimum subscription period that would cost me the same per month as a high-end psychiatrist. Hundreds. They cited the resources their app gives me access to, which literally amounts to a few factsheets on CBT that you could easily find for free with a quick ****** search. Absolute garbage. And recently (March 9th, 2023) they've admitted to programmatically disclosing PHI on ALL of their patients without authorization. Absolutely insane. I suppose it could be gross negligence, but I'm more inclined to think it was intentional. Looking back a ways, you can see that one of the cofounders stole $50M from the company. That tells you the general character of the people you're dealing with here. I'm genuinely amazed that these people have stayed in business as long as they have. They deserve ******** lawsuits, plenty of attention from the **** and all the attendant bad publicity. Anyway, DO NOT do business with these criminals. And in the future, once this venture has gone under, steer clear of CEO **************, MD MBA, and ***********************, the **** They are bound to be a negative force in your company, and neither one should be anywhere near the practice of any kind of healthcare.
    • Review fromjim s

      Date: 03/13/2023

      1 star
      Read the reviews., people. This company is a scam. They advertise $30 sessions but first you must send in your insurance to make sure you're in-market. You ARE!!! Great, you line up some ************************************************************************************** at $30.Then the wheels come off and you get notices that you are now OUT of market and the balance billing nightmare begins.I wont bore you with all the particulars and will get to the bottom line. Six visits which should have cost $180 ended up costing me over $1,300. Run away...no idea how *********************************** got conned into endorsing this rip-off site .
    • Review fromKayla R

      Date: 03/08/2023

      1 star
      This company is an absolute freaking scam. They still charge you after you cancel, $85 a month is exorbitant for the level of absolute trash care they provide, and its SO IMPOSSIBLE TO CANCEL.Do not ever trust this company, I used their services because my SSRIs had run out and I was going through painful and severe withdrawals but I would not recommend this company to anyone, especially not if youre struggling financially because they will absolutely steal your money even after you cancel, just like they did to me last night.
    • Review fromCasey S

      Date: 03/03/2023

      1 star
      Extremely hard to receive care. Between multi day slow response times for back and forth a dragging things out by days and in many cases weeks plus constantly changing providers and staff make *************** is near impossible.

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