Reviews

This profile includes reviews for Cerebral's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cerebral has 5 locations, listed below.

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  Cerebral

  Claymont, DE 19703-2424

• 

  Cerebral

  440 N Barranca Ave PMB 9899 Covina, CA 91723-1722

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  Cerebral RX

  307 Del Prado Blvd N STE 3 Cape Coral, FL 33909

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  Cerebral Inc

  818 SW 3rd Ave Pmb 353 Portland, OR 97204

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  Cerebral Inc.

  San Francisco, CA 94105

Review Details

• Review fromAlex S

  Date: 06/27/2023

  1 star
  I was not able to continue my appointments and their physicians and medical professionals kept changing which made me nervous. As of Nov 22 I had been not making any appt and had no prescription refills. They did not email me to tell me I had monthly charges regardless of my inaction. And have been billed as of this month. Please do not give this company any money they are con artists who cant keep medical professionals.

  Cerebral

  Date: 06/30/2023

  Thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

• Review fromKimberly S

  Date: 06/24/2023

  1 star
  The billing practices of this business are predatory, deceptive, and unethical. Why am I still being billed in 2023 when my subscription was cancelled in September of 2022? I went nearly a year thinking the billing debacle was resolved, only to have another charge submitted to my banking institution on June 19, 2023. I implore anyone who is seeking therapy or mental health support, STAY AWAY! This service is not it!

  Cerebral

  Date: 06/26/2023

  Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.
  
  

• Review fromKnarvie S

  Date: 06/22/2023

  1 star
  Initially, I thought the app was great until updates were made. I was unable to schedule an appointment or even log in for that matter to manage my subscription. I made the complaint about the log in process a fee months before and I was told to delete the app and use Chrome. I did these things and I was still unable to use the services that I already paid for. I was charged and I email support for a refund and cancelation because I still couldn't access the site for services. The customer support offered a measles 30% off the next month after this request and stated they could not submit to a refund even though o read the policy stating it was at their discretion. So, it was that cerebral could not submit a refund it was they WOULDNT. I don't understand the why the company wouldn't comply with this request. Also, I guess tech support figured out the issue once I asked for cancelation and a refund. Even though, I made the complaint months prior. If cerebral knew there was an issue, I felt they should've taken responsibility and refunded my money because at the end of the day I was unable to manage my membership to even authorize the payments that were reoccurring.I've recommended this app to many people, but that stops now.

  Cerebral

  Date: 06/26/2023

  Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

• Review fromAbby W

  Date: 06/18/2023

  1 star
  I canceled my subscription but they continue to charge me. Will be contacting my bank and a lawyer If needed

  Cerebral

  Date: 06/21/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. We sincerely apologize for any inconvenience you have faced. We have reviewed your account and have issued you a full refund. Your account was scheduled for cancellation, and we have finalized this cancellation for you. Additional details regarding the account and refund have also been sent to you by one of our support agents via email on June 21st. If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.

• Review fromRegina F

  Date: 06/16/2023

  1 star
  Daughter used Cerebral for 2 months but we cant afford to pay $360 each month. They prescribed two medications with no refills each month. Shes been out of medication for nearly a month now as they wont refill if youre not able to pay. She should be able to get at least six months of refills after the medication was proven to be helpful. These people are in the mental health business for profit only.

  Cerebral

  Date: 06/21/2023

  Thank you for taking the time to share your feedback. We sincerely apologize for any difficulties you may have experienced when using our platform. Cerebral's clinicians are only able to treat patients whose accounts are active to ensure that consistent and quality care is being provided. We would like to learn more about your daughter's experience and see if there is anything we can do to help. If your daughter is interested, please have them reach out to ** at ********************************** directly for further specialized assistance. We look forward to hearing from you.

• Review fromLou S

  Date: 06/13/2023

  1 star
  DO NOT USE CEREBRAL! THEY ARE SCAM ARTISTS! I was researching various online therapy companies and entered my info into the Cerebral site. In order to see what they offer, you need to enter your credit card info. Then they send therapist suggestions. But first, I received an email saying I needed to enter more info in order to continue. By then, I had decided not to use Cerebral so I didn't enter my info. In the meantime, I received ONE therapist suggestion. He was recently graduated so of course those credentials wouldn't be enough to work with someone twice his age with decades more life experience. Flash forward, months later, I went to fund my HSA account and it was almost cleared out and empty! CEREBRAL HAD BEEN SIPHONING MONEY FROM MY ACCOUNT EACH MONTH! I called to resolve the issue and said to go through y account and see that not I hadn't even entered all my info in order to continue! Cerebral had been stealing $325 each month from my HSA account and said it's like ******* and like a streaming service. So now I see how professional they are, and dishonest, taking advantage of people's mental health. They refused to go through my account to see that I had not even used any services or entered all my info. Over $3,000 completely stolen from me. I repeat: DO NOT USE CEREBRAL! THEY ARE SCAM ARTISTS and will steal your money from your account!

  Cerebral

  Date: 06/15/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. 
  We sincerely apologize for any confusion you have faced. We have reviewed these charges and have issued you a full refund for all charges since sign-up. Please allow five to ten business days for the funds to be placed back into your account. 
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.
  
  

• Review fromAlexandria P

  Date: 06/09/2023

  1 star
  They took an unauthorized payment out of my moms card that we didnt even share with the site, more than once, when my mom looked at her bank statements. Three times, to be exact. Theyre coming up with every excuse to not give her, her money back. Theyre saying I need to change the card on my account to a different card (even though I already shouldve had my card on the account, as Ive given a lady named ***** my card information that shouldve automatically been associated with my account when I gave her MY card information), in order for them to give my mom a refund. Even so, the card that they charged was a card that wasnt active anymore, and shouldnt have been able to be charged in the first place.

  Cerebral

  Date: 06/15/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. 
  We sincerely apologize for any confusion you have faced. We have reviewed these charges and have issued you a full refund. Additional details regarding the refund have also been sent to you by one of our Support agents in your account messaging portal on June 11th.
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.
  
  

• Review fromDustin Q

  Date: 06/07/2023

  1 star
  Cerebral has been inconsistent and unhelpful. They arent there when you need them. A therapist may or may no show up for the appointment. They suddenly charged me $280 with no explanation and then a week later charged $365!!! $645 for WHAT? Unacceptable and they are aloof when you try to get answers and say no refunds are possible. This is literally the worst service. They have worsened my mental health rather than help it.

  Cerebral

  Date: 06/15/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. 

  We sincerely apologize for any confusion you have faced. We have reviewed both of these charges and have issued you full refunds. I also see that on June 12th, one of our Support team members sent an explanation of what occurred, informed you of the refunds, and had a few follow-up questions for you in your account messaging portal. Please be sure to review this message for further, detailed information. 

  
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.
  

  
  

• Review fromSara

  Date: 06/04/2023

  1 star
  I was an unfortunate patient of Cerebral. In 2022, my mental health was in a severe decline and had a hard time receiving any help. I didnt like my first prescriber as she seemed to not care about my well being. When asked to change my prescriber, I was unable to find any in my area from the link provided. When i was finally assigned, the new provider didnt show up to 2 appointments so i had to reschedule. She also clearly didnt care for my well being either during each of the sessions. She clearly worked from home and I could hear people walking in the room she was in on the hardwood floors and watching tv in the background, which is a HIPAA violation. I didnt say anything the first appointment, but when I heard it again on the second appointment, I asked her and she said it was kids playing outside, which it clearly was not. On our last appointment, she told me she could no longer help me because the medications shes prescribing arent working and that I needed to either go to the ** for a mental health check or check in to a mental health facility, when she knew i was not suicidal at all. I was severely sick (chronic stomach condition that worsens with anxiety/stress) and lost 30 lbs. in 3 months and she still didnt do anything to help me. I terminated my account on 9/27/2022. Fast forward to today, i had 3 charges, which i was told was for the copays. The problem is, i only see one of those charges through my insurance, after I was asked to reach out to my insurance. I asked why theyre able to charge without authorization and without invoices if Im no longer a patient with them. They said it was in the contract. When i asked for a copy of the contract theyre referring to, they said they could not provide it because 1. I was no longer a patient, and 2. They dont have a copy of mine.

  Cerebral

  Date: 06/06/2023

  Thank you for taking the time to share your feedback. We apologize for any difficulties you may have experienced when using our platform. We would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at ********************************** directly for further specialized assistance. We look forward to hearing from you.

  Sara

  Date: 06/07/2023

  When i reached out to Cerebral SEVERAL times about this HIPAA violation and poor treatment when it was happening, all i kept getting told is your prescriber is under review and NEVER received any word of the outcome. It seems as though it was swept under the rug along with the neglect my prescriber showcased to me during 2022.

• Review fromBrooke B

  Date: 05/20/2023

  1 star
  My first therapist didn't show up for my scheduled session. I then called to see what happened and when I tried to reschedule, found out that this therapist didn't even have any available dates for the next 6 months. I tried a different therapist but she only showed up for one session. She didn't show up for my next session. When I called Cerebral support, they said that they were sorry but had no explanation for what happened. I then told them that I wanted a refund because out of 3 sessions, a therapist had only showed up to one. I didn't feel comfortable continuing with their service. They said that they could only offer me a 50% refund because I completed one session and refused to let me talk to a manager about my experience with their service.

  Cerebral

  Date: 05/23/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. We sincerely apologize for any confusion you have faced.

  
  We have reviewed these charges and have issued you a full refund.

  
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.
  

  
  

  Cerebral

  Date: 05/24/2023

  Thank you for reaching out to us. We would like to do what we can to help you and ensure that we are being receptive to your needs. We sincerely apologize for any confusion you have faced.
  
  We have reviewed these charges and have issued you a full refund.
  
  If you have additional questions, please feel free to email ********************************** and we would be happy to support you however we are able.