Business Profile

Associations

AARP

Headquarters

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

280 total complaints in the last 3 years.
110 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/02/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP Enroll keep sending me emails, I have blocked them multiple and even asked them to stop leaving the emails.
Business Response
Date: 12/04/2024
December 4, 2024

Dispute Resolution Team
BBB of **********************************
*****************************
**********, *******; 20005

Re: ******* *******, ID # ********
To The Dispute Resolution Team:
We are in receipt of your letter regarding ******* ******* request to have no further communications from AARP. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted emails from AARP. As requested, on December 3, 2024,the following email address has been added to all of AARPs suppression files: ************************* It will take 7-10 days to take effect.
We have also added a suppression for the mailing address at ************************************* **********************. As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our affiliated service providers.
In addition to targeted solicitations (those sent to a particular person at a specific address), AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These items are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50-plus household.
If Ms. ******* should receive additional targeted mailings after January 15th, 2025, she may call me directly at *************, and it would be my pleasure to assist him further. I ask that she please have the mailing available, as each notice has specific codes that will help investigate further. If more convenient, Ms. ******* may send the correspondence to me by email at: *************************************** or by U.S. Mail at the following address: AARP, Consumer Care Ombudsman Team, **********************************************************************************
We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible,effective consumer advocate.

Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************

Customer Answer
Date: 12/09/2024
This is what I keep receiving from them, after blocking them repeatedly
Initial Complaint
Date:12/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Took money out and did not order a membership nor did my husband ****** d *** and cannot get through!! *************!
Business Response
Date: 12/03/2024
December 3,2024

BBB of ****************, ** and Eastern PA
**************************************************;
************** 20005

Re: Complaint # ********
********* ***
***************
********, ** 15025

To the Dispute Resolution Team:

We are in receipt of your letter regarding ********* **** claim that she was incorrectly charged for an AARP membership. We have investigated her concerns and welcome the opportunity to respond.

Ms. *** and her husband, ******, have been AARP members for just over a year. They enrolled on November 30, 2023, taking advantage of a special 25% discounted rate of $12/year in exchange for putting their account on Auto-Renew. Under this program, their membership would automatically renew at the prevailing rate (currently,$16/year).

Reminders of the upcoming auto-renew charge were sent to the email address we had on their profile. The auto-renew process can be cancelled at any time.

Mr. and ******* called our contact center on December 2, 2024, and the representative explained this process. Per their request, the renewal charge was refunded to the credit card on file, and their AARP membership was cancelled.

If Ms. *** has any other questions or concerns, she may call me directly at **************. If more convenient, she may send an email to **************************************** or mail to the following address:
AARP,Consumer Care Ombudsman Team, *********************************;20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** *******, *********************************** Ombudsman Team
*****************************************************************
Initial Complaint
Date:11/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP continues to spam me with mail and email offerings to join. Despite repeated attempts to unsubscribe and be removed from their listings, they continue to contact me without regard.I am not old enough to even join AARP - nor would I ever join basis their years of infuriating contacts.
Business Response
Date: 12/05/2024
December 5, 2024

BBB of ****************, ** and **********
***************************
********************

Re: ******* ******* #********

Dear Dispute Resolution Team:

We are writing regarding the complaint of ******* ******* that was filed with your office on November 27, 2024, and transferred to our office for handling. Mr. ******* stated that AARP continues to send mail and email solicitations despite his requests for them to cease. We have investigated his concern and welcome the opportunity to resolve this matter.

AARP makes every effort to comply with stop mailing and email requests. We apologize for any aggravation that these communications may have caused him. Mr. ******* stressed in is complaint that he continued to receive offers to join AARP despite his repeated efforts to unsubscribe and have them removed. Unfortunately, our records show no previous communication from Mr. ******** Therefore, as of today,December 5, 2024, I can confirm that the name of ******* ******* and the following address have been added to all of AARPs suppression files and those of our affiliated service providers:

********************************************************************

We ask that she please allows 12 weeks for suppressions to take full effect. We know 12 weeks sounds like an inordinate amount of time to stop mailings, but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we can suppress our own mailings very quickly, ending those of our providers takes longer. Our providers typically are on a three-month mail schedule which means that on any given day,mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason, it may take a provider up to twelve weeks to delete mailings to a particular address.

AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either1 in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+ household.

Dispute Resolution Team
Page 2

If Mr. ******* should receive additional mailings after February 28, 2024, he may call me directly at **************, and it would be my pleasure to assist him further. We ask that he please have the mailings available, as each notice has specific codes that will help us suppress his name and address more effectively.

If Mr. ******* would like the mailings researched, he may send a copy via email to *************************************** or mail it to the following address: AARP, Consumer Care Ombudsman Team, *********************************************;*****.

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

****** ******, ***************************** Ombudsman Team
Initial Complaint
Date:11/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cannot stop advertisements to my email address. The advertisements make no sense.
Business Response
Date: 01/23/2025
******* 23,2025

Dispute Resolution Team
BBB of ******************* and **********
*****************************
******************; 20005

Re: Complaint #********
***** ********
************************
King ******, *******; 22485

To The Dispute Resolution Team:

We are in receipt of your letter regarding ***** Thompsons request to have no further email communication from AARP. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted emails from AARP. As requested, on ******* 23,the following email address has been added to all of AARPs suppression files: ********************* request will take seven to ten days to take effect. Please note that the complaint was opened by the Better Business Bureau on November 25, 2024. The screenshot of the email also references a Black Friday special. However, we were not in receipt of this complaint until ******* 22, 2025.

If Mr. ******** has any additional questions, he may call me directly at **************, and it would be my pleasure to assist him further. If more convenient, he may contact me by email at: *************************************** or by U.S. Mail at the following address: AARP, Consumer Care Ombudsman Team,*************************************; 20049.

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** *******, *************************************************** Ombudsman Team
*****************************************************************
Initial Complaint
Date:11/18/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For most of the time that I have paid for AARP, I have had nothing but problems getting onto my online account, be it through the app or through the internet. Today once again, I could not log into my online account, they have several wrong email address and I was put on hold forever for the web division that helps, never got help as no one ever came to the phone. I need my account fixed so I can log in, I need my account update with ONLY 1 EMAIL ADDRESS AND I NEED A CALL FROM AARP, THE DEPARTMENT THAT CAN TAKE OF THIS. I pay for this service and cannot use it and I have done all that I can do and honestly, I am tired of talking.
Business Response
Date: 12/05/2024
December 5, 2024

BBB of ******************** and **********
***************************
********************

Re: ******* ****** #********

Dear Dispute Resolution Team:

We are writing regarding the complaint of Ms. ******* ****** that was filed with your office on November 23, 2024 and transferred to our office for handling. The complaint entails Ms. ******* concerns that shes been unable to access her on-line account after communicating unsuccessfully with AARP. We have investigated her concerns and welcome the opportunity to resolve this matter.

We apologize for any frustration or inconvenience this matter may have caused her. Ms. ****** stated in her complaint that she recently made a failed attempt to resolve this issue, but she was placed on hold for an extended time and never received assistance. However, our system indicates that the complainant contacted AARP via telephone on November 8, 2024 regarding this matter, but Ms. ****** disconnected the call before the transfer was available to offer further help.

Due to Ms.******* request for a call and the nature of this complaint, I attempted to reach her today at **************, which is the telephone number listed on her complaint. Because she was unavailable, a voicemail was left informing her that I was following up with her Better Business Bureau complaint and had additional questions. My contact information was also provided on the voicemail along with a message to the email address ************************ that we have on file for her.

If Ms. ****** has any further questions or concerns, she may call me directly at *************, and it would be my pleasure to assist her further. If more convenient, she may send an email to *************************************** or mail to the following address: AARP, ************** *************************************************************************.

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

****** S. ******
Sr. Member Relations Analyst
Initial Complaint
Date:11/14/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Over a month ago I renewed my membership. Realized I was unsubscribed from all my newsletters. I resubscribed and nothing changed. I have called customer ********************** 3 times and each time told my case would be escalated. Why am I being told this like I'm calling for the first time. Their resolution days have passed weeks ago. My last CS call was October 23 and finally received an email on November 1 from the ******************** saying ****** is my go to person and to reply or call with questions. I replied twice asking for an update, nothing. I called a few times only to get voicemail so left a message asking for a return call with an update, nothing. It's apparent this is a known situation as it appears in their Q&A...If you're not receiving newsletters, please contact us and we'll be HAPPY to HELP (not!). I'm not repping the benefits of the membership and this is wrong. I'm tired of the runaround.
Customer Answer
Date: 11/17/2024
Last name *****
Customer Answer
Date: 11/17/2024
You have my first name, that being **** which is on record with AARP.
Business Response
Date: 12/06/2024
December 6, 2024

Dispute Resolution Team
BBB of **********************************
*****************************
**********, *******; 20005

Re: **** *****, ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter dated November 21, 2024, regarding the complaint of **** ***** that she has been unable to receive AARP publications after renewing her membership. We have investigated Ms. ****** complaint and welcome the opportunity to respond.
Our records show that Ms. ***** contacted the AARP contact center on October 15, 2024, to report difficulties in receiving AARP newsletter publications. During this conversation, Ms. ***** advised that the issue reoccurs after each membership renewal. The contact center agent escalated the inquiry to our technical support department.
The issue is unique and requires additional investigation. Senior technical staff are researching the problem to get to the root cause and ensure that, once re-subscribed to the selected newsletters, it does not recur.
We will contact Ms. ***** directly once the issue is resolved. If Ms. ***** has any further questions, she may reach out to me directly at **************, or she can email our consumer care team directly at ****************************************
Member satisfaction is very important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We value and appreciate Ms. ****** seven years of membership with AARP and apologize for the inconvenience.
Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************

Customer Answer
Date: 12/07/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
For the record, customer ********************** was also contacted on October 15, call duration 28 minutes.
Regards,

**** *****
Initial Complaint
Date:11/13/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I Ordered e-gift cards through AARP that have not been delivered. I contacted them to inquire about the status of the gift cards and they weren't able to give me an answer as to why my order was under review. They sent me to an escalation department that I have to wait and hear back from in 3 to 5 business days with no guarantees of when I will receive the gift cards I paid $2300 for. I have already started a dispute with my bank as the money has been cleared and deducted and I have not received nor have a timeline of when I will receive the product!
Business Response
Date: 11/19/2024
November 19, 2024
BBB of ****************, ** and Eastern PA ****************************** 10th Floor **********, ** 20005
Re: Complaint # ******** ******** Griffen ****************; **********, ********** 93610
To the Dispute Resolution Team:
I am writing in response to ********************* claim that she did not receive the gift cards that she ordered from AARP Rewards in a timely manner.
Ms. ******* became a valued AARP member on November 12, 2024. That same day Ms. ******* enrolled in the AARP Rewards Program. Ms. ******* purchased five $500.00 Carnival Cruise digital gift cards at the reduced rate of $460.00 each for the total amount of $2,300.00. However, Ms. ******* did not receive the gift cards immediately and reached out to the AARP contact center via telephone on November 13, 2024. The agent informed Ms. ******* that it may take up to 24 to 48 business hours for the digital gift cards to be delivered to her. An external case was created and forwarded to the AARP ************* Ombudsman team.
On November 13, 2024, Ms.******* reached out to AARP via our CHAT feature and expressed her concerns about not receiving the gift cards. Later that same day, Ms. ******* called the AARP contact center again regarding her digital gift cards. The agent assured Ms. ******* that an external case was created that morning and reminded her that it might take up to 24 to 48 business hours for the digital gift cards to be sent to her. We are pleased to inform you that the digital gift cards were successfully sent to and received by Ms. ******* on November 14, 2024.
It is important to note that the Terms and Conditions of the AARP Rewards program, of which every participant must agree to prior to joining the program, state the following regarding digital gift card delivery timelines: Digital Rewards items will be delivered to the Participants email address associated with their ************************** Online Account within 24 hours for orders submitted during normal business hours (8 am - 5 pm EST Monday Friday). Orders submitted on weekends or federal holidays, orders missing sufficient information to ensure the order is valid, and orders that encounter payment issues may take longer to resolve.AARP further reserves the right to extend delivery times in its sole discretion and without compensation or reimbursement to Participant for any reason,including without limitation to conduct due diligence, to resolve supply issues, or to audit transactions.
Further disclosures are also provided to all participants prior to the point of purchase. Each item in the catalog reminds users that "In some instances delivery may take longer than 24 hours." The gift cards were delivered to Ms. ******* within a reasonable timeframe and in accordance with the agreed-upon terms and conditions.
We apologize for any inconvenience caused by the delivery timeline experienced by Ms. ***************** value Ms. ******* as a member of AARP and appreciate her patience throughout this matter. If she has any further questions, she can contact me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may also send an email to *************************************** or mail to the following address: AARP ************* Ombudsman Team, **************************************
Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
***** Castro ************* Ombudsman ***************************************
Initial Complaint
Date:11/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was with AARP Medicare RX and paying a premium of $22.70 a month. I had these premium payments automatically deducted from my disability check. In April of ******************************************************************************************* April but the ************************************ is still deducting these payments. The *** said they show I'm still with AARP and will continue to deduct the premiums until AARP tells them to stop the payments. I called AARP months ago and spoke to a supervisor named, ****. I explained to her what was going on and she said she shows the plan was canceled and they haven't received a payment since April of 2024. I literally begged her to contact the *** and tell them it is canceled and to stop the deductions. She didn't do that. The *** says AARP must be receiving the payments because the payments are not being sent back. AARP says they aren't getting the payments. So, where are the payments going? Who's getting them? The *** will continue to deduct these payments until someone from AARP contacts them. In December the total amount *** will have deducted will be $181.60. I am helpless to do anything.
Business Response
Date: 12/03/2024
December 3, 2024

BBB of ******************* &
Eastern Pennsylvania (**************)
******************************************;
**************************************************;

Attn: BBB Representative

Re: **** Massey
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau, filed by **** ******. The issue is regarding a premium payment for an AARP Medicare Rx plan that has been canceled. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to
AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a
complaint such as the one that you forwarded, AARP will forward the complaint to the
appropriate provider for feedback, research, and/or response. Since AARP is not the service provider, we unfortunately cannot access Ms. ******** records with UnitedHealthcare to address her concerns. To assist, we forwarded the complaint on behalf of Ms. ****** to UnitedHealthcares Escalations Team to have a thorough review and investigation completed.

UnitedHealthcare has advised that the member's AARP Medicare Rx Basic from *** (PDP) was termed as of 4/30/24. The last monthly premium payment of $22.70 was received on 4/1/24 via ****************************** deduction. Ms. ****** spoke with UnitedHealthcare and advised that the ****************************** told her that they still have Ms. ****** enrolled in the AARP Medicare Rx Basic from the *** (PDP) plan. A UnitedHealthcare representative checked their system and confirmed the plan ended as of 4/30/24. The system shows Ms. ****** is currently enrolled in the *** Dual Complete IN-S002 (PPO D-SNP) effective 5/1/24.

We apologize for the inconvenience Ms. ****** has experienced. Should you have any
additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
****** Green
Member Relations
AARP Services, Inc.
*************
*************************;
AARP Case ID: ********

Customer Answer
Date: 12/04/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22533890

I am rejecting this response because: I spoke to *******, an escalation supervisor with United Health Care. She said her system shows the plan termed in April of 2024 and that they have not received a payment from ****************************** since April. I told her the *** system still shows me with that plan and in January the deduction will go up. I asked ******* if she would call the *** and she said, "No". I asked, "Why not"? She said it's not their policy to call Medicare or the ***. So, I asked, "You won't call them even as a courtesy for a client in need?" She said, "No".... I am completely helpless and hopeless. I'm stuck paying for a plan I'm no longer with. The dollars just keep adding up. AND, it's going up in January from $22.70 to $25.something....

Regards,

**** ******
Initial Complaint
Date:11/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For almost two years I have called, emailed AARP requesting that they stop sending me emails, phone calls and postal mail and I they are still contacting me. At this point, they are harassing me and I WANT THIS TO STOP, PLEASE L
Business Response
Date: 12/05/2024
December 5,2024

BBB of ****************, ** and Eastern PA
*******************************************************;
************** 20005

            Re:      Complaint #********
                        ***** *****
                        **************
                        ***********, ** 19026

To the Dispute Resolution Team:

We are in receipt of your letter regarding ***** ***** claim that she received an email from AARP despite her previous request for communications from AARP to stop. We have investigated her concern and welcome the opportunity to respond.

Ms. ***** had been a valued AARP member from *********. Her membership expired in 2022.

As mentioned in her complaint, she previously contacted AARP and asked to be suppressed from further communications. This request was processed in February 2023.

However, ******** was also enrolled in the AARP Rewards program. Her request did not remove her enrollment in this program and that was the source of the lone email she included in her complaint. As her AARP Rewards account has been dormant for three years, we have proactively cancelled her enrollment in the AARP Rewards program --- and she should no longer receive these emails.

We apologize for any frustration the communication may have caused her.

If Ms. ***** has any other questions or concerns, she may call me directly at *************. If more convenient, he may send an email to **************************************** or mail to the following address:
AARP,Consumer Care Ombudsman Team, *********************************;20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** *******, *********************************** Ombudsman Team
*****************************************************************
Initial Complaint
Date:10/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in **. I am in hiding from my biological family as they are violent and have tried to hurt me. They live in another state and dont know my address or location. Yesterday I received a membership sale letter from AARP to my address but ADDRESSED TO MY MOTHERS NAME AT MY ADDRESS. I have not seen or spoken to my mother in 15 years and she has a completely different name than me. I have also legally changed my first name to be less easy to find. This was EXTREMELY anxiety producing and I almost went to file a police ***ort out of concern that my safety was at risk. Confused and scared as to why I would get a letter addressed to my mother at an address she doesnt know of - I called AARP. The *** I spoke to was perplexed and advised me to call the ********** I called the ********** I spoke to a woman named ***** who barely spoke English and could not understand THE LEAST BIT of what I was asking which was - who is the marketing company and how does this happen?And after trying to calmly explain and try to hold my anxiety together, *****, instead of trying to help - take me off the list or give me a contact to call for answers so it doesnt happen again, hung up on me - I assume because SHE didnt understand. So, AARP - youve violated my safety for the sake of marketing, made it extremely difficult to get help to get off the list and after recounting the story and asking for help had your *** hang up on me. Explain this. How does my mother in another state with a different last name who is 98 years old, GET MAIL AT MY ADDRESS WHEN SHES NEVER BEEN TO THIS STATE?!Explain how your *** decides to hang up on someone calm but anxious asking for a phone number? Explain this to me. Please.
Customer Answer
Date: 11/01/2024
My name is NOT listed on the letter!!!! In addition THEY HAVE NO RECORD OF ME! My mothers name is listed on the letter. My name will not help you.
my name is *** Block. And now they will say we have no one with that name
Business Response
Date: 11/08/2024
November 8,2024

BBB of ****************, ** and Eastern PA
*******************************************************;
************** 20005

            Re:      Complaint #********
                        *** *****
                        ********** 07860

To the Dispute Resolution Team:

We are in receipt of your letter regarding *** *****s claim that he has received a membership solicitation from AARP addressed to his mother and would like them to stop. We appreciate the opportunity to respond.

Unfortunately,since there was no name and full address provided from the mailing he received,our investigation is hampered regarding this claim.

Mr. ***** should feel free to contact me through any of the channels listed below. If he can provide screenshots of the mailings in an email, it would be helpful to include the address labels, as they contain identification code information.With name/address and these codes, we can research and provide Mr. ***** the information he is requesting. Additionally, if he can provide the date he called our contact center, as well as the phone number from which he called, we can listen to the call and provide appropriate feedback to our colleagues who manage our contact centers.

If Mr. ***** has any other questions or concerns, he may call me directly at **************.If more convenient, he may send an email to *****************************************************************,or mail to the following address:
AARP,Consumer Care Ombudsman Team, *********************************;20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** *******, *********************************** Ombudsman Team
*****************************************************************
Customer Answer
Date: 11/13/2024
I asked VEHEMENTLY to be removed from the list and today I received another letter, addressed to me with my old name at my current address.
AARP STOP!! You are jeopardizing my safety to fulfill your marketing needs!!! Stop!!!
Customer Answer
Date: 11/15/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22467985

I am rejecting this response because: I am not a he I am a she
As this has been going on for weeks I cannot possibly say what day and time I called I can however forward the latest round of letters I have received.
I called the customer ********************** center again the other day and perhaps I didnt mention this before (I hope I didnt and it wasnt just ignored -) THERE IS NO RECORD OF ME IN YOUR SYSTEM!!!!! Your marketing company is in possession of my info - again - neither mine NOR my mothers info IS IN YOUR SYSTEM! What did you think - that no one tried to unsubscribe me from the call center ?? Were you going to fly on it and press a few buttons that no one else tried?
Ill call the number but honestly lets try to think out of the box

Regards,

*** Block

Customer Answer
Date: 11/15/2024
Ive called the number they left to no avail. Ive emailed and no response
Business Response
Date: 11/21/2024
To the Dispute Resolution Team:
We spoke to Ms. ***** on the morning of Monday, November 18.
She was satisfied with our return call and response.
Sincerely,
***** *******, ****************************************************** Ombudsman Team
*****************************************************************
**************

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