Business Profile

Associations

AARP

Headquarters

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

279 total complaints in the last 3 years.
109 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/28/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested three times to be removed from their mailing list as well I as the mailing list for ************ insurance group. Yet they continue to harass me with maillings every month. Then they tell me my name and address are not in their files. I want this illegal harassment to stop.
Business Response
Date: 11/08/2022
November 8, 2022

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:      Complaint # ********
                        *********************************
                        ********************
Stockton, MO *****

To The Dispute Resolution Team:

We are in receipt of your letter regarding ********************’s claim that she continues to receive numerous unwanted mailings from AARP and our affiliated service providers after requesting that they cease. We have investigated her concern and welcome the opportunity to resolve this matter.

Our records indicate that ********************** called the AARP contact center on October 12, 2022, and at that time, the agent suppressed all mailings to the following address:

**** ********
STOCKTON, Missouri *****

During the call, the agent communicated to ********************** that she would no longer receive these mailings after 4-6 weeks. However, the agent failed to mention that it may take up to 12 weeks for service provider mailings to cease, as these are usually prepared ahead of their distribution date. We apologize for this oversight and we have provided the appropriate feedback to the contact center management.

If ********************** continues to receive additional mailings after January 4, 2023, she may call me directly at **************, and it would be my pleasure to assist her further. We ask that she please have the specific mailing available, as each notice has specific codes that will aid in their identification. If more convenient, she may send an email to my attention through the following email address, [email protected], or mail it to the following address: AARP, Consumer Care Ombudsman, 601 E Street, Washington, DC 20049.
In addition to targeted mailings, AARP also distributes generic promotional pieces as part of AARPs overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular USPS mail, or inserted inside a subscription newspaper or catalog. Since these are mass generic inserts, we cannot control who receives them or whether the recipient lives in a 50+ household.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Lauren A******
Consumer Care Ombudsman
Initial Complaint
Date:10/19/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a $10 **** ****'s e-gift card from AARP rewards (Order # **************, AARP Member # **********) on Oct 18, 2022. The gift card turned out to be invalid/empty. I contacted AARP Customer Service by phone and spent 40 minute with different Customer Service Agents. Eventually they told me to wait and someone will contact me about my gift card. It has been over 24 hours, and I still have not heard from anyone at AARP. It is shameful how AARP is trying to defraud seniors. I'd like to get my $10 gift card as soon as possible.
Business Response
Date: 11/07/2022
November 7,2022

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: Complaint #*********
***** *********
*** ***** ******** **
Rockville, MD *****

To The Dispute Resolution Team:

We are in receipt of your letter regarding Vahan Grigoryan’s claim that he purchased a $10 **** ****’s gift card through AARP Rewards and has yet to receive the link to the gift card. We have investigated his concern and welcome the opportunity to respond.

*** ********* has been a valued AARP member for 2 years. Our records show that he purchased a $10 **** ****’s gift card through our AARP Rewards program at the discounted price of $8 on October 18, 2022.

According to our vendor, the gift card was fully loaded with $10 when the link was provided and the gift card was redeemed at the **** ****’s location in Rockville, MD on October 21, 2022, at 3:37PM.

If *** ********* has any further questions or concerns, he may call me directly at ###-###-####, and it would be my pleasure to assist him further. If more convenient, he may send an email to [email protected] or mail to the following address: AARP, Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Bruce B******
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:10/19/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP ******** Advantage will not cover a prescription ordered by two different specialists specifically for my condition. They have also failed to provide me with a written explanation for the denial despite repeated requests. None of my calls are returned. Since AARP's name appears on my membership card and the plan is called" AARP Advantage" I consider them the responsible party. Their customer service is horrible and it is very hard to understand the overseas representative whose first language is not English. They also lie. I was repeatedly told that the Doctors did not submit the proper paperwork... not true. Both Doctors provided evidence that they did submit the paperwork. When confronted they changed the story to a non-medical person deciding that my condition did not warrant this drug. Also a lie as it was prescribed by two different specialists. I was contacted by someone at AARP via email but there was no followup and still no written explanation (weeks into this matter) which I need to present to ******** in my complaint. They are wrong and they know it. I believe that money that could be spent for medical care is being paid to AARP so they will market this horrible plan as being good for seniors when the reality is just the opposite. The AARP Advantage plans are poorly rated by such organizations as ** ****** and ******** *******. I plan to file a complaint with ******** since I don't believe AARP Advantage plans adhere to ******** guidelines. These plans are NOT a good substitute for ******** as AARP would have you believe.
Business Response
Date: 11/04/2022
November 4, 2022

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Attn: BBB Representative

Re: ***************************
ID: ********

Dear BBB Representative: This letter is in response to a recent complaint to the Better Business Bureau, filed by ***************************. The issue is regarding a denied claim through ****************. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access Mr. ********* records with **************** to address his concerns. To assist, we forwarded the complaint on behalf of ******************* to ***************** Escalations Team to have a thorough review and investigation completed.

******************** claims that AARP Medicare Advantage will not cover a prescription ordered by two different specialists specifically for my condition. They have also failed to provide me with a written explanation for the denial despite repeated requests. No written explanation (weeks into this matter) which I need to present to Medicare in my complaint." According to ****************, an email was sent to the member on 10/03/2022. The email contained the denial letter for prior authorization ********. ***************** representative made the member aware that it would be sent through secure delivery.

******************** claims that "None of my calls are returned." According to ****************, the member was contacted on 10/03/2022 and a discussion of the denial was performed. Another attempt was made on 11/3/2022, however, a message was left for the member.

******************** claims that "I was repeatedly told that the Doctors did not submit the proper paperwork... not true. Both Doctors provided evidence that they did submit the paperwork."
According to ****************, the provider submitted the paperwork for the ** request. **************** advised the member that due to the denial, the provider ***************************** can submit an appeal to provide any medical documentation that can possibly help in getting this decision overturned. The member declined.
We apologize for the inconvenience ******************* has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling **************.

Sincerely,

Thelma G*******
Member Relations
AARP Services, Inc.
601 E St. NW
Washington, DC 20004
AARP Case ID: ********
Initial Complaint
Date:10/18/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I'VE CONSTANTLY CALLED AND ASKED TO BE REMOVED FROM ALL MAILINGS: MAGAZINES, OFFERS, BROCHURES BUT THEY KEEP SENDING ME HOARDS OF MATERIALS THAT I TOSS IN THE TRASH OUTSIDE THE POST OFFICE. PLEASE STOP SENDING ME ANY MAIL, I WILL NEVER, NEVER USE ANY OF YOUR SERVICES. IT'S TOO MUCH...TOO MUCH!!DO NOT SEND OR EMAIL ME ANY MORE PROMOTIONAL MATERIALS, BOOKS...STOP, STOP.IT'S MY LEGAL RIGHT NOT TO ACCEPT ANY OF YOUR MARKETING MATERIALS, MAGAZINES.NOW...STOP,STOP,STOP FOR THE 5TH TIME!!!!????????
Business Response
Date: 11/14/2022
November 14,2022

BBB of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC; 20005-3404

Re: Complaint ********
*************************
************************
San Lorenzo, CA *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding *******************’s complaint that she is receiving unwanted mailings from AARP and our affiliated service providers. We have investigated this matter and welcome the opportunity to respond.

**************** joined AARP on May 19, 2022 with a 1-Year membership. Her account is active through May 31, 2023. In her complaint, **************** referenced having called multiple times to address this issue. Upon researching her account, I found one inbound call from her, which was placed on September 10, 2022.

I listened to that call in its entirety and can confirm that **************** requested to have all mailings from AARP stopped. Additionally, I can confirm that the agent who handled the call did indeed block all mailings from AARP and our affiliates to **************** on September 10, 2022.
Unfortunately, the agent did not provide a timeframe for ******************** mailings to cease. As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our affiliated service providers. Should **************** receive any mailings after December 3, 2022, she may contact me directly and I will be happy to investigate further. We request that she have the specific mailing handy, so we may reference identification codes on the mailer.

In addition to targeted mailings, AARP also distributes generic promotional pieces as part of AARPs overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular USPS mail, or inserted inside a subscription newspaper or catalog. Since these are mass generic inserts, we cannot control who receives them or whether the recipient lives in a 50+household.

If she has any further questions or concerns, **************** can email any correspondence to my attention at [email protected], or mail to: Consumer Care Ombudsman, AARP, 601 E Street, NW, Washington, DC 20049. Additionally, he can call me at (562) 496-5216.

We apologize for any frustration this matter has caused her.

Thank you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Justin A********************
Consumer **************
[email protected]
Customer Answer
Date: 11/16/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:PLEASE TELL AARP TO REMOVE MY ADDRESS FROM ALL OF THEIR MAILINGS. YOU'RE VIOLATING MY PRIVACY AND I DO NOT WANT YOUR MATERIALS. LEAVE ME ALONE!!!

Regards,

*************************
Initial Complaint
Date:10/13/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I keep getting robocalls from AARP. I have called their national customer service line numerous times and asked them to stop calling, but they keep calling anyway. I just got another robocall from them today, and when I called their customer service number again and politely asked them to stop calling, the representative who took my call hung up on me, and when I called them back several times, they failed to pick up, apparently recognizing my number as of a complaint caller. I am absolutely sick to death of AARP harassing me with their illegal calls. I have filed numerous complaints with the Federal government about their robocalls, but no action has been taken. What can I do to get them to stop robocalling me?
Business Response
Date: 10/19/2022
October 18, 2022

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
Re: Complaint # ********
E Case
PO BOX (full address not supplied in complaint)
Portland, OR *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding E Cases claim that they continue to receive robo-calls from AARP despite their requests to have these calls stopped. We have investigated their concern and welcome the opportunity to resolve this matter.

We attempted to search for the previous calls cited in the complaint, but were not able to find these requests using the number/information provided. As of October 18, 2022, we have added the telephone number listed in the complaint, ************,to all of AARPs telephone suppression files including all of our affiliated service providers. We also have added the telephone number to our Do Not Call list and ask they please allow 10 days for the telephone suppression to take full effect.

If they should receive telephone calls after October 28, 2022, they may call me directly at **************, and it would be my pleasure to assist them further. If more convenient, they may also send an email to [email protected] or mail it to the following address: AARP Consumer Care Ombudsman Team, 601 E Street, NW, Washington, DC 20049.
Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Lauren A******
Consumer Care Ombudsman
[email protected]
Customer Answer
Date: 10/23/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I appreciate that AARP has finally promised to stop robocalling this telephone number of mine, but I cannot accept this promise as a resolution to the issue of AARP's ongoing engagement in illegal robocalling.
On its website, the Federal Trade Commission says this:
"A robocall trying to sell you something is illegal unless the company trying to sell you something got written permission, directly from you, to call you that way. To get your permission, the company has to be clear its asking to call you with robocalls, and it cant make you agree to the calls to get a product or service. If you give permission, you have the right to change your mind later.
A few types of robocalls are allowed under FTC rules without your permission, like political calls about candidates running for office or charities asking for donations."
(*******************************************************************)
While AARP has been randomly calling more than one of my telephone numbers throughout the past years, as well as millions of others', often under the guise of providing information of public interest, this supposed purpose does not qualify as an exception to the law, and its real goal has been clearly to gain more paid subscribers and thus increase its revenue.
In the future I could get another telephone number for either business or personal use via which I could once again become a victim of AARP, or AARP could, due to a technical glitch, resume calling one of my telephone numbers it has put on its repressed call list. Therefore, I cannot safely accept this issue resolved either the FTC has shut down AARP's illegal robocalling or it has publicly and truthfully announced that it has completely stopped all of its robocalling activities.
AARP should not be allowed to continue its illegal robocalling with impunity.

Thank you very much,

* ****
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i sent a money order to aarp to renew my membership on october 4th 2022 i called them october 10th to get the status of my membership .they told me they could not tell if they got it ,it would take a month to check their mail box to see if they got the money order. i called customer service at aarp they told me to go to where i got the money order ,they could track it.I got the money order at ****** supermarket , they issed me a $30.00 money order, i filled out who it was for aarp . how could the track it ,they gave me a blank $30.00 money order, i filled out who the payee was ,how could they possibly track. aarp is giving me a run around .
Business Response
Date: 10/17/2022
October 17,2022

BBB of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC; 20005-3404

Re: Complaint ********
*******************************
********************
Quakertown, PA *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding *********************** claim that the money order he sent to AARP on October 4, 2022 has not been applied to his membership with AARP. We have investigated this matter and welcome the opportunity to respond.

********************* has been a member with AARP for 10 years. In his complaint, he said he mailed the $30.00 money order to AARP on October 4, 2022. I can confirm that the payment was applied to his membership on October 13, 2022, and his account is now active through October 31, 2025. Apparently, the payment was mailed from Pennsylvania and we received it, processed it and applied it to his account within 9 days, a reasonable amount of time.

If he has any further questions or concerns, he can email any correspondence to my attention at [email protected], or mail to: Consumer Care Ombudsman, AARP, 601 E Street, NW, Washington, DC 20049. Additionally, he can call me at ###-###-####.

We apologize for any frustration this matter has caused ***********************

Thank you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Justin A****************
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:10/06/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 12,2022 AARP had issues with their web site. I tried to purchase gift card for 90.00. The site malfunctioned and I was charged 2 times for no cards. One charge has been refunded, my bank informed me that the one was a charge back, from a dispute, the other charge has not been refunded. AARP states everything has been credited and if anything is out their it will fall off. I have informed them that all charges have posted, nothing is pending and will not fall off. This has been going on for a month and they refuse to credit my account. I have spoken with several people and emailed people, and they agree they are at fault, but I send proof, and they say they do not see the charge, All I want is my money back since I did not get anything in return due to their error, As you see on the document I attached, I have 2 debits and one credit from AARP. I want credit for the debit that has posted, I did NOT receive anything for that debit
Business Response
Date: 10/21/2022
October 20,2022

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: Complaint #********
*************************
*** ************ **
Edgewood, KY *****

To The Dispute Resolution Team:

We are in receipt of your letter regarding *****************'s claim that he attempted to purchase a ******** ****** gift card totaling $100 through AARP Rewards and, though charged, never received the gift card links. We have investigated his concern and welcome the opportunity to respond.

************* enrolled in AARP on April 4, 2022, at a discounted rate of $12/year. He enrolled in the AARP Rewards program on September 10, 2022. Additionally, on that same date, ************** attempted to purchase a $100 ******** ****** gift card at the discounted price of $90 through the AARP Rewards program. Unfortunately, at checkout, due to a now known technical issue, **. ****** purchase did not complete, but his credit card was charged.

On September 12, ************** contacted AARP through our online chat and by telephone to report the issue. This technical issue was not yet known to AARP at this time.

On September 20, the technical error had been detected and was in the process of being resolved. AARP directed a credit card refund in the amount of $90 on September 20th, which would have posted to his account on or about September 21st. Unfortunately, on September 20th ************** also disputed the charge directly with his credit card provider, and a chargeback request was presented to AARP. AARP then reversed the refund that it had previously issued and accepted his chargeback claim via his credit card provider. Having accepted his chargeback claim, the $90 charge that was made to his credit card account on September 10 was reversed and the temporary credit that was issued to his account by the card provider was made permanent. ************** was made whole.
We apologize for the technical issue and for any frustration ************** experienced. The billing adjustment he requested in his complaint has been processed.

If ************** should have any further questions, he may call me directly at (**** ********, and it would be my pleasure to assist him further. If more convenient, he may send an email to [email protected] or mail to the following address: AARP, Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Bruce B******
Consumer Care Ombudsman
[email protected]

Tell us why here...
Customer Answer
Date: 10/23/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
as you see with the documents originally sent, there was 2 vharges with a charge back. I still have a charge outstanding for something i did not receive. I want this taken care of. I have sent you proof you still have 90.00 of my money. This needs to be taken care of. As for emailing you that does not work as no one returns my emails.
What else do I need to do ? Get a lawyer? I know 100% I am in the right, I have sent you my checking account stay. As you know as a consumer, a charge back woukd show as a credit on your checking account. I have only ONE yet I have TWO debits.
Regards,

*************************
Business Response
Date: 11/04/2022
November 4,2022

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: Complaint #18178578
******* *****
*** ************ **
Edgewood, KY *****

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* *****’s dispute of our response dated October 30, 2022. We have investigated his concern and welcome the opportunity to respond.

The records provided by *** ***** and those of our credit card processing company were at odds. It appears that one of the refunds we provided may have been inadvertently negated by the credit card chargeback process. We continue to investigate this issue.

Today, we have processed a refund to *** *****’s credit card in the amount of $90. It should show as credited to his account within the next three business days, subject to his bank’s procedures.

Additionally, as a token of our appreciation for his patience through this process, I have ordered a $50 Make It Right gift **********, which he will receive, via USPS, within two weeks.

We apologize again for this technical issue and for any frustration *** ***** experienced. We do appreciate his continued support.

If *** ***** should have any further questions, he may call me directly at (**** ********, and it would be my pleasure to assist him further. If more convenient, he may send an email to [email protected] or mail to the following address: AARP, Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Bruce B******
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:10/03/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been harassed by this business without ever contacting them or providing any or my information. I receive contact mail communication with offers and it has my name and address. I want them ti remove ALL my contact details from their system and never contact me again.
Business Response
Date: 10/07/2022
October 7,2022

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005
            Re:      Complaint #********
                        *****************************
                        ***** **** ***** **
Austin, TX *****

To The Dispute Resolution Team:

We are in receipt of your letter regarding ********************'s request that she stop receiving membership and other solicitations from AARP and our affiliated service providers.
We have investigated her concern and welcome the opportunity to respond.

We have processed a request to suppress mailings sent to the name and address provided in the complaint (and above).

As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to process through our database and those of our affiliated service providers

AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog.

If **************** should receive any mailings after December 30, 2022, she may call me directly at **************, and it would be my pleasure to assist her further. We ask that she have the mailing available, as each notice has specific codes that will help us research the issue.

If more convenient, she may send an email to [email protected]
or mail to the following address: AARP, Ombudsman Team, 601 E Street, Washington, DC 20049.

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

Bruce B***********
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:09/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not received my supplemental benefits from being in the hospital. I have been told that I have two accounts and I should only have one account. I calling four times and spoke with several people who were unable to assist me.
Business Response
Date: 10/12/2022
October 12, 2022

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Attn: BBB Representative

Re: ***************************
ID: ********

Dear BBB Representative: This letter is in response to a recent complaint to the Better Business Bureau, filed by ***************************. The issue is regarding supplemental benefits that **************** hasn't received. This complaint has been referred to me for investigation and response.

AARP has reached out to the *************** to gather additional information about her concern but was only able to leave a voice message. As of 10/12/2022, we have yet to receive a call back from ****************. I will be happy to investigate this matter further but in order to better understand the issue, we will need to speak with *****************

We apologize for the inconvenience **************** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling *****************.

Sincerely,

Thelma G*******
Member Relations
AARP Services, Inc.
601 E St NW
Washington, DC 20004
AARP Case ID: ********

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