Business Profile

Associations

AARP

Headquarters

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

281 total complaints in the last 3 years.
110 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This involved ************************** rewards program. I have contacted aarp many times because I cant use my points to purchase rewards. It stated unable to process your request at this time. Everytime I contact them they tell me it will be fixed in 10 days. It is now 3 months. I have over ******* points Ive earned. I also received an email with a phone number to contact to help me. I have called several times, left message and no one gets back me.
Business Response
Date: 05/06/2025
May 6th, 2025

The Better Business Bureau of **********************************
*****************************
**********, *******; 20005

Re: ************************* # ********

We are in receipt of your letter dated April 25, 2025, regarding the complaint of ******** ******* claiming that he was unable to redeem Rewards points for purchases at our website. We have investigated Mr.******* ******* and welcome the opportunity to respond.

Our records show that Mr. ******* contacted AARP on January 27th, 2025, via chat, to report difficulties redeeming points on the AARP Rewards website. The agent on the chat advised the member there was an issue with our website and we would escalate the matter to our technical support department for resolution. After reviewing the history of the membership, Mr. *********** was not escalated correctly on February 4th in our system and caused a delay in the case being escalated for resolution. We apologize to Mr. ******* for this occurring on the membership.

Mr. ******* was contacted via email on April 2, 2025, by a member of our ************* Ombudsman Team regarding the points redemption issues. Mr. ******* was advised that our technical support team was reviewing the issue with his Rewards account and to respond if he had any questions. The member sent an email to get an update on April 13th. On April 28th, our Ombudsman Team member emailed Mr. ******* to advise the redemption issue was resolved and to re-attempt the point redemptions.

The representative apologized for the inconvenience the matter had caused and provided him with her direct phone number if any additional follow-up was needed. The member did not respond to the last correspondence from our representative. As of today, our system shows the member has successfully redeemed points on our website.

If Mr. ******* has any questions or additional concerns, he may contact me directly at **************, and I will be glad to assist him further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, *******************************************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible effective consumer advocate. We appreciate and value Mr. ******* 14 years of membership with AARP and apologize for the inconvenience.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Customer Answer
Date: 05/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I participate in AARP rewards where you can complete quizzes and other activities on their website to earn rewards points. Those points are then redeemable for things like gift cards. I have recently redeemed points for two gift cards that have not worked. AARP has given me the runaround on both.Most recently, I purchased a ************** gift card. They sent the email with the link to the gift card. However, the link does not work. When I click on it, the page it opens says bad request 404.Prior to that, I had purchased a ********* gift card. I received the email and click the link to open the card. It opened the card, however, when I tried to use it, it said the gift card number was not valid. I have called AARP twice, and spoken to four different people at Walgreens Customer **********************. ********************** says I have to get ********* to re-issue a new card. ********* insist I have to get AARP to issue a new ******* both cases, I purchased the card from AARP, so they are the ones that bear responsibility for delivering a working gift card like I purchased.
Business Response
Date: 04/25/2025
April 25, 2025

The Better Business Bureau of **********************************
*****************************
**********, *******; 20005

Re:Ms. ***** ******, Case # ********

We are in receipt of your letter dated April 23, 2025 regarding ***** ****** claim that she did not receive her ************** gift card and was unable to use her ********* gift card, both acquired through AARP Rewards.We have investigated Ms. *************** and welcome the opportunity to respond.

Our records show that Ms. ****** contacted AARP on April 23rd via phone, regarding the gift card concerns. The representative that assisted ********* advised we were processing her ************** gift card, and it would be delivered to her within 24 to 48 hours, which is withing the stated delivery timeframes.

Regarding the ********* gift card, the representative advised the member she needed to contact ********* directly and they would be provided with a new gift card, as this specific issue was at the merchants end. Instructions for contacting ********* was also provided. The representative provided the member with ********* phone number. As of today, our records indicate the BloominBrands gift card was delivered successfully to Ms. ******* The member must contact ********* directly at ************** to get a resolution about that specific gift card.

If Ms. ****** should have any questions or additional concerns, she may contact me
directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP Consumer Care Ombudsman Team, **************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciate and value Ms. ****** 35 years of membership with AARP.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************

Customer Answer
Date: 04/25/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23240388

I am rejecting this response because: that is the same run around I have been getting all along.
Bloomin' Brands did NOT issue a new card, and it has been more than ***** hours.
I called that ********* number and there is no way to speak to a human. When I enter my gift card number, it says the number is invalid and disconnects me from the call... NOT HELPFUL!

Regards,

***** ******

Business Response
Date: 05/09/2025
May 9, 2025

The Better Business Bureau of **********************************
*****************************
**********, *******; 20005

Re:Ms. ***** ******, Case # ********

We are in receipt of your letter regarding ***** ****** rejection of our response dated April 25, 2025. We have reviewed Ms. ****** rejection and welcome the opportunity to respond.

After consulting with our Rewards team regarding the ************** gift card, it has been confirmed the gift card was successfully sent to the member.However, the member may click on the original gift card link below that was sent on 4/22/2025 if the member has not received and used the gift card. If ********* has used the link for the gift card already, she may disregard.

********************************************************************************************************************************************************************************************************************

Regarding the ********* gift card, AARP **************** with various companies to provide gift cards for our program. Although these gift cards are sourced through our program, they are issued and owned by the respective brands, not by AARP Rewards. ********* provides the contact information for their customer ********************** center on the gift card, which is operated by *********,not AARP. As a courtesy, we reached out to ********* on her behalf and were informed that the gift card had been used on 4/28/25.

If Ms. ****** should have any questions or additional concerns, she may contact me
directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP Consumer Care Ombudsman Team, **************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciate and value Ms. ****** 35 years of membership with AARP.
Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:04/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is ****** close. My brother ****** had a account with delta dental through aarp. My brother had me to email aarp on October 17th to cancel that account on November ****** still have that email if you want it). My brother ****** died on 1-1-25. I try to contact them last January 2025 telling them about my brother passing yet they never stopped deducting $40 a month. I want 6 months of money refunded to me or added back to his account. They are stealing money from my brother. Please forward this complaint to correct city and state and email me whatever forms I need to fill out. Thanks p.s they owe my brother at least $240 for 6 months illegally stealing
Business Response
Date: 05/01/2025
May 1,2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************

Re: ****** *****
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by ****** *****. The issue is in regards to ************. This complaint has been referred to me for investigation and response.

We are sorry to learn that ***************** brother, ****** ****** has had premium payments deducted by ************ after the passing of ***************** Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded,AARP will forward the complaint to the appropriate provider for feedback,research, and response.

I attempted to contact **************** to gather additional information, but could not leave a voice message. I did send an email to Mr. ****** but have not received a response.

We truly apologize for any frustration Mr. ***** has experienced and look forward to hearing from him soon. He can respond by calling me at *************. Should you have any additional questions, please do not hesitate to contact me.

Sincerely,

****** *****
Member Relations
AARP Services******
****************************************************************
ASI Case ID: ********
Customer Answer
Date: 05/08/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23239322

I am rejecting this response because:

Hi this is ******, ****** close twin brother who died on New year morning 2025. I am trying to take care of his affairs. I contact you all in hopes you can get aarp and delta dental insurance to refund money owed him. I had email them in 2022 for him I think be wanted to cancel then BUT I Am Sure That october 17th he told me to email them to cancel on November 30th 2024. Ive noticed in his bank statements that no change they were still taking $40 a month out of his account as of March 1st to 30 statement. I should get his april statement soon. I HAVE SENT THEN EITHER BY EMAIL OR LETTER AROUND JANUARY 15TH A NOTICE OF HIS DEATH YET STILL TAKING MONEY. I WANT REFUND EACH MONTH FROM OCTOBER 17TH TO THIS MONTH OF MAY ASSUMING THEY WILL DEDUCT $40.
I AM HAVING TROUBLE WITH YOUR EMAILS YOU'VE HAVE SENT ME INCLUDING THIS ONE NOTHING HAPPENS WHEN I TRY TO CLINK LINK YOU PROVIDED ME. I HAVE TOOK ALL INFORMATION AND CODE ACCOUNT STUFF AND TYPE THE LINK IN ADRESS BAR BUT JUST GET TOUR HOME PAGE. ************ SENT EMAIL SAYING SINCE THEY HAVE STORES IN MANY STATES I WOULD I THINK THEY SAID TO CONTACT IN MY STATE WHICH I HAVENT YET FOR I THINK AARP WAS TO CONTACT THEM FIRST DELTA DENTAL HE GOT WAS THROUGH PAYING HIS AARP ACCOUNT. PLEASE JUST MAIL ME ALL YOUR REPLYS AT **********************************. TELL BOTH AARP AND ************ JUST WRITE ME SO I DONT HAVE TO DEAL WITH CELL PHONE CONTACT. FINALLY PLEASE LET ME KNOW YOU GOT THIS AND AM I IN CORRECT AREA OF HEADQUARTERS OF AARP THANKS ****** CLOSE

Regards,

****** Close
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for a five year membership with AARP in 2023. However, because I was NOT happy or satisfied with the membership I cancelled it January 07, 2025. Since I did not use the membership for the full 5 year period I am due a refund of $38.65. I have been waiting for my refund since January, so I called to inquire about it. When I spoke to a supervisor & was told that a refund had been issued to the account that the funds were withdrawn from. I told her that I have never been refunded & I talked to my *********** have confirmed that they have not received any payments to my account from **********************. The supervisor sent my request to a tier 3 representative who was supposed to verify that a refund I was sent to my account.The tier 3 agent called me on March 17, 2025 & informed that a echeck was sent to my account for the refund. I told her that I verified myself by going through my ************ bank also verified myself account with me and NO REFUND has ever been issued to my account. I also asked the representative to provide me with the tracer number for the echeck so I could give it to my *********** can go through their records to verify the information that way. The representative continued to maintain that the refund was sent to my bank account on file. I have NOT RECEIVED my refund as of todays date and I want my money back.
Business Response
Date: 04/25/2025
April 23, 2025

The Better Business Bureau of **********************************
*****************************
**********, *******; 20005

Re:Ms. ****** *********, Case # ********

We are in receipt of your letter dated April 18, 2025 regarding ****** *********s claim that she did not receive a refund of $38.65 after canceling her AARP membership. We have investigated Ms. ********** complaint and welcome the opportunity to respond.

Our records show that Ms. ********* contacted AARP on January 7, 2025, via phone, to cancel her account and receive a refund for the remaining duration of the membership. The representative processed the cancellation of the membership and issued a refund of $38.65 on the same day. After escalating the complaint to our accounting department, we have discovered there was an error in the processing of the initial refund and the amount was not refunded to the members bank account.

We apologize to the member for this incident and a new refund was issued on April 18, 2025. The check will be mailed via **** and should arrive at Ms.*********s mailing address within the next four weeks. I have sent Ms. ********* a separate email with information on our resolution.

If Ms. ********* should have any questions or additional concerns, she may contact me
directly at **************, and I will be glad to assist her further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP Consumer Care Ombudsman Team, **************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciated and valued Ms.*********s 2 years of membership with AARP and wish her the best.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Customer Answer
Date: 05/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** P ******-***
Initial Complaint
Date:04/03/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP, one year ago, advertised on broadcast TV, of a $12 annual fee and 2nd membership was free.Six months later, their advertising stated that the annual fee was now $15, claiming that this was a special rate, but no longer offered an additional membership for free.Six months later, now current advertising states that their new rate is $15, because their 'regular rate of $20, was being discounted by 20% for this TV special' !!It's classic bate and switch coming from a once very trusted entity...THEIR RATE WAS NEVER $20!!
Business Response
Date: 04/16/2025
April 15,2025

BBB of ***************** ** and Eastern PA
***************** 10th Floor
************** 20005

Re: Complaint # ********
****** *******
********************************************
**********************

To the Dispute Resolution Team:

We are in receipt of your letter regarding ****** Ignarros claim that he has seen a variety of AARP membership rates publicized. We have investigated his concern and welcome the opportunity to respond.

Mr. ******* has been a valued AARP member for 17 years. His AARP membership has been on auto-renewsince November 19, 2017.

AARP does advertise special rates (for example, a discounted incentive on the annual rate of 20% in exchange for adding the auto-renew feature on ones membership).

On November 17, 2024, we sent an email to the primary member on his account, ******* Anthony ******* notifying the members of a raise in our annual membership rate from $16/year to $20/year.

AARP is committed to continuing to provide members and people 50-plus with valuable benefits and services at an affordable price. This is our first membership price increase in more than 15 years, and it allows us to continue expanding our offerings to all, enhancing member services and advocating for important issues that matter to people 50-plus. The new price helps ensure that we can maintain the same high level of quality while continuing to offer exclusive discounts for members and benefits, resources, and programs that people 50-plus and their families rely on.?

Additionally,all AARP memberships include a secondary membership for another individual residing in the household at no additional charge. This could be a spouse, relative,friend or caregiver.

If ********** has any other questions or concerns, he may call me directly at *************. If more convenient, he may send an email to:*****************************************************************; or mail to the following address:
AARP,Consumer Care Ombudsman Team, *********************************;20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ******** *********************************** Ombudsman Team
*****************************************************************
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP has repeatedly refused to remove a fraudulent phone # from my account.They are dismissive, rude, invalidating, and they keep wasting my time.I have more details, but they will not fit here.
Customer Answer
Date: 03/27/2025
More Information...On 3/24/25, I logged into my AARP account, and checked my account information. There was a phone #, but I do not have one. Its also bizarrely stated that the phone # had been verified.
I have been trying to get AARP to stop discriminating against me for not having a phone, for decades.
I wondered if AARP had just put in their own phone #, to fill the slot; instead of leaving it blank
But when I did not reverse phone look up, on that phone #, it was not AARP.

I emailed AARPs customer care on 3/24/25, asking, Why is there a "verified" phone number on my account, that I have never seen before?
I obtained this email address, about a year ago; and they have repeatedly refused to honor it, ever since; mostly when I contact them about points that are missing from my account.

On 3/25/25 AARP offensively replied, by refusing to address my phone question at all.
Instead, I got an unhelpful, waste of my unpaid time, dismissive, invalidating, delay causing, frustrating response from AARP, as usual. They never resolve anything on my first contact, if at all.

Its impossible to verify a fraud, and AARP is committing a fraud against me, by claiming otherwise.
I take being defrauded, every seriously.

They wrote, Thank you for your email. Please visit *********************************** where you can find answers to your questions related to AARP, membership, member benefits, and all of our programs. We offer support from our service team via phone, chat, social media, and more.

But the reason that I contacted them, had nothing to do with a membership, member benefits, or any of their alleged programs.
Their FAQ section does Not have a, what to do if AARP puts a fraudulent phone # on my account section.
In addition, if they actually offered support via and more, why are they again denying me any support?
AARP is ceaseless antagonistic, and obstinate.
They keep abusing their power to harass me, to make me give up its bullying.

On 3/25/25 I replied to AARP, That does Not answer my question.
You are fully aware that your excuse for "help" does Not address the fraudulent phone # that you put on my account.
I do not consent to it being there.
Remove it.

On 3/26/25 AARP replied, Our dedicated AARP Rewards Specialists are ready to answer your questions and concerns about AARP Rewards.
If you have specific questions or concerns about AARP Rewards, please contact us at **************. If you prefer to chat, look for the icon in the bottom right corner of our web pages. Our hours are Monday through Friday, 8 a.m. 8 p.m. ET.

Clearly, my repeated contacts with AARPs worthless excuse for customer care, has nothing to do with rewards.
I understand that when a company is so utterly vile, that what they want to say to you is illegal, that they want it to be off the record; they do not want written proof of it.
Every time they refuse to address, my written communications, it causes me mental anguish, which they chose to compound, but constantly refusing to address anything that I write to them.
And the only dedication that they have shown, is harassing me with an oppositional defiance disorder, harassing response.
Business Response
Date: 04/10/2025
April 10, 2025

The Better Business Bureau of ******************* and
***************;
***************************************************;
**********, *******; 20005

Re: Ms. ***** *******, Case # ********

To the Dispute Resolution Team:

We are in receipt of your letter dated March 27, 2025 regarding ***** ******** claim that there was an unknown telephone number linked to her AARP membership account. We have investigated Ms. ********* complaint and welcome the opportunity to respond.

Our records show that Ms. ******* originally contacted AARP on March 2, 2025, to report an issue with missing AARP Rewards points. Our ************* Ombudsman team specialist assisted the member and was able to resolve the issue and notified the member. The member also inquired about a phone number attached to the membership and on March 3rd our representative advised Ms. ******* to reach our contact center and our website for additional assistance. She was notified on March 4th that the Rewards issue had been resolved.

The member contacted the same Ombudsman Team specialist on March 24th regarding the phone number. On both March 25th and March 26th, our specialist politely advised Ms. ******* via email to reach out to our AARP Rewards team directly and provided various contact channels for the member to get assistance on the telephone number inquiry since this was a new inquiry separate from the original missing points issue. There was no additional communication in our records from Ms. ******* after that time. As of April 10, there is no phone number associated with Ms. ******** membership.

If Ms. ******* should have any questions or additional concerns about her membership, she may contact me directly at **************, and I will be glad to assist her further. I also can be reached via email ********************************************************************?or mail at the following address: AARP ************* Ombudsman Team, *********************************************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciate and value Mr. ******** 9 years of membership with AARP.

Sincerely,
***** ************************** AARP Ombudsman Team
*****************************************************************
Customer Answer
Date: 04/11/2025

Complaint: 23123553

BBB:

I do not accept AARPs response, for the following reasons:

It is a typical, misleading, abuse of power, gas lighting response from AARP.

I tell them and tell them, that I do not have a phone, and they keep telling me to call them, for assistance harassing bullies.

I ask them to remove the fraudulent phone # from my account, and they go off on a deliberate misleading tirade about points; which is Not what my BBB complaint is about.

Then they make more fraudulent claims, that I cannot address points and a phone in the same contact; of course I can I can even address 3 things at at time. Their inability to handle that, speaks volumes as to what I have been dealing with; as does the fact that they have refused to get back to me on this their response is solely for the BBBs benefit not mine.

On 3/24/25, at 5:36 PM, I contacted AARP, (at the very email address that they keep providing to me, and that they have provided yet again, in this alternate narrative response to the BBB), SOLELY about their phone fraud against me; points were not mentioned.
And as AARP even admitted, they contrarily told me Not to use their repeatedly provided email, but instead to go to their help menu.
Again and still, their help menu does not have a section addressing AARPs putting fraudulent information in my account.

AAPr has refused to explain how they claim to have verified a phone #, that is not mine.

AARP alleges that on the date that they contacted th BBB, that phone # is gone. But they have not admitted to removing it.

Sincerely,
***** *******
Initial Complaint
Date:03/26/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP #*************, renewed 12/2024, have not received a replacement card, have called AARP numerous times, AARP states card was mailed several times it must be your post office. Spoke to *************************** master ****** 3/26/2025) . I have not had any delivery problems, except with AARP whom was already paid in Dec.2024 for renewal. Asked yesterday for card to be sent ***** but AARP does not have a tracking number. I just want my replacement card.
Initial Complaint
Date:03/26/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never signed up for this insurance. I did have a United Healthcare Medicare Advantage plan a few years ago, but I cancelled that because I didn't like it. These bills and documentation began arriving while I was in the hospital with leukemia in October, and I have only now been able to write to you due to my health problems.
Business Response
Date: 04/03/2025
April 3, 2025

BBB of ******************* &
Eastern Pennsylvania (*********** **)
************************
*******************************************

Re: **** ******
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by **** ******. The issue is in regard to UnitedHealthcare. This complaint has been referred to me for investigation and response.
We are sorry to learn that **** ****** has been enrolled in a plan with UnitedHealthcare that she was unaware of. I have reached out to Ms. ****** three times to obtain additional information about her case, but Ive only been able to leave a voice message. In order to better assist Ms. ******* we will require additional information. At her convenience, she will need to provide the following:
- How was she notified that she was enrolled in a plan with UnitedHealthcare?
- Does she have the plan name and member identification number for this plan?
- What is the total amount in the bills she has received?
- ************** reached out to UnitedHealthcare about this?
- If so, what has UnitedHealthcare shared with her?

We apologize for the inconvenience and appreciate you informing us of **** ******* concern. We look forward to hearing from you soon. We truly apologize for any frustration **** ****** experienced. Should she have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
****** *****
Member Relations
AARP Services, Inc.
****************************************************************
ASI Case ID: ********
Initial Complaint
Date:03/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a membership in AARP when they offered a discount. It was $35 for I think 4 years. Anyway, My name is ******* L ***********. They sent me a card and it was to the wrong person, ******* J ***********, Junior, who I am NOT. I am not J. I am not Junior. I called and mentioned and they were going to fix it, but they haven't. They have not sent me a correct card, which I paid for, and they are sending me more advertisements to join. I feel that since I paid my $35 I should be a member and get the benefits. How can their be any other conclusions?******* J *********** Jr.'s membership number on the card is 357-329-539-5, and he is probably wondering about his membership too. I have already lost 3 months of benefits so they should send the card and extend it 3 additional months.
Business Response
Date: 03/25/2025
March 25,2025

BBB of ****************, ** and Eastern PA
**************************************************;
************** 20005

            Re:     Complaint # ********
   ******* L ***********
   *************
   **********, IL 60540

To the Dispute Resolution Team:

We are in receipt of your letter regarding ******* ************ claim that AARP has been sending membership information with an incorrect name (******* J ***********, ***** We have investigated his concern and welcome the opportunity to respond.

Mr. *********** joined AARP with a payment of $45/5-years on January 22, 2025.The printed AARP enrollment document that accompanied his payment had the name ******* J ***********, *** as the enrollee, and that is how his membership was originally issued.

On February 4, 2025, Mr. *********** called our contact center, and the agent updated his membership with the correct name. A new card should have been issued at that time. We regret that it was not. We offer our apologies for this oversight.

Mr. *********** has been a valid member since we first received his check, and he can continue to enjoy all the benefits of AARP membership. As a token of our appreciation for Mr. ************ patience and understanding we have:

Added a one-year gift term to his AARP membership. His membership will now expire at the end of January 2031.
Submitted a request that his new AARP membership card (reflecting this new expiration date) be sent to him via ****** He should receive it within the next three weeks.

If Mr. *********** has any other questions or concerns, he may call me directly at **************.If more convenient, he may send an email to **************************************** or mail to the following address:
AARP, Consumer Care Ombudsman Team, *********************************;20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** *******, *********************************** Ombudsman Team
*****************************************************************
Customer Answer
Date: 03/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if it is carried out.

Regards,

******* ***********
Initial Complaint
Date:03/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My daughter and I have an AARP account. On March 22 my daughter checked her bank account online. It showed a $20 hold for AARP renewal. My AARP is not due until 3/31, I checked. I received no notice of a pending renewal. AARP actually charged her account on 3/24/2025. That resulted in a $29 insufficient funds fee. This is predatory action by AARP. I get paid on the 30th. Had they taken the money when it was due my daughter would not have had an overdraft fee. I browsed the AARP website for over an hour, clicking every link to try to find a way to cancel my account- there is no way to do that online, you must call during business hours. This is also predatory. It is nearly impossible to find a phone number to talk with a person. I finally found a number and canceled my account and was told I would receive a refund in 5 days. For seniors on limited income, for AARP to hold and then take funds 9 full days before the balance is due is predatory, and with no notice.AARP is not here to help seniors, it is here to steal their money.
Business Response
Date: 04/07/2025
April 7, 2025

The Better Business Bureau of ***************************************;
**********************************;
**********, *******; 20005

Re: Ms. ******* ********, Case # ********

We are in receipt of your letter dated March 24, 2025, regarding ******* ******** claim that she was charged prematurely for the automatic renewal of her membership. We have investigated Ms. ********* issue and welcome the opportunity to respond.

Our records show that Ms. ******** contacted AARP on March 24, 2025, via phone, to report that there was a hold on her bank account for $20.00 and she was unhappy as she felt she was charged early for the automatic renewal of the membership. Per the automatic renewal agreement with which she enrolled on March 22, 2024, the member was charged $20.00 on March 22, 2025. Our records indicate an email reminder was sent to the member for the automatic renewal of the membership on February 10, 2025. The agent listened to the members concerns during the phone call on March 24, 2025, and refunded $25.98 ($20 annual fee plus the remainder on her account) to the credit card on file and cancelled the membership per the members request. The refund timeframe can vary depending on the members financial institution.

If Ms. ******** should have any questions or additional concerns, she may contact me directly at **************, and I will be glad to assist her further. I also can be reached via email ********************************************************************?or mail at the following address: AARP Consumer Care Ombudsman Team, *********************************************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciated and valued Ms. ********* 19 years of membership with AARP.
Sincerely,
***** ************************** AARP Ombudsman Team
*****************************************************************

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