Business Profile

Associations

AARP

Headquarters

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

279 total complaints in the last 3 years.
109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of AARP since 2015. I joined base on the details provided of all benefits offered. Yet every thing that has been advertised has not been offered by this organization. Which is very misleading yet you are expected to pay an annual fee which goes up each renewal. You are given options to earn points by completing task i.e surveys, games etc. Yet the redemption methods are raffles "Wirh a chance to win" of course the outcome is try again next time. Which is also misleading to have the member take part in these invitations knowing the outcome is few. Yes you fo receive a newsletter and or a magazine that still offers no benefit mentioned. And the organization is monopolizing on the elder consumer promising unrealistic outcomes. As a senior I feel betrayed by this and mislead. I want a refund for every year. As a member it's only fair. I've attached the website trying to log in and my only choice is to join or renew and it's not even renewal time yet they are again attempting to get more monies. This has to stop. The organization is taking advantage of seniors.
Business Response
Date: 06/20/2025
Dear Dispute Resolution Team,
Attached is our response to Complaint # ********.
Thank you for bringing this matter to our attention.
Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Customer Answer
Date: 06/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23420397

I am rejecting this response because:
feel my concerns were addressed properly. I am requesting all monies refunded from the initial sign up for their service. The $45 was refunded due to the amount was incorrectly debit from my account which was set up for auto renewal.

secondly the reason for the call in regarding my promotional gift was only because upon renewing rhe yearly membership it was stated a free gift would automatically be sent which it wasn't. Therefore I was inconvenienced again by this organization stating untrue facts.
This is very frustrating as a Senior I was manipulation by false representation and to say a refund for $16 is deceptive. Knowing that the services offered weren't granted I been a member since 2015 I requesting ***** year paid refunded to me.

Regards,

***** R Taylor
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never got card , cancelled 3/6/25 still no refund
Business Response
Date: 06/12/2025
To the Dispute Resolution Team,
Attached is our response for your review.
Thank you for bringing this matter to our attention.
Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Initial Complaint
Date:05/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive daily emails from AARP soliciting my participation in their organization . I am not a member of AARP. I continually click unsubscribe, which then returns an email as undeliverable. As a result, I will never join AARP and feel harassed by their solicitations.
Business Response
Date: 06/09/2025

June 9, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*********** *******; 20005

Re: ******* ********* ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* Dardamans claim that she continues to receive emails from AARP despite her request for them to stop. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. As requested, on June 5th, 2025, the email address for Ms. ********* *****************************has been added to all of AARPs suppression files.
As some emails are prepared ahead of their distribution date, it may take up to 6 weeks for this request to filter through our database.

If Ms. ******** should receive additional targeted emails after July 23rd, she may call me directly at *************** and it would be my pleasure to assist her further. I ask that she please have the emails available, as each notice has specific codes that will help investigate further. If more convenient, *********** may send the emails to me directly at: *************************************** or by U.S. Mail at the following address: AARP, ************* Ombudsman Team,**********************************************************************************

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP supplemental has let my insurance lapse four times in the last two years. My payments are on auto pay if there is a problem withthe card or some other aspect of my payment, they do not contact me until I discover from a hospital or provider that my bills arent paid by them when I contact them, they lie and say that I was never on auto pay That in order to reinstate my account I have to give them a lump sum of anywhere between $1400 and $2600 their attitude is the best defense is a good offense, so they are accusatory in tone and nature. It is never their fault. They have alwaystaken all the measures necessary to contact you, which is nothing no letters no emails no phone calls and then its your responsibility to clean up mess theyve made if you cannot pay the entire amount they will not reinstate you and refuse to engage in an alternate payment plan. Im getting ready to go into surgery on June 6 when I called the hospital today to arrange for preop testing I was told thatmy Art supplemental plan was nonexistent. I then had to contact our supplemental to find out what the problem was. They told me that they had terminated my account because my card wasnt good for March April, and May when I ask them why they didnt contact me directly by phone or text to me know that that was a problem which it was my data was stolen. My cards were replaced three times in the last three months . My husband died in mid January after a long, long battle with heart disease. I contacted them in February to remove him from my account at thetime. There was no mention of any sort of problem with my cards sometimes the bank will allow your old cards to continue to go through. they are on auto pay this was an instance where they did not, but there was no communication from AARP. I offered to make a partial payment today with the balance on May 28 and I was categorically refused. I explained my husband had died and Removed him from my account, I did not terminate my account.
Business Response
Date: 06/08/2025
June 8,2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************

Re: **** Z ******
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by **** ******. The issue is in regards to the cancellation of Ms. ******* AARP UnitedHealthcare Medicare Supplement plan. This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and response. Since **** ****** is referring to issues with UnitedHealthcare, we forwarded her complaint to UnitedHealthcare for investigation and response. UnitedHealthcare will be contacting her directly to advise the outcome of this matter.
We truly apologize for any frustration **** ****** experienced. Should she have any additional questions or concerns to bring to my attention after hearing from UnitedHealthcare,
she can respond directly to this complaint or call me at ************. Should you have any additional questions, please do not hesitate to contact me.

Sincerely,

****** *****
Member Relations
AARP Services******
****************************************************************
ASI Case ID: ********
Business Response
Date: 06/09/2025
June 9,2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************

Re: **** Z ******
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by **** ******. The issue is in regards to the cancellation of Ms. ******* AARP UnitedHealthcare Medicare Supplement plan. This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and response. Since **** ****** is referring to issues with UnitedHealthcare, we forwarded her complaint to UnitedHealthcare for investigation and response.

UnitedHealthcare has responded and shared that their ************************* reached out to ********* to take her payment on June 6, 2025. There is another scheduled call today, June 9, 2025 for her to set up *** on the account, as that has not been done in the past. This will resolve her having to remember to make payments if her mail is not delivered to her.

We truly apologize for any frustration **** ****** experienced. Should she have any additional questions or concerns to bring to my attention after hearing from UnitedHealthcare, she can respond directly to this complaint or call me at ************. Should you have any additional questions, please do not hesitate to contact me.

Sincerely,

****** *****
Member Relations
AARP Services******
****************************************************************
ASI Case ID: ********
Customer Answer
Date: 06/09/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

** ******
Initial Complaint
Date:05/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This car insurance company is not allowing me access to my billing information. The company will not change the email connected to my account number that I have no access too, thus the company will not allow me access to my billing information.
Business Response
Date: 05/29/2025
May 29,2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
**************************************************************************************************

Re: ******** *********
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by ******** *********. The issue is regarding an auto insurance policy with The Hartford. This complaint has been referred to me for investigation and response.

We are sorry to learn that Ms. ********* has not been able to get assistance with changing her email address associated with her auto policy. Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and response. Since ******** ********* is referring to issues with The Hartford, we forwarded her complaint to The Hartford for investigation and response.

The Hartford advised that attempts were made to contact Ms. ********* regarding her concerns, but direct communication was unsuccessful. Voicemails were left with relevant information and contact details. According to ***********, the member enrolled in both auto and home insurance coverage in September and registered an online account using the email address. Only the customer can update the email address associated with the account.

The auto policy is at risk of cancellation due to nonpayment. A bill for $1,062 was issued on April 18, 2025, with a due date of May 3, 2025. Since no payment was received, a cancellation notice was sent on May 12, 2025, stating the policy would be canceled effective May 28, 2025. The notice also indicated that payment of the full amount by May 28 could reverse the cancellation.

We truly apologize for any frustration Ms. ********* has experienced. Should she have any additional questions or concerns to bring to my attention, she can respond directly to this complaint or call me at **************. Should you have any additional questions, please do not hesitate to contact me.

Sincerely,

****** *****
Member Relations
AARP Services******
*******************************************************************
ASI Case ID: ********
Initial Complaint
Date:05/17/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My mother was a member of AARP. She died in March 2024. Somehow, AARP got my personal address and they keep sending magazines and mail addressed to my deceased mother to my personal home address. I have been asking them to stop and remove her information since November 2024 and they have not stopped. It is disgusting, cruel, and disrespectful behavior. I WANT THEM TO STOP, REMOVE HER INFORMATION, AND LEAVE ME ALONE. I also want them to NOT SHARE OR SELL her information. REMOVE & STOP SENDING MAIL AND MAGAZINES TO:******* J. ******* ************************************************
Business Response
Date: 05/21/2025
May 21, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*******************; 20005

Re:***** *****, ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ****** ***** claim that she continues to receive mailings from AARP for ******* ******* despite her request for them to stop. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. Our records show that on March 25, 2025, Ms. ***** submitted an online form informing us that her mother, ******* *******, had passed away. She wanted all mailings to stop from AARP. The representative that oversaw her request processed the information in our system on March 26th. We apologize for any aggravation Ms. ***** has experienced in receiving unwanted mail.

As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our affiliated service providers.

In addition to targeted solicitations (those sent to a particular person at a specific address), AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These items are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50-plus household.

If Ms. ***** should receive additional targeted mailings after June 18th, she may call me directly at **************, and it would be my pleasure to assist her further. I ask that she please have the mailing available, as each notice has specific codes that will help investigate further.If more convenient, Ms. ***** may send the mailing to me by email at: *************************************** or by U.S. Mail at the following address: AARP, Consumer Care Ombudsman Team, ************************************************************************; 20049.

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************

Customer Answer
Date: 05/21/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *****
Initial Complaint
Date:05/07/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am presently 71 years old and I have been a member of ****** for over 30 years. It was through the recommendation that I take out a life insurance policy that New ******************** However, due to the automatic withdraws from my checking account that seem to be increasing, I contacted ny life today Tune inquire to inquire about cancellation and what would be my refund, after over 20 years of paying premiums totaling close to $7000. I was told the value is zero! And that if I wanted to increase my insurance for coverage for another nine years at a cost of $1000 a year the limit would only be $10,000 if needed. Number 1:I think that AARP needs to take responsibility of misleading their members and advertising for life insurance through the company. Number 2: being aware of how fraudulent and unethical, this is to their senior members, who have always trusted AARP, and their goals I believe I am entitled to some kind of compensation for 20 years of paying premiums, and now to be told if I want to increase my coverage for another nine years paying almost $1000 a year in premium would be an option! Bottom line: $6000 payment and past premiums for 20 years, no cash value at the time of cancellation, and additional cost of close to $9000 up until Im age 80 to ever receive full benefits totaling $10,000. New York life is fraudulent.. AARP has no right, misleading their members like this. Thank you for any help you can offer.,policy number below
Business Response
Date: 05/22/2025
May 22,2025

BBB of ******************* &
Eastern Pennsylvania (**************)
************************
*******************************************

Attn:BBB Representative

Re: **** *********
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by **** *********. The issue is regarding a New York Life policy and the membersrequest for a refund of premiums paid. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a
complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.

Since AARP is not the service provider, we unfortunately cannot access Ms. ********* records with New York Life to address her concerns. To assist, we forwarded the complaint on behalf of Ms. ********* to ************** Escalations Team to have a thorough review and investigation completed.

New York Life advised Ms. ********* AARP ********************************* application was received on April 8, 2005, and coverage began on April *******, with a $10,000 benefit and an initial quarterly premium of $31.20.Premiums increase every five years based on age bands, with the final increase scheduled for April 21, 2030. The policy ends after the insureds 80th birthday and does not build cash value. While valid claims are honored, premiums are non-refundable beyond the initial 30-day period, as stated in the contract.

We apologize for the inconvenience Ms. ********* has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,

****** *****
Member Relations
AARP Services, ****
******************************************************************
AARP Case ID: ********
Customer Answer
Date: 06/02/2025
Thank you for your help..I still believe an organization like AARP, who senior citizens put their trust in, should not be partnering up with NY life insurance..who in the long run are ****************** learned and a warning to other elders..:(
Initial Complaint
Date:05/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 7th, 2024, I purchased two Royal Caribbean eGift Cards through the AARP Rewards platform. Each card was valued at $500, totaling $1,000 in value for which I paid $900 (after applying AARP Rewards discounts). The order numbers are ************** and 43906000586268.After completing the transaction, I received confirmation of the purchase, but the eGift card links did not work. I attempted to resolve the issue directly with AARP by calling customer ********************** multiple times. After several unsuccessful attempts to get a resolution or working links, I filed a dispute with my bank because I had paid AARP and received nothing of value in return.Following that, I received an email from a representative named ***** from AARPs ************* or Ombudsman team. Rather than reissue the gift cards or refund me, AARP accused me of fraud and chargeback abuse, permanently deactivated my Rewards account, and informed me I was no longer eligible to participate in the program.Let me be clear: I only filed a dispute with my bank after weeks of trying to resolve the matter directly with AARP. I acted as any reasonable consumer would under the circumstances. I have since reached out multiple times to ***** requesting a call and a fair resolution, but I have received no follow-up.Resolution Requested:At this point, I am simply requesting one of the following:A full refund of $900 OR The two $500 Royal Caribbean eGift Cards I paid for I am not seeking any escalation or conflict. I am seeking to be made whole either by receiving the product I purchased or my money back. I am disappointed that instead of resolving the issue, AARP deactivated my account and made accusations I believe are unjustified. I hope this complaint will encourage them to revisit this case and do what is fair.
Business Response
Date: 05/15/2025
Dear Better Business Bureau,

I am writing to request a five-business-days extension to reply to the member's response. We are still awaiting further information from the AARP Rewards team, which is essential for us to provide a comprehensive response.
We appreciate your understanding and support in this matter. Please let us know if this extension can be granted.

Thank you for your attention to this request.

Sincerely,

***** Castro AARP Consumer Care Ombudsman Team
Business Response
Date: 05/29/2025
Dear Dispute Resolution Team,
Attached is our response to Mr. ***** *****' claim.
We would like to thank you for bringing this matter to our attention.
Sincerely,

***** ******
Consumer Care Ombudsman
*****************************************************************
Initial Complaint
Date:04/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I continue getting daily mail from AARP. I have called to have this stopped, since I want nothing to do with them. I have never been a part of AARP and don't want any part of them. They have harassed me with mail everywhere I have moved for a decade or more. I called twice and told them to stop the mailings, have sent back mailings as "return to sender", and I am still getting mail daily from them. I need it to stop now.
Business Response
Date: 05/06/2025
May 6th, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
**********, *******;20005

Re: ******** *******, ID # ********

We are in receipt of your letter regarding ******** ******** request to have no further mailings from AARP. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. As requested, on May 6th, 2025,the following mailing address has been added to AARPs targeted suppression files: ******************************************. Targeted mailings are those sent to a specific individual at a specific address. As some of these mailings are prepared ahead of their distribution date, it may take up to six weeks for this request to filter through our database.
AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog.
If Ms. ******* should receive additional targeted mailings after June 17th, 2025, or if she would like to add an apartment number to the suppressions,she may call me directly at **************, and it would be my pleasure to assist her further. I ask her to please have the mailing available, as each notice has specific codes that will help investigate further. If more convenient, Ms. ******* may send the correspondence to me by email at: *************************************** or by U.S. Mail at the following address: AARP, ************* Ombudsman Team,**********************************************************************************
We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************

Customer Answer
Date: 05/06/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23265105

I am rejecting this response because: These mailings are from AARP with an insurance card in it. I want AARP to stop this harrassment of mail immediately! You have been following me since I was 45 years old. It's from AARP and you are harassing me with unwanted mail from AARP. STOP IT IMMEDIATELY!
Regards,

******** *******
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have previously requested for AARP to remove me from all contact and marketing lists yet I continue to receive solicitations for donations masked as surveys and offers to subscribe. I DO NOT want to receive any further contact or marketing requests from AARP via phone, email or mail.
Business Response
Date: 04/25/2025
April 25, 2025
BBB of ****************, ** and Eastern PA
**************************************************;
************** 20005

               Re:        Complaint #********
***** ************
************
******, *******; 13069

To the Dispute Resolution Team:

We are in receipt of your letter regarding ***** Larobardieres claim that she continues to receive solicitations from AARP despite her request that they stop. We have investigated his concern and welcome the opportunity to resolve this matter.

Ms. ************ was a valued AARP member for several years. Her membership expired at the end of April 2024.

Her AARP membership profile shows no previous attempt, either through phone, letter, or email, requesting an opt-out of solicitations.

I have processed this request and have suppressed all mailings from AARP and our affiliated service providers sent to her at the specific address, above.

As some mailings are prepared ahead of their distribution date, it may take up to 12 weeks for this request to filter through our database and those of our service providers. Should Ms. ************ receive any mailings after July *******, she should feel free to contact me through the channels, below, and I will be happy to investigate further.
In addition to targeted solicitations (those sent to a particular person at a specific address), AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These items are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50-plus household.

If *************** has any questions or concerns, she may call me directly at *************. If more convenient, she may send an email to *****************************************************************,or mail to the following address: AARP, Consumer Care Ombudsman Team, *********************************; 20049.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** *******, *********************************** Ombudsman Team
*****************************************************************

Customer Answer
Date: 05/01/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ************

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