Business Profile

Associations

AARP

Headquarters

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

282 total complaints in the last 3 years.
112 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/25/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Harassment. They wont stop sending me mail even though Ive asked and told them to stop. I dont care if Im on a mailing list! I am NOT interested in their mail and they refuse to RESPECT MY PRIVACY!!
Business Response
Date: 10/06/2025
October 6, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*******************; 20005

Re:******* **********, ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* *********** claim that she continues to receive unwanted mailings from AARP. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. After reviewing our records, we see no prior communication from Ms. ********** requesting to cease receiving mailings from AARP. We processed Ms. *********** request in our system on September 25th, 2025, so that no additional mailings go to Ms. *********** We apologize for any aggravation Ms. ********** has experienced in receiving the unwanted mail.

As some mailings are prepared ahead of their distribution date, it may take up to 6 weeks for this request to filter through our database and those of our affiliated service providers.

In addition to targeted solicitations (those sent to a particular person at a specific address), AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These items are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs (bundled with other offers from other retailers or marketers) in the regular US Mail or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50-plus household.

If Ms. ********** receives additional targeted mailings after November 6th, she may call me directly at **************, and it would be my pleasure to assist her further. I ask that she please have the mailing available, as each notice has specific codes that will help investigate further.If more convenient, Ms. ********** may send the mailing to me by email at: *************************************** or by U.S. Mail at the following address: AARP, Consumer Care Ombudsman Team, ************************************************************************; 20049.

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:09/25/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP CONTINUES to send UNSOLICITED JUNK MAIL via the **** to my home, addressed to someone who does not live here and is unknown to me. I have called, written, and emailed requesting to OPT-OUT and all of my requests have been ignored. I DO NOT KNOW THIS PERSON AND I DO KNOW WHY MY ADDRESS IS ASSOCIATED WITH THIS NAME.
Business Response
Date: 10/02/2025
To the Dispute Resolution Team:
Attached for your review, please find our response to Complaint # ********.
Sincerely,
***** ******, Advisor ************* Ombudsman *****************************************************************

Customer Answer
Date: 10/03/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23931807

I am rejecting this response because: This unscrupulous business clearly did not understand my complaint. This was a targeted mailing, addressed to someone unknown to me who does not reside at my address - the address that was listed on the marketing mail. This has to stop immediately. Their response is just a shady tactic to shape the narrative and to avoid responsibility. I will gladly escalate this matter to the ************************ if necessary. I have rights. These mailing must stop permanently. It's my opinion that this company should be heavily fined for their flagrant abuses and disregard of the opt-out laws. My opinion of AARP could not possibly be any lower.

Regards,

***** ***********
Initial Complaint
Date:09/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered ******* plus through AARP on September 3 2025 for $58.00 and cancelled it on September 10 2025. I called AARP and told them to issue a credit to my MasterCard and they said someone from AARP will call me back and no one has.
Business Response
Date: 09/17/2025
September 17, 2025

BBB of ******************* &
Eastern Pennsylvania (**************)
************************
*******************************************

Attn:BBB Representative

Re:****** *****
***********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by ****** *****. The issue is regarding concerns with a refund request for a ******** membership. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.

I have been in contact with Mr. ***** and informed him that he purchased a *******+membership through *******, and the funds are sent to ******* directly. AARP is unable to process a refund for charges made to another entity. Mr. ***** informed me that he had filed a complaint, disputed the charge and then disconnected the call. No additional action can be taken, nor can AARP process a refund.

We apologize for the inconvenience Mr. ***** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************

Sincerely,

******** *****
AARP Services, Inc.
*********************;
*******************
AARP Case ID: ********
Initial Complaint
Date:09/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP is open to anyone 18 years or older. I have been a member of AARP for over 40 years. AARP offers a "Rewards" program. Members can earn points by viewing videos of many topics, take a test, use a calculator, and other ways such as a fitness tracker. I have been viewing their videos, taking tests, and using the calculator for many years without issue. Members are limited to earning 7500 points per day (non paying members can earn 5000 points per day). Members can redeem the points for select merchant gift cards, sweepstakes, and "Instant Win" games. I have been earning and redeeming my points daily with some of these offers as well as the gift card redemptions, limited to three redemption of gift cards per month. I have followed the same routine on a daily basis for several years--earning points with the activities and redeeming the points. October 30, 2024, I was unable to earn or redeem. I contacted AARP by phone or chat or email trying to understand what had happened. No one at AARP could provide me with an answer yet I could not participate. I was eventually told I was not "following the rules" and I was committing fraud. I asked for proof but at this point AARP told me the case was closed and my Rewards account was suspended. Other members on a community forum expressed the same problem. Some members were able to get their accounts resumed but most comments indicated the "follow the rules" and no action was done. I had about 2 million points in October 2024 and now I have about ******* due to AARP draining my account for not using my points within a year after earning. I would like my Rewards account reinstated and written proof of any wrongdoing if found. I still have an active AARP account but I cannot access the Rewards account. I have lost the opportunity to redeem points since October 30, 2024. NOTE AARP Rewards site is currently "under maintenance" since September 1, 2025, and nothing can be viewed on their Reward site.
Business Response
Date: 09/19/2025
Thank you for bringing this matter to our attention, attached is our response to Complaint ID ********.
Sincerely,
***** ******, Advisor
Customer Answer
Date: 09/19/2025
Regarding your reply to my complaint with BBB regarding your choice to deactivate my AARP rewards account Nov 25, 2024:

You claim I fraudulently acquired points on your site, specifically with activity. Your site allows me to participate in various point earning activities including viewing videos, using a calculator, playing games, and taking quizzes. Furthermore each of these activities does not require a time commitment, just the activity. Therefore if I watch a short video in its entirety or a long video in its entirety, the points are awarded. If I play a game quickly or slowly the points are awarded. If I use your calculator regardless of my input points are awarded. And if I answer your quiz, whether my answers are wrong or right, points are awarded. You claim my pattern for earning was inconsistent yet I have been performing these same actions for the entire time that your program has been in existence. If I was inconsistent all the time I was using your site, did I follow the rules? Did I use another means to obtain points? If your site is allowing members to consistently perform the same actions for days, weeks, months, or years, who is responsible for this? Why are my actions suddenly fraudulent if all I was doing was exactly what your site requests? I watched the videos. I played games. I answered quizzes. I entered calculations. What am I doing fraudulently?

NOTE this reply is also being sent directly to the AARP email address provided since this is the first time I was offered this address.

Customer Answer
Date: 09/23/2025
It is unfortunate that AARP chooses not to communicate with members when contacted directly. I have tried communicating with them via the emails on their site only to get no answer. After this latest answer through your site, I once again tried to contact them via the email they provided in the answer to you, only to once again be ignored by them directly. It appears that the only reason they are responding to you is your request, not the request from the members. If this is the way AARP thinks members should be contacted, it seems AARP is not as concerned about the members as they claim to be. If they have received any funding whether from the members subscriptions or other means, maybe they should be more transparent in alerting members to the fact they do not respond to inquiries. Thank you for your help.
Initial Complaint
Date:09/11/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*** had an ongoing problem with AARP supplemental. They have discontinued my insurance six times in recent history. The last time in order to resolve it I had to go through the Better Business Bureau and ultimately dealt directly with United healthcare. United healthcare assured me that not only was my insurance reinstated. It would be on auto pay and deducted from my checking account each month. This week, I received a letter from AARP saying that I hadnt paid my premiums and that I owed them over $1000 and that they were cutting off my medical insurance. I truly dont understand what the problem is and I no longer care. This has to be fixed once and for all, and it has to happen now. **** ******
Business Response
Date: 09/24/2025
September 24, 2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************

Re: **** ******
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by **** ******. The issue is regarding a payment request from UnitedHealthcare and previous cancellations of Ms. ******* policy. This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and response. Since **** ****** is referring to issues with UnitedHealthcare, we forwarded her complaint to UnitedHealthcare for investigation and response. UnitedHealthcare will be contacting her directly to advise the outcome of this matter.

We truly apologize for any frustration **** ****** experienced. Should she have any additional questions or concerns to bring to my attention after hearing from UnitedHealthcare, she can respond directly to this complaint or call me at **************. Should you have any additional questions, please do not hesitate to contact me.

Sincerely,
****** *****
Member Relations
AARP Services******
****************************************************************
ASI Case ID: ********
Initial Complaint
Date:08/29/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a zero pay AARP Medicare Advantage plan member ************** and received a bill for $10.20 which I never received before. They told me it was a penalty and next month I would receive another? A penalty for what? I have had o pay insurance for years and do not know what I am penalized for?
Business Response
Date: 09/09/2025
September 9, 2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
************************
*******************************************

Attn:BBB Representative

Re: ***** ****
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by ***** ****. The issue is regarding an unfamiliar bill from UnitedHealthcare.This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response.

Since AARP is not the service provider, we unfortunately cannot access Ms. ***** records with UnitedHealthcare to address her concerns. To assist, we forwarded the complaint on behalf of ******* to UnitedHealthcare to have a thorough review and investigation completed.

UnitedHealthcare advised that Medicare sent information on July 16, 2025, explaining that ******* had 14 months of non-coverage for prescription drug coverage. This resulted in a late enrollment penalty, and UnitedHealthcare must update its records to match Medicare.

We apologize for the inconvenience Ms. **** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling *************.

Sincerely,
****** *****
Member Relations
AARP Services, ****
*********************************************************************
AARP Case ID: ********
Initial Complaint
Date:08/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have tried over the last two years to get AARP to stop sending me emails and mail. I have called at least four times and spokento different people today. I spoke to ********* and a sky. I just want AARP to stop sending me emails. They actually sent me a condolence card a couple of months ago and my husband died 14 years ago. I dont wanna have anything to do with AARP they need to stop me emails. Every person I have talked to told me that it will be done but it is not please help resolve this issue some ***** get three or four emails Thank you
Business Response
Date: 09/09/2025
Dear Better Business Bureau,

I am writing to request an extension to reply to the member's response. We are still awaiting further information which is essential for us to provide a comprehensive response.
We appreciate your understanding and support in this matter. Please let us know if this extension can be granted.

Thank you for your attention to this request.

Sincerely,

***** ******, Advisor AARP Consumer Care Ombudsman Team
Business Response
Date: 09/09/2025
Dear Dispute Resolution Team,

Attached is our response to Complaint #********.

Thank you for bringing this matter to our attention.

Sincerely,
***** ******, ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Ombudsman ***************************************************************** **************
Initial Complaint
Date:08/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my husband and I are AARP members. On july 14 this y ordered 2 gift cards through the AARP we used points to buy 1 gift card for ****** .The gift card is supposed to be an e gift card to print and use. I ordered a second gift card for ****** .We received both e mails telling us our gift cards are ready to redeem. we left for vacation and when we came back I couldnt find the 2 emails, they got accidentally deleted.I called AARP and explained the situation to them. They said to try to go to ***************** website .They looked and could not find anything for me. Told me to talk to AARP rewards. spoke to them yesterday. started with their chat help and that didn't work, so I called and spoke to them, 10 minutes later they said they only found e mail for the 100 and resent it.I followed the directions and the email took me to the website for the gift cards ,I searched the order number and e mail and it came up unfound. I called AARP again and told them what happened, they sent the email again. no change same problem as before. I did a chat to no avail with AARP. they suggested I call support on the other website .*****************. after 30 minutes on the phone the man came back and said I have to call AARP rewards again. i called them AGAIN and they said its the other side. ran through all the questions again . still no resoloution. Meanwhile They have our ****** and im getting no where with either side.Please Help.Rewards website.
Business Response
Date: 08/26/2025
August 26, 2025

The Better Business Bureau of ******************* and
**********
*****************************
**********, *******; 20005

Re: **** & ***** *****, Case # ********

We are in receipt of your letter dated August 12, 2025,regarding the complaint of **** & ***** ***** claim of not receving the purchased $200 ***************** gift card. We have investigated their inquiry and welcome the opportunity to respond.

Our records show that Mr. ***** contacted AARPs contact center on August 11th via chat, regarding not receiving a $200 Zift ***************** gift card. The representative was unable to locate the gift card in our system and advised the member it would be escalated to our technical support team for investigation. On August 18th, a member of our ombudsmens team reached out to ******************* to advise we escalated the matter to our technical support team for review.

AARP offers $105 Zift Zillions gift cards for $100 (a 4% discount) and does not sell higher-priced options. Our payment system records confirm ******** was correctly charged $100 for her purchase.

On August 19th, our ombudsmen team representative advised the members that only one $105 gift card transaction was on record. The members were asked to provide a transaction screenshot from their financial institution for further research. Ms. ***** responded back on August 25th stating she has a bank statement showing the debit card transaction.Once we receive a copy of the bank statement with the transaction we can research further.

If Mr. & ******** have any questions or additional concerns, they may contact me directly at **************, and I will be glad to assist them further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team,**************************************

We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:08/11/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** ******** receipt # ******* and **** ******** receipt # ******* completed a Driver Safety course on 2/27/25. We did not receive our certificates and called AARP on 6/16/25 and were told certificates are being remailed. They were not received and were called again on 7/11/25 and received the same answer that certificates will again be remailed. AARP was called again on 7/31/25 to report non receipt and were again given the same answer -another remailing. We still have not received the certificates.AARP has our correct address which was written on the receipt and provided at each call. It is impossible not to receive an item mailed 4 times. Obviously there is a problem unrelated to mail delivery which the representatives will not research. Hopefully a BBB complaint will prompt someone with more authority to look into this to resolve this problem.
Customer Answer
Date: 08/21/2025
The complaint has been resolved as the result of your intervention. We received our certificates of compliance for the AARP driver safety course.
Thank you for your help.
Initial Complaint
Date:08/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Description of complaint:Membership Number: ************* Member Since: Feb.03, 2005 Membership Expires: Jul. 31, 2027 Hello AARP:Once again I am unable to use my membership account to obtain rewards for no reason at all. This is the 3rd time I have gone through this in a year. I call and am told I need to be patient, and it will be fixed within 10 days. 10 days turn into a month, etc. with no resolution or compensation for my time and trouble. My mom (******** *****) is the name on the main account. I, ***** *****, am the 2nd ****** attached to her account.(******************************) Promises of fixing this problem is of no merit with AARP. Tired of going through this. By now this should be fixed, but is not. I am missing out on cards, contests, etc. I am very very disappointed in AARP to say the least, as I am not getting what I paid for.Sincerely, ***** *****
Customer Answer
Date: 08/15/2025
I contacted AARP via their online chat feature on 8/14/2025 regarding the account issue. The chat representative kept telling me that she could not assist me, as the issue was being handled via the BBB complaint. She also told me that I would be hearing from a specialist, which as of today, I still have not. Also, I was told back in July that the problem would be corrected within 10 days, which has not been the case. I am still unable to use any points on my account, which means that I am not getting the full benefit of my paid account membership.
Customer Answer
Date: 08/16/2025
I am still waiting for a resolution regarding the point redemption issues that I am experiencing with my account. On 8/16/2025 I attempted to redeem a $5.00 ******* gift card for ****** points. Once again, I received the following message, "Unable to process your redemption request." The screenshot from the aforementioned occurrence is attached. I have more than enough points for redemption, as I currently have 159,130 points. Actually, I was able to earn my ***** points for the day, so there are no issues with my account from that perspective.
At this juncture I am not only wanting the issue resolved, but I also expect something to be done to make up for the 3 gift cards that I was unable to redeem this month, so far. This much is owed to me at this point. I am actively missing out of redeeming cards that I want, just because AARP refuses to correct the issue with my account in a timely manner. I have waited far more than the original 10 days that I was initially told to have this corrected.
Customer Answer
Date: 08/26/2025
I am still unable to use any points on my AARP account. Now, when I log in I get the following message, "Sorry, we are having trouble accessing your account, Click to login and refresh."
This needs to be corrected, as I am a paid memeber that has no access to my membership.
Business Response
Date: 09/05/2025
September 5, 2025

The Better Business Bureau of ******************* and
**********
*****************************
**********, *******; 20005

Re: ******************** # ********

We are in receipt of your letter dated August 4, 2025, regarding the complaint of ***** ***** that she was unable to utilize her membership to obtain rewards. We have investigated Mr. ***** inquiry and welcome the opportunity to respond.

Our records show that Mr. ***** contacted AARP on July 31, 2025, via chat, to report difficulties redeeming points. The agent on the chat advised the member there was an issue with his Rewards account and needed to escalate to our technical support department for further review.

The AARP Rewards team has evidence of activities associated with this account that are in violation of the Rewards Terms and Conditions. Per our terms and conditions, points that have been obtained fraudulently or through gaming techniques is a violation of the program and as such Mr. ***** is no longer eligible to participate in Rewards. In addition to suspension or discontinuance of Program eligibility, we also have the right to take appropriate administrative and/or legal action against such persons. While we have decided not to take legal action at this time this member is no longer eligible to participate in Rewards, and this account has been deactivated.

**************************************************************************************************************************************************

If Mr. ***** has any questions or additional concerns, he may contact me
directly at **************, and I will be glad to assist him further. I also can be reached via email at ***************************************************************** or mail at the following address: AARP ************* Ombudsman Team, **************************************

Member satisfaction is especially important to AARP, and we are constantly exploring better ways to serve our members. We hope this information has been helpful and that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,
***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Customer Answer
Date: 09/05/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23697467

I am rejecting this response because:

I would first like to address the terribly preposterous and grossly inaccurate accusations you made about my account. I have been a longtime member of AARP for a number of years, and in good standing. The suggestion that I would partake in any fraudulent behavior is bothersome to say the least.

As an AARP member, the rewards portion of the website allows members to earn up-to 7500 points per day. Once you earn 7500 points, you will see the following message, "AARP points max out." The only means that I earn my points through is either via the AARP quizzes, or newsletter points. Each quiz is worth 450 points, while the weekly newsletters, which have (1) 100-point code and (1) 50-point code, each in separate emails. There are no other means that I earn points through. I do not even know how or why someone would fraudulently earn points on AARP rewards. This is made even more comical, as non members are able to earn points, as well. They are just capped at 350 points per a task.

Going forward I demand that my account be reinstated, as the only fraud committed is by AARP attempting to take what is rightfully and legally mine.

Furthermore, the threat of legal action is meritless, as every point that I ever earned has been done so legally. The only person that should be threatening legal action is myself against AARP for slander. It is terribly disheartening that a website/membership that acts like they are there for the betterment of people, actually tries to take advantage of them.

I look forward to having this remedied as soon as possible.

Regards,

***** *****

Business Response
Date: 09/18/2025
Good morning,
After consultation with our office of general counsel, we will no longer communicate with this member on this issue.
AARP disagrees with Mr. ***** assertion that his account was suspended for any other reason than clear violations of our terms of service.
Please close the case.
Thanks

-*****

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