Business Profile

Associations

AARP

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

279 total complaints in the last 3 years.
109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/04/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been sitting here at this computer for hours, trying to sign in to my account. I have just re-newed this account, ********************** has sent it to my bank, I paid the renerwal price. AARP has been playing with me for over and hour, claiming security, they send the code to my email, I put the code in and click, then it will say redo it the code is not working. I have all the codes on my phone or in my email. I tried to get my card by printing it off, I could not get back in after clicking on pay. If there is a glitch in their site, it needs to be fixed immediately. I could not get my account number. I have seven reset messages on my phonen none of them worked after my debit card number was put in. They text the first number to my phone for verification @ 11:13. So I have been playing with them, for about an hour back and forth. I have been a member before.
Business Response
Date: 07/16/2025
July 16, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*******************; 20005

Re:******* ******, ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* Taylors claim that she is unable to log into the AARP website. We have investigated this matter and welcome the opportunity to respond.

Our records indicate that Ms. ****** was successfully able to log into the website on July 4, 2025. We apologize for any aggravation Ms. ****** experienced in accessing the website prior to that point. I will send Ms. ****** a separate email that will include a copy of her membership card that she was attempting to obtain when trying to log into our website.

If Ms. ****** continues to have trouble accessing her membership on the AARP website, she may call me directly at *************, or she can email me directly at *************************************** for additional assistance.

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate. We appreciate and value Ms.Taylors 8 years of membership with AARP.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:06/27/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent hours completing tasks to earn points to redeem with the AARP Rewards Program and have never received the items I requested: a $5 Amazon gift card, a $5 Bone Fish gift card, a $5 *************** gift card, and two one-year magazine subscriptions to Southern Living and Guns and Garden The gift cards were supposed to be sent to me via email and the never arrived. The two magazines are supposed to be delivered in a few weeks. Since I did not receive the gift cards, I am certain I will not receive the magazines either.AARP is a total scam organization that is nothing but a paid advertising agency for companies that target vulnerable seniors who think AARP has their best interest at heart - NOPE!I contacted customer support today via chat and conversed with ****** who assured me the problem was solved and that I would receive the 3 gift cards within 15 to 20 minutes via email. I did not receive anything - PERIOD!
Business Response
Date: 07/10/2025
Dear Dispute Resolution Team,

Attached is our response to Complaint #********.

Thank you for bringing this matter to our attention.

Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Customer Answer
Date: 07/10/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* *****
Initial Complaint
Date:06/24/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A colleague of mine forwarded to me an email from AARP "Hot Deals" (on 5/14/2025) promoting travel insurance companies which they allow to solicit under their banner. They were represented with ratings A+ ,A, or A-. On 5/23/2025 I purchased a plan through **************** Guard for $749.54. The policy was effective 5/24/2025. The insured trip was scheduled to ****** from 6/14/2025 - 6/25/2025. On 5/27/2025 our airlines (*****************) cancelled all flights into ******** through 7/31/2025. Without transportation the entire trip could not proceed as scheduled. In order to file a claim for our loss we were required to cancel our trip through our travel agency (************). I was told I had to file our claim online and the online process would not proceed until I showed them proof that we had cancelled the 11 day trip, completely.
Business Response
Date: 07/03/2025
July 03, 2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
***********************
*********************************************

Re: **** ****
ID: ********

Dear BBB Representative:

The issue concerns the member receiving a promotional email from AARP Hot Deals and purchasing a $749.54 travel insurance policy through **************** Guard for a June 2025 trip to ******. After the airline canceled all flights to ********, the member attempted to file a claim but was told the process could not proceed without proof of full trip cancellation. This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When we receive a complaint such as the one you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research, and response. Since **** **** refers to issues with **************** Guard we reviewed their complaint for investigation and response.

In response to Mr. ***** concerns, we have reviewed the matter and found that the member purchased travel insurance through *****, which is not one of AARPs licensed service providers. We apologize for the frustration this has caused, but Mr. **** will need to contact AARDY directly to resolve his concern.
We sincerely apologize for any inconvenience or frustration Mr. **** has experienced.
If he has any additional questions or concerns,he is welcome to respond directly to this complaint or contact me at ************.

Sincerely,
******** ****** III
Member Relations

AARP Services******
*******************************************************************
ASI Case ID: ********
Initial Complaint
Date:06/20/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a loyal AARP supporter. I am 62. As such, I have an AARP ******** credit card. Your name is marked on the card. I would like you to be aware that ******** is not cooperating with two clearly documented disputes -- one for a merchant charging for a service not rendered, and another for a merchant overcharging. ********, despite consumer rights, refuses to cooperate and assist with these disputes. Or they give me the run around. It is bullying. I have spent months on these two issues, not giving up, but the bank will not respect my rights or treat me correctly. Because AARP is a partner of this card, and you benefit financially from the arrangement, AARP should be concerned about this toxic treatment and intervene to assist. I would like AARP to know what is going on, and have someone in your executive offices reach out to ********. It is what kind, caring, civilized people should do, particularly when senior citizens are involved. Please help by calling me to discuss.
Business Response
Date: 07/03/2025
This complaint is still being investigated by ********. I will follow up once a resolution is found.
Business Response
Date: 07/10/2025
This issue is still being reviewed by ********. I will provide updates periodically and then submit the final resolution once received.
Business Response
Date: 07/17/2025
July 17, 2025

BBB of ******************* &
Eastern Pennsylvania (**************)
************************
*******************************************

Attn:BBB Representative

Re:J Waronker
***********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by J Waronker. The issue is regarding a dispute with *************. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access Mr. ********* records with ******** to address her concerns. To assist,we forwarded the complaint on behalf of Mr. ******** to ******************** Team to have a thorough review and investigation completed.

******************* Team has advised there have been several adjustments to the members account. As a gesture of goodwill, they were able to apply interest charge credits in the total amount of $51.13, which was issued on June 20, 2025 for the interest charged May 2025 and June 2025. In addition, a statement credit in the amount of $16.76 was issued on July 16, 2025, for the **** ANGOLA AIR transaction. These credits will appear on his next billing statement.

In his complaint, he also expressed concerns with another credit card product held with ********. The $43.95 transaction for ************ was disputed and a partial refund was received January 23, 2025, in the amount of $42.97. A courtesy adjustment of $1.00 was applied to make the customer whole. No further adjustments will be made and the customer will have to pursue credit from the merchant.

We apologize for the inconvenience Mr. ******** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling ************

Sincerely,

******** *****
Member Relations
AARP Services, Inc.
*********************;
************* *****
AARP Case ID: ********
Customer Answer
Date: 07/18/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23497600

I am rejecting this response because the main issue has not been resolved. While AARP is not the direct merchant, they are involved because their name is shown on the Barclays credit card. They are partnered with ********, and hence they are very much involved. Hence this complaint. AARP needs to understand how their partner's customers are ill treated. If ********************** cares for their customers, then they will work with ******** to stop any bullying and respect people.
While it is true, as a result of very active engagement on my part to fairly resolve the dispute issues (mostly or totally ignored by ********), and only because I filed a complaint with the BBB (unilaterally closed by ******** without a reply), the US government ************************** (also ignored by ********), and contact with AARP, that two very modest credits have been applied to my account as a result of one airline cancelling their flight and promising to refund the fare but never doing that, and another airlines overcharging me, these credits literrally took months. ******** refused to review my clear documentation or speak professionally to me. They described these credits as 'courtesies.' They are not courtesies but improper charges for two merchants. The merchants, one in ***** and the other in ****** thus making contact difficult, owed me refunds or billing corrections. As a consumer, I have a right to dispute an overcharge or a charge for a service that was not rendered. ******** refused to embrace this, insisting that I never submitted documentation to support my cases (I did several times), and bullied me. Finally, with persistence, I was credited. But these were not gestures but fair credits. AARP should have done more to assist as promised, in resolving the matters.
Another dispute has not been resolved, and ******** has refused to cooperate. This dates back months. I purchased a ticket via Oojo, an online travel agency, for a round trip ticket on ***************** The return portion of the ticket, paid in full, was not honored by the airline. I was told it was not a valid fare. I attempted on the spot to contact Oojo to inquire why, but the company did not respond. Stranded at a foreign airport and needing to return home, I was forced to spend $1400 to correct the bogus ticket. For months now, even after supplying ******** with documentation from **************** that the original ticket was not valid and my attempt to reach out to Oojo, ******** refuses to review or consider the documentation. As a consumer, I have legal protection to not be charged for a service not rendered. Barclays only bullies me -- insiting that I was a no show at the airport that day per Oojo's feedback (ludicrious -- how could I have spent $1400 to fix the bogus ticket had i not been there), that I had no right to dispute the entire ticket if the outbound portion was valid (I've not dispute the full ticket), they I never reached out to **** at the time of the incident (false, since I provided documentation providing I did), or that I never sent any documentation at all! Or that it was sent months late! Absurd!
AARP promised to assist. They promised to honor a loyal customer. Instead, all ********************** did was to believe ******** bullying and false claims since they profit from their partnership with ********* This is troubling.
I await a call from AARP to discuss this mess. ************

Regards,

J Waronker
Initial Complaint
Date:06/16/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 23 NOV 2024 I submitted my request for a quote to ******** to check rates as I had done so twice before over a few years. They emailed me offers several times, but my existing insurance had better rates. Once again no duffle bag was sent in the "4-7 weeks for delivery." I am suspicious if they even send any of the bags. If they do not mail me one, I think they should stop advertising the bag to entice people to submit for a quote.
Business Response
Date: 07/01/2025
July 1,2025

BBB of ******************* &
Eastern Pennsylvania (**************)
************************
*******************************************

Attn:BBB Representative

Re: ***** *****
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by ***** *****. The issue is regarding a free gift offer that was never sent out by AARP The Hartford. This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access Mr. ******* records with The Hartford to address his concerns. To assist, we forwarded the complaint on behalf of ******** to The Hartfords Escalations Team to have a thorough review and investigation completed.

The Hartford advised that a quote was completed in November, but the original complimentary gift was not received, likely due to a shipping issue. The Hartford recently contacted Mr. ***** to apologize for the delay. The order for the duffel bag has now been manually processed and is expected to arrive within 47 weeks. Mr. ***** was advised to reach out directly if the item has not arrived by August 13.

We apologize for the inconvenience Mr. ***** has experienced. Should you have any additional questions, please do not hesitate to contact me directly by calling *************.

Sincerely,
****** *****
Member Relations
AARP Services, ****
*****************************************************************
AARP Case ID: ********
Customer Answer
Date: 07/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me so long as the item does actually arrive as indicated. I won't know if this is resolved until around SEP 2025 when and if delivery is completed.

Regards,

***** *****
Initial Complaint
Date:06/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Summary:For the past three years, I have received persistent and unwanted marketing emails from a AARP. These emails occur multiple times per day and have accumulated into several thousand messages, despite my repeated efforts to unsubscribe and block them.Details of the Issue:AARP appears to use deceptive practices to continue spamming customers. Specifically, they frequently change the sending email address, making it impossible to effectively block or filter the messages. This behavior suggests a deliberate attempt to bypass spam filters and avoid consumer control over email communications.I have never consented to receive this volume of communication, and my attempts to unsubscribe have had no impact. The relentless email spamming has been disruptive, frustrating, and is clearly not aligned with ethical marketing practices.Resolution Sought:I am requesting that AARP immediately cease all email communication with me, including any messages sent from alternate or rotating email addresses. I also ask that they provide confirmation that my contact information has been removed from all of their mailing lists and databases.Additionally, I would like the BBB to investigate this business for potential violations of consumer protection or email marketing laws.?Let me know if youd like to include screenshots, specific dates, or email addresses involved these details can help strengthen your complaint.
Business Response
Date: 06/17/2025
June 17, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*******************; 20005

Re: **** ***** ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding **** ****s claim that he continues to receive emails from AARP despite his request for them to stop. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from ************************* requested, on June 17th, 2025, the email addresses for Mr. ***** ******************** and ************************* have been added to all of AARPs suppression files.
As some emails are prepared ahead of their distribution date, it may take up to 6 weeks for this request to filter through our database.

If Mr. **** should receive additional targeted emails after July 29th, he may call me directly at **************, and it would be my pleasure to assist him further. I ask that he please have the emails available, as each notice has specific codes that will help investigate further. If more convenient, Mr. **** may send the emails to me directly at: *************************************** or by U.S. Mail at the following address: AARP, ************* Ombudsman Team,**********************************************************************************

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:06/04/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a member of AARP since 2015. I joined base on the details provided of all benefits offered. Yet every thing that has been advertised has not been offered by this organization. Which is very misleading yet you are expected to pay an annual fee which goes up each renewal. You are given options to earn points by completing task i.e surveys, games etc. Yet the redemption methods are raffles "Wirh a chance to win" of course the outcome is try again next time. Which is also misleading to have the member take part in these invitations knowing the outcome is few. Yes you fo receive a newsletter and or a magazine that still offers no benefit mentioned. And the organization is monopolizing on the elder consumer promising unrealistic outcomes. As a senior I feel betrayed by this and mislead. I want a refund for every year. As a member it's only fair. I've attached the website trying to log in and my only choice is to join or renew and it's not even renewal time yet they are again attempting to get more monies. This has to stop. The organization is taking advantage of seniors.
Business Response
Date: 06/20/2025
Dear Dispute Resolution Team,
Attached is our response to Complaint # ********.
Thank you for bringing this matter to our attention.
Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Customer Answer
Date: 06/22/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23420397

I am rejecting this response because:
feel my concerns were addressed properly. I am requesting all monies refunded from the initial sign up for their service. The $45 was refunded due to the amount was incorrectly debit from my account which was set up for auto renewal.

secondly the reason for the call in regarding my promotional gift was only because upon renewing rhe yearly membership it was stated a free gift would automatically be sent which it wasn't. Therefore I was inconvenienced again by this organization stating untrue facts.
This is very frustrating as a Senior I was manipulation by false representation and to say a refund for $16 is deceptive. Knowing that the services offered weren't granted I been a member since 2015 I requesting ***** year paid refunded to me.

Regards,

***** R Taylor
Initial Complaint
Date:05/29/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Never got card , cancelled 3/6/25 still no refund
Business Response
Date: 06/12/2025
To the Dispute Resolution Team,
Attached is our response for your review.
Thank you for bringing this matter to our attention.
Sincerely,
***** Castro ************* Ombudsman ***************************************************************** **************
Initial Complaint
Date:05/26/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive daily emails from AARP soliciting my participation in their organization . I am not a member of AARP. I continually click unsubscribe, which then returns an email as undeliverable. As a result, I will never join AARP and feel harassed by their solicitations.
Business Response
Date: 06/09/2025

June 9, 2025

Dispute Resolution Team
BBB of **********************************
*****************************
*********** *******; 20005

Re: ******* ********* ID # ********

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******* Dardamans claim that she continues to receive emails from AARP despite her request for them to stop. We have investigated this matter and welcome the opportunity to respond.

AARP makes every effort to comply with all requests from consumers to stop unwanted mailings from AARP. As requested, on June 5th, 2025, the email address for Ms. ********* *****************************has been added to all of AARPs suppression files.
As some emails are prepared ahead of their distribution date, it may take up to 6 weeks for this request to filter through our database.

If Ms. ******** should receive additional targeted emails after July 23rd, she may call me directly at *************** and it would be my pleasure to assist her further. I ask that she please have the emails available, as each notice has specific codes that will help investigate further. If more convenient, *********** may send the emails to me directly at: *************************************** or by U.S. Mail at the following address: AARP, ************* Ombudsman Team,**********************************************************************************

We would like to thank you again for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***** ********
Advisor, AARP Ombudsman Team
*****************************************************************
Initial Complaint
Date:05/18/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This car insurance company is not allowing me access to my billing information. The company will not change the email connected to my account number that I have no access too, thus the company will not allow me access to my billing information.
Business Response
Date: 05/29/2025
May 29,2025

BBB of ******************* &
Eastern Pennsylvania (**********, **)
**************************************************************************************************

Re: ******** *********
ID: ********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by ******** *********. The issue is regarding an auto insurance policy with The Hartford. This complaint has been referred to me for investigation and response.

We are sorry to learn that Ms. ********* has not been able to get assistance with changing her email address associated with her auto policy. Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and response. Since ******** ********* is referring to issues with The Hartford, we forwarded her complaint to The Hartford for investigation and response.

The Hartford advised that attempts were made to contact Ms. ********* regarding her concerns, but direct communication was unsuccessful. Voicemails were left with relevant information and contact details. According to ***********, the member enrolled in both auto and home insurance coverage in September and registered an online account using the email address. Only the customer can update the email address associated with the account.

The auto policy is at risk of cancellation due to nonpayment. A bill for $1,062 was issued on April 18, 2025, with a due date of May 3, 2025. Since no payment was received, a cancellation notice was sent on May 12, 2025, stating the policy would be canceled effective May 28, 2025. The notice also indicated that payment of the full amount by May 28 could reverse the cancellation.

We truly apologize for any frustration Ms. ********* has experienced. Should she have any additional questions or concerns to bring to my attention, she can respond directly to this complaint or call me at **************. Should you have any additional questions, please do not hesitate to contact me.

Sincerely,

****** *****
Member Relations
AARP Services******
*******************************************************************
ASI Case ID: ********

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AARP is NOT a BBB Accredited Business.