Business Profile

Associations

AARP

Headquarters

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Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

279 total complaints in the last 3 years.
109 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/17/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly unsubscribed from AARP sending emails, I have called customer service and ask them to stop the emails from coming and they never stop over and over and over and over every day and I'm sick of it AARP you're harassing me and I want it to stop now no more emails ever
Business Response
Date: 05/19/2023
May 19, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: *************************** #********

Dear Dispute Resolution Team:

We are writing regarding the complaint of ******************************* that was filed with your office on May 11, 2023, and transferred to our office for handling. The complaint entails Ms. ******* concern that she continues to receive unwanted email messages after receiving assurance that they would cease. We have investigated her concern and welcome the opportunity to resolve this matter.

AARP makes every effort to comply with all stop email requests. We apologize for any aggravation that these communications may have caused ****************. Our records indicate that a membership account (#**********) was established in the name of ****************************** on April 14, 2023, and the email address ************************ was also provided during this process. *************** mentioned in her complaint that she contacted AARP requesting that they stop, but continued to receive them. Our records indicate that she contacted AARP via telephone on April 17, 2023, regarding this matter. Unfortunately, the agent with whom she spoke did not properly process her request. We apologize for this oversight and have contacted our colleagues who manage our representatives to address the issue and provide appropriate coaching.

Today I have requested to remove the email address ************************ from her membership account. As some communications are prepared ahead of their distribution date, it may take up to ten days for this request to filter through our database.

If **************** should receive any additional emails after May 29, 2023, she may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to [email protected] or mail it to the following address: AARP, Consumer Care Ombudsman Team-A9-135G, 601 E Street, NW Washington, DC 20049.

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

****************************
Member Relations Sr. Analyst
Consumer Care
Initial Complaint
Date:04/06/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for membership and information was sent to my home for my ex-wife not me.
Business Response
Date: 05/04/2023
May 4, 2023

BBB of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404

Re: Complaint ********
*** ****
*** **** ****** *******
Madison, AL *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding *** ****’s complaint that he signed up for an AARP membership and that information pertaining to the AARP membership was mailed to his ex-wife at his address, rather than to *** **** himself. We have investigated this matter and welcome the opportunity to respond.

I called *** **** at ###-###-#### per his complaint to gain a better understanding of the events. *** **** informed me that his ex-wife’s name is, “***** ****.” I was able to identify an AARP membership under her name and determined *** ****’s $30 check was applied to that membership, rather than starting a new one for him, which was his intention. I also learned that *** **** was listed as a Secondary Member on that membership until February 16, 2023, which was the result of *** **** contacting AARP to have his name removed from the account and to cancel it. Though he was removed from the account, he was not able to cancel it, as he was the Secondary Member.

Additionally, a $30 refund check was issued on February 16, 2023, to: ***** ****, *** **** ****** *******, Madison, AL *****, as she was the Primary Member on the account. I have verified with my colleagues in AARP Treasury that that check has not been cashed and asked them to put a stop payment on it. I have manually ordered a $30 refund check payable to: *** ****, *** **** ****** *******, Madison, AL *****, which he will receive within four weeks.

Finally, I have blocked ***** **** from receiving future mailings from AARP and our affiliated partners at *** ****’s mailing address. It may take up to 12 weeks for those mailings to stop entirely, in order to ensure that any already in progress are completed.

If he has any further questions or concerns, *** **** can email any correspondence to my attention at [email protected], or mail to: AARP Consumer Care Ombudsman Team, # A9-135, 601 E Street, NW, Washington, DC 20049. Additionally, he can call me directly at ###-###-####.

Thank you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

****** ***************
Consumer Care Ombudsman
[email protected]
Initial Complaint
Date:03/30/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Aarp removed $63 from my debit account. I was unaware that they would take the money, as I was rejoining and thought it would be $12. This date of transaction was February 6, 2023. I have called several times. They said it was refunded. As of yet, I have not received the refund. I have also double checked with my bank. The last time I called, about 2 weeks ago, they said someone would get back to me via email within 3 days. I have heard nothing and still no refund. I have also requested that they cancel the membership.
Business Response
Date: 04/17/2023
April 17, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

Re: Complaint # ********
***************************
*******************************
Brewster, MA *****

To The Dispute Resolution Team:

We are in receipt of your letter regarding ******************** claim that she has not yet received her a $63 refund which she requested on February 6, 2023. We have investigated her concern and welcome the opportunity to resolve this matter.

******************* renewed her AARP membership online on February 5th, and our system charged her $12 for a one-year membership, as well as $63 for a five-year membership. On the same day, ******************** reached out via our AARP Chatbot to cancel the $63 payment. However, the chatbot could not assist her and let her know an agent would be able to better assist her during our regular business hours.

On February 6, ******************** sent a text message to our call center, asking that both the $12 and $63 payments be refunded. At that time, our representative appropriately refunded the $12 and $63 charges, stating that it would take 1-2 paper billing cycles for the refund to show on **. ********* account.

On February 21, ******************** contacted the AARP Chatbot again, stating she would like her refund processed immediately. She followed up with two phone calls --one on March 14th and one on April 7th. While the $12 refund had successfully processed, there was a technical issue with the $63 refund. An escalated case was created by the agent on March 14th.Unfortunately, due to a system backlog, it was not addressed in a timely fashion.

The technical issue was resolved and the $63 refund was successfully processed April 17th. ******************** should see the refund reflected on her credit card within the next seven business days.

We apologize for this oversight and thank ******************** for her patience and understanding.

If ******************** does not receive her refund or needs additional assistance, she may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to my attention through the following email address, **************************************** or mail it to the following address: AARP, Consumer Care Ombudsman, 601 E Street, Washington, DC 20049.
We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

***************************
Consumer Care Ombudsman
Initial Complaint
Date:03/27/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My AARP membership will be up ( they say end of April ) I think around May 12. I called to make sure it will not be RENEWED, and I get NO MORE Mail, Email, Text or Phone calls, from this company. I spoke to an agent on 3/27/2023 around 8:30am, She did not seam to be sure of anything I ask her. So I ask to speak to a supervisor, after being on hold for 15 minutes I was discounted. So I felt this would be the best way to get there attention and have proof that I contacted them. I should have 2 different emails on file. *******@ **************@
Business Response
Date: 04/10/2023
April 10, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:      Complaint #********
***********************
                             **** * ********** #***
                        Denver, CO *****


To the Dispute Resolution Team:

We are in receipt of your letter regarding ****************** request that he no longer receive solicitations from AARP. We have investigated his concern and welcome the opportunity to resolve this matter.

**************** has been a valued AARP member for 9 years.

His AARP membership expires at the end of this month. I reviewed his call to our contact center on March 27, 2023. The AARP representative cancelled the Auto-Renew feature on his membership and insured that his name at his address were suppressed from receiving targeted solicitations from AARP and our affiliated service providers (those addressed to a specific individual at a specific address).

As some of the mailings are prepared ahead of their distribution dates, it may take up to twelve weeks for this request to filter through our database and those of our service providers. Should **************** receive any targeted solicitations after June 19, 2023, he should feel free to contact me via phone, email or mail (see contact details, below).

**. ******* email address, ************************* was previously showing as “Pending Global Opt-in” in our database. This means that it was never confirmed by ****************. The status was changed to “Globally Opted-Out” today. **************** may have received an email that showed his address as active (temporarily) the change was processed. His email address ***************** was Globally Opted Out on 3/27/2023.

If **************** has any questions or concerns, he may call me directly at **************, and it would be my pleasure to assist him further. If more convenient, he may send an email to [email protected], or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

*************************
Consumer Care Ombudsman
[email protected] us why here...
Customer Answer
Date: 04/13/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

Regards,

***********************

I am still getting email from this company to call them is just a waste of my time because nobody listens to the consumer.
Initial Complaint
Date:03/20/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have requested that this business stop all communications with me multiple times every which way humanly possible even filing an ethics complaint and I have told them to stop selling my personal information. They pray on the vulnerable and make you jump through hoops in a never ending cycle. Today 3/20/23 the ethics board forwarded me an email that was sent to the executive board at AARP telling them to cease and desist and remove my information from the AARP databases, within minutes I received an email from AARP " thanking me for updating my home address so I continue to get there mailings" I cant make thix up and feel like I am in the twilight zone!! I want the AARP scam of a business to leave me alone. I DONT want anything to do with AARP or any of its affiliates.
Business Response
Date: 04/13/2023
April 13,2023

BBB of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404

Re: Complaint ********
*******************
**************************************************************************

To the Dispute Resolution Team:

We are in receipt of your letter regarding ********************* complaint that she continues to receive unwanted mailings from AARP and our affiliated partners. We have investigated this matter and welcome the opportunity to respond.

************** submitted a Delete Request on January 24,2023 via the Your Privacy Choices option available on each page of our website, aarp.org. We processed and completed her request on January 25, 2023,per our correspondence with her. However, due to the lead times required by vendors, affiliates, and Member Benefit Providers to fulfill mailing campaigns, it may take up to 12 weeks for mailings from AARP and our affiliated partners to stop entirely. The mailing she received on March 18th from The ********,a Member Benefit Provider, was just such a campaign. Due to the 12-week standard lead time, ************** may continue to receive mailings through April 19, 2023 (12 weeks from the completion of her Delete Request).

In addition to the complaint she filed with the Better Business Bureau, ************** also filed a complaint with the *** Center for ***************** on March 20, 2023. Due to our previous processing of her Delete Request referenced above, we had to create a new record for her when researching that complaint, since we no longer had any record of her in our database. Unfortunately, this action inadvertently resulted in the email being sent to her regarding her profile being updated, which she referenced in her complaint as follows: within minutes I received an email from AARP thanking me for updating my home address so I continue to get there mailings. We can confirm that the record created to research **************** request has also been deleted.

If she has any further questions or concerns, she can email any correspondence to my attention at [email protected] or mail to: AARP Consumer Care Ombudsman Team, # A9-135, 601 E Street, NW, Washington, DC 20049. Additionally, she can call me directly at **************.

Thank you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

******************************************
Consumer Care Ombudsman
***************************************
Customer Answer
Date: 04/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************

Customer Answer
Date: 05/25/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

AARP continues to send me unauthorized mail even after they promised that I wouldn't receive such mailings AFTER April 19th 2023 and AFTER I filed an ethics complaint, AFTER the ethics board warned them to STOP selling my information , After removing myself directly from the AARP website, AFTER I spoke to numerous AARP representatives including "Bruce" via email telling AARP to CEASE and DESIST, AFTER I removed myself from the stupid AARP PDP in favor of a conservative provider.. and After all this AARPs affiliates at Hartford Auto still are sending me mail... AARP is a SCAM!!! They DONT hold up to their end of the resolution bargain that they promised by removing my name from the endless affiliates they SOLD my information to without MY CONSENT... I will attach the mail I will be receiving tomorrow 5/1/23 from an AARP affiliate that is showing up on my USPS dashboard. Please Please Please HELP me get rid of these predators at AARP and TELL them to ABIDE by both the ethics board and the promises they made of NOT sending me junk mail. This is the definition of insanity.

Regards,

**** *****
Business Response
Date: 05/31/2023
May 31, 2023

BBB of Metro
Washington DC and Eastern Pennsylvania
1411 K St.
NW, 10th Floor
Washington,
DC 20005-3404

Re:
Complaint ********
**** *****
*** ******** ****** **
Torrington, CT *****

To the
Dispute Resolution Team:

We are in
receipt of your letter regarding **** *****’s rejection of our response to complaint
********, due to her ongoing issue related to mailings from AARP. We have
investigated this matter and welcome the opportunity to respond.

Upon
receiving *** *****’s latest correspondence regarding receiving additional mail
from AARP, we investigated the matter and found that a coding error was
responsible for her name and mailing address not being removed from the mailing
list. We corrected the error and sent the updated suppression file to our
service providers on May 23, 2023. *** ***** should not receive any more mail
from AARP beyond August 15, 2023, though we anticipate the end date to be sooner.

If
she has any further questions or concerns, she can email any correspondence to
my attention at [email protected], or mail to: AARP Consumer Care Ombudsman Team, #
A9-135, 601 E Street, NW, Washington, DC
20049. Additionally, she can call me directly at ###-###-####.

Thank
you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to
enhancing the quality of life for all, as a responsible, effective consumer
advocate.

Sincerely,

****** ***************
Consumer
Care Ombudsman
[email protected]
Initial Complaint
Date:03/07/2023
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am and have been a loyal AARP customer for the past four years. This past weekend since 3/2, I was not able to earn my daily limit of 7,500 points. By the time I realized my balance was not changing, it was too late on a Saturday evening. Customer Service is not available on Sunday. I called customer service Monday, March 6 and spoke to an *****. He confirmed there were issues over the weekend. However, he did not resolve my concern of completing videos or quizzes without any earnings. I feel I should have been compensated at least 15K points for those days, as history will show I max out every day. I was very disappointed with the customer service agent and AARP for their handling of this issue. It would be different if I didn't call and express my concern. I will have to say this has been my first time being disappointed with this company, as I enjoy all that I learn and benefit from this site. I also feel that my time is worth something, as I did complete the tasks. Before I forget, ***** did ask if I could remember which tasks I completed. I told him NO. How am I supposed to remember which 25 videos or quizzes I completed. This was really bad customer service if you ask me.
Business Response
Date: 03/21/2023
March 21,2023

BBB of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC

Re: Complaint ********
***********************************
PO BOX **
Dayton, OH *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding *************************** complaint that she was not properly credited with the daily limit of 7,500 points via the AARP Rewards Program during the weekend of March 4th and 5th We have investigated this matter and welcome the opportunity to respond.

I added 15,000 points to **. ********** AARP Rewards account per her request. Additionally, I called her at ************** to assure I addressed her concerns completely. She was satisfied with this resolution.

If she has any further questions or concerns, she can email any correspondence to my attention at [email protected], or mail to: Consumer Care Ombudsman, AARP, 601 E Street, NW, Washington, DC 20049. Additionally, she can call me directly at (**** ********.

Thank you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

******************************************
Consumer Care Ombudsman
[email protected]
Customer Answer
Date: 03/22/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************************
Initial Complaint
Date:03/07/2023
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP keeps sending us a bill to renew my membership even though I have paid up through March of 2026. Many customers are elderly, and might pay more than once because of this practice of multiple renewal requests before they are due. I have no way to call AARP. There is no way to submit a complaint on my AARP online account. This borders on taking advantage of the elderly.
Business Response
Date: 03/17/2023
March 17, 2023

BBB of Metro Washington, DC and Eastern PA
1411 K Street, NW 10th Floor
Washington, DC 20005

            Re:      Complaint #********
*************************
                             *** ***************
                        Roswell, GA  *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding ******************** claim that he has received multiple membership renewal solicitations. We have investigated his concern and welcome the opportunity to resolve this matter.

**************** has been a valued AARP member for 30 years.

AARP provides members the opportunity to customize their communications preferences with the organization. Some members prefer to receive early renewal notifications, some containing incentive/discounted membership fees or premiums. Others prefer to receive few notifications.

On *** ******* I have arranged for his account to receive few notifications. Under this process, he will receive one notice via USPS about 30 days before expiration; one notice via email (if he is opted-in to receive email from AARP); and one notice about 30 days post-expiration, if his account should lapse. His account is current through March 2026.

As some mailings are prepared ahead of their distribution date, he should allow 6 weeks for this request to fully filter through our databases. We appreciate his patience and understanding.

It should be noted that it is AARP policy to refund membership fees to those who join or renew in error. Additionally, when an account receives more than two advance payments, a refund is automatically generated for the member.

While *** ****** stated that he had difficulty trying to find assistance through his online AARP account, the options for phone and chat are clearly presented via the AARP Help Center by choosing “My Account” and “Contact Us.”

If *** ****** has any questions or concerns, he may call me directly at (**** ********, and it would be my pleasure to assist him further. If more convenient, he may send an email to [email protected], or mail to the following address: AARP, Consumer Care Ombudsman Team, 601 E Street, Washington, DC 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

*************************
Consumer Care Ombudsman
[email protected]
Customer Answer
Date: 03/23/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you to AARP for resolving the matter. Many elderly people do not know how to navigate various websites, so your help is very much appreciated.

Regards,

*************************
Initial Complaint
Date:03/04/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP has partnered with ******** to provide roadside assistance to clients for a monthly & annual fee. Ive been trying to get a tow truck for 7 straight hours. After being told my membership doesn’t exist, I have to pay still for the service, the employees end the live chats in the middle of conversations, they lie directly to you, they understand little to no English when on the phone, the read from a script which cannot provide the answers to my issues, they faked their tow truck tracker, the tow truck driver was unaware he was even picking up my vehicle, my tow was cancelled more than once, the last tow truck drivers tracker was completely wrong along with his ETA, he was more than another hour away, I’ve been stuck with my vehicle with no help for 7 straight hours. I am paying over $12 annually to AARP for a membership and $12-$16 monthly for the AARP ******** roadside assistance. I want an immediate refund of my membership, a very sincere apology, and proper compensation for my lost time of 7 hours. Extremely unprofessional of a business to have zero accountability. Not even a single phone number could help me. To think thousands of Americans will be experiencing the same I have proper belief this needs to be investigated accordingly. This is serious. This is fraud. This is a scam. You’re worth millions of dollars yet you’re still stealing from the consumer who matters the most. I will be in contact with my attorney.
Business Response
Date: 03/23/2023
March 23, 2023

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Re:***********************
ID: ***********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by ***********************. The issue is regarding the service experience with AARP Roadside Assistance provided by Allstate. This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research, and response. Since *********************** is referring to issues with ********, we forwarded her complaint to ******** for investigation and response.

Pre Allstate, they noticed that the first service *************** requested was via the mobile app with a callback of **************.Unfortunately, the service provider that was assigned to the request was unable to contact **************** at this phone number, and for that reason, they canceled the service. On the other hand, Allstate noticed that the rescue agent that was assigned to secure a new service provider for **************** did not follow their correct procedures to secure a service provider for ****************. They noticed that the second provider assigned to the service did not follow the correct procedure to assist **************** with his request. ******** called **************** twice to provide him with their findings and the resolution of the case; however, **************** used abusive language and terminated the interactions. Please be aware that Allstate is willing to reimburse **************** up to his benefit limit if he secured a provider on his own on the day of service needed.

We truly apologize for any frustration *********************** experienced. Should he have any additional questions, he can respond directly to this complaint or call me at ************.Should you have any additional questions, please do not hesitate to contact me.

Sincerely,
***********************
Member Relations
AARP Services, Inc.
601 E St NW
Washington, DC 20004
ASI Case ID: ********
Initial Complaint
Date:03/01/2023
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Asking my 80 year old dad for donations even after Ive asked them to stop many times. Im forwarded to an extention trying to sell healthcare devices and save on prescriptions. They're more agressive each time with asking for money to political campaigns regarding ** and ******** Between $10-$100 or more is what they ask. They disregard over the past year my asking to be removed. And offering eldery related "gifts" to join their membership.
Business Response
Date: 03/16/2023
March 16,2023

BBB of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10th Floor
Washington, DC 20005-3404
Re: Complaint ********
*******************
*****************************
Belleville, IL *****

To the Dispute Resolution Team:

We are in receipt of your letter regarding **************** complaint that AARP Foundation (Foundation)continues to send her 80-year-old father requests for donations. We have investigated this matter and welcome the opportunity to respond.

I handled a case related to this matter on February 2, 2022. When researching that case, I called ************ to address her concerns. She informed me as to the nature of her complaint and requested that all mailings from Foundation cease. I worked with my colleagues in Foundation to complete her request, and her fathers profile was updated accordingly.

Since receiving this BBB complaint, I have confirmed with my colleagues in Foundation that *********** was removed from their database on February 3, 2023. It can take up to ************************************ order for any mailings already in progress to be completed. To that end, ************ may still receive mail from Foundation until March 20, 2023. I encourage ************ to contact me directly if ************ continues to receive unwanted mailings beyond this date so that I can further research the matter on his behalf.

If she has any further questions or concerns, she can email any correspondence to my attention at [email protected], or mail to: Consumer Care Ombudsman, AARP, 601 E Street, NW, Washington, DC 20049. Additionally, she can call me directly at **************.

Thank you for bringing this matter to our attention. It is our hope that our actions demonstrate our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

******************************************
Consumer Care Ombudsman
***************************************
Customer Answer
Date: 03/19/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************
Initial Complaint
Date:02/28/2023
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On February 28, I called AARP's roadside assistance, in which I am a member. An AARP representative speaking with a foreign accent stated, I would have to pay $149 for a two mile tow. I stated I pay $69 annually for a free tow. The rep disconnected and the tow driver never showed. This is unacceptable, false advertising, scam.
Business Response
Date: 03/17/2023
March 17, 2023

BBB of Metro Washington DC &
Eastern Pennsylvania (Washington, DC)
1411 K St, NW 10th Floor
Washington, DC 20005-3404

Re:***************************
***********

Dear BBB Representative:

This is a response to a recent complaint to the Better Business Bureau, filed by ***************************. The issue is in regard to AARP Roadside Assistance provided by ********. This complaint has been referred to me for investigation and response.

Please be advised that while AARP contracts with providers to make products and services available to AARP members, neither AARP nor its affiliate is the provider. When AARP
receives a complaint such as the one that you forwarded, AARP will forward the complaint to the appropriate provider for feedback, research and response. Since *************************** is
referring to issues with AARP Roadside Assistance provided by Allstate, we forwarded her complaint to ******** for investigation and response. ******** will be contacting her directly to advise the outcome of this matter.

We truly apologize for any frustration *************************** experienced. Should she have any additional questions or concerns to bring to my attention after hearing from ********,
she can respond directly to this complaint or call me at ************. Should you have any additional questions, please do not hesitate to contact me.

Sincerely,
***********************
Member Relations
AARP Services, Inc.
601 E St NW
Washington, DC 20004
ASI Case ID: ********

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