Business Profile

Associations

AARP

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Associations.

Complaints

This profile includes complaints for AARP's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

276 total complaints in the last 3 years.
107 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/24/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For close to an entire YEAR I have not been able to use areas of AARP's website. I can't use the Community area, in particular, right now where members can post and answer questions. I have contacted AARP in every way possible to address this with no resolution to date.I have spent time on the phone with representatives; I have emailed (currently communicating with *********************) and I have even MAILED PHYSICAL LETTERS to AARP's headquarters. There is no service in the world you'd expect to have to wait close to a year for resolution, especially when you're a paying member. At this point, I absolutely do not expect that AARP cares to resolve the issue or even knows how. Still, they love reminding me to renew. So, I'd like THEM to pay for my next one-year renewal that's due in August (I'm not sure of the exact date my renewal is since the section of the site where I can check my account status has been giving "under maintenance" messages for days now. I can't even use THAT area of the site now.)If they cannot cover the renewal for the next year, I absolutely will not be spending my hard-earned money to renew again. If I can't be assured of timely support in instances like these, then I can't feel confident my membership will afford me access to the benefits I pay to receive, including SUPPORT! I clearly can't count on AARP but AARP can absolutely count on ME not to give them another ***** of MY money for the inattentive, absent, and unsupportive assistance I've received. I bet you they'll balk at throwing me a $12 bone (the cost of the membership). Wouldn't surprise me at all.
Business Response
Date: 07/08/2024
July 8, 2024

BBB of ******************** and **********
**************************************************************************************************

Re: ***************************- #********

Dear Dispute Resolution Team:

We are writing regarding the complaint of Ms. *************************** that was filed in your office on June 25, 2024, and transferred to our office for handling. The complaint entails her concern that she has been unable to access the Community Forum of the AARP.org website for nearly a year now despite her prior contacts with AARP. We have investigated her issue and welcome the opportunity to resolve this matter.

We apologize for any aggravation this matter may have caused **************.The member stated in the complaint that she has contacted AARP over the past year searching for a solution to her web issue. While several contacts exist in our system going back to October/2023, this matter was just escalated to the appropriate level for proper assistance in May/2024. However, after researching this matter, it was revealed that ************** was banned from posting in the online community for not complying with the terms and conditions for behavior. Although the ban should have been a maximum of eight days, there was an indefinite ban placed on her account inadvertently, which prevented the member from posting in the Community Chat of AARP.org during this time. Upon notifying the proper department regarding this issue, they were able to lift the ban to allow normal posting activity to resume.
As result, we are more than glad to honor Ms. ****** request and extend her account for a year. Membership cards reflecting August/2025 have been sent and should reach her within 4 weeks. In addition, we sent a $25 Mastercard gift card for any time and inconvenience, and it should reach the member within 7 to 10 business in a separate mailing from the updated membership cards. Again, I would like to express our apology for the oversight that the member experienced.
If ************** should need any further assistance with this matter, she may call me directly at **************, and it would be my pleasure to assist her. If more convenient, she may send an email to *************************************** or mail it to the following address: AARP ************* Ombudsman Team-A9-135G, *********************************************************************
Dispute Resolution Team
Page 2
Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

********************************* Analyst
************* Ombudsman Team
Customer Answer
Date: 07/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Its just a shame that this is what it took to get a resolution.

Regards,

***************************
Initial Complaint
Date:06/21/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Wednesday, June 19,2024 I ordered a Hotel.com and a Carnival cruise line gift card from AARP rewards for an upcoming trip. According to the website "Help" page the email receiving my gift cards should be delivered withing 24 hours. On Thursday, June 20,2024 I contacted the business via their Help Chat and was told that it could take up to 48 hours to receive the email and if I had not received it in that time period to notify them. As of Friday, June 21,2024 I still had not received the gift cards so I contacted the Help Chat again. I was told that there was an issue processing the order. I can only assume that it was on their end because the funds have cleared my credit card completely. When asking about a refund to free up the funds for my trip, due to not receiving the gift cards, I was told that they did not issue refunds. I was told that I would have to wait 3-5 days to hear from someone. I am not in a position to have $545 held up for 5 days because we will be traveling and if the gift cards are not available for my use then I need the money back on my credit card for the trip. I know refunds can take a few days so if I were to wait the 5 days they requested and then ultimately had my money refunded it would be too late to pay for items needed on my trip. So I either need my product delivered promptly or a refund issued so that it will be on my card in time for travel.
Business Response
Date: 07/05/2024
July 5, 2024

BBB of ******************** and **********
**************************************************************************************************

           Re:      Complaint # ********
                        *************************
31 ******* Dr
********, AL 36272

To the Dispute Resolution Team:
I am writing in response to the complaint filed by ************************* regarding the delivery of her $450 Carnival Cruise gift card and $95 Hotels.com gift card purchased on June 19, 2024. We appreciate the opportunity to address this matter and provide a full explanation.

On June 19, 2024, **************** successfully completed the purchase of one $450 Carnival Cruise gift card, and one Hotels.com gift card. However, she did not receive the gift cards immediately and reached out to our contact center via live chat on June 20, 2024.The agent informed **************** that it may take up to ***** business hours for the gift cards to be delivered. On June 21, 2024, **************** reached out again,expressing her concerns about not receiving the gift cards. An internal case was created and forwarded to the ************* Ombudsman team. We sent her an email on June 21, 2024, to acknowledge receipt of her case. We are pleased to inform you that the gift card was successfully sent and received by **************** on June 25, 2024, and a confirmation email was sent to her as well.
It is important to note that the Terms and Conditions of the AARP Rewards program,of which every participant must agree to prior to joining the program, state the following regarding digital gift card delivery timelines: Digital Rewards items will be delivered to the Participants email address associated with their AARP.org Online Account within 24 hours for orders submitted during normal business hours (8 am - 5 pm EST Monday Friday). Orders submitted on weekends or federal holidays, orders missing sufficient information to ensure the order is valid, and orders that encounter payment issues may take longer to resolve. AARP further reserves the right to extend delivery times in its sole discretion and without compensation or reimbursement to Participant for any reason, including without limitation to conduct due diligence, to resolve supply issues, or to audit transactions.
Further disclosures are also provided to all participants prior to the point of purchase. Each item in the catalog reminds users that "In some instances delivery may take longer than 24 hours." The gift cards were delivered to **************** within a reasonable timeframe and in accordance with the agreed-upon terms and conditions.
We apologize for any inconvenience caused by the delivery timeline experienced by ****************. We value Ms. Morrow as a member of AARP and appreciate her patience throughout this matter. If she has any further questions, she can contact me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may also send an email to *************************************** or mail to the following address: AARP ************* Ombudsman Team, *************************************;20049.

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,

*********************
************* Ombudsman
***************************************
Initial Complaint
Date:06/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
my mother paid her aarp membership thru july of 2025. unfortunately she passed away april of 2024 and aarp has agreed to refund a portion of her payment, $20.47. despite three months of calls and messages and agreement to refund this money, none has been received to date. the last contact on 6/19/24 they were going to "research" the issue, which would take 3-6 weeks. i believe they are deliberately stalling hoping i will give up and let them keep the money, which is not rightfully theirs. they are a dishonest, money-grubbing organization without remorse and the worst customer ********************** i've encountered....along with united healthcare as well.
Business Response
Date: 07/08/2024
July 8, 2024

BBB of ******************** and **********
*****************************************************************************************************

Re: *********************** #********

Dear Dispute Resolution Team:

We are in receipt of your letter regarding the complaint of *********************** that was filed with your office on June 24, 2024 and transferred to our office for handling. The complaint entails her concern that a refund has not been received for the remaining time left on her deceased mothers (*************************) membership account (#**********) at the time of her passing. We have investigated ****************** complaint and welcome the opportunity to resolve this matter.

Our records indicate that **************** originally contacted us regarding this matter on April 15, 2024 via chatbot, and a refund of $20.47 was sent at that time. Subsequently, the complainant made contact with us again on June 20,2024 via email inquiring about the status of the refund check that she never received. After researching the refund check that was disbursed to **************** on April 15, 2024, it was determined that another check should be processed and issued since the initial had not been cashed to date. For her inconvenience, a $25 Make It Right gift card was sent to ****************. It was discovered during my investigation that there was an oversight in the June 21, 2024 processing of the refund check although the gift card was sent successfully.

As of today, July 8, 2024, I can assure you that a refund in the amount of $20.47 has been processed effectively in the name of ***********************, and it should reach her within 4 weeks. I would like to apologize to **************** for any frustration that she encountered due to this issue.

If she doesnt receive the refund within the provided timeframe, **************** may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to ************************************************** or mail it to the following address: AARP, ************* Ombudsman, ****************************************************************************************;20049.

I hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible,effective consumer advocate.

Sincerely,

********************************* Analyst
*************, Ombudsman Team
Business Response
Date: 07/08/2024
July 8, 2024

BBB of ******************** and **********
*****************************************************************************************************

Re: *********************** #********

Dear Dispute Resolution Team:

We are in receipt of your letter regarding the complaint of *********************** that was filed with your office on June 24, 2024 and transferred to our office for handling. The complaint entails her concern that a refund has not been received for the remaining time left on her deceased mothers (*************************) membership account (#**********) at the time of her passing. We have investigated ****************** complaint and welcome the opportunity to resolve this matter.

Our records indicate that **************** originally contacted us regarding this matter on April 15, 2024 via chatbot, and a refund of $20.47 was sent at that time. Subsequently, the complainant made contact with us again on June 20,2024 via email inquiring about the status of the refund check that she never received. After researching the refund check that was disbursed to **************** on April 15, 2024, it was determined that another check should be processed and issued since the initial had not been cashed to date. For her inconvenience, a $25 Make It Right gift card was sent to ****************. It was discovered during my investigation that there was an oversight in the June 21, 2024 processing of the refund check although the gift card was sent successfully.

As of today, July 8, 2024, I can assure you that a refund in the amount of $20.47 has been processed effectively in the name of ***********************, and it should reach her within 4 weeks. I would like to apologize to **************** for any frustration that she encountered due to this issue.

If she doesnt receive the refund within the provided timeframe, **************** may call me directly at **************, and it would be my pleasure to assist her further. If more convenient, she may send an email to ************************************************** or mail it to the following address: AARP, ************* Ombudsman, ****************************************************************************************;20049.

I hope that this information has been helpful, and we have demonstrated our commitment to enhancing the quality of life for all, as a responsible,effective consumer advocate.

Sincerely,

********************************* Analyst
*************, Ombudsman Team
Customer Answer
Date: 07/08/2024
i did receive the gift card....but my complaint still stands until i actually see the check....they have given me so much wrong information and downright falsehoods that i don't believe anything they say anymore....the fact that they inferred that i would deliberately ******* AARP out of a measly ***** makes me furious.
Customer Answer
Date: 07/08/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution WILL BE SATISFACTORY IF I ACTUALLY RECEIVE THE CHECK FROM THIS ORGANIZATION THAT HAS PREVIOUSLY COMMUNICATED FALSEHOODS TO ME.

Regards,

***********************
Initial Complaint
Date:06/11/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Today is 6/11/24 and some of us are NOT able to post in the AARP Forum. This same issue happened 5/28/24 to 6/4/24. We were told via Chat to email ************************************ and that IT has escalated the issue when we called them - a callback in 2 business days. NO response to our email and no callback. We cleared our cache/browsers/cookies, tried different devices and browsers. Nothing helped. Why is this issue happening AGAIN? Thanks!
Customer Answer
Date: 06/15/2024
Please EDIT my email address. Not sure WHY you have ********************* Unfortunately AARP will NEED email address I use for my AARP **************** Profile to LOCATE me in their records. I use ******************* for AARP. Please CORRECT. Thanks!!! Also, MORE people CANNOT post in the AARP ****************. Now we are getting an Error 52 Cloud something. Forget Name. But ****** says it is sold by Amazon. Maybe a server tool??? Thanks again, ****** :)
Business Response
Date: 07/01/2024
July 1, 2024

BBB of ******************** and **********
*****************************************************************************************************

            Re:     Complaint #********
***************************
5157 Overland Dr
***********, VA 24018


To the Dispute Resolution Team:

We are in receipt of your letter regarding ********************* claim that she has been having difficulty posting on the AARP ***************** We have investigated her concerns.

We heard from the member on this date (July 1) that the issue has been resolved.

We apologize for any inconvenience or frustration ****************** may have experienced. If she has any other questions or concerns, she may call me directly at *************. If more convenient, she may send an email to **************************************** or mail to the following address: AARP, ************* Ombudsman Team, *********************************; 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

****************************** Advisor
************* Ombudsman Team
***************************************
Business Response
Date: 07/01/2024
July 1, 2024

BBB of ******************** and **********
*****************************************************************************************************

            Re:     Complaint #********
***************************
5157 Overland Dr
***********, VA 24018


To the Dispute Resolution Team:

We are in receipt of your letter regarding ********************* claim that she has been having difficulty posting on the AARP ***************** We have investigated her concerns.

We heard from the member on this date (July 1) that the issue has been resolved.

We apologize for any inconvenience or frustration ****************** may have experienced. If she has any other questions or concerns, she may call me directly at *************. If more convenient, she may send an email to **************************************** or mail to the following address: AARP, ************* Ombudsman Team, *********************************; 20049.

We would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

****************************** Advisor
************* Ombudsman Team
***************************************
Customer Answer
Date: 07/01/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***************************
Initial Complaint
Date:06/11/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I fought with the AARP special Seniors auto insurance, The Hartford .They almost doubled my insurance rates and cancelled them with out justification. No accidents or tickets.Every time I call every ******** Contact us, there closed! I contacted the AARP that administers the policy. They automatically with drawl from my checking account for a cancelled policy! No calls to them, texts, or calls to the AARP help fix the problem!AARP insists on calling the Hartford, even after I told them there closed!The AARP and the Hartford, are a fraud! And I have the bank records to prove it.Neither party has tried to resolve the fraud. Nor cares. I tried in vain for almost over three hours, dealing with both. FRAUD on both ends!
Business Response
Date: 06/22/2024
June 22, 2024

BBB of ******************* &
Eastern Pennsylvania (**************)
*************************************
********************-3404

Attn: BBB Representative

Re: *******************************
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau, filed by *******************************. The issue is regarding an auto rate increase with The Hartford and cancelation concerns.This complaint has been referred to me for investigation and response.

Please be advised that AARP contracts with providers to make products and services available to
AARP members. Neither AARP nor its affiliate is the provider. When AARP receives a
complaint such as the one that you forwarded,AARP will forward the complaint to the
appropriate provider for feedback, research and/or response. Since AARP is not the service provider, we unfortunately cannot access ************************** records with The Hartford to address his concerns. To assist, we forwarded the complaint on behalf of ********************** to The Hartfords Escalations Team to have a thorough review and investigation completed.

The Hartfords Escalations Team advised that the premium increase was due to a rate adjustment The Hartford implemented for the state of ********. The policy was never canceled. When ********************** was comparing prices, another carriers report erroneously showed that he had no current insurance. This caused great concern for him and after attempting to contact The Hartford offices while they were closed, he reported this to the Better Business Bureau. The Hartford has confirmed that ************************** policy is active and in good standing.
We apologize for the inconvenience ********************* has experienced. Should you have any
additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
***********************
Member Relations
AARP Services, ****
************
********************
AARP Case ID: ********
Initial Complaint
Date:06/07/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made an online inquiry on the AARP website about a life insurance policy. I just received the pamphlet yesterday, yet this morning I see AARP has withdrawn $144 from my checking account. After calling AARP about this issue, and being transferred to New York Life and 5 different representatives, nobody claims they are the right contact. *** filed a fraud complaint with my bank to reverse the transaction, but this is nonsense and needs to be addressed with BBB
Business Response
Date: 06/13/2024
June 13, 2024

BBB of ******************* &
Eastern Pennsylvania (**************)
*************************************
*******************-3404

Attn:BBB Representative

Re: *********************
ID: ********

Dear BBB Representative:

This letter is in response to a recent complaint to the Better Business Bureau,filed by *********************. The issue is regarding a charge for an online ************** brochure inquiry. This complaint has been referred to me for investigation and response.

I spoke with ************** on June 13, 2024, and confirmed that the issue has been resolved.There was a misunderstanding of the $144.00 charge. The charge occurred the day after the member had made an online inquiry for a brochure about **************. ************** thought he was being charged for the brochure because the charge on his bank account was labeled as AARP **************. He later found out that the charge was related to his AARP UnitedHealthcare Medicare Supplement plan.

We apologize for the inconvenience ************** has experienced. Should you have any
additional questions, please do not hesitate to contact me directly by calling ************.

Sincerely,
***********************
Member Relations
AARP Services, ****
************
*******************
AARP Case ID: ********
Customer Answer
Date: 06/13/2024
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*********************
Initial Complaint
Date:06/07/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
AARP has a coupon on their website for my restaurant that I did not approve, and they will not have it removed. 1313 ClubHere is a link to the coupon they have on their website ***********************************************************
Business Response
Date: 06/21/2024
June 21,2024

BBB of ***********************************
**************************************************************************************************

Re: ******************************* #********

Dear Dispute Resolution Team:

We are writing regarding the complaint of *********************************** that was filed in your office on June 10, 2024, and transferred to our office for handling. The complaint entails her concern that there is a coupon listed on AARPs website for 1313ClubHere without authorization. We have investigated her issue and welcome the opportunity to resolve this matter.

We apologize for any aggravation this matter may have caused ********************. She stated in the complaint that permission was never granted for restaurant 1313 ClubHere to appear on AARPs website (*********************************************************** ) and we wouldnt remove it. AARP offers discount coupons in the restaurant, shopping, and entertainment categories that can be found on our Membership & Benefits page, which is a free benefit for AARP members.These discount coupons are provided to AARP by a 3rd party vendor, Auego, who manage the inclusion of businesses that participate in the program, not AARP. For this reason, we cannot verify the sign-on agreement date with 1313ClubHere. The business owner needs to discuss this matter of the complaint with them directly at **************.
In viewing the AARP website, 1313 ClubHere no longer shows as a listing on AARP.org. However, we suggest that the complainant also contacts the Auego directly to confirm removal from the program. We extend our apology for any inconvenience that she may have encountered.
If ******************* should need any further assistance with this matter, she may call me directly at **************, and it would be my pleasure to assist her. If more convenient, she may send an email to *************************************** or mail it to the following address: AARP ************* Ombudsman Team-A9-135G, *********************************************************************
Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,

******************************** Analyst
************* Ombudsman Team
Initial Complaint
Date:06/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid AARP 460 USD for 5 x100 USD *******s giftcard and according to ******* AARP voided those card. I called AARP and have been told i will get a response in 3 days however 2 weeks past my money were gone and the giftcard were gone
Business Response
Date: 06/18/2024
June 18, 2024

BBB of ***********************************
**************************************************************************************************

           Re:      Complaint # ********
                        *****************
VA 22030
To the Dispute Resolution Team:
I am writing in response to the complaint filed by ***************** concerning the complications he faced after purchasing five $100 ********* gift cards on May 24, 2024. We appreciate the opportunity to address this matter and provide a full explanation.

On May 24, 2024, ********** successfully bought five $100 ********* gift cards from AARP Rewards. Following his contact with AARP through our call center on the same day regarding issues with the gift cards, an internal case was initiated and escalated to the ************* Ombudsman Team. While an email was sent on June 7, 2024, with my direct contact number, requesting a direct call for additional information, ********* confirmed his inability to make a call. Subsequent communication transpired via email exchange, where we sought further details from the AARP Rewards account owner. Despite challenges in phone communication, we successfully resolved the outstanding issue with this Rewards account.

If ********** has any further questions, he can contact me directly at **************, and it would be my pleasure to assist him further. If more convenient, he may also send an email to *************************************** or mail to the following address: AARP ************* Ombudsman Team, ************************************; 20049.

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,

*********************
************* Ombudsman
***************************************
Initial Complaint
Date:06/06/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I joined AARP June 5th and paid the annual fee with a credit card. I then used the exact same card on the same site to take advantage of a benefit offered (discounted gift cards). Their site that accepted my membership fee now suddenly has a payment processing error and will not let me purchase the gift cards. I have called numerous times, performed all troubleshooting steps they offered (and more), messaged them online, posted on their community board, etc. They have had this issue since at least 2020 (found hundreds of these issues on **************** and the best they will offer is we'll get back to you in 3-5 days. This is a known issue and it's easy to research and document yet they act like they are troubleshooting it for the first time. They should not be allowed to conduct business this way. How can they easily collect fees but not allow people to easily use the benefits?
Business Response
Date: 06/11/2024
June 11, 2024

BBB of ******************** and **********
**************************************************************************************************

           Re:    Complaint # ********
                     *******************
109 Nocatee Village Dr
***********, FL 32081

To the Dispute Resolution Team:
I am writing in response to the recent inquiry concerning Mr. ******************* experience when purchasing gift cards on the AARP Rewards platform. We appreciate the opportunity to address this matter and provide a full explanation.

While payment authorization for AARP Rewards gift cards occurs at the bank level and is out of our direct control, our team is constantly reviewing our systems to ensure the best possible user experience. We are also working closely with our bank partners to streamline the verification process to minimize rejection of payment methods without compromising its effectiveness. Our systems are designed to protect members and the AARP Rewards Program from fraudulent activity to ensure we can continue to offer robust benefits for our members.For the security of everyone, the payment systems for purchasing digital gift cards have a lower risk threshold and little flexibility for information mismatches during payment authorization.

**************** most recent purchase from AARP Rewards of five Carnival Cruise gift cards on June 7, 2024, was successfully processed on that date.
We apologize for any inconvenience caused when trying to purchase gift cards from AARP Rewards. We value Mr. Hughes as a member of AARP and appreciate his patience throughout this matter.
If he has any further questions, he can contact me directly at *************, and it would be my pleasure to assist him further. If more convenient, he may also send an email to *************************************** or mail to the following address: AARP ************* Ombudsman Team, *************************************;20049.

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.
Sincerely,

*********************
************* Ombudsman
***************************************
Initial Complaint
Date:05/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction is December 2023 to May 2024 and ongoing, with incessant, harassing requests to my home to pay for someone who does not reside and has never resided at my home. Their notices to a "********************************" are addressed to my home despite 1) such a person never residing here, and 2) repeatedly informing AARP no such person lives or has ever lived here. Despite repeatedly informing AARP and its SVP ***************************** no such person resides here and never has, they continue to harass, ******, insist, bother, and destroy my peace of mind and right to peaceful existence without harassment. AARP has repeatedly failed to correct its continuing mistake and insists on continuing in its unprofessional, exremely poor and unsatisfactory due diligence, and insists on harassing complete strangers with its poor business practices and potential criminal harassment. They have been informed numerous, repeated times with clarity to stop sending their wayward, misdirected notices to my home, yet they continue to insist in their errant, harassing, and potentially criminal behavior. This must stop.
Business Response
Date: 06/10/2024
June 10, 2024

BBB of ****************, ** and **********
**************************************************************************************************

Re: *********************; #********

Dear Dispute Resolution Team:

We are writing regarding the complaint of Mr. ********************* concerning unwanted mailings that were filed with your office on June 3, 2024, and transferred to our office for handling.The complaint entails his concern that he has received mailings from AARP after requesting that they cease. We have investigated his issue and welcome the opportunity to resolve this matter.

AARP makes every effort to comply with stop mailing requests. We apologize for any aggravation that these mailings may have caused him. ************** mentioned in the complaint that he has been receiving them for the past several months at his home address (*****************************************************) in the name of ****************************, whom he does not know. The complainant also stated that he has contacted AARP on several occasions requesting that the mailings cease, but no action has been taken. In addition, ************** also attached recent mailings that he received. Through research, it was determined that these mailings were generated from an account that is still active in the name of ****************************
Unfortunately, AARP has no previous communications from ************** regarding this matter, which explains the continuous mailings currently being produced. Today,I can assure you that the account affiliated with the mailing distribution to the below address in the name of **************************** has been marked accordingly in our system to prevent any future occurrence of this issue.
*********************
********************

We ask that he please allow 12 weeks for the change to take full effect. We know 12 weeks sounds like an inordinate amount of time to stop mailings, but we must explain that direct mail bearing the AARP name and logo include both our mailings and those of our member benefit providers. While we can suppress our own mailings very quickly, ending those of our
providers takes longer. Our providers typically are on a three-month mail schedule which means that on any given day, mailings for the next two months have already been prepared and set. The first opportunity to remove names from the mailing list is in many cases the mailing set to go out in the third month. For this reason it may take a provider up to twelve weeks to delete mailings to a particular address.

Dispute Resolution Team
Page 2

AARP also distributes generic promotional pieces that are sent out in mass mailings as part of AARPs overall membership acquisition program. These pieces are neither addressed to nor targeted to a particular person or household. They are inserted either in shared mail programs(bundled with other offers from other retailers or marketers) in the regular US Mail, or inserted inside a subscription newspaper or catalog. Since these are mass inserts, we do not actually know if the person receiving them is already an AARP member or if they live in a 50+household. Although the language on some of these generic pieces has in the past included an offer to Renew your membership, we have since revised that to explicitly state Join or renew.

If ************** should receive additional mailings after September 2, 2024, he may call me directly at **************, and it would be my pleasure to assist him further. We ask that he please have the mailing available, as each notice has specific codes that will help us suppress his name and address more effectively.

If more convenient, he may send an email to *************************************** or mail it to the following address: AARP ************* Ombudsman Team-A9-135G, **************************************

Again, we would like to thank you for bringing this matter to our attention. It is our hope that through our actions we have demonstrated our commitment to enhancing the quality of life for all, as a responsible, effective consumer advocate.

Sincerely,

****************************
Sr. Ombudsman Analyst
Customer Answer
Date: 07/14/2024
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 21775981

I am rejecting this response because:

Since filing our complaint, AARP has embarked on a campaign of retaliation. What should have been been a relaxing 4 July 2024 holiday week was marred due to AARP's aggravation of our family and our home. This week brought fresh harassment from AARP. AARP's response to our complaint has been to increase its rate of harassment as never before. AARP receives in excess of $1 billion in funding. Does AARP inform its funders it uses those funds to harass, aggravate, ******, and annoy strangers? AARP seems to be of the position it can harass strangers with impunity, not be held accountable, and there is nothing one can do about it. What should have been a relaxing holiday week was filled with aggravation as AARP sent mail every single day it could, always addressed to an unknown stranger who has never lived nor resided here. We complained to the AARP. What did they do? Intensify their harassment and retaliation. We have returned the mail noting "Return to sender/No such person lives here." The AARP executive responding to our complaint stated he himself was somehow unable to find our returned mail. ***** employees, yet AARP is incapable of correcting one wrong address. Or updating its mailing list. Or finding a single piece of returned mail. This same executive blames AARP'S providers, stating mail may continue to come from them. No: This mail is from the AARP. If that unknown stranger does exist, AARP is apparently distributing their sensitive, personally identifiable information to strangers. Your information does not appear safe with AARP. One must consider is this solely poor business and management by AARP, with nonexistent quality control, or deliberate and intentional harassment. Stop using funders' money to harass people. Stop sending sensive, personally identifiable information to strangers. Correct your mailing lists. Get out of our mailbox. Get out of our home. Get out of our lives. Go away.

Regards,

*********************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Business Response

Customer Answer

Customer Answer

Complaint statuses

Customer Answer

Business Response

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

AARP is NOT a BBB Accredited Business.