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Average of 125 Customer Reviews
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Review fromdonna H
Date: 10/25/2022
5 starsI contacted Shelter Logic, with questions and was very satisfied with the personal service Lynn provided me. There was never a delay in response and she was accommodating and helpful .
ShelterLogic Corp.
Date: 01/13/2023
Hello ******
We are very happy to see that you are pleased with our service. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!Review fromArmand C
Date: 10/23/2022
1 starCrappy product. Warranty sucks. No return email or call back. My husband contacted shelter logics 6 mths ago. Complaint was we tried to return product or have product fixed. We were told *** ******* ** did not accept liability as items purchased thru *** ****** during COVID could not be returned we had to deal with shelter logics for warranty. Mu husband emailed & called and low and behold no answer as yet and it's only been 6 months waiting for your company to contact us. There are pinholes and now the product is degrading with holes everywhere. My husband is storing products for the winter but must now put a green tarp on to protect contents. This issue should have been dealt with in an expedited manor. If *** sells the product and it is warrantied this matter should have been taken care of immediately. We should not have to run around trying to locate you and put in complaints and expect no follow up. I am sick and tired of companies who warrant their crap only to run out the clock so as to not deal with it in an expedited manor. We would like restitution or the next part of my complaint will be posted under you tube. I would appreciate a call back.ShelterLogic Corp.
Date: 10/24/2022
Hello ****** *********
We are sorry to hear about your frustration. Customer satisfaction is important to us, and we would like to gather as much information as possible to assist you with your Warranty claim. One of our Warranty representatives will be reaching out to you via the email you provided. Or you can also email us directly at [email protected] or call us at 1-800-932-9344.
We are looking forward to resolving your issue!Review fromJohn S
Date: 10/19/2022
5 starsWe purchased 3 seperate auto shelters some time ago. Having built and utilized two for a few years now (4 years to be exact) we were putting one together for one of our daughters, and could not locate the manual for assembly. One quick and pleasant phone call to Shelter Logic put us in touch with Christina D. She was so pleasant, responsive and efficient with addressing things and wasted no time in determining which manual was required, and emailing us a copy within 10 minutes. I don't very often wright reviews...however, this level of service, accompanied by such a pleasant attitude should be recognized. Thank you Christina.ShelterLogic Corp.
Date: 01/13/2023
Hello ****,
We are very happy to see that you are pleased with our service. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!Review fromSean R
Date: 10/17/2022
1 starMy experience was good at first but has turned into a nightmare! I had ordered some replacement roof panels for my hardtop gazebo. The package was shipped 3 weeks later only to be automatically returned to the warehouse due to shipping damage. Ok... Customer service helped me make another replacement order, but now its been nearly 8 weeks since the second order and I still have not received the materials. Meanwhile, customer service keeps telling me they are looking into it but then never gives me a response, despite taking payment from me. What is going on???
Sure they may be helpful at first, but if something happens to your order you are in for a very frustrating experience.ShelterLogic Corp.
Date: 11/01/2022
Hello ****,
We are sorry to hear about your frustration. Our records shows that one of our representatives had already placed an order for a new replacement panel Kit for you. Packages do tend to get lost in transit at times. Here's the link to track your shipment:
*************************************************************************=airground
If you have any other questions, please do reach out to us at 1-800-932-9344.
Thank youReview fromDean G
Date: 10/17/2022
5 starsHello all, I dealt with Christina today and she was great! Fixed an issue on my account, put in my order, e-mailed me all the information on my purchase in a very timely fashion, excellent, 5 stars, thank you!
Now if the shipping timing was even close to how Christina did her job, I would be really happy. I am talking about a 14 to 15 hour drive from my home and it is estimated up to 3 weeks for delivery, this is leaving a slightly sour taste with this aspect of my purchase, 2 stars.
**** **ShelterLogic Corp.
Date: 01/13/2023
Hello ****,
We are very happy to see that you are pleased with our service. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!Review fromChris H
Date: 10/13/2022
5 starsGood product, manual, easy to assemble. Had a issue with a couple of ratchets, excellent customer service. Christina was a pleasure helping me. Very satisfied.ShelterLogic Corp.
Date: 01/13/2023
Hello ******
Hello, we are glad to see that you are pleased with the assembly instructions and our service. We are constantly updating our manuals and will be using this feedback proactively. Thank you for taking the time to share your thoughts and for choosing Shelterlogic!Review fromFred R
Date: 10/11/2022
5 starsJust finished a parts & new cover order for my Shelterlogic storage unit. I worked wit Lee Ann Stone today who was excellent & very helpful.
I highly recommend it sing Lee Ann for your Shelterlogic or other needs…Review fromStephen M
Date: 10/10/2022
5 starsWhen we purchased a shelter logic garage online, it came to us within a reasonable amount of time, but when we started to assemble it there was no manual. I called on a Sunday and talked to Lee Ann. She was friendly, professional and proficient. She immediately emailed the instruction manual to me and answered all my questions. I was so surprised to reach a live person via phone on Sunday, but even more pleased to receive such outstanding service while on the phone with her. Thank you ShelterLogic for a great product and great customer service.ShelterLogic Corp.
Date: 01/13/2023
Hello ********
We are very happy to see that you are pleased with our service and your unit. We would like to thank you for taking the time to leave this review and for choosing Shelterlogic!Review fromMerlino
Date: 10/09/2022
1 starMy canopy literally flew away.luckily a tree stop it and it did avoid me biggest and further problems. It is not well made.there is no holes drill in the bottom post in order to put screw with bolts and fix it to bases.only provide 4 sticks for each corners.no sticks for the 4 middle posts..I bought 2 others canopy from ******. Never had any problemsShelterLogic Corp.
Date: 10/14/2022
Hello ***** We are very sorry to hear about this! We would like to review this in more detail and offer the best solution we possibly can. Please submit a warranty claim and have one of our warranty reps review it and provide a solution. Our customer service team can also help you with your request. We are available 7-days a week at 1-800-932-9344.
https://www.shelterlogic.com/registration-and-warranties
We are looking forward to assisting you!Merlino
Date: 10/15/2022
G morning. I send you a register letter From ****** telling you about my ordeal .i also put the warranty form along. I believe i bought your product at ****** ******* .my wife called And i also send you a e-mail. Never got a return. Just Now because I did contacted BBB. I did dismantled the canopy And I cannot use it
I Need to buy more strass And drill the post in order to put screws And bolts. Plus it has been damaged. This product is no well design. That could have been worst With injury's that is unacceptable. I can send you Back the canopy and i would appreciate a refund.Review fromCharles N
Date: 10/05/2022
5 starsCharlie N.
Called to order some extra parts for my Shelter Logic Garage in a Box. Lee Ann could not have provided better service. She was knowledgeable, friendly, engaging and knew exactly what I wanted. Promptly verified my order and walked me through the rest of the order and delivery process. Very pleased with the service. She is a great representative of your company. Thank you.
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