Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a fraud University. I tried to admit in this University and chosen one Degree and talked with there one representative and he said that I can send him my transcript by email to his email and submit my information online and wait 1 or 2 days to evaluate my transcript that how much credits this University can give to me. But I am wrong its been going to be 5 or 6 days I didn't receive any result or that fraud guy didn't answering me that he is sending me the result or not.
  
  I sent that guy many emails or text message also that where is he and did he sending me the result of my transcript that how much credits Post University giving to me but that fraud guy not replying me. So now I know that this fraud University taken my or my transcript information and sold to private companies and make money.
  
  And not replying or not texting back is a proof that University or that guy are or is a fraud who take peoples information and there transcript from them and sold to private companies and make millions of $. And one more proof is that University is fraud is there rank from 5 to 1.
  
  Thank You,
  
  **** *****

  

  Business Response

  Date: 11/21/2022

  Thank you for providing Post University (Post) with the
  opportunity to review ****
  *****’s’ concerns regarding her transcript evaluation. 

  
  Our records
  show that we spoke with this potential student on November 1, 2022, to discuss
  her enrollment at Post University.  During
  this call, Ms. ***** spoke with an Admissions Advisor stating she would like
  her transcripts evaluated and she sent them directly to the Admissions Advisor
  on the same day. During their conversation, Ms. ***** indicated that her name
  was different on her transcripts than on her student inquiry record.   The Admissions Advisor informed her that he
  would determine what Post would need to process the request considering the circumstances.
  The Admissions Advisor to whom she directly submitted the transcripts was out
  of the office until November 10, 2022 and responded to her upon his return.

  
  At
  the time the Admissions Advisor responded, he informed Ms. ***** that Post
  would require a change of name document. He did not receive a response from Ms.
  *****.  To resolve the request, the Admissions
  representative, and other members of the admissions team, attempted to reach
  out to her on November 12, 2022, November 15, 2022, and again on November 17,
  2022. Currently, we have been unable to reach Ms. *****.  

  
  We
  are unable to move forward until we can speak with Ms. *****.  We encourage Ms. ***** to contact an
  admissions representative at the University to provide the necessary clarifying
  documentation so we may complete the evaluation process.

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m currently at post university and I been there since may I was at ******* university and I was getting back 4000 every term I was told by post university I’m new that’s why it takes a long time to get money I received 1069 that’s it I’m like how why I’m taking out loans and financial aid **** I can’t be home and live off that the guy told me I need counceling I’m like why because you holding the money because I’m a new student I never heard of that so now that I received surgery and I’m behind in my work I decided to put in a complaint

  

  Business Response

  Date: 10/20/2022

  Thank
  you for providing Post University (Post) with the opportunity to review ********* ********’
  concerns regarding her stipend amount.  In her statement, Ms. ******** indicated that she had received $4,000
  back every term from her previous University but had only received $1,069 from
  Post University.  We reviewed Ms.
  ******** activity including her account information, communication with Post
  staff members, and her eligibility in accordance with Federal Student Aid (FSA)
  requirements.
  
  Based
  on full-time enrollment with Post, Ms. ******** is eligible for a total maximum
  amount of $6,895 in **** grants and Federal loan funds of $9,500 for her academic
  year, which was processed as shown in the attachment, “********* ******** Ledger
  Activity.”
  
  Prior to beginning her
  enrollment on April 7, 2022, Ms. ********’ Financial Aid Advisor provided her
  with her financial aid award notification including her **** and loan
  eligibility.  Additionally, our phone
  records reflect that Ms. ********’ Financial Aid Advisor (FAA) discussed her
  enrollment level, FSA eligibility amounts, and informed her that she would have
  (approximately) $2,000 in excess funding for the academic year over four terms.
  
  After reviewing our
  records, Ms. ********’ financial aid has been processed by Post in accordance
  with applicable rules and regulations. 
  
  At
  Post University, we take pride in providing a high-quality education and
  exceptional student support.  If at any
  time a student has an experience or concern and does not feel that it has been
  resolved satisfactorily with their assigned representative, they may follow the
  student complaint process published on our website.  To ensure that Ms. ******** understands her financial
  aid disbursements, Post’s Director of Financial Aid will contact Ms. ********
  directly to discuss her disbursements and to discuss any additional funding
  options which may apply.