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Business Profile

Computer Hardware

WinZip Computing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/04/2026

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BE CARTEFULL WinZip IS SET UP TO STEEL
    WinZip keeps on telling me that my subscription is no longer active and in order to use the WinZip program i must renew the prescription. witch I always renewed. my computer crashed and it took a month to bring it back up. and when I needed WinZip again the message came up again. This time I logged in to see what was going on and found I had 5 active licenses. I explained to the company what was going on and asked to refund all of my money. They informed me they would only refund one license and refused to refund the rest. I closed the account because they are thieves.
    end I will never use them again. BE CARTEFULL THEY ARE SET UP TO STEEL

  • Initial Complaint

    Date:12/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 31, 2015 I paid the company $60.45 for a license to the WinZip program. However the activation code would not work. I have sent several emails to the company and chatted with their online robot to try to resolve this. The emails sent were directed by their activation problem section on their website but they would never send me an email back as they promised. On their chat they kept asking me many many questions but would not answer my main question which was who can I call to resolve this issue. On REMOVEDtheir customer service 800 number was changed and they would not answer the new number. This business has stolen my money for several months and not given me access to their software.

  • Initial Complaint

    Date:07/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Dec 15 2024 I bought a 1 year subscription to WINZIP
    Several times I've had to rebuild the REMOVED... having to reinstall many programs
    Since i rarely use WINZIP it didn't matter - until today.
    I have to update the REMOVEDon computer in order to upgrade to W11
    Cannot do that without a REMOVEDUpdate ... can't unpack REMOVEDwithout a tool
    Their website says I don't have an active account (other than 5 months remaining in the contract).
    They have NO active email, no PHONE access, no online cust service, tried their "FAX" #, but that just rings as "busy".

    Would not recommend anyone buying anything from this company EVER.

  • Initial Complaint

    Date:06/16/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Systems Utilities Suite, Disk Tools, Malware Protector and Privacy Protector about six months ago directly from Winzip. Systems Utilities Suite won’t work because it says I am using it on too many computers but I am only using it on one.
    Disk Tools and Malware say the serial numbers are invalid. Privacy Protector works.
    They sent me new serial numbers for Disk Tools and Malware Protector but the software says they are invalid too.
    I have issued tickets. REMOVED. REMOVEDand
    Waited two weeks and received only one response as described above. The software is licensed for one year and then they will bill me again for another year. The license cost me over $150.

    Customer Answer

    Date: 06/16/2025

    Hello!  Shortly after I opened the case, the business sent me another set of serial numbers.  The software now works properly.  Please close the case.

    REMOVED

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid over $46.97 to WINZip for a year's subscription to antivirus software. But after three months of using that software, it stopped and asked for payment. I entered the S/N, but they said it was invalid and kept asking for a renewal of the software. What a deceiver company it is!
    REMOVED

  • Initial Complaint

    Date:01/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Inability to cancel forthcoming renewal. WinZip has notified me that we will be charged for a renewal in 30 days. When I visit the site, it is impossible to find a link to cancel this renewal. There is no way to contact the company.

  • Initial Complaint

    Date:12/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    website charged me for software not needed confusing website purchased software did not even install properly useless

  • Initial Complaint

    Date:11/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is REMOVED. I bought WinZip software form REMOVEDand after 3 months it is showing that your software is outdated, they have put wrong software on retailers website, got email that I have to install it and I have followed steps and registered my brand new software but after few moments, software says, "YOUR SOFTWARE IS OUT OF DATE" Buy Software WINZIP Pro Suite... My question why WINZIP should not put old versions on REMOVEDwebsite if it was an older version, I have paid $54 and later software itself says that OUT OF DATE and buy WINZIP Suite..in another $65.00 I have to pay? I am attaching file, again it is showing it WINZIP Software is out dated, Do I have to pay every 3 months, no software in the world to charge quarterly. This company is so fake. REMOVEDORDER NUMBER REMOVED

    Customer Answer

    Date: 12/13/2024

    I have not heard anything from the WINZIP Company. 

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased Winzip Driver Updater with the addition of WinZip System Utilities Suite for an additional fee. I also purchased Winzip Disk Tools. I was sent License Keys for the Tools and Suite but not for the Updater, so I have never been able to use it to fix anything. It annoys me by popping up frequently and doing a scan, but NO FIX. I have contacted the company at least 10 times. My All-In-One computer is old, with Windows 7 on it, but it has valuable information on it, so I need to keep it running. The Updater wasn't expensive, about $30, purchased on 4/19/24, but I'm a poor widow so the cost was a hardship.

  • Initial Complaint

    Date:03/08/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recently I noticed a charge from WinZip on my credit card. I checked my email to see if I had any kind of confirmation email for this supposedly "recurring" charge and all I found was an email with an ad asking me to download the software for free. I have checked my system and I do not have any software downloaded. All I can think of is that occasionally I get other people's attachment on WinZip. I have written to them twice to no avail. What I don't understand is how they have my credit card number. I see from former complaints that this is a problem with this company. I want a complete refund.

    Customer Answer

    Date: 04/17/2024

    The Company contacted me directly after i wrote the complaint and returned my money

    Customer Answer

    Date: 04/17/2024

    Date Sent: 4/17/2024 10:19:48 AM
    The Company contacted me directly after i wrote the complaint and returned my money

WinZip Computing, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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When considering complaint information, please consider the company's size and volume of transactions. Note that the nature of complaints and a company’s responses to them are often more important than the number of complaints. BBB Business Profiles generally cover a three-year reporting period.