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Business Profile

Computer Hardware

WinZip Computing, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/16/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wasn't paying attention and downloading an unrelated program - suddnly winzip with its popups started popping... every few minutes... telling me I needed to use an evaluation version or buy their app. No problem, says I. I will simply uninstall it since I never wanted it. First it refused to uninstall cause "some component was active". After I tried again and got it to uninstall, I was stunned to turn on my computer and still get this idiotic pop up. I had to take time out of my business day to figure out how not to have this stupid popup from a program I didn't even want harassing the hell out of me.

    This is intrusive, sleazy, and not at all acceptable.

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I responded to an ad that claimed their product would fix my issues if outdated drivers as that was the problem according to their free check up on my desk top PC.
    I paid the fee to supposedly fix the problem and ever since I downloaded the winzip program I am inundated with ads popping up on my screen when I'm trying to use my PC. Also, the updater never worked and keeps saying there are other problems and I need to purchase more software to fix the new issues supposedly discovered by their free version of software I never downloaded to begin with, to my knowledge at least. I requested money back but they claim they have no proof with my name and other information that I purchased the product but sent me a link to cancel future payments.
    I am very frustrated with ad tactics that cause fear and cost more money to make the previous software work better. It's tech abuse at best and extortion.
    It shouldn't be allowed on any platform.

WinZip Computing, LLC is NOT a BBB Accredited Business.

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