Business Profile

Security Systems

Safe Home Security, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

505 total complaints in the last 3 years.
206 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:11/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I put my house up for sale October 12,2024 and I notified Safe Home Security I would be selling my home on October 23,2024 and I want to disconnect my service and I am willing to payoff the remaining amount. I spoke to a few customer representatives as well as interaction via email. I also explained that I will be going into the military and be deployed for over 6 months in Texas. They asked for a proof that I am selling my house which I send via email to **********************
The email conversations were back and forth which Safe Home trying to force me to move my service to another location which I specific explained I am not interested in continuing with their service. I was adamant that I will payoff the remaining balance amount for the contract. They called on October 23, 2024 about 2100 hours forcing me to move my service to another location. I continue explained that I am not interested because I will be going into military for deployment and I will not have a residence to put their security service. The customer representative, Lyzzy R****** was very unprofessional. She was forcing me that I need to spend my money for their service instead of payoff the contract. I explained I am not interested and my main focus is getting deployed. She transferred the phone call to her manager. He was also unprofessional asking me about personal and confidential questions about my military deployment. Has a military airman I do not feel safe with having their service. They are too autocratic and do not consider consumer rights. I am closing my house on November 15,2024 and I will discontinue paying. I will only payoff the remaining contract and that’s it. I am a consumer and I have right to discontinue any services that let me feel unsafe. I will be leaving soon for deployment in ***** and I will want to settle the payoff contract before I leave.
Business Response
Date: 11/13/2024
Safe Home Security acknowledges the client’s request to end their service, as outlined in BBB Complaint ID ********. The complaint notes that the client has been deployed to ***** and no longer requires the alarm service. Additionally, the client reported an unsatisfactory experience with both a customer service representative and their supervisor.
We apologize sincerely for this experience. At Safe Home Security, our top priority is ensuring that services paid for by our clients meet their expectations. In this case, our representatives aimed to explore all available options before issuing the buyout amount of $1,889.74.
As the client’s request is to proceed directly with the cancellation and buyout of their contract, we will honor this request. The final bill for ending the service will be sent by mail and is also available for payment online.
We appreciate the client’s time and attention to this matter and request that this complaint be closed as resolved.
Sincerely,
Princess B***
Retention Manager
Safe Home Security
Initial Complaint
Date:11/08/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had contracted with safe Home Security for a Home Security system. In October 2024 the contract ended. I notified them that I was not going to continue the service. and I had my bank stop paying them by automatic draft. They called and I again informed. That I was not retaining their service. Now they as claiming that the contract automatically renewed until November 2025 even though they never said anything about that . ********* does not allow this. They continue to harass me with letters and emails demanding payment for a service I have canceled . I strongly advise anyone not to do business with them
Business Response
Date: 11/13/2024
Safe Home Security acknowledges the client’s request to cancel her alarm service as outlined in BBB Complaint ID ********. Upon reviewing the account, we confirm that the client called on October 23, 2024, to initiate the cancellation. At the time of her request, her contract was in the process of renewing. The client originally signed the contract on October 30, 2019, for a 60-month term, with an automatic year-to-year renewal thereafter. As such, the client is currently not eligible to cancel the contract outside of the renewal terms.
To assist the client further, I am assigning her case to Rebecca P******, who will reach out to discuss our position in detail and explore the options available to her.
Thank you for your time and attention to this matter, and please consider this complaint closed as resolved.
Sincerely,
Princess B***
Retention Manager
Safe Home Security
Customer Answer
Date: 11/13/2024

Complaint: ********

I am rejecting this response because:the state of ********* does not recognize automatic renewable contracts and the company had informed me earlier this year that my contract ended in October saying nothing about an automatic renewal

Sincerely, ****** *****

****** *****
Business Response
Date: 11/25/2024
Please refer to our previous response.
Initial Complaint
Date:11/07/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a home security system with **** ******** for 3 years since 2019. Then near Mar 2022, **** ******** transferred my security system to Safe Home Security. I thought the original contract will be stopped after 2022. However, it got automatically renewed till end of 2023.

At the end of 2023, I called safe home security and told them to stop the auto renew, provided all my information, and made my payment.

However, safe home security did another auto renew and keeps charging me in 2024. I called them 1 month ago, and asked them why it got auto renewed again, and the person there told me I had to emailed them to cancel the auto renew, which they never told me at the end of 2023.

The customer service refused to cancel the contract saying the renew is done, and I have to pay them more than $650.

Because I know I am going to sell my property in 2024, that's why I called them at the end of 2023 to stop the renew. I have keep contacting their customer service for weeks, and all I got back is "you have contract until 2025". Nothing more. And they reported this amount money to my credit report.
Business Response
Date: 11/13/2024
Safe Home Security acknowledges the client’s request to cancel service, as outlined in BBB Complaint ID *********. While the complaint does not specify the reason for the cancellation request, this does not affect the client’s ability to close the account.
Upon reviewing the account, we found that the client’s 3-year term with **** ******** began on December 13, 2019, with an automatic year-to-year renewal following the contract’s initial expiration on December 13, 2022. The client’s letter, received on September 21, 2024, will be accepted as a cancellation request. As long as the account is current by December, service will be terminated at that time. Please note that the account currently has an outstanding balance of $650.82.
Thank you for your time and attention to this matter, and please consider this complaint closed as resolved.
Sincerely,
Princess B***
Retention Manager
Safe Home Security
Customer Answer
Date: 11/13/2024

Complaint: ********

I am rejecting this response because: I called at the end of 2023 to request cancelation and stop the auto renew. I should pay for the balance due to the end of 2023.

Sincerely,

******* **
Business Response
Date: 11/25/2024
Please refer to our previous response, our stance has not changed, the written cancellation request was not received until September 21, 2024.
Initial Complaint
Date:11/07/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had used Safe Home Security for over 3 years and my lease came to the end and I wanted to cancel it since my landlord sent me letter to move out from the house. After talking with representative she informed me that I need to send written request to cancel along with a letter from the landlord. Which I did and its attached here along with confirmation that they processed it. Now they refusing to cancel my service and not informing in writing what needs to be done. I asked representative to do it and rudely she told me that I am not the only customer and she will send it when she has time and what my contract will not be canceled since it can take up to three month to receive it... via email... Well they received it and processed but still billing me. I need to cancel this security monitoring service. I moved with my bf and he already has his service in place. I need them to credit my card back and cancel service.
Business Response
Date: 11/13/2024
Response to BBB Complaint ID ********
Safe Home Security acknowledges receipt of the client’s request to cancel, accompanied by documentation supporting her lease termination. The client’s contract, signed on August 25, 2021, is for a 36-month term with automatic year-to-year renewal unless written notice of cancellation is provided 60 days prior to the end of the term on August 25, 2024.
In this case, Safe Home Security received the client's cancellation request on October 18, which is approximately 120 days after the required notice period. However, given the lease termination documentation provided by the client, we will proceed with cancellation 60 days from the date we received her request, in accordance with the contract terms.
At this time, no refund is due to the client based on the timing of her notice. We appreciate the client’s patience throughout this process.
Please close this complaint as resolved.
Customer Answer
Date: 11/15/2024

****** ******** *******

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Termination of the contract should be as of 12/18/2024.

Sincerely,

********* **********
Customer Answer
Date: 01/23/2025

We closed the above complaint in November last year and I paid for the two month as we discussed. Contract should have been canceled since I moved to a new location and am no longer using their monitoring service. Yesterday I received another invoice for the month of January. Please reopen the case since SHS is not acting in a good faith and still sending requests for payments for the service that should have been terminated.

Thank you!

--

********* **********
Business Response
Date: 01/24/2025
Following our initial complaint response, the client disputed payments with her bank seven days later. After this dispute, a bill for two months of service was sent to settle the account. The client subsequently mailed the payment, which was received and applied to the account. As a result, the account was not finalized for closure on December 31, 2024 to be in time for the 60 days.
The invoice referenced by the client appears to have been automatically generated while her payment was in the process of being applied to the account. We regret any confusion or inconvenience this may have caused. At this time, the client’s account with Safe Home Security is in the final stages of closure, and no further action is required.
Customer Answer
Date: 01/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* **********
Initial Complaint
Date:11/06/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our account was sold to this company without prior knowledge. After finding out we were no longer with original company. We were Colehurst into signing a 36 month contract with them. We begin having issues with our alarm and had numerous service attempts. The service man, Mike, exhausted all efforts with no results stating he was unfamiliar with our alarm , It began going off through the night. they refused to let us cancel our service with them after several attempts from the office location, refusing the last service appointment they want us to sign a new contract waived three months of payment and send a part through the mail that they thought would solve the problem Really ! Would have been in vein . Offered we sign a new contract. then they would mail a part they thought was the problem, !!!!a resolution cut ties with this company did not fulfill their contract agreement by providing us with proper service .we were not able to arm the alarm because it continued going off all through the night disturbing the neighbors and constant beeping all day they want accountability on our end, but they don’t want to accept any accountability. Last spoke with Monte. He turned it over to Dawn , and we will not pay for a breached contract.their ridiculous resolution waving two years of late payment only. Three yrs had no service and we don’t want any further contact., Safe homes agreement says that they did not purchase or take over my current alarm monitoring that is a lie.it’s been a runaround horrible experience and despite all of the continued service calls, did not provide adequate and efficient security, I see they have a history for inadequate service and forcing individuals to pay them, Will be notifying the attorney General of this dishonest company. They claim they will talk to the owner. Mr. R**** never called me back For a peaceful resolution, which is a fair resolution to provide me with a letter stating that we are done
Business Response
Date: 11/13/2024
In response to Id # ********

We have credited the time the customer requested service and
hasn't received it.
This credit leaves the client with an outstanding balance of
1687.25

Please reach out to the name and number below to resolve this matter.

Jevaun P*******
Corporate Director of Sales and Service
Safe Home Security
**** ****** ***
*********** *** *****
************* *****

Jevaun P*******
Corporate Director of Sales and Service
Safe Home Security
**** ****** ***
*********** *** *****
************* *****
****************************************
***************************
Customer Answer
Date: 11/20/2024
At this time, I am in total disagreement and I will pursue litigation now I will follow up with an online review. Thank you
Initial Complaint
Date:11/06/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed for the service after I was told my service was going to be up on October 21st, 2024 via phone call March 4th 2024. I have had the service since 10/28/2019. It was a 5-year contract which should have already ended. Now I am still being billed and I am being told that I will have to pay for another 12 months because I didn't mail in a letter. I no longer live at this property, which my parents own, and live in a brand-new home I bought earlier this year. The Customer Care rep instead of helping, kept suggesting ways to keep my service and have someone else pay for it. I ultimately wanted to just cancel the service all together, but that doesn't seem to be an option. Legal will get involved, this is just a money grab scam, I should be able to cancel my services no questions asked after 5 years in a contract. it's 2024, I shouldn't have to mail something in. Extremely unprofessional and terrible customer service as rep was being condescending and trying to read to me what the agreement states. Does not surprise me that they have such a low rating with the BBB.
Business Response
Date: 11/13/2024
Response to BBB Complaint ID ********
Safe Home Security acknowledges receipt of the client's request to cancel service. After a thorough review of the account, we have confirmed that the client’s first request to cancel was made on November 5, 2024.
On March 4, 2024, the client contacted us to discuss options for reducing his monitoring rate. During a 30-minute conversation, a company representative reviewed the client’s current setup, the associated costs, and potential needs for additional service. The discussion concluded with the client considering the possibility of his sister taking over the alarm system and possibly setting up a new system at his new residence. The client did not indicate a desire to cancel at that time, which is likely why the cancellation process was not addressed during that call.
The client’s next contact with us was on November 5, 2024, at which point he requested cancellation, believing his contract term had ended and billing would cease automatically.
As a gesture of goodwill, we will cancel the client’s account effective December 1, 2024. We appreciate the client’s patience throughout this process.
Please consider this complaint resolved.
Customer Answer
Date: 11/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The home security has not been working for some time. I contcated them in the end of 2023 and try to work with them over telephone, and they tried to help, but it didn't resolve my issues. The person from the company told me that I need a tech to come to my home, but they don't have any tech in the ******* area. Then in the spring of 2024, I was contacted by Jessica, their Custmer Service Manager, and she also told me that currently, they don't have a tech available for our area. However, she was very helpful, and she dignosed that the batteries in all door sensers are shot. She sent me various videos and I purchased batteries from a local store, and with her generous help, I was able to change all the batteries. Then she tried to help me to start my system, but it didn't work. Now I don't have any home security services for almost a year. I called a few months ago, and I told them that I would like to cancel my services, and they told me that I have a contract till the end of December 2025, and I will have to pay all the invoices till then even my system is not working, and it has not worked since the end of 23. This is not a problem just for me, as I have a few neighbors who had similar issues, and they were able to cancel their contracts by paying 6 months penality - $237.75. In spite of no service from them, I offered to pay similar penalty of $237.75, but they refused. First they asked me to pay over $1,300, and after my repeated calls, they reduced the penality to $800, and then to $620.54. I told them that I am willing to pay a penality of $237.75 - six months service even when I didn't get any service, but they refused. They told me that they have a hired a tech now and they would like to fix it, but a new contract will start again for 3 years. With all the problems I had for over 10 months, I told them that I am not willing to start a new contract, and I will pay a 6 months invoice penalty - $237.75, but they are refusing to work with me. Please help me.
Business Response
Date: 11/13/2024
In response to BBB ID ********; We at Safe Home have been in review of the complaint submitted by *** ***** along with his account. Upon review it was found that Collections Account Manager, Daniel P******, has spoken to the client regarding these matters. At the time that the client ceased payment, the system was functional and communicating to the monitoring station. At this time the client is being held to the terms of the agreement. Should the client have any questions, we ask that they contact Mr. P****** directly at ###-###-####.
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We know the pendants doesn't work. The day my mother had a medical emergency we pushed the pendent and the squad did not arrive. We ended up having to call 911 to send a squad. This was valuable time lost that the squad could have been helping my mom. The consequences could have been lethal if no one had of been home at the time. This and the following reasons are why we insist on being let out of the contract without having to pay a penalty.

The last straw was this morning Nov 5th. My husband accidentally set off the alarm. It went off longer than usual before we could get to turn it off. NO ONE called to check on my mom to see if she was ok. She received a freaking text..a text? If she was having an emergency, how could she respond to a text? How is that customer service? We used to receive a phone call and if she did not answer, I received a phone call as her backup.

Times I have contacted Safe Home:
- we realized our security system was not working was on 9/28/22. We planned on switching our system and called to cancel. We spoke to Lynda, and she sent us a copy of our contract.

- I tried calling to set up a service appointment. I was never sent to a person. I ended up getting your answering service and left 3 different messages. I never received a phone call back from any one of them.

- I called Lynda back to see if they had scheduled anything. I was told that a technician would be calling to set up an appointment with us. Again, I never received a phone call to set up an appointment.

- Again I emailed Lynda to see if anything had been set up.

- I emailed Lynda again. 10/15/22

- Lynda got back with me, said she would contact scheduling again and someone would get in contact with us. Again no one contacted us back.

- I emailed Lynda again 10/20/22 (email below)

- Husband called and tried to cancel again tonight and was told we couldn't get out of it, scheduled an appointment, told tech would call in a few days to schedule 11/4/24
Business Response
Date: 11/14/2024
In response to BBB complaint ID ******** submitted by Ms. ***** ********, Safe Home Security has conducted a thorough review of Ms. ********** account and her concerns.
Our findings indicate that the customer requested service, which regrettably was not fulfilled as expected. As a result, Safe Home Security has decided to cancel Ms. ********** account with no further financial obligation on her part.
Thank you for the opportunity to address this matter, and please let us know if further clarification is needed.
Customer Answer
Date: 11/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:11/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
SCAM ALERT*****SCAM ALERT*****SCAM ALERT*****SCAM ALERT*****SCAM ALERT*****SCAM ALERT*****

ALL POSITIVE REVIEWS ARE FAKE*****ALL POSITIVE REVIEWS ARE FAKE*****ALL POSITIVE REVIEWS ARE FAKE*****

READ ALL NEGATIVE REVIEWS FIRST*******READ ALL NEGATIVE REVIEWS FIRST*******READ ALL NEGATIVE REVIEWS FIRST*******
*****THEY PURCHASED THE POSITIVE REVIEWS FROM OVERSEARS*****

This company is a total scam for sure. They took advantage of my elderly family members and fordged their signature on a contract for a security system that they don't even have. When I call the reps manager would not even get on the phone to prove to me that my family member signed up for this service. Once the rep sent over the contract that they say my family member signed it was an obvious, glaring and unbeleivable forgery. This company must be stopped and we all need to file police reports and federal complaints this industry is regulated and if they get enough valid complaints they will shut them down please join me in my effort to shut this company down and put everyone working there scamming customers and thos that work there and support the scamming of customer out of business. We can do it and I want everyone that reads this to go file a federal complaint. Let's see how quickliy we can put this company out of business. They currently owe my family members more that $4000.00. They have basically stolen $4000.00 from me and are requiring more money to cancel. They said contract was signed (forged) in 2022 and goes until 2027 that means they want and additional 5000.00. ABSOLUTELY INSAINE!!!! HELP ME CLOSE THIIS COMPANY
Business Response
Date: 11/06/2024
We have 2 confirmation calls, 1 on video and 1 on the phone where the client agrees they have signed this document. We will not be cancelling this obligation.
Initial Complaint
Date:10/31/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never signed up for this service. I don't have any of their equipment yet I receive a bill in the mail every month.
Business Response
Date: 11/09/2024
** ******** ** *** *** ********* * **********

*** ******** claims he never signed up for this service. We
have spoken to *** ******** and explained we have video confirmation of the
customer agreeing to terms of our agreement. We also sent the customer the
contract and video acknowledging their services with our company.

We deem this debt valid and will proceed accordingly with
our collection efforts.

Jevaun P*******
Corporate Director of Sales and Service
Safe Home Security
**** ****** ***
*********** *** *****
************* *****
****************************************
***************************
Customer Answer
Date: 11/11/2024

Complaint: ********

I am rejecting this response because: The man in the video is NOT me. I have attached the video and my Driver's License. That is not me. The address where the equipment was delivered is not my address.

Sincerely,

********** ********
Business Response
Date: 11/25/2024
We have reviewed the account further and the gentleman in the video states that he is on of the names on the agreement as there are two account holders. To discuss this matter further, we ask that the client contact Mr. Jevaun P******* at ###-###-####.
Customer Answer
Date: 11/26/2024

Complaint: ********

I am rejecting this response because: The business has the name of the client which was not one of the names on screen in the video. That is proof that he fraudulently opened this account. The business has proof that he lied about his name. This issue should be resolved with Mr.P***** the client and Safe Home. I should not be held responsible for this. This is clear cut fraud.

Sincerely,

********** ********
Business Response
Date: 12/10/2024
If the client is claiming that his name was singed fraudulently, he would need to file a police report. As stated in our previous response, the man in the confirmation video confirmed that he was the secondary name on the account. Please direct any further questions to Mr. P*******.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Safe Home Security, Inc. is NOT a BBB Accredited Business.