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Business Profile

Security Systems

Safe Home Security, Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security Systems.

Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Safe Home Security, Inc. has 33 locations, listed below.

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    Customer Complaints Summary

    • 519 total complaints in the last 3 years.
    • 224 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/24/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested our account be canceled in 2023. I’m still receiving bills for their service. I’ve never renewed or asked for service beyond our original contract.

      Business Response

      Date: 04/02/2025

      ******** ******** ** *** ********* ** ******** * ****** ****

      We are in receipt of the complaint filed by *** ****** **** regarding her request to cancel the services provided by Safe Home Security. We appreciate the opportunity to address this matter.

      *** **** contracted with Safe Home Security on April 8, 2022, for a 61-month agreement, which has an expiration date of May 7, 2027. While *** **** indicates she called to request a cancellation in 2023, we do not have a record of such a request in our internal documentation. Additionally, as the contract was for a fixed 61-month term, cancellation prior to the agreement’s expiration date would not have been possible unless all remaining payments for the contract were settled.

      Based on the terms of the contract, *** **** is not eligible for early cancellation unless the balance for the remainder of the term is paid in full. The amount required to close the contract is $1,534.19.

      We are committed to resolving this matter in a fair and transparent manner and look forward to receiving a response from *** **** through your platform.

      Thank you for your attention to this matter.

      Sincerely,
      Princess B***
      Manager, Retention
      Safe Home Security

    • Initial Complaint

      Date:03/20/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid off my bill back in October 31, 2023. I have receipts showing it was all paid in full. I was told by representatives that they don't know what happened to my payment, even though it shows it was charged. They have been putting late payments on me and putting lates on my credit card.

      This is unacceptable. They need to remove those lates and clear this up as I have full documentation showing that this was indeed paid in full and contacts from your office. They are badgering me and I WILL NOT pay something twice because of your employees' incompetence.

      Business Response

      Date: 03/31/2025

      *** ******** ** *** ********* ** ******** * ******** ****************

      Safe Home Security acknowledges receipt of *** ******** ****************’s complaint regarding the settlement of her service account. We appreciate the opportunity to address the concerns raised.

      Upon a thorough review of Ms. ****************’s account, we found no record of a lump sum payment being made to settle her service in full, as claimed. Our records show that payments ceased in November 2023.

      At this time, we respectfully request that Ms. **************** provide supporting documentation, such as a check or bank statement, verifying that a payment was made to settle the outstanding balance of approximately $993.00 in October 2023. Once this documentation is provided, we will investigate whether the payment was received but perhaps not properly posted to the correct account.

      We look forward to receiving proof of the payment via your platform in order to resolve this matter promptly.

      Sincerely,
      Princess B***
      Safe Home Security

      Customer Answer

      Date: 04/09/2025

      Attached is the proof of payment made in October 2023.  This information has been sent to Safe  Home on three different occasions and still no solution!!

      Business Response

      Date: 04/28/2025

      Thank you for providing the information, we have submitted the attached for further review. 

    • Initial Complaint

      Date:03/19/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Safe Home Securities Inc., has been illegally collecting funds since we notified them of our move in 2021. They took advantage of us notifying them that we were moving and only changed our billing address vs. canceling our home security services as requested. Since this was on auto-billing, we never noticed the charges until we started receiving new bills in the mail advising we were late. We were getting these bills because the card that the auto-billing was associated with, was cancelled. This is how we found out. We called SHS to dispute and they sent us through a channel of representatives who bullied us through the process and offered a 'buyout' of our contract because they said Idaho law wouldnt allow them to cancel anything or handle any other issues via phone. These are corrupt individuals. We would like to be reimbursed the $$ they have been stealing from us for years now.

      Business Response

      Date: 03/26/2025

      We will be cancelling the account without further obligation.  We will not be refunding any monies as the client has a responsibility to send in a written cancellation letter.  This needs to be submitted within the terms and the renewal terms of the agreement.

    • Initial Complaint

      Date:03/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To whom it may concern, I’ve been going back-and-forth with Safe Home Security since August 2024, which I simply request to cancel my account. I didn’t notice that my account was not being billed which I assume that it was canceled. They continue to say that I owe them money, which I do not because I simply asked them to cancel. This company is trying to rip me off I simply just want to be let out of this account with no money paid I’ve called multiple times and get nothing but the runaround and lies told to me

      Business Response

      Date: 03/27/2025

      ******** ** *** ********* ** ********

      Safe Home Security acknowledges receipt of the complaint from Mr. ***** **********. His complaint expresses a desire to cancel his service due to a non-functioning alarm system.

      The client’s system requires an upgrade from 3G to 4G to ensure proper communication. From February 2023 to August 2024, our team attempted to contact the client 10 times to schedule this necessary upgrade, but we did not receive a response.

      Upon receiving this complaint, Senior Account Executive Teri N**** reached out to Mr. ********** one final time, offering to restore the system’s communication, maintain his monthly rate at $39.99, and waive his past-due balance of $282.00. However, the client declined and reiterated his intent to discontinue service.

      Given the circumstances, we are proceeding with a penalty-free cancellation of his account. We kindly request that Mr. ********** allow up to 30 days from this communication for the cancellation to be finalized.

      We appreciate your time and assistance in this matter and request that this complaint be marked as resolved.

      Sincerely,
      Princess B***
      Retention Manager
      Safe Home Security

    • Initial Complaint

      Date:03/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I’m writing about Safe Home Security alarm monitoring company. I contacted them to cancel my account back in 2023 via email and was told that my account was active until mid 2024 and I could not cancel my account. Two weeks ago (March 2025) I received a phone call from the alarm company telling me that my account was now active until 2028. I informed them that I had never approved another my account being extended. I asked them what I had to do to cancel my account and was told that I would have to wait until 2028. The person that I was talking to then hung up on me. I’ve tried reaching them via email and calling them with no response. I replaced all of my windows and doors and do not have any alarm sensors. I also informed them of that and I do not need monitoring.

      Business Response

      Date: 03/25/2025

      ******** ******** ** *** ********* ** ******** * ***** ******

      Safe Home Security is in receipt of client ***** ******’ complaint filed under BBB Complaint ID ********.

      After reviewing Mr. ******' account, we have determined that the complaint is based on the belief that his contract term has been fulfilled. However, upon verification, the client entered into a new agreement with Safe Home Security in June 2022 for a 60-month term, specifically to facilitate a required 3G communication upgrade. Our records include a closed work order confirming that this upgrade was completed following the signing of the agreement.

      As such, Mr. ******’ contract remains active until its term end date in June 2027. Per the terms of the agreement, early cancellation is not permitted unless the client opts to pay the buyout amount, which currently stands at $1,363.98.

      To assist Mr. ****** further, we have assigned his cancellation request to our Senior Account Manager, Griselle M****, who will be reaching out directly to discuss potential money-saving options that may be available to him.

      Thank you for your time and attention to this matter. We remain committed to working with Mr. ****** to ensure clarity and resolution.

      Sincerely,
      Princess B***
      Retention Manager
      Safe Home Security

    • Initial Complaint

      Date:03/18/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In May 2021, I was promised repairs, two free months, and no charges if I signed a new contract. I agreed, but the system remained faulty. Despite my numerous calls for assistance, no one ever came out to complete the repairs. Each time I contacted customer service, I was repeatedly told that someone would call me back, After filing a complaint with the Better Business Bureau on October 4, 2021, a representative finally responded, assuring me they would fix the issue. However, they refused to release me from my contract, claiming it was too new—even though I had signed under false pretenses. The representative also promised to remove the delinquency from my credit report he did a *******. A technician eventually came out in December 2021, but the system failed again after only two weeks. The same technician returned five months later, in May 2022, and the system only worked for a week. I stopped payments, and Safe Home Security falsely reported my balance as a personal loan on my credit report, causing my score to drop. Later, they changed it to a loan, which resulted in my credit score plummeting by 112 points. I never received a loan from this company, making this not only inaccurate but highly deceptive and damaging to my financial standing. I am beyond frustrated with this company’s constant lies and deception. I have had to argue with multiple representatives, Their business tactics are misleading and dishonest, and I am exhausted from dealing with their deceptive practices. In February 2025, Jovan S******, Head of the Sales Department, admitted that the company was wrong and had failed me on multiple occasions. He acknowledged that Safe Home Security had consistently dropped the ball, making repeated mistakes that left me without service while continuing to bill me. He offered a "Fresh Start" program: pay $350, remove the credit report, fix the system, and extend my contract for another three years. I refused to keep being deceived. 3 weeks of service in 5yr

      Customer Answer

      Date: 03/18/2025

      I am submitting documents showing how Safe Home Security, Inc. has been deceiving me for years. In 2020, Gregory M******* convinced me to pay my bill, promising to remove the delinquency from my credit report and send a technician. No one ever came out.
      After filing a Better Business Bureau (BBB) complaint in October 2021, Safe Home Security still did not send a technician until December 2021 system only worked for 2 weeks. 
      Also included is my contract dated 02/10/2021, which a representative got me to sign under false pretenses, assuring me my alarm system would be fixed. However, the system was never properly repaired.

      Business Response

      Date: 03/21/2025

      In response to Complaint# ********


      Attached is the agreement signed by the customer. The last
      payment made was July 2022.

      This debt is valid.

      Jevaun P*******
      Managing Director of Sales and Service
      Safe Home Security
      **** ****** ***
      *********** *** *****
      ************* *****
      ****************************************
      ***************************

    • Initial Complaint

      Date:03/12/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      3.5 years ago when I moved into my house. Mr. Thomas Y**** led me to believe my security service was on a trial basis. He told me it would be $5.00 a month for five months, and then I could write a letter and they would come and remove it. I had since written to the company and expressed my dissatisfaction and requested they come and remove the equipment. I have made attempts to contact them but they did not answer or return my calls. It appears the number is out of service.
      I am asking help in trying to get this equipment returned, and to stop the monthly billing. Please let me know what I can do to get their equipment returned and my money refunded. I have not had the use of this equipment in over two years.
      Sincerely, **** ****** ###-###-####. 03/11/2025

      Business Response

      Date: 03/19/2025

      In response to complaint # ******** This client is on our
      pre and post video acknowledging the rate and terms of the agreement. There is
      no where on our video records where it states the customer can cancel anytime.
      This debt is valid.
      please see attached agreement.

      Jevaun P*******
      Corporate Director of Sales and Service
      Safe Home Security
      **** ****** ***
      *********** *** *****
      ************* *****
      ****************************************
      ***************************

    • Initial Complaint

      Date:02/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The original contract was from December 20, 2019 to February 8, 2025. The unauthorized
      renewal is from October 22, 2025 to 2029, for 5 years. We paid 3,467.42 to the alarm company for its services for the past five years. Jayla C******* led me to believe
      I was signing up for battery warranty for $6.00 a month for 4 month. I made it clear that day again that I did not intend to renew my contract on February 8, 2025.
      The alarm company did not attempt to resolve this problem. They insist that they have a
      Contract for five years and we have no choice but to honor it.
      There is no advertisement involved in this dispute.

      Business Response

      Date: 03/04/2025

      In Response to BBB ID ******** We at Safe Home Security have been in review of the complaint and clients account. Senior Account executive, Milagros C******, has attempted to contact the client to inform them that the agreement signed in October of 2025 is being removed from the account. Ms. C****** will continue to reach out to the client regarding this matter. 

    • Initial Complaint

      Date:02/20/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Safe Home keeps adding time on my contract. I wish to be let go from this contract. They continue to add time to my contract.

      Business Response

      Date: 02/28/2025

      Safe Home Security is in receipt of BBB Complaint ID ********, submitted by client ****** ******, regarding concerns that time has been added to his contract.
      After a thorough review of the client’s account, our records indicate that *** ****** contacted us to request service due to his alarm panel beeping, which typically signals a low system battery. Following an over-the-phone diagnosis, the client was offered an upgrade to his warranty coverage, expanding it from parts and labor coverage to include battery coverage as well. The client agreed to this upgrade and, as a result, signed a new agreement extending his contract term to December 2029. We do have a verbal confirmation of this as well.
      Additionally, the client’s girlfriend contacted us today and scheduled a service appointment for Monday, March 3rd.
      Based on this information, we kindly request that this complaint be closed as resolved. Please let us know if further clarification is needed.

    • Initial Complaint

      Date:02/19/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/22/2024 - I was talked into signing a contract extension. I was unaware that the contract was for an additional 3 years.

      Business Response

      Date: 02/26/2025

      In response to BBB ID ********

      We at Safe Home Security have carefully reviewed the account of Ms. ***** ******, along with the details of her complaint. Our records indicate that on December 23, 2024, Ms. ****** contacted our representative, Deanna E******, and, during a recorded call, agreed to continue her service with Safe Home Security at a rate of $59.99 per month for a contractual term of 36 months.
      Based on this agreement, cancellation without penalty is not applicable at this time. Please let us know if any further clarification is required.

    Safe Home Security, Inc. is NOT a BBB Accredited Business.

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