Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Safe Home Security, Inc. has 33 locations, listed below.

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• 

  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

• 

  Safe Home Security, Inc.

  14464 Polo Club Dr Strongsville, OH 44136-8924

• 

  Safe Home Security, Inc.

  2300 N Broadway St Pittsburg, KS 66762-2841

• 

  Anthem Alarm LLC

  1209 E Country Rd Fruit Heights, UT 84037-2282

• 

  Safe Home Security, Inc.

  1077 W 125 N Springville, UT 84663-5603

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has filed a late payment with credit company
  I never signed anything and they admitted that was true but refuse to correct it. I have mail a letter of dispute to safe home security and all credit reporting companies disputing this. This started April 22, 2022
  I have all the papers I have sent with a copy of the contract that they sent and it is signed by people in my mobile home park but not by me. I explained the misunderstanding may have come from owning the park. Still I signed nothing with them authorizing to bill me.

  Business Response

  Date: 03/17/2023

  The customers account has been cancelled, with no further financial obligation to Safe Home Security. A credit repair has been requested. Please allow up to 30 days for it to be reflected on the report, as the credit bureaus are on a 30 day reporting cycle. 

• Initial Complaint

  Date:03/13/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Sept 2020 I bought a custom-built home from **** ********, with a hard-wired security system, serviced by a **** subsidiary. In Aug 2022, I received notification that the security service had been transferred to Safe Home Security (SHS). I received numerous text & phone messages from SHS to sign a contract. I felt pressured by time-constraints and signed a 3-year contract (the only term they offered), on Sept 1, 2022. On Oct 26, my wall monitor beeped with a message about a system problem, and I was unable to use it. I phoned SHS and got a recorded message asking me to leave a VM. After two hours and no call-back, I called again. After another two hours and no call-back, I called the emergency number. The woman who answered told me that it was not an emergency and that she would pass it on to service. After still no call-back, on Oct 27, I called again and left a VM message. Finally, on Oct 28, I called the SALES number - and got a person. I felt stuck with a security company that was unresponsive to customers' needs and began to look at my options. I eventually hired another company, and, on Feb 23, 2023, the alarm communicator unit that connected my home to SHS was de-activated and removed. I then advised SHS that I considered my contract null and void. On March 10, 2023, "Alexis" called & told me there is now a letter on file that my contract would be cancelled in 2025, but I would still be billed for the remaining 3 years. I said that t seems ludicrous to be billed for non-existing service. In addition, starting on Feb 24, I have been receiving a robo-call every day from the SHS monitoring service, telling me that they cannot communicate with my home. This is beginning to verge on harassment. Alexis told me that, since my current contract is not cancelled, they cannot stop the robo-calls. I feel that, since my home is no longer connected to SHS, my contract should be cancelled NOW, and the robot-calls should be stopped!

  Business Response

  Date: 03/24/2023

  ***** **********
  
  ****** ******** ******* ****
  ** ****** ****
  ********* ** *****
  
  *** **** ******
  ******** ******
  
  **** ******* *****
  
  This is in response to Complaint ID ********. We have
  reviewed the account and confirmed that the account of Ms. ****** will be closed
  with no further penalty to her. The closing process does require 30 days of
  processing. Please allow our office until April 24, 2023 to complete the
  closing process. If Ms. ****** would like to continue services with Safe Home
  Security, we would be happy to set service for the closest date available. We
  will respect either decision. If you have any questions or concerns, please do
  not hesitate to contact our office via the information provided below.
  
  
  Sincerely,
  Brianna
  M******
  Quality Assurance Representative

  Customer Answer

  Date: 03/24/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** ******

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to get out of the contract as of June of 2022 because of no coverage. They up graded their system and left me not covered or informed of a mandatory change of my alarm Phone service. I am not sure of all the issues but I think they went from 2G to 3G my phone stopped working and I had no coverage. I do not know the exact date of this change. When I called for an error light they explained the problem with no resolution. I have been paying 39.99 since they would not cancel my account. When I finally got through the misdirection I have a cancelation of 7/23. Can anything be done?

  Business Response

  Date: 03/21/2023

  In response to BBB ID ******** for ******* **********: We at Safe Home Security have been in review of the account for Mr. *********. Upon review of the account, we found that the client is in need of a communication upgrade and  a technician to service the system. Per the notations in the account, we offered to render services, however Mr. ********* declined the offer. 
  
  The term for Mr. **********'s account goes through July 16, 2023. For the account to be cancelled prior to that date, the client would be responsible for the early termination of the account.  At this time, we at Safe Home Security have yet to receive a written notice for cancellation that is also required for cancellation. Be that as it may, we will use this letter as the cancellation notice. 

• Initial Complaint

  Date:03/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Alarm panel is beeping and will not stop. have tried to call and every time i call they pick up and tell me due to the volume of calls they will call back and never do. The one time i got someone to stop and talk to me i explained the problem and they told me someone would reach out for a appointment to come fix. welll that has not happened and i still have a alarm that is not functioning and no one will return calls or call to set up a appointment to repair a non functioning alarm system.

  Business Response

  Date: 03/16/2023

  In response to BBB ID ******** for ***** ******** - We at Safe Home Security have been in review of this complaint and the account for Ms. ********. 

  Senior Account Executive, Peter G*******, spoke directly with Ms. ******** regarding her BBB complaint filed on March 9, 2023. On March 8, 2023 the client called in to schedule a service appointment and was given the date of April 25, 2023. At that time the service writer who assisted in scheduling the appointment, sent a request for a sooner service date. Our dispatch team was able to get a sooner date for March 30, 2023. She had not yet been informed of the sooner date. While speaking with Mr. G*******, the client was informed of the service date.

  Should Ms. ******** have any additional questions regarding the service appointment, please call Mr. G******* at ###-###-####.
  

• Initial Complaint

  Date:03/07/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2014 I signed a 5 year contract with **** ******** **.. in ************ **. In 2019 Safe Homes Security bought the business They called me numerous time to try and get me to sign a contract with them. I did NOT sign and was not happy with their service. I told them numerous times I no longer needed their services and they will say I don't owe them and then they will send a bill and say I do. I have been harassed by them since July, 2022. I cancelled with them. I have emails to prove it. I have sent it to them and they keep sending me bills. I kept their security and I did all the right things to cancel..I have a voice mail saying my account was closed but they keep sending me bills and say I owe them until October 2023. I am so tired of them saying I owe them when I do NOT. I want them to close the ACCOUNT and quit sending bills.

  Business Response

  Date: 03/08/2023

  THE ACCOUNT HAS BEEN CANCELLED, WITH NO FURTHER OBLIGATION BY EITHER PARTY 

  Customer Answer

  Date: 03/09/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  ******* ******

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted Safe Home Security for my home. My contract told me I could cancel if I gave a three-month written notice. On October 6, 2020, I mailed Safe Home a written notice that I was canceling and not signing a new contract. On 1-6-2021, I received an email that included a renewal contract from Safe Home Security, asking me to sign the agreement, and I replied that I wanted to cancel my services. The emails continued on 1/8/2021, 1/18/2021 & 1/12/2021, and I reiterated that I wanted to cancel. Eleven months later, on November 25, 2021, I received a phone call from Teri N****, who acknowledged having received my cancellation letter in January 2021 but asked how she could keep me as a customer. I reiterated that I did not want to renew. While on that call, I discovered Safe Home was still charging via auto-
  On 1/23/2023, I received a phone call from Anthony N****** from Safe Home Security, Inc telling me that he was new management and requested that I owe a balance and that I needed to put the cancellation in writing (after advising him that I canceled numerous times). He then offered me a 10% discount if I canceled if I paid the amount. I declined, and the call ended after advising him that I could provide him with proof of my cancellation. Mr. N****** disregarded the proof I provided and offered me the same discount if I paid.
  On 1/24/2023, Safe Home Security had notified ***** ***** (credit reporting companies) that I was delinquent in my payments and that my credit score decreased by approximately 80 points as a result of the false assertion that I was delinquent in payment to Safe Home Security. After learning of that, I emailed Mr. N****** complaining that I made multiple contacts to cancel and that I was billed anyway (after acknowledging my written notice). The email included copies of all of the correspondence. ***************************************************************************************************************************************

  Business Response

  Date: 03/14/2023

  Please be advised I have been in contact with your attorney, ****** *********, regarding resolution of your concerns. 

  Customer Answer

  Date: 03/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The negative inquiries are still on my credit report, and I am still receiving (Yesterday 3/14/2023) calls from the company requesting payment; however, everytime I refer them to my attorney. 
  
  
  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 03/15/2023

  I spoke with Attorney ****** ********* today. A refund check in the amount of $406.89 will be made payable to **** **** and sent to the attorney's office. The credit update has been processed and a copy will be sent with the check for the customer records. The account has been closed, with no further financial obligation to Safe Home Security 

  Customer Answer

  Date: 03/16/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: it is still showing the negative inquiries, however, it was reported that I’m NOW current, but still showing the negatives from the previous months.
  
  
  
  Sincerely,
  
  
  
  **** ****

  Business Response

  Date: 03/17/2023

  A credit update was requested and completed. Please allow up to 30 days for the changes to be reflected on your credit report, as the credit bureaus update on a 30 day reporting cycle. . A copy of the credit update was forwarded to your attorney, along with the refund check, which was issued and mailed yesterday, 3/16/2023. 

• Initial Complaint

  Date:03/01/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to end my service with safe home security.
  I have been told that a contract was signed, however the contract is not binding as I did not sign the contract. My husband says he may have signed my initials but doesn’t think so and legally, the contract only should have been signed by me with my name on the account. The contract is not binding.
  
  I was also asked to upgrade to a new 5g service which would cost 3.00 more per month which in the “contract” states that they are not allowed to charge more during the contracted months. I said no thank you as I don’t even want the service any longer so I don’t want to pay more for it.
  
  The rep said those fees for Installation and the 3.00 per month would be waived and to do the upgrade because It would be free. like all of their other lies, my account was charged for both and now they are saying I can’t get the money back for the fees they promised they wouldn’t charge unless I sign another contract.
  
  I have asked them numerous times to pull the calls I have had with “supervisors” but no one ever gets back to me with any findings, they just send me to someone else each time but never get me an answer except for that I’m stuck for 60 days but no one will review the calls proving I did not initial the contract. I asked to speak to a manager today and was told manager don’t work with single cases like this because they have bigger issues to deal with.
  Excuse me? This is a big issue for ME!
  
  In the contract it says the reps name is PRINCESS BLUE But the initials are JS. How is this acceptable? All I am asking is that my service is cancelled due to the fact that I didn’t want to renew it and I never signed off on it though it is my account. There is a lot of sketch and criminal things going on here.
  
  I’m addition, my account is up to date and they have said 3 different times they will update my credit report but have not done so, and my score just keeps dropping even though it was paid and isn’t late.

  Business Response

  Date: 03/01/2023

  To whom this may concern

  We will be closing this account with no further obligation.

  Thank you for your assistance

  Customer Answer

  Date: 03/01/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19514813, and find that this resolution is satisfactory to me. Doug assisted me in a profound way today and I greatly appreciate the service he provided to me. 
  
  
  
  Sincerely,
  
  
  
  ******** ********

   

   

• Initial Complaint

  Date:03/01/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was notified by email on Feb. 21st that SHS system would not be functional due to the equipment in my home only supporting 3g (which was discontinued on January 3rd.. according to my security system). I called SHS to see what steps were needed to upgrade my system and was told the upgrade would cause an increase in monthly monitoring cost. I then asked to cancel service. I was told I needed to email "[email protected]" in order to cancel. I did this to no response. I called their complaint number and was told the 3g-4g upgrade was the governments fault. I again asked to cancel my service and was told to email "[email protected]" and I have yet to receive a response. In the meantime, I have been charged 34.99 twice this year for no service. I asked about being refunded and was told there is no refund. He was incredibly rude, but I know there is no law against that. I'd like the service to be cancelled and to be refunded for Jan. and Feb. payments in which my security system was not communicating. We received no prior notification that our security system would cease to function on Jan. 1st.

  Business Response

  Date: 03/11/2023

  In Response to BBB ID ******** for *********** **********: We at Safe Home Security have been in review of the account for Mr. **********. We at Safe Home Security understand the importance of having a functional security system. To have the radio updated, there usually would be an increase to the monitoring rate. However, we can upgrade the system at no additional cost to the customer with a new 36 month agreement signed. Should Mr. ********** wish to not sign an updated agreement but have the radio upgraded, the radio can be purchased upfront for $199. The account has been requested for cancellation and the process can take up to 30 days to finalize. Should Mr. ********** wish to have the radio upgraded with one of the options mentioned, please call ###-###-####. 

  Customer Answer

  Date: 03/15/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: #1 - I have yet to receive confirmation that the account was closed. I can update my response once the account has been officially closed. #2 - My service has been cut off since January and I have been billed for services I did not receive. It's my understanding the company will not refund these payments I paid for no service.
  
  
  
  Sincerely,
  
  
  
  *********** **********

  Business Response

  Date: 03/21/2023

  Please refer to our previous response, the account has been requested for cancellation. Please allow up to 30 days for completion. 

  Customer Answer

  Date: 03/23/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because:

  
  
  It should not take 30 days to close a customer account. I put in my request to close on Feb. 28th. Please advise when my account will finally be closed. This is being dragged out for no good reason.

   

  Sincerely,
  
  
  
  *********** **********

  Business Response

  Date: 03/24/2023

  Please refer to previous response, we have nothing further to add. The account is in the cancellation queue. 

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  my mother passed away on 9/5/22 and she had a contract with safe home until 11/22. we sent them emails and have email from them stating issue has been resolved but it hasn't. we owe for oct and nov payments and the account was closed. i sent in all documents death cert probate paperwork and letter stating we are cancelling the contract 30 days before contract end date. we want to pay final payment but they we keep getting the run around.

  Business Response

  Date: 02/16/2023

  Mothers name and account number please.

• Initial Complaint

  Date:01/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The complaint is re Account number ******. SHS purchased my contract which clearly states I am on a month to month contract. I have provided SHS with a written cancelation but they insist my contract will not expire until 7/6/23. I spoke with Bill at ext. **** and he confirmed that my contract is month to month and that it should be cancelled no later than 2/1/23. I have called on numerous occasions and continue to get the run around and no confirmation of the cancellation.

  Business Response

  Date: 02/03/2023

  In Response to BBB ID ******** for ******* ******: The Safe Home Security account for Mr. ****** has been cancelled per the clients request.