Complaints

This profile includes complaints for Safe Home Security, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Safe Home Security, Inc.

  1125 Middle St Ste 101 Middletown, CT 06457-1526

• 

  Safe Home Security, Inc.

  1125 Middle St # 201 Middletown, CT 06457

• 

  Safe Home Security, Inc.

  8278 Innovation Chicago, IL 60682-0082

• 

  Safe Home Security, Inc.

  5900 Royal Coach Ct Raleigh, NC 27612-7404

• 

  Safe Home Security Services Baltimore

  6306 Belair Rd Baltimore, MD 21206-1810

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RE: SAFE HOME SECURITY SYSTEM NUMBER: ******** At the end of January, 2023 - first of February, 2023 my Safe Home Security system (set to "Stay") began going off every day in the early morning hours indicating there was tampering with the glass in my living room. I had difficulty reaching Safe Home Security but finally, when I did, I spoke with a gentleman by the name of "Memphis" who seemed knowledgeable and helpful. He gave me his personal number so I could easily reach him (*** *** ****) and scheduled a March 16 appointment to have a service person come and check out my entire security system. I could not use my system. Meanwhile, I was receiving numerous DAILY emails from SHS saying "Living Room Glass Bread reported a tamper" and then another "Living Room Glass Bread reported an end of tamper" clogging my email. I had no ability to use my security system. Due to the many nearby home invasions and feeling insecure, on March 10, I called SHS again and finally spoke with "Bill S******" Customer Service X**** who disabled the Living Room glass break monitor which allowed me to use my security system. Why didn't "Memphis" do that earlier????? March 16 finally arrived and the SHS repairman was due to arrive between 9:00 a.m. and 1:00 p.m. I received a phone call at 10:00 a.m. o March 16 from Kimberly of SHS saying the repairman would not be COMING and to reschedule, I was to call their office the following day. I did not call. I am fed up with their unprofessionalism, lack of service and customer care. I do not feel I am indebted to them for the past two months' service nor should I be held responsible for the balance of this contract should I decide to seek reliable security services.

  Business Response

  Date: 03/23/2023

  Spoke with Mrs. ******** and we have scheduled a hard date and time for 3.30.23 between 1-5. Part is being shipped to customer home, so we can replace the defective part on the system. I also credited the account two months for the inconvenience. 

• Initial Complaint

  Date:03/21/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A salesman came to my home pretending to be *** personal and was updating my system. He talk about my old system and said because I needed 5g that *** needed to upgrade. Upon installing and I needed to call *** for more information. I then found out that it was not them that upgraded. I immediately called the Installer and salesman Daniel. Who acknowledged that he told me he was *** upgrade department. I told him I wanted to cancel and forward a cancellation letter to Safehome. I have emails that acknowledgment of cancellation form Safehome and I have copies of my texts to both the installer and salesman along with a video of the salesman at my home with his pitch! That was all a fraud!
  I sent letter,texts and emails with calls to cancel . It was acknowledged by Safehome email and text from Daniel that my cancellation was applied. Now I am receiving calls and invoices saying I owe them 5 years money when they have not been monitoring at anytime for me. This system has been boxed up awaiting pick up. Please stop scamming!

  Business Response

  Date: 03/23/2023

  Regarding: Complainant: ******* ****** & **** ******
  Your Record Number: ********
  Dear *** ****:
  My name is Brandon, and I am the Customer Experience Manager for Safe Home Security. On behalf of Safe
  Home, I would like to express my gratitude to your office and the complainant for allowing us to review and respond
  to their complaint. I will present our company's stance on the matter in the ensuing paragraphs of this response.
  We have carefully reviewed the complainant's account history with our office. When the complainants signed their
  agreement with our company, they participated in a Video and audio "Pre-call" and “Post-survey”, which is a
  recorded video survey where customers are asked a series of questions designed to ensure their understanding of
  the rights and obligations under their agreement. This survey is mandatory for all customers to participate in and
  pass before the physical installation of their systems takes place and covers topics such as the terms of their
  agreement, financial obligations, and the lack of a relationship between Safe Home Security and their previous
  security provider (if applicable). It is concerning to hear that the complainants have a different understanding of their
  transaction with our company. To prevent such situations, we have a proactive approach in place. All customers of
  Safe Home Security must complete a pre-installation and post-installation survey both of which are recorded.
  To provide a response to the complaint, I have reviewed the content of the complainant's pre- and post-installation
  surveys to determine if the matters in dispute were clearly explained. The issues involve the complainants’ claim
  that the Safe Home Security representative was affiliated with their previous alarm security service provider. The
  complainants further claim that our representative mislead them into signing a new agreement with Safe Home.
  Some of the survey questions pertaining to this topic include the following:
  Question - “Do you understand that the initial term of your agreement is the number of months listed below?
  66
  Answer – The complainant Responded “Yes”
  Question - “Do you understand that the monthly monitoring rate is the monetary amount listed below?
  $54.99
  Answer – The complainant Responded “Yes”

  Question – “Do you understand you have three days in which you may cancel your agreement for any
  reason or no reason at all?”
  Answer – The complainant Responded “Yes”
  Question – “Do you understand and acknowledge that your first payment displayed below is due and
  payable at the time of the installation of your security system?” $54.99
  Answer – The complainant responded, “Yes”
  Question – “Do you understand that during your deferred period, you will only pay the discounted rate of
  $4.99 per month?”
  Answer – The complainant responded, “Yes”
  Question – “Has your representative made any promises that are not covered on your written agreement
  or during this call, including but not limited to your financial responsibilities, the term of the agreement or
  the equipment you will be receiving?”
  Answer – The complainant Responded “No”
  Question – “Do you currently have an alarm system installed in your home?”
  Answer – The complainant Responded “Yes”
  Question – “Is your existing alarm system being used by you for any purpose, including but not limited to
  monitoring your home, sending signals, automation services, or any other purpose?”
  Answer – The complainant Responded “No”
  We wish to acknowledge that had the complainants provided a different response to the previous question, we
  would have asked certain follow-up questions to clarify that Safe Home Security has no affiliation with the
  complainant's current alarm service provider and that it is ultimately the complainant's responsibility to cancel their
  current security provider. However, since the complainants indicated that their system was not being used, these
  questions were not asked.
  In conclusion, our commitment at Safe Home Security is to provide the best possible customer experience.
  Through the use of our pre-installation and post-installation surveys, we make every effort to ensure our
  customers fully understand the terms and conditions of their agreement with us. The emphasis in this text
  is solely to reinforce the importance of this process. We aim not only to meet but exceed industry standards
  in customer communication and understanding. It is always an option for our customers to ask questions
  and raise concerns during these surveys with our call center representative. Thank you for taking the time
  to review our response.

   

  We appreciate the Complainants’ concerns regarding the receipt of bills from two different alarm security
  companies. To assist the Complainants, we require certain documentation to proceed. Specifically, we would
  request an official copy of the final bill from the other alarm company indicating the total amount owed and
  a copy of the Complainants’ agreement with the other alarm security company.

  We wanted to further advise your office that according to the complainants’ agreement with our office, the
  Complainants had three days to cancel their agreement for any reason; However, the request to cancel was made
  after the expiration of these three days. Although it has been alleged in the complaint that a cancellation notice was
  sent within the 3-day right of the rescission period, our office does not have any record of receiving such notice. If
  the complainants wish to provide evidence of the written cancellation letter sent within the 3-day right of rescission
  period, our office is more than willing to review such documents. Due to the absence of this document, we cannot
  agree to prematurely cancel the agreement without further monetary obligations at this time.
  However, we can offer the following alternatives:
  1. The Complainants may continue with their service for the remaining agreement term.
  2. The Complainants may transfer the alarm system and service to another party; upon receipt of a newly
  signed agreement, Safe Home Security will release the Complainant from their obligations; or
  3. The Complainants may pay 90% of the remaining balance of their contract, and upon receipt of payment,
  the Complainant's obligations under the agreement will be fulfilled.
  We thank you in advance for your anticipated review of this response.
  Very Truly Yours,
  Brandon W.
  Customer Expectation Manager

   

   

• Initial Complaint

  Date:03/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a security system with the promise of cameras. Cameras were never delivered after 3 months of trying to contact them. I decided due to them not fulfilling the contract to cancel service. I have called a total of 8 times and emailed. Submitted several cancel request and still keep getting charged. No one will return my call.

  Business Response

  Date: 03/30/2023

  The complaint has been forwarded to the dealer, for review 

• Initial Complaint

  Date:03/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company’s customer service department is terrible. We have been trying to get our home alarm repaired for several days. On 3-15-23 a service tech came out and made the issue worse than it was. Now he is saying it’ll be about a week before he can get it right. We have very low confidence in his abilities. And we are not sure if our home has protection or not. He says he is the only tech in the state. We renewed our contract with this company in October of 2022. This company purchased alliance security with whom we contracted with in 2016. On 3-13-2023 we changed the contract to include labor repairs. They sent us a new contract with that beginning date. The contract says we have 3 days to cancel. We tried to cancel today and were told we would have to pay 90% of the remaining contract. The service reps say they will return calls but they don’t always do so. Again I did send and email and left a voicemail asking to void the contract at no charge.
  Thanks.

  Business Response

  Date: 03/28/2023

  ***** **********
  
  ****** ******** ******* ****
  ** ****** ****
  ********* ** *****
  
  *** ***** **********
  ******** ****** ******** ***********
  
  **** ******* *****
  
  This is in response to Complaint ID ********. We have
  reviewed the account and confirmed with Mr. and Mrs. ********** that service
  has been rendered and we have reached a resolution for the complaint at hand. Mr.
  and Mrs. ********** have also decided to renew their contract with Safe Home
  Security and add a warranty to their account for future services. I have
  provided my personal contact information to Mr. and Mrs. ********** including
  my email, texting line and phone extension.  If you have any questions or concerns, please
  do not hesitate to contact our office via the information provided below.
  
  
  Sincerely,
  Brianna
  M******
  Quality Assurance Representative
  Safe Home Security
  ************** **** ****
  ******************

  Customer Answer

  Date: 03/29/2023

  
  
  Better Business Bureau:
  
  
  This is without any doubt the most unscrupulous company we’ve ever worked with. I understand we are obligated to complete our contract or pay a 90% of the balance. Not much of an option. The company canceled the updated contract with out discussing with me the details. They basically only canceled the labor portion instead of the entire contract. We are signing the new contract only to avoid labor charges. Our alarm is still not working 100%. Their labor charges are fairly high. I do find it odd that they can install parts that fail and the are able to charge customers to fix. The only positive thing is that Brianna is communicating with us. Something no one else in that company was able to do. We are not satisfied with the outcome, but it looks like we have to live with it.

  thankyou,
  
  
  
  ***** **********

• Initial Complaint

  Date:03/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mom passed in November of 2022. This company was contacted and told that. They then told me to email a copy of the death certificate. I did that in December. I received a bill for 231.96 on 3/5/2023. I called customer service on 03/15/2023 about why they are billing a deceased person. the CR checked and said she had the death certificate for my mom but did not have a cancellation letter. I told her I was never informed of a cancellation letter but I would send in the letter but I am not paying for monitoring when the account should have been closed upon receiving the death certificate.

  Business Response

  Date: 03/15/2023

  ***** *** ****
  
  
  ****** ******** ******* ****
  ** ****** ***
  ********* ** *****
  ****** ***** ********
  **** ***** ********
  
  *** ****** *****
  **** ******** ***
  ********** ** *****
  ***** ********
  ****** ********************
  
  **** **** ******** ******* * *****
  
  ** **** ** *** ********
  
  I am in review of
  the BBB complaint #******** concerning the account of ***** *****, mother of
  ****** *****.
  
  The account has been
  turned over to our estate specialist who will reach out to you within 5-7
  business days.
  
  Thank you kindly.
  
  Thank you,
  AnnMarie M****
  Collections  Manager
  Safe Home Security
  **** ****** ******
  *********** ** *****
  ****** ***** ********  *****

  Customer Answer

  Date: 03/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, the resolution is not satisfactory to me until  I received the correspondence regarding the amount owed being changed. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

  Business Response

  Date: 03/16/2023

  You will be contacted by our estate specialist over the next 5 to 7 business days. If you are not a party to the agreement then you are not responsible for it and our representative will explain our next steps.

  Customer Answer

  Date: 03/16/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and will wait to hear from an estate specialist. 
  
  
  
  Sincerely,
  
  
  
  ****** *****

• Initial Complaint

  Date:03/15/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother, ****** **** ***** of *** ********** ***** ***** **** ***** passed away on Jan 17 2023 at the age of 92. On September 13, 2018 SHS convinced her to terminate her current security monitoring service causing her to pay an early termination fee and sign a 66 month contract at the age of 87 years and 10 months, most likely knowing she would not live that long. Her Account number is ******. Now upon her death as I was attempting to cancel her service I am told we must pay a fee to satisfy 90% of the contract terms. What kind of company preys on the elderly like this?
  I contacted the company upon her death and have finally been turned over to the collections department.

  Business Response

  Date: 03/15/2023

  ****** ******** ******* ****
  ** ****** ***
  ********* ** *****
  ****** ***** ********
  **** ***** ********
  
  *** ****** *****
  *** ********** ****
  ***** ***** ** *****
  ***** ********
  ****** ********************
  
  **** **** ******** ******* *******
  
  ** **** ** *** ********
  
  I am in review of
  the BBB complaint #******** concerning the account of ****** *****, via the son
  **** *****.
  
  Request to close the
  account with no further obligation has been approved.
  
  Thank you kindly.
  
  Thank you,
  AnnMarie M****
  Collections  Manager
  Safe Home Security
  **** ****** ******
  *********** ** *****
  ****** ***** ********  *****

  Customer Answer

  Date: 03/15/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  **** *****

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been clients of Safe Home Security since 2005, our previous home owner installed the system.
  Since we rarely used it and have received numerous false alarms, my wife and I decided approximately 3 years ago to end our contract with the company, a technician from SHS came to our house to disconnect the system. We had paid our last annual payment and considered our business with the company terminated.
  
  I have always felt more comfortable conducting any business by phone rather than email and this interaction was no different. Any questions I had or when I cancelled our contract, I did so by phone. When i recently complained to the collection department of the company, I was told I signed a "docusign" for a continued contract. THAT IS A FRAUD, I certainly never signed a docusign- contract or a copy of such. Then I was told to send in a letter of cancellation notice- again, I do not have such a letter since all my interactions have been by phone.

  Business Response

  Date: 03/14/2023

  To whom this may concern 

  This customer has been with our company since 2007. On 10/11/2021 this customer signed a new agreement for 60 months. This customer was promised a new panel which is over a $300 value for no additional cost. We have on a recorded call where due to the free equipment given they agreed to sign a new agreement and continue services with our company. On 12/1/2021 our technician Replaced old vista panel with vista 20. Replaced keypad could not get 3 quantum flex to work Talked to ********* (*** *****) and they couldn’t get them registered. So an additional service was required. On 12/8/2021 the technician replaced the radio resulting in perfect signals. Also due to the service issues the customer was afforded $198.00 credit on this account. This customer's agreement is legitimate. Not only is there a recording agreeing to the new agreement but also the email the DocuSign was sent to is the same email included in this complaint. If  the customer would like to close this account a payment of 90% or the remaining term would need to be paid in order for our company close this account with no further obligation.

  Thank you for your assistance

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was door-to-door sales of an alarm system that we agreed to in 2017. We were not happy with the service but understood the terms of the agreement. We moved from the home in 2020 but continued paying the monthly fee as per the contract. It has now been a full year past the terms of the contract and the company will not allow us to cancel. We do not live there. The new homeowners are not receiving service, in fact, no one has in three years, but they will not allow us to cancel even though I have called several times and even sent a letter.
  
  This company is a true scam in every sense of the word.

  Business Response

  Date: 03/14/2023

  The account has been cancelled, with no further financial obligation, per the customers request 

• Initial Complaint

  Date:03/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to end the contract with safe home security after 5 year service agreement. I sent the cancellation email with all the detail information they requested on 8/23/22. One of the manager called me I need to pay extra 2 months service to complete the cancellation process and I agreed then he will close the account. However I started to receive the past due invoice on February with $1** amount which means they didn’t close my account at all and keep charging me the money ! So I called customer service right away which is 2/28/23 , they said they confirmed receive my cancellation letter and they will waive the past due invoices ,at the mean time I Still receive automatic phone call from safe home security almost everyday say that they can’t detect my alarm system, so I called again on 3/8/23 customer service to confirm service has been terminated .they still gave me the same answer that the account has been cancelled and told me not to worry about it ,and also they will contact monitoring department to stop detecting my alarm system. And today 3/13/23 I received a letter from safe home security again about the past due invoice of $201 and they warned me if I do pay they will file me in collection. This is very ridiculous and frustrating that I need to spend over 6 months to terminate a contract with an alarm company and they keep sending me increasing amount of past due invoices, this is non sense and very bothering! It took over 6 months to cancel a service and that company seem don’t allow you to cancel even you confirm with them many times!can you believe this will happened in the United States ? I really need you to solve the problem safe home security and don’t ever do that to other customers again!

  Business Response

  Date: 03/14/2023

  ******  ***** account had been cancelled prior to the filing and/or  receipt of the Better Business Bureau  complaint. She has no further obligation to Safe Home Security regarding this account. 

• Initial Complaint

  Date:03/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had service with Safe Home Security since June of 2021 and really no issues. Luckily, we have not had an alarm go off to need the service. A few months ago, we tested our "panic" buttons and the only thing that happened was a message to my cell phone for a medical alarm. This is very unexpected as the buttons were sold as a panic button in case we had an emergency in the office. I submitted 2 requests online for service and no response. I called in and was hung up on twice and once able to speak to someone, they said the contract said medical pendants and not panic buttons and there was nothing they could do without more money and a new contract. I agreed to an updated contract and ordered two new panic buttons. I signed the contract on 2/14/23 and have not heard back. I have submitted 8 service requests through their website and their app. I also filed an honest ****** review. I did receive a response to their ****** review that they would look into it, but I have not heard a word. After so many requests for simple communication, I have lost faith that this company can provide emergency alarm services and would like to discontinue my service since they have not kept up their end of the contract.

  Business Response

  Date: 03/24/2023

  In Response to BBB ID ******** for ****** ******. Upon review of the account for Mr. ******, we at Safe Home Security show and an agreement for the key fobs was sent to the client. However, the agreement was not returned signed to us, therefore as the agreement is still pending, service was not set. Should the client wish to have service, the agreement would need to be returned, signed, to us at Safe Home Security or the part would need to be purchased upfront. 
  
  Please call ###-###-#### with any further questions. 

  Customer Answer

  Date: 03/27/2023

  
  
  Complaint: ********
  
  
  
  I am rejecting this response because: The forms were signed on 2/15/23 and I have emailed to follow up 9 times since then. I did receive a call from Safe Home on Tuesday 3/21/23. I was walking into a meeting and he said he would call back in an hour or two to get this resolved and I haven't heard anything since. At this point, I'd rather just cancel my contract and be done with it. Impossible to communicate with them. 
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 03/30/2023

  As stated in our previous response, the agreement from February, was not returned signed to us, therefore as the agreement is still pending and has not been applied to the account. 

   

  Should the client wish to cancel the account, the terms of their existing agreement must be met.