Reviews

Review Details

• Review fromKim K

  Date: 09/29/2023

  1 star
  On 9/27/23 I paid my Visible bill using my Discover card as I have been doing for years. Discover shows the charge as pending until Visible accepts the payment. However, Visible says no payment was made and despite multiple contacts with them and sending proof that the payment was made, they suspended my account. I attempted to pay with a different card hoping maybe that would fix the issue but their payment portal wouldnt acknowledge the card. Im now stuck in limbo with no service because their payment processing system is faulty.

• Review fromStuart R

  Date: 09/23/2023

  1 star
  Visible (and ******* its parent company) - the worst. They don ** care. They refuse to have staff available BY PHONE to speak with customers. I would NEVER recommend this lazy lousy company. Don** waste your time and money.

• Review fromDonald P

  Date: 08/30/2023

  1 star
  Zero starts. The **** cellular service. I contacted ******* and determined that they were the company for my family to return to. I did all the paperwork to switch back to *******, however, within an hour of communicating with *******, Visible immediately canceled my service. Every time I have switched service, prior service ended with the activation of the new SIM card, once powered on in the phone. Visible cut me off and my service was paid through October 10, 2023. This is not prepaid, the account was set up on automatic payment, and I have a very high credit score. This company is a fraud, a sham. You can not contact them via telephone, chat is the only way and it takes hours if not days to make contact with whatever country you are text chatting with for no resolution. This shut off is an obvious retaliatory action against leaving them.

• Review fromKristen R

  Date: 08/23/2023

  1 star
  Visible has billed me over $250 in monthly installments and I have never once been able to use their service with my ported phone nor have I been able to gain access to my online account, therefore they will not allow me to cancel Visible. I continue to get billed $35/month for cell service I've never been able to use. Complete scam. My daughter and I have spent days on chat with Visible, and their help desk cannot figure the service or on-line account out. ******************** told us to just cancel the credit card connected to the Visible account, but why should I have to go through the hassle of cancelling a card and resetting up multiple accounts to a new card?

• Review fromDiane F

  Date: 08/17/2023

  1 star
  I'm signed up with Visible but is was a laborious process to say the least. It was very difficult to get everything coordinated with them but FINNALY got it done. It has ********** sailing for several months since then. My husband decided to switch over and bought a different cell phone for one that works with Visible. His SIM card didn't arrive for several days. We were unable to track it with the tracking number we were given. We had to go out of town for a few days and of course Fed Ex came three times while we were gone. They require a signature so they left a door tag. It had a number for us to track which ***** said was a number not in their system but it might be at one of two warehouses. My husband drove to both and neither warehouse knew anything about the package. So husband emails Visible and they say they will send another one out and we should get it the next day. Three days later it still hasn't arrived. He has spent two hours on "chat" and English is obviously not the service person's first language. He doesn't understand a fair amount of what my husband is saying and this is the supervisor he finally asked for. He keeps asking for a 4 digit code from his payment which is most likely the last 4 digits of a credit card. My husband hasn't even filled in any payment information yet. On the off chance that's what he wants he gave the last 4 digits of a cc but "that didn't match his records". The reps answers to my hubby's questions were nonsensical. Never had such a hard time trying to give a company our business. They were EXTREMELY unhelpful. We could find no phone number to talk to anyone directly. If you try, you just get stuck in a loop recording. Terrible customer **********************. He finally gave up and went with someone else.

• Review fromBen P

  Date: 07/29/2023

  1 star
  ***'T BUY FROM THIS COMPANY THEY WILL STEAL YOU MONEY!!!! I TIRED USING THEIR SERVICE FOR LESS THAN 30MINS AND THEY TOLD ME TO PAY MORE MONEY TO UPGRAFE TO FASTER SERVICE AND I DID!!!! AND ITS DIDNT WORK!!! I ASKED TO CANCEL MY SERVICES THEY REFUSED TO ISSUE REFUND!!! SCAMMERS AND CROOKS!!!!!!!!

• Review fromKen R

  Date: 07/19/2023

  1 star
  Terrible coverage. They claim they are on ******* but don't tell you that only certain towers on ******* are provisioned for Visible use. I have terrible signal and SMS messaging does not work half the time. I get download error on incoming messages. Chatted with Visible customer ********************** and was told I would get better signal and service by switching to Visible+ premium. It's just a scam to get $10 more a month. With a new ******* 5g phone bought from Visible, I get download speeds of less than 4Mbps. Don't even get me started about activation problems and porting my number. That was a real stressful experience. Saving money means nothing if the service is terrible and customer ********************** is practically nonexistent.

• Review frombob h

  Date: 07/13/2023

  1 star
  Terrible customer **********************. No phone **********************. Text agents are bad. Ceo won't even respond to complaints.

• Review fromGlennis D

  Date: 07/10/2023

  1 star
  Visible by ******* -Visible uses Bait and Switch techniques with phone deals.-Visible does not log your customer ********************** chats. Per customer **********************, the link is false.-Long customer ********************** wait times.-Lack of procedure knowledge by customer ********************** personnel.-Shady tech practices: customer ********************** denied deletion of my account for 60 days.I located a great sale/deal for an iPhone at Visible.com. I began the sign up process online and the deal could not be applied at checkout. Multiple online chats and over the phone calls later, customer ********************** said the website was wrong and the offer was out of date. Further, they stated the link to download the online chats for my records was false/unavailable. Lastly, I requested my online registration to the site be deleted including all my personal and payment information. Multiple customer ********************** personnel denied my request (including several supervisors), stating the account would automatically be deleted after 60 days. I anonymized my personal data in order to protect my data and not allow the company to benefit from the data mining. Visible's business practices seem unethical and I hope others are cautious when they deal with this company.

• Review fromDeborah M

  Date: 07/07/2023

  1 star
  Twice I accessed my account in order to downgrade from the $45 Visible+ down to the basics visible to $30. They continue to charge me the $45 so I went into ******* and was presenting the issue with a machine or person I dont know, but the issue was not resolved. The chat bot asserted that my order didnt go through even though I sent screen shot of the confirmation number. so Im gonna look for a different service. Im done with with visible.One armed bandits they are.