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Business Profile

Telecommunications

Visible Service, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Reviews

Customer Review Ratings

1.12

Average of 138 Customer Reviews

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Review Details

  • Adrian M

    Date: 05/13/2024

    Tragic. Have not have service for FOUR FULL DAYS now and i keep getting the exact same response every day were working on the issue. In what world does it take 4 days and endless lies to fix an eSIM ?! I had a life threatening emergency yesterday and couldnt make a call!!!! Today I was even charged for a service this company clearly is not providing. It wouldve been so much faster had you shipped me a physical SIM card.

  • One L

    Date: 05/08/2024

    I know this will go unnoticed. Today on chat I was advised to provide my ***, first name last, bank account information, three person's I recently contacted in the past days. Once I provided all of the following information I was then told the payment could not be accepted and I would need to make the payment myself. Why would a customer ********************** company collect all of that information from a customer after an hour to tell them they do not take payment over the phone. WHY? I am very sure this was a fraudulent transaction. The phone company has to make thing better. When I asked to speak with a manger. I was told simply no! I continued asking for one and was never given one. The person disconnected the chat.

  • Kim O

    Date: 04/15/2024

    I purchased a phone from Visible Wireless in Janurary of 2024 and the case still is still going on. The phone would not work. I sent it back as instructed. They kept saying they havent received the device. I called all over to figure it out. They finally said they have the device. Then for at least month I was told to check back in 3-5 days so I contacted every 3 days kept being told that. Its still going on. I dont suggest them to anyone. You can not call them. It is all through chat then after so long the chat ends and you cant talk to anyone.

  • Stacia wnek W

    Date: 04/04/2024

    I have a disability and was in need of a phone. I chose vision for the free trial. Apparently they didn't click *************. I texted with them. Nothing can be done. Really? Make it more noticable.

  • Simone W

    Date: 04/02/2024

    Completely unethical. I first came to Visible in 2018 to get away from spiking/hidden fee bills of the big cellphone companies...I've have more trouble with a lower bill than I've ever had with the big companies. They stole my financed phone that was supposed to be an upgrade where Visible promises to pay the remaining balance ($533.51). I received a shipping label from them and shipped it back. Originally, they offered to send it back and then I send it back as a "trade-in." I declined because I only needed them to honor the upgrade. I wouldn't have been able to use the old phone anyway since it's tied to Visible's network. They kept my phone stating that it was past the 14-Day period to receive it back and offered a measly $230 credit on my loan that has a remaining. I declined because why would I still want to pay on a phone that I have no possession of? During my attempted upgrade, I asked the chat agent how to upgrade (they changed the format of the app and made it difficult to find). The agent sent me a link, I double-checked with them to be sure it was for an "upgrade." They assured it was. Well, it wasn't. Soon after, I found out that the link sent was for straight out purchase. Not my fault or my intentions. The fact that there is no number to call makes everything 100 times harder to get to anything accomplished and within this "14-Day policy" that they cling to for dear life. On several occasions, I have requested a callback from upper management where cases are "escalated" and never receive it. They'll then send an email that you can't reply to with some lackluster resolution that robs the customer of fairness and in my case, money. I wouldn't recommend Visible even if it was free.

  • Luis J.

    Date: 03/20/2024

    It is the 20th of March, Ive been trying to activate my Apple Watch since the 15th of March. *** contacted support no one ever got back to me for. Yesterday I received a email informing me that my case was closed and my issue has been resolved. Again no one ever contacted me for further information or to help me with the issue.

  • Debra E

    Date: 03/16/2024

    The worst and I need help! For over I have been trying to get a refund for a phone I did not receive. You cannot talk to a human, they cannot find my information, including my loan number and the tracking number of the phone that was returned by the carrier. I am stuck still paying a phone in which I dont have. Somebody needs to allow a phone number to talk to people. NEVER USE THIS SERVICE!!!!

  • Kiernan H

    Date: 03/11/2024

    Easy enough to start up, never fully activated my account. Spent 5 days with customer **********************, new agent each time, no notes saved on my case, never called back during scheduled times with an "expert", and when MMS settings weren't working 5 days later I cancelled and they won't refund despite their "14-day" policy as advertised because they partially activated the account. No guarantee this service will work and no refunds, seems like fraud. I agree with several reviews below, worst carrier I've used in the last 20 years on 4 continents.

  • Brad B

    Date: 03/04/2024

    They have customer ********************** but you need to know how to reach out to them. They have a large presence on several blog and social websites. The service is as described. The features are with in the tolerance or better than described. The price is the correct price. If anyone wants live customer ********************** you will find this service frustrating. This service is only for experienced Internet users.

  • david S

    Date: 02/26/2024

    Clown show, unless you like headaches go here. Only with them since cheapest

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