Complaints

This profile includes complaints for Canvas Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Canvas Credit Union

  9990 Park Meadows Dr Lone Tree, CO 80124-6739

• 

  Canvas Credit Union

  12501 E. 17th Ave. Unit A Aurora, CO 80045

• 

  Canvas Credit Union

  11061 S Parker Rd. Parker, CO 80134

• 

  Canvas Credit Union

  1512 Larimer St Apt 28 Denver, CO 80202

• 

  Canvas Credit Union

  2027 S University Blvd Denver, CO 80210-4318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unauthorized charges on my checking account that my bank refuses to dispute even though I took the steps I needed to get this resolved. Money was taking from my account that I did not authorize, and I needed it refunded. My bank refuses to help me even though I been a customer of theirs for years.

  Business Response

  Date: 11/04/2024

  Ms. ****** dispute was reviewed and processed by Canvas Credit Union. Ms. ****** issue has been addressed and Canvas Credit Union is working with Ms. ****** to prevent future issues. Ms. ****** has been advised of our process and will be contacted once a final resolution has been reached.

• Initial Complaint

  Date:09/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Has stolen my ***** dollar secured deposit allowed fraud to happen at all levels on my account with absolutely zero recourse laughed at me twice when explaining both the unauthorized charges on my checking account and also my secured credit card absolutely refused to accept any dispute whatsoever and off puts there investigations as well as fraud alerts to another company not once did I ever receive any communication from canvas credit union regarding the security of my account and now my card has a balance far of over 25k

  Business Response

  Date: 09/17/2024

  Canvas is aware of the disputes Mr. ******* has made. We have thoroughly researched his claims and we feel the disputes Mr. ******* made are unfounded and he is responsible for the debts incurred.

• Initial Complaint

  Date:08/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with ********************** #******XXXX under federal law Fair credit reporting act 15 USC 1666b. Is reporting inaccurate for September 2023 and November 2023 as late payments. Under this law this billing error must be corrected and update to insure my right as a consumer 100% fair and accurate reporting. Please review and update these inaccuracies under this law and assist in correcting this problem.

  Business Response

  Date: 08/23/2024

  August 22, 2024
  Canvas Credit Union reviewed the credit reporting for ***************************, and have determined that the reporting is correct. Unfortunately payments for September and November 2023 were not received on time resulting in reporting as delinquent for these time periods. Canvas has sent a letter explaining these findings along with a copy of the payment history to ********************. Canvas encourages ******************** to reach out to Canvas directly for any questions in regards to this matter.
  Thank you.

• Initial Complaint

  Date:08/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canvas has been charging me for almost the last year for an additional fee that was attached to my loan that was charged erroneously. Currently have been able to settle around half of the amount, but they have made it absolutely impossible to submit paperwork to prove that I was paying Insurance during the entire time and should not have received the charges. I am almost at $4000 paid into something that shouldve been paid off last November. I am looking to have the loan completed, my title sent to me and credits back for charges that should not have been charged. I have gotten a complete runaround in providing paperwork and been told to submit to 3 different areas which have had no additional results. I can provide paperwork upon request from canvas. Their customer ********************** has been horrendous and has given me the complete runaround, I get transferred 4 to 5 times on each call sometimes going back to the same area in which I was just speaking with somebody.

  Business Response

  Date: 08/23/2024

  August 22, 2024
  Canvas Credit Union has attempted to contact **************** in regards to his insurance issue. Canvas has not been able to make contact with **************** after several attempts. Canvas encourages **************** to reach out to us directly to resolve this issue.

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22134233
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mother took out a HELOC loan on her home. I did not sign for this first HELOC. She then, a few years later took at a second HELOC to pay off the first HELOC and $32,000 in credit card debt. She needed the additional income to qualify for the second HELOC. So, I cosigned on the second HELOC. In the end, Canvas did pay off the credit card debt, but failed to pay off the first HELOC of $100K. They also failed to lock down the second HELOC and my mother spent down the remaining $132K second HELOC. She was paying on both HELOCs. However, she passed on February 9th 2024. I inherited the the home to which, these HELOCS are attached. Despite the fact that Canvas did not do their job of paying off the first HELOC of $100K and then, also did not lock the second HELOC of $132K, Canvas is now expecting me to pay off both of those HELOCS. I do not see this as fair, as Canvas simply did not do their job. What transpired should not have been possible, had Canvas done their job s agreed upon. Now, they are holding me responsible for ALL of my mother's debt, with respect to the two HELOCS, her credit card and her ovedraft protection. I am on SSDI and do not have the financial ability to pay my mothers debts. Canvas has proceeded to take any money that goes into my Canvas accounts to pay my mother's debt. The only income I have is the $3072/month from SSDI. I am also 62 years old. This is not sustainable from my my perspective. I have since, opened up a Chase **** account and redirected my SSDI deposit to that account. Please advise as to my rights and how to handle this complex situation. I am available at ************ or *********************** Text is also good.

  Business Response

  Date: 08/14/2024

  Canvas has spoken with **************** several times in the last two years regarding her concerns. We have detailed notes and documented conversations with her regarding the loan in question, and it is Canvas position that **************** advanced the funds she is disputing and is responsible for repaying the loans. Canvas has offered **************** options for re-payment,but she has been unable to follow through on those options. 

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a member in good standing of this credit union for over 30 years. On June 21, 2024, I went into the branch on 8th and Colorado Blvd and deposited a check from my insurance company to have hail damage repairs made to my roof in the amount of *********. On July 17, 2024, I also went to the same branch and deposited a check from the same insurance company for the completed work on my property in the amount of ********. As of today, 8/1/2024 those checks have not released, and my account and my funds are not available to me. The credit union has been holding my money and using it for their benefit and I am unable to use my funds for over a month. On July 21, 2024, I went to the same branch and deposited 2 separate checks into my accounts from the same insurance company in the amounts of ********* and 16, ****** and was told by the teller that the funds would be released in 2 days. What is the difference in the deposits. Why isnt there some consistency in the way business is handled at the branch/credit union when the checks came from the same insurance company? Today when I called the ********** number, I was told that they only handle online checks and could not explain why the checks were handled differently. They have put a hardship on me because they are greedy. The Canvas Credit Union moto is people helping people. ,, but their actions show credit union helping themselves to your money. Their philosophy is "to stand shoulder-to-shoulder with our members", but their actions show standing on the shoulders of our members while we line our pockets. I need them to get some policies in place, so members are held hostage by the whims of tellers taking their deposits and I need some to reimburse me for the hardship Ive incurred because they money was held for over 31 days for not good reason and with no explanation. These crooked banking practices have got to end, they are hurting the public. I feel like I'm dealing with **********.

  Business Response

  Date: 08/12/2024

  Canvas reviewed ********************** complaint, we attempted to reach her by phone on August 6th and August 8th.Voicemails were left each day for her. We are happy to answer her questions and encourage her to contact Canvas directly. 

• Initial Complaint

  Date:07/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a bill from PAYPAL *DUBINHO **************************. They used the PayPal name to get my bank to release funds from my credit card. I had not made a purchase and my credit union paid them $400 from my credit card that I had put a stop on and moved all my money from that account. My back Canvus credit union refuses to put the money back in my account. Seems there are others that had the same experience. I pretty sure this company is using the name of PayPal to scam others. Probably not a PayPal issue but probably need to report this to the BBB. Apparently, my bank isn't going to do anything about this. They just say the money is gone and nothing they can do about it. This transaction took place on July 8th. I put a block on the card on the 6th and move all but about $50 in that account they could not use my card to complete the transaction. ****** went ahead and paid them from my checking account. I've talked to them many times and reported it as fraud, but they refuse to put the money back in my account, they said that I had overdraft protection although they charged me $30 for insufficient funds.

  Business Response

  Date: 07/31/2024

  Canvas spoke with ******************** and we feel his concerns have been addressed. If he has further questions we encourage him to reach out to us directly. 

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month, this company my car loan is through pulls some kinda c*** about my car payments not being made. One month its a payment from a few months prior. The next, its a payment from 2022. I have fought over & over & spoke to plenty of supervisors with no help whatsoever. I have sent proof every time of my payments being taken from my checking account. Still I get no call backs & no resolution. Now theyre saying Im over $1600 behind on my car and are threatening to repo. I have no fight left in me & need help. This company needs to be reported as fraud!!!!

  Business Response

  Date: 07/30/2024

  Canvas spoke with Ms. ***** to review her account history; unfortunately, she was unwilling to provide further information to help us understand her claims.Canvas is available to Ms. ***** if she would like to continue working towards a resolution and we would encourage her to reach out us directly. 

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22004054
  
  I am rejecting this response because: I have sent them proof of my bank statements over and over again, proving the payments were never missed. They failed to help me, as always. & I will attach proof of these emails I sent directly with the woman I was working with. This company has pulled this same situation on a few other people whose complaints I read on the BBB site. They have since taken my car, illegally. Considering I have paid. Please see the attached emails I sent, repeatedly. 
  
  Sincerely,
  
  ****************

  Business Response

  Date: 08/12/2024

  We have reviewed Ms. ******* response, the attachment she sent is a screenshot and we noticed the Canvas email address in the screenshot is not a valid email address for anyone or department at Canvas. We are happy to assist her and would appreciate her reaching out to Canvas directly. 

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22004054
  
  I am rejecting this response because: this is absolutely ********. They want me to reach out to them directly but for what? I have tried for months. They are fraud!!!!! I have thousands of emails I sent over & over again. Many of which, I got a response for from the person at canvas!!!!! I want my car back or my last payment back. 
  
  Sincerely,
  
  ****************

  Business Response

  Date: 08/20/2024

  Canvas is willing to discuss Ms. ******* concerns with her directly. She may contact us at any time. 

  Customer Answer

  Date: 08/20/2024

   
  Complaint: 22004054
  
  I am rejecting this response because:
    Again, theyre fraud. Theyre criminals. Theyre liars. I will not accept anything other than my car back or the money back. 
  
  Sincerely,
  
  ****************

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since opening this account I have been victim of impersonation, frdulent charges which the employee's would not investigate due to a "60 day dispute period", along with the reason being that my debt card was present. Even though I have proof of myself being in an alternative location. I feel very taken advantage of by this credit union and feel as if I am not being taken seriously. When I called the police to report I have not only the police officer in the dispatch call. Tell me that it belonged to a certain county.After contacting that county or city and reporting, I was not helped and was disregarded. I then decided to put in my report online. Where I found that the dispatchers were in fact transferring me to the wrong department each time that I called, which could possibly be the route reason for no resolution and no consequence to the credit union. I did submit this to the county.I had to change my account as if not my debt card being used then it was my account info ie: account and routing #. Due to the fraudulent activity reoccurring so often I did request that a new account be issued to me with their new account number. Once the new account was issued I did lose all access to the previous statements and was told by the credit union that without a police report I was not able to obtain them again.

  Business Response

  Date: 07/26/2024

  Canvas researched ****************** complaint and we were able to speak with her. Canvas explained our position regarding her debit card charges and we are working with her to assist her to gain access to her statements. ***************** may reach out to Canvas directly with further questions. 

• Initial Complaint

  Date:07/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Am not liable for this debt with Canvas Credit Union. I do not have a contract with the collection agency, they did not provide me with the contract as requested.

  Business Response

  Date: 07/26/2024

  Canvas reviewed the contract and loan documents for *********************** and determined that his signature is present on the documents. We also reviewed past correspondence from him, and we have spoken with him on several occasions.We attempted to reach ************** regarding this complaint and as of the writing of this response we have been unable to reach him. If ************** has further questions, we encourage him to reach out to Canvas directly.