Complaints

This profile includes complaints for Canvas Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canvas Credit Union

  9990 Park Meadows Dr Lone Tree, CO 80124-6739

• 

  Canvas Credit Union

  12501 E. 17th Ave. Unit A Aurora, CO 80045

• 

  Canvas Credit Union

  11061 S Parker Rd. Parker, CO 80134

• 

  Canvas Credit Union

  1512 Larimer St Apt 28 Denver, CO 80202

• 

  Canvas Credit Union

  2027 S University Blvd Denver, CO 80210-4318

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canvas Credit Union repossessed my vehicle after I fell behind on three monthly payments. I paid the full past-due amount and all repossession fees immediately upon redemption. My vehicle was repossessed and stored by a company Canvas Credit Union hired, ******************************* (also referred to as Select Recovery Group).Upon retrieving my vehicle, I discovered serious damage and deep scratches to the side of the vehicle, which were not present prior to repossession. This damage was noticed immediately while still on the recovery yard premises, and their employee witnessed me photographing the damage on-site.I requested the repossession companys insurance provider information to file a claim. The company has refused to provide it and is instead falsely alleging that a signature on a no damage condition report belongs to me. The signature shown is not mine, and I have requested Canvas Credit Union to verify this, as they have my valid signature on file.Additionally:I was charged $150 in cash, was promised documentation/receipt electronically, and never received it.The company incorrectly charged me for 2 storage days, despite not even having the vehicle for a full 24 hours.The recovery agent hit another vehicle with the gate while we were present demonstrating reckless handling of vehicles.Canvas Credit Union contracted with this vendor, not me. Therefore, they are responsible for ensuring their vendor cooperates, provides insurance documentation, and addresses the damage caused to my vehicle.I have notified Canvas Credit Union, and they directed me back to the repossession company instead of assisting in resolution leaving me with no way to submit a claim for damage they are responsible for.

  Business Response

  Date: 11/05/2025

  Canvas Credit Union has reviewed Ms. *********** concerns in conjunction with our contracted third-party provider and the relevant company policies. Upon investigation, the third party provided documentation signed by Ms. ********** indicating that no issues were reported at the time of release.
  If Ms. ********** believes this documentation is inaccurate or if she has additional concerns, we respectfully encourage her to contact the third-party provider directly for further clarification or resolution.

  Customer Answer

  Date: 11/05/2025

   
  Complaint: 24077569
  
  I am rejecting this response because: 
  
  Canvas Credit Union is legally responsible for the actions of any third-party vendors it contracts to act on its behalf, including *******************************. Under Uniform Commercial Code (UCC) 9-609(b)(2) and Colorado Revised Statutes 4-9-609, a secured party (in this case, Canvas Credit Union) may take possession of collateral only without breach of peace and without causing damage. If property is damaged during repossession, the secured party remains liable, even when using a contracted agent.
  
  I did not hire or select Select ************************ Canvas Credit Union did. Therefore, Canvas Credit Union is legally responsible for ensuring its agents act lawfully and with care. Delegating repossession duties does not transfer liability for damages caused during that process.
  
  The documentation referenced by Canvas Credit Union is not valid:
  
  The signature on the condition report is not mine. Canvas has my authentic signature on file and can easily verify the discrepancy.
  I informed the yard employee immediately upon noticing the scratches and damage on my vehicle and took photographs on-site as evidence.
  The staff at *************************** were unprofessional, rude, and disrespectful throughout the interaction.
  I also witnessed a staff member hit a red truck with the gate while opening it, demonstrating negligence and careless handling of property.
  The company charged me for two storage days despite not having my vehicle for a full 24 hours, and I paid $150 cash for which I was promised but never received a receipt.
  
  I have already provided evidence that the third-party refuses to take responsibility and has denied my right to their insurance information. If Canvas Credit Union reviews the yards surveillance footage, it will show me pointing out the damage to their employee before leaving the premises.
  
  Canvas Credit Union cannot shift accountability to a contractor. The repossession company was acting as Canvass authorized agent, and any negligence, property damage, or misconduct is legally attributable to Canvas Credit Union under agency law and the Colorado Consumer Protection Act (C.R.S. 6-1-105).
  
  I am again demanding that Canvas Credit Union:
  
  Obtain and provide the insurance carrier name, policy number, and claims contact for *******************************;
  Acknowledge liability for the damage caused to my vehicle while under their agents care;
  Reimburse the $150 cash payment, improper storage charges, and $495 repossession fee charged by Canvas Credit Union; and
  Cooperate immediately to resolve this matter in good faith before I pursue additional legal and regulatory remedies.
  
  If Canvas Credit Union continues to deny accountability, I will proceed with formal complaints to the ************************************ (****), the *******************************************************, and the ****************************************** (****) for further investigation.
  
  Sincerely,
  
  ******* **********

  Business Response

  Date: 11/18/2025

  Canvas Credit Union has communicated with both the third-party vendor and Ms. ********** regarding this matter. At this time, we recommend that Ms. ********** contact the provider directly for further assistance. Additionally, Ms. ********** has been advised to file a report with the appropriate authorities should she believe her claim can be substantiated.

• Initial Complaint

  Date:10/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was lied to by one of the employees which is going to directly affect my credit. Supervisor ****** refused to take any responsibility for this and I was actually laughed at for being upset by another employee. Theyre rude and unprofessional and cannot do their jobs in any regard. I requested information for a gap claim and was told I would receive it within 2 days, but then ****** told me I needed to email to request this information which I was not told when I originally called and requested it. Ive never worked with a shadier company that is only out to do the least amount of their job possible and refuses to take any responsibility for their mistakes.

  Business Response

  Date: 10/24/2025

  Canvas Credit Union has successfully contacted Ms. ******** and addressed her concerns. We have acknowledged her feedback and provided the correct information to resolve the matter. We encourage Ms. ******** to reach out to us directly should she have any further questions or concerns.

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DETAILS AS FOLLOWS:******* WAS LIEN HOLDER ON A **** LOAN I HAD WITH THEM, CHRYSLER ********. I SOLD VEHICLE LOAN PAID OFF IN FULL. I NEVER RECIEVED ANY DOCUMENTATION FROM CANVAS ABOUT THE ****** FOR MY RECORDS. i NEVER RECIEVED MY REFUND FROM THE ************* ENDED DUE TO CAR LOAN BEING PAID OFF, AND THEY HAD FORCED ME UNKNOWINGLY INTO A SAVINGS ACCT WHICH THEY SAID I HAD TO HAVE AFTER I GOT THE LOAN FINANCED ORGINALLY. THE RECENTLY SENT NOTICE TO CLOSE THE ACCOUNTS AND I AGREE WITH THAT, I NEVER WANTED TO BANK WITH THEM ANYWAYS, THE BANK IS TERRIBLE, THE OPERATIONS OF HOW THINGS ARE HANDLED IN **** WHICH IS WERE THE BANK IS LOCATED AND IM IN AZ IS VERY MUCH UNPROFESSIONAL. I WAS BLOCKED FROM PAYING MY CAR LOAN ONLINE LIKE OTHER CUSTOMERS WHICH THE **** LOAN HAD NOTHING TO DO WITH THE OTHER ACCOUNTS AND THAT WAS FOR YEARS. BUT, IM FILING A COMPLAINT TO GET MY REFUND ISSUED AS SOON AS POSSIBLE THAT IS DUE TO ME, I HAD GAP AND REMAINING PORTION SHLD HAVE BEEN MAILED OUT ONCE ACCT WAS CLOSED AND IT WASNT. THE MONEY SHOULD HAVE BEEN SENT TO ME AND IT WAS NEVER REC'D. AND I ALSO WANT PPL TO KNOW THAT THIS BANK IS TERRIBLE, ITS OPERATED LIKE A ANGRY BUNCH OF WORKERS WHO TRULY BELIEVE THEY OWN THE CREDIT UNION AND PPL SHOULD STEER AWAY. I SOLD MY CAR AFTER ALL THOSE YEARS TO GET AWAYS FROM CANVAS CREDIT UNION, JUST DIDNT WANT TO DO BUSINESS WITH THEM ANYMORE.

  Business Response

  Date: 10/23/2025

  Canvas Credit Union has confirmed that all refunds due to Ms. ******* have been mailed to her at the address we have on file. The loan account status was updated to paid and closed when the payoff was received on September 4, 2025. We have also mailed a copy of the paid in full letter to her.

• Initial Complaint

  Date:10/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal complaint regarding a negative account that is being inaccurately reported on my credit file. I have already contacted both the creditor and the credit reporting agencies regarding this matter, but the issue has not been resolved. I am seeking BBBs assistance to ensure that this account is properly investigated and corrected.Details of the *************************************************** Canvas Credit Union Account Number: ******************************** **************** Involved: Experian/TransUnion Date of Dispute: 10/04/2025 Summary of the Issue:This account is being reported with inaccurate or unverifiable information. I requested that the creditor provide documentation verifying that this debt is valid, accurate, and belongs to me, in accordance with the Fair Credit Reporting Act (FCRA) and Fair Debt Collection Practices Act (FDCPA). To date, they have failed to provide the following required documentation:A signed agreement or contract linking me to the debt An itemized statement showing how the balance was calculated Proof that they have the legal right to collect this debt Under FCRA Section 611 (15 U.S.C. 1681i), I am entitled to a full reinvestigation of any disputed information. If the furnisher or credit bureau cannot verify the accuracy of the account, they are required to remove or correct the entry. Despite my good-faith effort to resolve this matter, the account continues to be reported negatively and is harming my credit profile.

  Business Response

  Date: 10/09/2025

  Canvas Credit Union has reviewed Mr. ************ concerns and verified that all information is accurate. Copies of the requested records have been mailed to Mr. ************ We encourage him to contact us directly should he have any further questions or require additional assistance.

• Initial Complaint

  Date:07/15/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for the debt with CANVAS CU, I do have a contract with the collection agency, LP, they did not provide me with the original contract requested

  Business Response

  Date: 07/25/2025

  Canvas Credit Union has attempted to contact Mr. ******* in regards to his loan. At this time we have not been able to reach Mr. ****************************** encourages Mr. ******* to contact us directly to address this matter. 

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 12, 2025 my car was taken into possession by canvas credit union, due to my bank **************** holding a charge as fraud. Until I clarified it, at this time I was having an emergency induction and delivered a preemie baby who is in the nicu. I fixed the charge and notified canvas they would be getting their money back. In which they said ok they would watch for it. They gave me until today for the payment to be received. I called yesterday the 26th to hear it was received the 18th. I said so what else needs done so I can have my car back they said pay the remaining 893 and call the auction house to get information on their fees. I did and called canvas back to pay the remaining 893, I asked so you will be sending the release now, they than said oh actually no we cant release the vehicle after all. All of these calls were on record by me, now Im out all of my money, and my car. This was complete fraud and a scam by them to get money towards the principal but not give the car back.

  Business Response

  Date: 07/02/2025

  Canvas Credit Union was able to collaborate with our member to resolve this issue. The vehicle has been returned to our member and this matter has been deemed closed. Canvas encourages Ms. ****** to contact us directly if there are any further questions or concerns.

• Initial Complaint

  Date:06/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-18-25 I discovered that two checks were not deposited and missing,I went to a teller to deposit them in person, the teller had my ID card and a card with written out bank account numbers. I dont remember the date and I didnt keep the receipt as I trusted this establishment and they had my information in multiple places to triple check. Checks were deposited after the 8th and in the the week of the 8th. The teller deposited my check into a random persons account for over two weeks. The bank manager did not check the work or deposits or checks and dis not catch the mistake as 1st bank has accidentally done before and fixed the same night when they checked in tellers. I was detained by police before canvas took action and found my missing ********* complaint is the hold on my check because the pay to the order of was not filed out. The fact the teller missed a third issue and chance to correct is distributing. I was there in person to make the connection if the teller was doing his job and clearly with all the other mistakes he committed was not and or trained properly or was not qualified to handle my sensitive information. Due to this a hold on my 1400 check until the 23rd has been issued I need my check cleared immediately as it was their mistake and a known customer with good credentials I need emotional distress for being detained by the police and emotional distress for the declined transactions I need a formal complaint filed And filed with the BBB to warn others I need a written trespass notice as Im instructed by the police to not go back to the Arvada branch ever again I need a written report of the incident and available information on the mistake and the dates and times of my original deposit I need a resolution for my accounts and a plan to remove their services I need a written apology and statement from the bank manager confirming their mistake and apologize for laughing at me when they stole my money and had an angry customer

  Business Response

  Date: 06/26/2025

  Mr. ******* visited a Canvas Credit Union branch to deposit a check. The check was deposited into a different account in error. Once Canvas was made aware of this error, measures to correct the error were made and completed. Canvas has reviewed this situation with our branch team members to ensure that we are executing our procedures correctly. We have been in direct communication with Mr. ******* to address his concerns.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23490683
  
  I am rejecting this response because:
  no offers have been made from the canvas team yet. I have suffered emotional distress and physical distress due to their direct mistreatment of my accounts and personal information. 
  canvas had access to the mistakes made for over a week and left me to find out their mistakes when my accounts were declined and huge embarrassed suffered by not having the funds available at the clerks and being denied services needed for daily business. Canvas credit Union withheld my funds for an additional 4 day after the missing checks incident. My original request to be made whole immediately was declined and I was detained by the police.its outrageous a police officer had to intervene before my accusations were taken seriously and action to find my stolen money was started. So the matter has escalated beyond normal circumstances. 
  

   

  Sincerely,

  
  
  ****** *******

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email from Canvas about a promotional interest rate for ******************************************************************************* May. The fine print of this offer was exceptionally misleading, and certainly vague on purpose. To receive this rate you had to go to a branch in person and have a representative apply the rate during the promotional period. Within the fine print, it reads "advances taken at ************************** are not eligible". I cannot be convinced that this wasn't very intentionally vague and misleading to get customers to take withdrawals at the regular rate.

  Business Response

  Date: 06/24/2025

  Canvas Credit Union was able to contact Mr. ***** and resolve his issue. Canvas encourages Mr. ***** to contact us directly if there are any further questions or concerns.

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canvas Credit Union is reporting an installment account to my ************************************************** file that I do not recognize or recall ever opening. The account was opened on April 28, 2020, and is now showing as Charged off as bad debt with a balance of $14,800 as of May 2025. I did not authorize this account, and I never entered into a financial agreement or loan with Canvas Credit Union.I contacted the credit bureaus and submitted a dispute, but Canvas responded with Dispute resolved; customer disagrees, which is inaccurate and misleading. This account is not mine, and I am requesting that Canvas provide full validation of the debt and proof of my authorization to open this account. If no such evidence can be provided, I am requesting the account be permanently removed from my credit report across all bureaus.This inaccurate account is negatively impacting my credit and was reported without my consent or knowledge. I have attempted to resolve this issue and am now seeking assistance from the BBB for a formal resolution.

  Business Response

  Date: 06/26/2025

  Canvas Credit Union has sent Ms. ************ documents in regard to her loan. Canvas encourages Ms. ************ to contact us directly if she has any questions or concerns.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23464044
  
  I am rejecting this response because:
  
  Sincerely,
  
  ********* ************

  BBB Response to Business Reply ********* ************
  Date: June 26, 2025
  I do not accept the businesss response.
  
  Canvas Credit Union claims to have sent documents, but they have not provided proof that I ever authorized or agreed to any loan. I did not apply for or open this account and have never entered into any financial agreement with Canvas.
  
  I have formally requested validation, including a signed contract or authorization, and none has been provided.
  
  Additionally, I am a survivor of human trafficking, and this account was submitted to TransUnion for removal under the Debt ******* Repair Act (15 U.S.C. 1681c3).
  
  This account continues to harm my credit, and the business has failed to properly address my dispute or resolve the issue. I am requesting that this account be permanently deleted from all credit reports.

  Business Response

  Date: 07/15/2025

  Canvas Credit Union sent Ms. ************ copies of her Canvas membership application, loan application, and copy of the identification used to obtain her loan on June 23, 2025. Canvas encourages Ms. ************ to contact us directly if there are any further questions.

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CANVAS CREDIT UNION MUST SEND ME MY ENTIRE 1/31/2020 TO 6/2/2025 2016 ******* SENTRA CAR LOAN TRANSACTION HISTORY MINI STATEMENT FOR ALL OF MY ON TIME CAR PAYMENTS FOR CREDIT BUREAUS AND MY SCORE. IT IS MY PROPERTY, MY RECEIPT. CANVAS IS NOT RECORDING ALL MY ON TIME MONTHLY CAR PAYMENTS TO THE CREDIT BUREAUS PER ****.

  Business Response

  Date: 06/24/2025

  Canvas Credit Union was contacted by Ms. ********* Canvas has supplied Ms. ******** with the information she requested. Ms. ********* loan has been paid in full and is now closed.

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23430810
  
  I am rejecting this response because: CANVAS WAS TO ALSO PROVIDE ME WITH ENTIRE CAR LOAN PAYMENT HISTORY AND DID NOT DO SO FROM 2/2020 THRU 6/2/2025.
  
  Sincerely,
  
  **** ********* ********

  Business Response

  Date: 07/15/2025

  Canvas Credit Union has supplied Ms. ******** with all requested information regarding her loan. This matter has been addressed and is considered closed.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23430810
  
  I am rejecting this response because: CANVAS CREDIT UNION DOES NOT SHOW ON CREDIT REPORTS FIRST 2/2020 AND LAST 6/2/3035 CAR PAYMENTS.
  
  Sincerely,
  
  **** ********* ********

  Business Response

  Date: 07/25/2025

  Canvas Credit Union has addressed Ms. ******** concerns on multiple occasions. Canvas has verified the reporting for Ms. ******** is correct, and this matter is considered closed.

  Customer Answer

  Date: 07/25/2025

   
  Complaint: 23430810
  
  I am rejecting this response because: CANVAS CU CONTINUES TO POST WRONG CAR PAYMENT DATES ON CREDIT REPORTS. IT'S 2/2020 THRU 6/22/2025 CAR PAYMENTS FOR CREDIT BUREAUS.
  
  Sincerely,
  
  **** ********* ********

  Customer Answer

  Date: 08/20/2025

  CANVAS CREDIT UNION MUST PER FCRA RECORD ALL MY CAR PAYMENTS FROM 2/2020 THRU 6/3/2025 PAID IN FULL ON ALL CREDIT REPORTS. EQUIFAX, TRANSUNION AND EXPERIAN.

  Correction to a credit report; Finish the job; Contact by the business