Complaints

This profile includes complaints for Canvas Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Canvas Credit Union

  9990 Park Meadows Dr Lone Tree, CO 80124-6739

• 

  Canvas Credit Union

  5800 S Broadway Littleton, CO 80121

• 

  Canvas Credit Union

  8500 Pena Blvd., Jeppesen Terminal, Level 6 SW Denver, CO 80249

• 

  Canvas Credit Union

  5944 S Kipling St., Ste. 100 Littleton, CO 80127

• 

  Canvas Credit Union

  16900 E Quincy Ave. Aurora, CO 80015

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Canvas Credit Union continues to knowingly garnish wages earned from the **************************based waiver programafter receiving a default judgment against me where their contracted process server (*** ******* of ********* Investigations) committed perjury by submitting a falsified sworn affidavit of service.According to IRS Notice ****** and ************************************** **************** waiver payments may be excludable from gross income if they are made to an individual care provider for an eligible person who lives with the provider. The services must be authorized by a ******** Home and Community-Based Services Waiver program - this is the exact program I am employed under as a Parent-as-CNA. Their collection agent, ****** Law Firm, is aware that the income they are collecting comes from this state-funded program but continues to rely on the default judgment (and subsequent motion to set aside that was denied without cause) to justify their unlawful actions. Canvas Credit Unions compliance officer has proven to be complicit with lies told on their behalf by recently recanting what was sworn to on the affidavit of service and changing the narrative to the process server saw her car parked outside her home-this contradicts the statement submitted to court saying that I refused service after the process server identified and made contact with me. (I have video surveillance showing I wasnt even home at the time). Canvas Credit Union and those they contracted with (****** Law Firm, ********* Investigations, et.all) continue to lie and disregard the law in their unethical actions. It is unfortunate that they are allowed to conduct business with such management and think they are above consequence.

  Business Response

  Date: 01/29/2025

  Canvas Credit Union researched Ms. ******** complaint in conjunction with *********************. Ms. ******** complaint is directed at ********************* regarding a vehicle loan. If there are further questions or concerns for Canvas, we encourage Ms. ******* to contact Canvas directly.

• Initial Complaint

  Date:01/15/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****As of Dec. 2024 they are still refusing to correct the errors they are reporting to my credit report**** Back story: September 30 2016 I purchased a Vehicle from *********************. My purchase was financed the loan with Public Service Credit Union which was later acquired by and rebranded to Canvas CU . The following month a charge of almost 4 thousand dollars was ADDED to my loan for force placed insurance. that should NEVER have occurred as the vehicle was insured by progressive from the day it left the lot until summer of 2024 Canvas was aware of this as they received the full insurance Binder from Progressive prior to me taking possession of the vehicle on sept 30th 2016. I brought this error to Canvass attention an ungodly amount of times between November 2016 & August 2023 when the loan was paid off & closed Canvas refused to resolve this issue causing additional interest to accrue, extending payoff of the loan and damaging my credit by keeping the loan open based on a balance I did not owe, and then failing to REMOVE the negative reporting caused by their errors. The last time I went to the corporate office to discuss the issue & acquire documentation an assistant branch manager named: ***** ****** calling me a stupid b**** simply because I expressed it is ridiculous the way I have been treated & refused to leave until she presented proof the refund check had been credited & printed out the full loan payment & balance history. Canvas Credit union KNOWINGLY allowed this error to continue for 6 years, unduly increasing my balance & allowing additional interest to accrue thereby extending my payoff date & maliciously extracting additional funds from me, freezing & DRAINING my unrelated checking & savings accounts at several points AFTER when the loan would have been paid off without their error. Canvas credit unions errors, & callus refusal to fix them have caused me tremendous financial harm. I only recently became aware of BBB's ability to help.

  Business Response

  Date: 02/12/2025

  Canvas Credit Union was able to apply a partial refund for Mr. ********* Canvas has made attempts to contact Mr. ******** to discuss what will be required to receive a full refund. At this time we have not been able to reach Mr. ********* Canvas encourages Mr. ******** to contact us directly for further information.

  Customer Answer

  Date: 02/12/2025

   
  Complaint: ********
  
  I am rejecting this response because: Canvas has been untruthful & knowingly flat out lied about their ability to speak with me directly. I spoke with Canvas Credit Union on January 30th 2025 @ 2:19pm MST. I can provide additional proof of that conversation (in addition to the screen shot I have attached here) if needed. Canvas Credit Union is attempting to deflect by bringing up a completely different and unrelated scenario in which I was unduly charged for force placed insurance. The scenario that they are referencing is UNRELATED to THIS SPECIFIC COMPLAINT. *The complaint I have filed here* is pertaining to canvas never removing all negative credit reporting that occurred as a result of their accounting errors and their inability/ lack of willingness to Correct those errors over the 6 years the loan was open. YES the accounting errors stem from a force placed insurance charge that was placed on my account one month after I financed a vehicle through them on Sept. 30th 2016. The insurance charges *they* are referring to are charges that were placed on the account between 2020 & 2023. Those charges are *Completely unrelated* outside of them being ADDITIONAL examples of Canvas attempting to manipulate the loan balance to keep the account open longer and further extract funds. Canvas DID NOT Attempt to speak to *THIS* COMPLAINT (Complaint # ********) IN ANY WAY let alone attempt to RESOLVE this complaint!

  I will again reiterate. A satisfactory SOLUTION would be the removal of all negative credit reporting associated with the above referenced auto loan and financial retribution for the damages that ensued as a direct result of Canvass negligence and mal practices. I will accept a refund of the FULL BALANCE paid over the course of the loan as an acceptable payment. 

  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 02/27/2025

  Canvas Credit Union has processed a partial refund for ************ Canvas encourages Mr. ******** to contact us directly to discuss the process for a full refund.

  Customer Answer

  Date: 02/27/2025

   
  Complaint: 22817916
  
  I am rejecting this response because:
  I have already spoken with Canvas Credit Union since filing this complaint. I previously outlined in the prior rejection how they have been dishonest in their replies to the BBB stating they were unable to speak with me when in fact we HAVE spoken since this complaint was filed. Canvas is CONTINUING to deflect by referencing charges that were NOT mentioned in this/ the original complaint! Canvas needs to *REMOVE All negative credit reporting* associated with the auto loan as it is their error in accounting that has caused severe damage. As for a refund , The only refund Canvas should be referencing at this point is THE FULL BALANCE paid between September 30th and August 2023 when the loan was paid in full. I am not referring to insurance charges I am referring to the FULL LOAN BALANCE. That is what I will accept as an acceptable refund given the amount of damage they have caused, the length to which I have suffered financially as a result, for the hundreds of man hours I have spent trying to resolve and rectify the issues their errors have caused and for being verbally assaulted by Canvas Credit Union assistant branch manager ***** ******  

  Business Response

  Date: 03/06/2025

  Canvas has most recently spoken with Mr. ******** on January 30, 2025. We will continue to engage with him regarding his concerns. At this time, we consider the complaint addressed and encourage him to continue to reach out to us with his concerns. 

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 22817916

  
  I am rejecting this response because:
  canvas is saying the complaint has been addressed. IT HAS NOT. This complaint is in regards to negative credit reporting that stems from canvas accounting errors. The complaint has been clear & concise from the beginning. Canvas has not addressed the concern of erroneous derogatory credit reporting AT ANY POINT in ANY of their responses. Canvas continues to ignore the STATED ISSUE while continuing to attempt to deflect and shift the narrative of the conversation to a topic I never mentioned in this complaint! Canvas needs to remove the negative credit reporting associated with the account as it ONLY EXISTS as a result of their accounting errors. It is very simple. 
  

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CANVAS CREDIT UNION REFUSES TO SEND ME MY TRANSACTION HISTORY FOR MY CANVAS CREDIT UNION CAR LOAN CONTRACT #******-01 LOAN AMOUNT $15974.15 ON 1/31/2020. I HAVE PAID EVERY SINGLE CAR PAYMENT MONTHLY. LENDER, CANVAS CREDIT UNION GUILTY OF DECEPTIVE BUSINESS PRACTICES AND FRAUD ARS ******* ET SEQ.I AM A VICTIM OF IDENTITY ************* BY CANVAS CREDIT UNION.CANVAS CREDIT UNION IS POSTING ON MY CREDIT REPORTS A FAKE CAR LOAN #**** AND xxxxxx5040 FOR BEGINNING BALANCE 7/1/2020 $13698.82 IS NOT MINE TO LOWER MY CREDIT ************** FRAUD FCRA.CANVAS CREDIT UNION IS TO PROVIDE TO ME ALL OF MY TRANSACTION CAR LOAN HISTORY FOR #******-01 FROM 1/31/2020 TO NOW AS IT IS MY PROPERTY.

  Business Response

  Date: 01/27/2025

  Canvas Credit Union has addressed Ms. ******** concern in reference to identity fraud on multiple occasions over the last year. Canvas Credit Union has advised Ms. ******** of our name change from Public Service Credit Union to Canvas Credit Union, and no fraud or identity fraud has been committed.

  Customer Answer

  Date: 02/05/2025

   
  Complaint: 22811954
  
  I am rejecting this response because: wrong.

  1. Where is my CCU CAR LOAN #****** MY 1/30/2020 TO NOW TRANSACTION HISTORY, MY PROPERTY, I REQUESTED?

  2. MY CCU CAR LOAN CONTRACT IN LEGAL NAME: CANVAS CREDIT UNION.

  3. CANVAS CREDIT UNION ONLY TO BE LISTED ON CRA'S PER FCRA, FACTA. I AM A VICTIM OF IDENTITY THEFT AND FRAUD. I HAVE RIGHTS.

  3. THE BBB HAS HACKERS.

  
  Sincerely,
  
  **** ********* ********

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I purchased my vehicle in July of 2024, the dealership offered a good interest rate from canvas credit union. I never signed up for a savings account. I received a letter in the mail that I have $12.96 in an accounting never opened. This is a ********** move. I never asked for and never spoke to canvas credit union. Im interested in knowing why an account was open under me without my authorization.

  Business Response

  Date: 01/27/2025

  Canvas Credit Union has made several attempts to contact *********** At this time we have not been able to reach him. We encourage ********** to reach out to us directly if he has any questions or concerns.

  Customer Answer

  Date: 01/27/2025

   
  Complaint: 22807091
  
  I am rejecting this response because: I have not received a call or email.  Please email me at ******************************
  
  Sincerely,
  
  **** *******

  Business Response

  Date: 02/07/2025

   Canvas Credit Union did attempt to contact Mr. ******* by phone, but were unable to reach him. Canvas emailed Mr. ******* per his request.

• Initial Complaint

  Date:12/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I leased a car 5years ago and the dealership used Canvas. This August I was in an accident and my car was considered a total loss. I immediately told Canvas. Then after my car was considered a total loss I informed them I began working on Gap Coverage and asked if they could work with me as I dont know too many people who continue to pay on a car they no longer have. I did all of the Gap myself I had to request the police report and get paper work from the dealership and paper work from Canvas. These things take time. Canvas continued to charge me for a car that I told them was a total loss. They never requested paper work or tried to work with me at all. I called numerous times and was told Gap Coverage doesnt take this long. Finally I had everything the only thing I was missing was my loan history from THEM. I asked and they sent me the wrong thing so the hold up was Canvas. Gap covered everything except for the late fees that Canvas continually charged me. Now Im gaining interest everyday because I dont have ***** dollars to give them. The only way they said theyd work with me and stop charging weekly interest is if I signed up for a new loan to pay off the *****. Theyve been IMPOSSIBLE TO WORK WITH. I told them I work ***** on weekdays and then they ******* me with calls (during work hours) then leave me on hold forever when I finally have a chance to call back to a point where I cant wait and have to hang up and go back to work. They will call and then hang up and then send an email saying they called. I ended up signing up for the loan like they said and Im still being charged interest because they havent accepted the loan. I want them to explain the charges. Explain why they wouldnt work with me when I told them I was getting gap and it takes time. I want them to explain why they didnt accept the loan application THEY MADE ME SIGN UP FOR. Explain why theyre still charging me, when I did what they said (even though I cant afford another loan).

  Business Response

  Date: 12/26/2024

  Canvas Credit Union has made contact with Ms. ****** and have advised her of the terms and conditions of her loan. Canvas has offered Ms. ****** an option to address her concerns. At this time, we are waiting for Ms. ****** to respond.

• Initial Complaint

  Date:12/08/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Vehicle on 1/13/23 from AutoNation 2013 ***** Equinox 1LK LT **** ***************** (******ml. On 1/23/24 the engine blew I took it back 2 Auto Nation who had the Vehicle until 5/31/23. I made my 1st two payments of $259.53 2/27/23 and 3/27/23. Fell behind due to loss of my job that required a vehicle. 5/2023 I started a new job I had been in touch with Canvas on several occasions. 6/2/23 I spoke with ********* Sup for Canvas made arrangements to pay in full on 6/9/23 bring my acct current, on 6/3/23 they repo it. The recovery cost started at $1053.77 ended at $1827.77 as charges continued to be added hook up fee towing fee late fees. I couldn't come up with that in time on 6/5/23 a letter that the vehicle sold with no $ amount private sale. On 11/14/23 another letter with the owing amount of $12724.84 and sold at auction for $3122.00 balance owed is $10234.06. On 8/4/23 they sold the vehicle at the Auction for $7195.00 and on 11/14/23 they sold it again as a salvage title for $3122.00 after it was wrecked still canvas being the lien holder. There is a diff of $3199.32 in my purchase price paper work. They have already collected $14034.32 for the vehicle and want another $9000 from me $23034.32 will be there total recovery in the end. They lied about the 1st sale date of 8/4/23 $7195 saying the 1st sale date was 11/10/23 $3122. How much did it sale at a private sale on 6/15/24 they never disclosed.

  Business Response

  Date: 12/19/2024

  Canvas Credit Union has made several attempts to contact ********** to address her questions. At this time Canvas Credit Union has not been able to reach her. Canvas has sent the requested documents outlining information in relation to her account as requested by our member. We encourage Ms. ******* to reach out to us directly if she has any questions or concerns.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past year I have been using canvas bill pay to send a check to ***** for my car payment. For 12 months my check is late every month. I then have to call bill pay and ask for check number and tracking. What I want is a picture of the check that is being mailed and a picture of the envelope it is being mailed in.

  Business Response

  Date: 12/09/2024

  Canvas Credit Union has researched Ms. ****** issue and have sent the requested documents. If Ms. ***** has any questions, Canvas Credit Union encourages Ms. ***** to contact us directly.

  Customer Answer

  Date: 12/09/2024

   
  Complaint: 22608831
  
  I am rejecting this response because: I have been contacting the bank for a year about this issue and it has not been resolved. 
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:11/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a victim of Identity ************* by ************************* CAR CONTRACT IS WITH CANVAS CREDIT UNION.Canvas Credit Union is NOT REPORTING all my month car payments from 2/2020 to 11/2024 & correct balance to all credit bureaus.The CO Secretary of State is recording: CANVAS CREDIT UNION.The credit bureaus are NOT reporting: CANVAS CREDIT UNION and ALL my month car payments 2/2020 to 11/2024 & correct balance. **** FACTA violations.

  Business Response

  Date: 12/03/2024

  Canvas Credit Union has investigated Ms. ******** claim of fraud. Canvas has determined no fraudulent activity has occurred on Ms. ******** account.

• Initial Complaint

  Date:11/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the **** was paid off and i would like it removed from my credit report

  Business Response

  Date: 11/21/2024

  Canvas Credit Union reviewed the credit reporting for Ms. ******** and have determined the reporting is correct. Canvas Credit Union has sent a letter to Ms. ******** explaining our credit reporting policy. Canvas encourages Ms. ******** to reach out to Canvas directly if there are any further questions.

• Initial Complaint

  Date:11/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with CANVAS CREDIT UNION. I do not have a contract with CANVAS CREDIT UNION. they did not provide me with the original contract as I requested.

  Business Response

  Date: 11/21/2024

  Canvas Credit Union provided the documents recently requested by Mr. ****** in reference to his account via mail. ********************** encourages Mr. ****** to reach out to us if he has any further questions regarding this matter.