Complaints

This profile includes complaints for Century Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Century Communities

  8390 E Crescent Pkwy Ste 650 Greenwood Village, CO 80111-2940

  
• 

  Century Communities Colorado Springs Division

  9475 Briar Village Pt Ste 125 Colorado Springs, CO 80920-7906

• 

  Century Communities

  16108 Ash Way Ste 201 Lynnwood, WA 98087-8781

  
• 

  Century Communities

  3091 Governors Lake Dr STE 200 Peachtree Corners, GA 30071-1100

  
• 

  Century Communities

  3091 Governors Lake Dr STE 300 Peachtree Corners, GA 30071-1133

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally bought my closed on my House From century communities in September 30,2021,The builder failed to complete a majority of basic things in which they resolved because of my prior complaint with BBB,but this complaint Iam making today is due to the carpets in my house warping because they did not install the carpet spacer and the end of the carpets,centuries warranty department in non communicative now because there staff is always changing so points of contacts that I have dont respond!!!

  

  Business Response

  Date: 07/14/2025

  The ** team had a message from the h/o as well., the team just texted him back letting him know we was out and would touch base Monday 7-14. We also let him know he's well out of warranty for carpet and would reach out .   

• Initial Complaint

  Date:07/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to get proper warranty repairs done. Our house was not finished in time to see final product before closing. Not willing to repair damage caused by their own contractors. Poor quality work performed and lack of communication. Paint needs to be fixed on back of house, siding was installed wrong, windows were damaged by installers, oversparay and scratches left on window frames, marking left by contractors on window frame that are not coming off.

  

  Business Response

  Date: 07/09/2025

  Ticket 1075844
  ***** under garage door, will contact homeowner today
  2. Dead sod , iv already checked seems it just went into shock , , I checked last Thursday and now  Turning green
  
  Ticket 1076213 
  1.hole in Siding- repaired
  2.garage door panel - replaced and repainted 6/27
  3. Gfci tripping- no issue buyer did not understand how **** worked. Since he was not at either buyer walk.
  4.paint on garage door - cleaned and repainted 6/30
  5.light not installed-garage scuttle complete 6/30
  6.missing cover over port - completed 6/27
  
  Ticket 1077171 
  1.Scratches on vinyl windows - I explained these are not covered under warranty these are very minor scratches. 
  2. Missing screens - not covered under warranty the screens seemed to be torn by a dog but I did replace them.
  3.paint needs to be completed  - completed 6/30
  4.drywall repair completed 6/30
  5.large gap at kitchen- I will need to follow up on this
  6.large gap at Siding -repaired 6/30 
  7.siding not caulked repaired 6/30
  8.smoke alarm goes off - I will need to follow up on this
  
  Ticket 1077821
  1.painter partially painted areas- iv explained to homeowner when we do a Siding repair we cannot guarantee a color match, but repair was complete 7/3
  
  Ticket 1077826
  Windows were cleaned but still see marks - I will be trying to schedule this clean for today or tomorrow 

• Initial Complaint

  Date:06/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new home from Century Communities. From day one I documented numerous construction defects covered by Centurys one-year ************ warranty. Issues include:Flooring telegraphing, swirling, and lifting strips. Promised luxury vinyl plank turned out to be peel-and-stick.Master bath tile poor installation; builder refuses to replace more than 68 tiles despite evident workmanship errors.Exterior flashing & stonework flashing glued in place; one side still missing.Exterior siding loose panels; only one panel received two nails.Drywall texture visible, mismatched patches ****************** island framing remains crooked.******** & trim asymmetrical brackets; damaged trim board marked X never replaced.Linen-closet door broken, not repaired.Driveway cracks/separation >1"; builder disclaims responsibility.Timeline:09/26/2023 Walkthrough with Project Manager *********** DelLlano defects acknowledged.10/14/24 Walkthrough with warranty **************** defects acknowledged.11/26/24 Painter visit; issues documented.September 2023Mar 2025 Multiple emails/texts with photos; many work orders closed falsely stating I denied access (I arranged house-sitting).March/April 2025 Builder now claims all major items are complete, refuses further action.Century Communities repairs are sloppy and below their own warranty standard of matching surrounding areas as closely as reasonably possible. They refuse to schedule follow-up inspections, provide corporate escalation contacts, or supply a complete written repair plan.Desired Resolution: Schedule independent re-inspection; Complete all repairs to warranty standards at no cost; Provide official contact for corporate quality control.If Century Communities cannot meet these requests, refund the cost of independent repairs.Attached: email chain, photos, CRT inspection notes.

  

  Business Response

  Date: 06/27/2025

  Century met with this homeowner Tuesday morning to review the items he is stating are left undone.Majority of the items he is wanting redone as he is not happy with drywall patches previously performed despite being told there will be texture discrepancies, he does not feel he should have to see them.
  
  He has requested more doors to be adjusted, trim above master toilet room door be replaced, more drywall cracks be repaired, the handrail to be replaced, siding resecured/ caulked and painted, vents throughout home be painted, table flashing be replaced around the garage area, a nail in the front porch soffit be removed and flooring be replaced as well as tile in the master bath. We have agreed to these items.
  
  We do not agree to redoing any of the drywall patches previously addressed. We have never agreed to the driveway and the homeowner asked the trades to patch the crack and it was an appropriate fix and is still holding up. the lien door with the dent near the handle was never previously brought up and he was told we will not be replacing it as it was never originally claimed. The flooring and tile have been pending his schedule and calling CRT to set it up and he was told this multiple times. This homeowner took months to reply to each email and after all repairs were done in October and **** was onsite during repairs no complaints were made until the end of November from him VIA email.
  
  
  I will be sending him an email with what we agree to address and ask him to please confirm to let us proceed with these repairs and it will be the final time we go out there

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23476589
  
  I am rejecting this response because:
  While I appreciate that Century Communities has agreed to proceed with some repairs, I cannot accept their latest response as complete or accurate because it contains significant inaccuracies, omissions, and mischaracterizations of the facts surrounding my ongoing concerns.
  From the moment I moved into my home, I have been actively reporting issues related to construction defects and poor workmanship. My communications with Century Communities have been consistent through emails, texts, and in-person meetings. Contrary to Centurys claim that I took months to reply and did not raise complaints until November 2024, the reality is that many of my concerns have existed since day one and were documented during walkthroughs, early warranty claims, and follow-up correspondence.
  In March 2025, I clearly explained to ******* that due to my role as an Assistant Principal and my lack of someone to house-sit during repairs, I would be better able to schedule repairs once the school year ended. ******* agreed to this plan and instructed me to reach out when my schedule allowed. I did exactly that. The delays in repairs were not due to any neglect on my part but rather stemmed from Centurys lack of proactive follow-up, inconsistent communication, and shifting positions on which repairs they were willing to complete.
  Another critical point concerns the absence of ***** ******, VP of Construction, from this process. Throughout my communications, I specifically requested to speak directly with ***** because decisions about repairs ultimately flow through him. He was scheduled to attend a key meeting regarding my homes issues but did not show up, and no explanation was provided for his absence. As a result, items that were discussed and seemed to be approved during in-person conversations were later denied in writing. This inconsistency has created confusion and significant frustration.
  My primary concern has always been the pattern of substandard workmanship in the repairs that have been performed. One clear example is the kitchen island repair. I was told that the island would be completely reconstructed, including removing plumbing, fixing the framing, and reinstalling the trim and granite symmetrically. Instead, shortcuts were taken, and the island remains visibly crooked and misaligned. Unfortunately, this is not an isolated incident but part of a broader pattern where repairs are promised but either done poorly or not done at all, falling far short of the standards Century Communities advertises in their model homes and outlines in their warranty documentation.
  While I am willing to proceed with the repairs Century has agreed to, I must emphasize that even among the approved items, there remain significant concerns that have not been adequately addressed.
  For example, regarding the Master Bathroom Tile, I must respectfully disagree with the limitation to replace only 6-8 tiles in the master shower. As we have discussed and as documented in photos and inspections, the entire tile job in the shower is flawed, not just a few isolated tiles. Limiting the repair to 6-8 tiles does not properly resolve the underlying workmanship issues or bring the installation up to the standards outlined in the Century Communities warranty. I would like further clarification on how this limit was determined and why a comprehensive repair is not being pursued when the quality issue is more extensive.
  Similarly, concerning Drywall Retexturing, I am confused as to why Century is willing to fix drywall cracks that have recurredwhich I appreciatebut is not willing to correct other areas where the original retexturing work was performed poorly. The poor texturing jobs are visibly inconsistent with the surrounding walls, creating a patchwork appearance that is unacceptable in a new home and does not align with the warrantys requirement to match repairs to surrounding areas as closely as reasonably possible. If retexturing is being performed for the cracking areas, it should also be addressed in all other areas where prior repairs were executed substandardly.
  Beyond these, I am formally challenging several items that Century has unfairly denied. Many of these issues have existed since I moved in or were raised repeatedly during the warranty period. These include the poor-quality drywall repairs, the back porch soffit nail heads, the chip in the utility closet door near the handle, the downstairs bedroom base that is not flush with the wall, the broken window spring, and the unfinished living room window trim.
  Regarding the downstairs bedroom base that is not flush with the wall, this is not merely cosmetic but a clear defect in workmanship that should have been corrected during initial construction. Even if this issue was not formally claimed until the June walkthrough, it remains a legitimate defect that affects the overall quality and appearance of the room and should be addressed under the warranty.
  In addition, while not my primary focus, the driveway cracking and separation was indeed discussed with ***** ****** in September 2024. It is not accurate for Century to claim no involvement or discussion of this matter. The epoxy patch that was applied is merely a temporary measure and does not address the underlying defect, which affects both aesthetics and potential long-term durability.
  Regarding the flooring replacement, the photo provided of the upgraded flooring appears identical to the peel-and-stick material currently installed in my home. I was explicitly told that I would be shown samples and options for the new flooring. That has not happened, and given the substantial problems with the existing floor, I am requesting to physically see a sample of the proposed new flooring before any installation occurs to ensure it is genuinely a higher-quality luxury vinyl plank and not simply the same material under a different name.
  Throughout this process, one of the most frustrating aspects has been that no one from Century has ever come to inspect or verify the quality of repairs after they were supposedly completed. Despite repeated promises that follow-up inspections would occur to ensure repairs were done correctly, this has never happened. A repair cannot simply be marked complete if it remains visibly defective or poorly executed.
  Therefore, I am requesting a final walkthrough inspection after all agreed-upon repairs are completed to confirm that the work has been performed properly and meets the quality standards Century Communities promotes and guarantees.
  While I remain willing to work with Century Communities on the repairs they have agreed to complete, I want to make clear that I am not waiving my right to pursue further action regarding the items they have denied. These concerns fall squarely under my warranty coverage and deserve proper resolution.
  My only goal is to have my home completed to the standards promised by Century Communities when I purchased it. I hope this matter can be resolved fairly and without further escalation.
  
  Sincerely,
  
  ******* ********

  

  Business Response

  Date: 07/14/2025

  Century has sent a follow up email to Mr ******** this morning offering him a meeting with a fresh set of eyes, **** ********. I went ahead and copied the email I sent below.Please let me know what else if anything is needed so you can respond to the BBB.
  
  Mr. ********
  I would like to offer my area manager, **** ******** along with ******* ******** to attend a meeting with you at your home. My goal is to allow a fresh set of eyes to review the prior work completed as well as the list of items with you. In doing so I hope we can come to an agreement on a final list of repairs that both parties agree to. I would like for this to take place as early as possible next week so if you could let us know your availability I would appreciate it. Both **** and ******* are copied on this email for scheduling purposes. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flooding in our brand new home had multiple patches in it as a solution to fix issues for the builder instead of replacing the flooring all together. Purchased for $309,500 in September of 2023.The settling in our home was the reason for the poor structural issues weve saw. We have a literal hole in our floor from a massive crease that goes down our hallway to the glass door. Due to settling a warranty was submitted for and denied.We also have cracks already on our structure. 1 in particular by our front door, attached is a photo showing the foundational rebar used to lock conrete in, is exposed. Along with the poor craftsmanship.

  

  Business Response

  Date: 06/11/2025

  Century's Scheduled appointment was for today (6-11-25 but the homeowner had to cancel due to a family emergency. Scheduled again for 6-18-25

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced problems with the plumbing structure and bathtub installations in my home within the first year, and I have plenty of warranty submissions to prove it. My project manager at the time was made aware of the issues well before then. However, he was only concerned with ensuring that I gave him positive feedback regarding his survey with Century. I continue to experience the same issues to this very day. Not ONE of the bathtubs and one shower in my home was properly installed- they were installed without any buffer or cushion under them. So, when one steps in and takes a bath, the squeaking noise can be heard through the ceiling and throughout the house! In addition, the master bath shower has an additional issue in that the faux walls were not grouted n ot sealed properly, creating leakage that has penetrated through the surrounding shower wall. Again, I have warranty submissions to back this up. Finally, the plumbing was not well insulated or buffered, and one can loudly hear the water funnel through the water pipes throughout EVERY ROOM IN THE HOME, UPSTAIRS AND DOWNSTAIRS! We are talking about toilets flushing, clothes washing, bathing, and showering. Now, that is cheap and unacceptable home construction! Early on, I mentioned this to Century through warranty submissions, emails, and phone calls. The people they sent over either did a band-aid job or nothing at all. Homes are not cheap. Does Century even care about its homeowners anymore? What happened to having a quest for quality and providing excellent customer service? These repairs need to be solidly and accurately resolved, as I reported these issues at the beginning of my home-ownership with Century and many years afterward. This home is not even five years old. My issues started before year one! BBB, please help me. I am tired of having my hard-earned money go to Century, whose stance is that they do not care about their customers, now that they have gotten paid. Thank you!

  

  Business Response

  Date: 06/13/2025

  On Tuesday, June *******, the plumber and I met with the homeowner, ******** *****, to evaluate the reported plumbing concerns. Upon inspection, we discussed the issues with Ms. ***** and agreed to proceed with the following two repairs:
  1.
  Upstairs Hall Tub Squeaks
  The manufacturer previously performed a repair to address squeaking in the tub. That repair has since failed, and the squeaking has worsened when standing in the tub. The manufacturer has agreed to perform another repair.
  2.
  Master Shower Leak
  During our evaluation,we observed that the shower door track, walls, and pan were not properly sealed with silicone, as required by the manufacturers specifications. We will reseal these areas accordingly. Additionally, we will repair the water-stained bottom drywall corners near the master shower.
  
  We also explained to ******** that the plumbing pipes and drains run throughout the home and are not required by code to be insulated. Plastic piping naturally expands and contracts with use, which may result in audible sounds of water running or draining. All plumbing was installed in accordance with code and successfully passed all inspections required by Henry County.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my home for 14yrs. ********* Community started building behind us. I was told and confirmed that the house behind our fence would only be two story. Now they are purposely building a three story home. Which now purposely blocks mine and my neighbors view. This is horrible business!

  

  Business Response

  Date: 06/12/2025

  This is a disgruntled neighbor of an adjoining project we are building at. Complaining about the homes we are building vs supposedly what they were told what we were going to build by their builder. No further action from Century. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted 3 warranty claims to Century Communities (#*******, #*******, #*******) regarding my vinyl floor in the laundry room. The vinyl was never glued down it lifts up effortlessly by hand, and there is no adhesive residue or bond to the subfloor. I have photo evidence clearly showing this.The local manager refused warranty service, claiming the issue was caused by my washing machine. However, the washer was installed after construction and has never been moved. There is no damage, glue, or tearing only clean, unglued vinyl. This directly contradicts the Century Homeowner Manual (Section 4.31), which states that installation defects are covered under warranty.This is not wear-and-tear or misuse. It is an obvious case of improper installation, and Century Communities has refused to honor their warranty.

  

  Business Response

  Date: 05/28/2025

  This repair is on schedule to be done tomorrow 5-29-25. 

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 07/24/2025

   My home closed on Nov 20, 2024 (******, **). On July 9, 2025, I filed a warranty claim with Century Communities after discovering that two HardiePlank siding boards on the west side were installed without the required 1" starter strip, creating 2" to 2.5" gaps between siding and the foundation. I provided photographic evidence with tape measurements clearly showing the defect. This violates ***** ******* official installation instructions, which require a starter strip and allow a maximum " drop. The current condition exposes wall sheathing to pests, water intrusion, and structural risk this is not a cosmetic issue. The builder closed the warranty ticket (#*******) without any inspection or justification, and did not provide a written explanation. I am requesting a repair, performed to ***** ******* Best Practices by a qualified contractor. If the builder continues to ignore the issue, I will proceed under the Texas Residential Construction Liability Act (RCLA).

  

  Business Response

  Date: 07/31/2025

   

  Hello,
  I have attached the remediation protocol. Please let me know when the work will be scheduled.
  Regarding the BBB and the request we discussed today:
  Please inform the BBB that the siding work has been completed.
  I am also waiting for a copy of the report to be sent to me by email for home records.
  Thank you.
  
  On Wed, Jul 30, 2025 at 11:19?AM ******* ******** <***********************************>wrote:
  Hello,
  The roofers came today and completed the job. I asked them for a copy of their reportplease send it to me as soon as you receive it, as I need it for the homes records.
  *******, you can update the current request with the attached photo. There is a hole in the attic that needs to be sealed.
  Thank you
  
  On Tue, Jul 29, 2025 at 8:50?AM ******* ******** <***********************************>wrote:
  Hello,
  You may have received a BBB complaint today that I submitted earlier. Id like to clarify that this complaint was filed before we reached our current agreements regarding resolution of the issue.
  Heres where we currently stand:
  Roof vent installation is scheduled for Wednesday;
  On Friday, I personally paid for the mold remediation protocol. **** has promised to reimburse me $1,264 total ($449 + $815) for the two reports;
  Once I receive the remediation protocol by email, I will forward it to you. After that, your team will proceed with certified remediation according to the plan provided.
  You may inform BBB that we are actively working to resolve the matter. Once the work is completed and I receive full reimbursement, I will close the complaint.
  Best regards,
  ******* ********

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brought a home from century communities on June 10 2022. I had my water heater recently broken and when I called warranty of the water heater appliance company, I am told that the water heater thats installed was originally manufactured in May 2019. When I called the warranty department of century communities, the home builder, the agent was very rude and said it does not matter that they installed an old water heater because I am past the one year period of closing my home. I have purchased the home with the assumption that all my appliances will be brand new and I will be able to use the full warranty period of my appliances but the water heater thats installed is atleast 3 years old on my home closing date and I have lost atleast 3 years of warranty period on my water heater.I need an accountability for this please.Home address: ********************************************************

  

  Business Response

  Date: 05/29/2025

  We have reviewed the concerns raised regarding the water heater installed in this home purchased from Century Communities on June 10, 2022. We understand his concerns regarding the warranty period of the water heater and appreciate the opportunity to clarify.
  Per our internal investigation and direct communication with the supplier, we would like to confirm the following:
  New Installation at Time of Purchase: The water heater installed in Mr. ********* home was indeed brand new at the time of installation. Suppliers, including ******** *****, do not manage inventory based on the manufacturing date. As such, it is normal and acceptable industry practice for new appliances to be installed even if they were manufactured prior to the installation year.
  Warranty Terms Verified by Manufacturer: ******** *****, the manufacturer of the water heater, has confirmed that the warranty begins at the date of installation, not the date of manufacture. This unit is under full warranty for tank and parts until June 1, 2028, as verified by ******** *****.
  Registration and Warranty Display Clarification: The homeowner registered the water heater on May 22, 2025. Prior to registration, the ******** ***** website defaulted to showing the warranty based on the manufacture date, which can give the impression of an earlier expiration. However, as also confirmed by the manufacturer, even if the unit was not registered immediately, ******** ***** honors warranty coverage with appropriate documentation of the homes closing date, which applies in this case.
  We hope this clears up the misunderstanding. The unit in question is currently covered by a valid manufacturers warranty through June 1, 2028. As such, a refund is not applicable in this scenario, and warranty service is available if needed.
  Please feel free to contact us if there are any additional questions or if further documentation is required.

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buy a house with a warranty. Filed a claim about my driveway being cracked. Was told they were going to cut the corner off and replace just the corner. Want the approach fixed right. Cutting just the corner will only lead to problems down the road.

  

  Business Response

  Date: 05/22/2025

  Century has offered to repair the driveway per warranty guidelines, but the homeowner is refusing to allow us to move forward.  He wants entire area replaced.  He is not following warranty or contract obligations

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house in Century Communities in *******, Ca last May 2024, During the final walkthough one of the closet door is not fix/aligned. it was included on his list hat needs to get fix, ive been trying to reach out to ******** ****** as he was the supposed to customer service person for over a year but NEVER, NOTHING has been done to fix the problem, the heater also is not working and it was reported to him months ago and still at this time nothing has been done to fix the problem. either he will not respond, ignore my calls and will just told me he will check or ff up. now at the end of the month the warranty will be done and doors still not fix. It caused too much stress on my end and the tenant living in the house. Should i have known this is how they take care of their business i would not in any way buy any house from them. very poor service and lack of accountability! it took a year for the simple little things to be done! pls help and thank you so much for looking into my complaints.

  

  Business Response

  Date: 05/31/2025

  We appreciate the homeowner bringing their concerns to our attention. All requested warranty items, including the closet door alignment and heater issue, have been addressed and completed in accordance with our service process. We take customer satisfaction seriously and strive to resolve all matters within the terms of our warranty program. We apologize for any delays experienced and appreciate the homeowners patience throughout the process.