Complaints

This profile includes complaints for Century Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Century Communities

  8390 E Crescent Pkwy Ste 650 Greenwood Village, CO 80111-2940

  
• 

  Century Communities

  16108 Ash Way Ste 201 Lynnwood, WA 98087-8781

  
• 

  Century Communities of Nevada, LLC

  6345 S Jones Blvd STE 400 Las Vegas, NV 89118-3334

  
• 

  Century Complete

  867 Cypress Pkwy Kissimmee, FL 34759-3408

• 

  Century Complete

  Knightdale, NC 27545

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The flooding in our brand new home had multiple patches in it as a solution to fix issues for the builder instead of replacing the flooring all together. Purchased for $309,500 in September of 2023.The settling in our home was the reason for the poor structural issues weve saw. We have a literal hole in our floor from a massive crease that goes down our hallway to the glass door. Due to settling a warranty was submitted for and denied.We also have cracks already on our structure. 1 in particular by our front door, attached is a photo showing the foundational rebar used to lock conrete in, is exposed. Along with the poor craftsmanship.

  

  Business Response

  Date: 06/11/2025

  Century's Scheduled appointment was for today (6-11-25 but the homeowner had to cancel due to a family emergency. Scheduled again for 6-18-25

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have experienced problems with the plumbing structure and bathtub installations in my home within the first year, and I have plenty of warranty submissions to prove it. My project manager at the time was made aware of the issues well before then. However, he was only concerned with ensuring that I gave him positive feedback regarding his survey with Century. I continue to experience the same issues to this very day. Not ONE of the bathtubs and one shower in my home was properly installed- they were installed without any buffer or cushion under them. So, when one steps in and takes a bath, the squeaking noise can be heard through the ceiling and throughout the house! In addition, the master bath shower has an additional issue in that the faux walls were not grouted n ot sealed properly, creating leakage that has penetrated through the surrounding shower wall. Again, I have warranty submissions to back this up. Finally, the plumbing was not well insulated or buffered, and one can loudly hear the water funnel through the water pipes throughout EVERY ROOM IN THE HOME, UPSTAIRS AND DOWNSTAIRS! We are talking about toilets flushing, clothes washing, bathing, and showering. Now, that is cheap and unacceptable home construction! Early on, I mentioned this to Century through warranty submissions, emails, and phone calls. The people they sent over either did a band-aid job or nothing at all. Homes are not cheap. Does Century even care about its homeowners anymore? What happened to having a quest for quality and providing excellent customer service? These repairs need to be solidly and accurately resolved, as I reported these issues at the beginning of my home-ownership with Century and many years afterward. This home is not even five years old. My issues started before year one! BBB, please help me. I am tired of having my hard-earned money go to Century, whose stance is that they do not care about their customers, now that they have gotten paid. Thank you!

  

  Business Response

  Date: 06/13/2025

  On Tuesday, June *******, the plumber and I met with the homeowner, ******** *****, to evaluate the reported plumbing concerns. Upon inspection, we discussed the issues with Ms. ***** and agreed to proceed with the following two repairs:
  1.
  Upstairs Hall Tub Squeaks
  The manufacturer previously performed a repair to address squeaking in the tub. That repair has since failed, and the squeaking has worsened when standing in the tub. The manufacturer has agreed to perform another repair.
  2.
  Master Shower Leak
  During our evaluation,we observed that the shower door track, walls, and pan were not properly sealed with silicone, as required by the manufacturers specifications. We will reseal these areas accordingly. Additionally, we will repair the water-stained bottom drywall corners near the master shower.
  
  We also explained to ******** that the plumbing pipes and drains run throughout the home and are not required by code to be insulated. Plastic piping naturally expands and contracts with use, which may result in audible sounds of water running or draining. All plumbing was installed in accordance with code and successfully passed all inspections required by Henry County.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have lived in my home for 14yrs. ********* Community started building behind us. I was told and confirmed that the house behind our fence would only be two story. Now they are purposely building a three story home. Which now purposely blocks mine and my neighbors view. This is horrible business!

  

  Business Response

  Date: 06/12/2025

  This is a disgruntled neighbor of an adjoining project we are building at. Complaining about the homes we are building vs supposedly what they were told what we were going to build by their builder. No further action from Century. 

• Initial Complaint

  Date:05/27/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted 3 warranty claims to Century Communities (#*******, #*******, #*******) regarding my vinyl floor in the laundry room. The vinyl was never glued down it lifts up effortlessly by hand, and there is no adhesive residue or bond to the subfloor. I have photo evidence clearly showing this.The local manager refused warranty service, claiming the issue was caused by my washing machine. However, the washer was installed after construction and has never been moved. There is no damage, glue, or tearing only clean, unglued vinyl. This directly contradicts the Century Homeowner Manual (Section 4.31), which states that installation defects are covered under warranty.This is not wear-and-tear or misuse. It is an obvious case of improper installation, and Century Communities has refused to honor their warranty.

  

  Business Response

  Date: 05/28/2025

  This repair is on schedule to be done tomorrow 5-29-25. 

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have brought a home from century communities on June 10 2022. I had my water heater recently broken and when I called warranty of the water heater appliance company, I am told that the water heater thats installed was originally manufactured in May 2019. When I called the warranty department of century communities, the home builder, the agent was very rude and said it does not matter that they installed an old water heater because I am past the one year period of closing my home. I have purchased the home with the assumption that all my appliances will be brand new and I will be able to use the full warranty period of my appliances but the water heater thats installed is atleast 3 years old on my home closing date and I have lost atleast 3 years of warranty period on my water heater.I need an accountability for this please.Home address: ********************************************************

  

  Business Response

  Date: 05/29/2025

  We have reviewed the concerns raised regarding the water heater installed in this home purchased from Century Communities on June 10, 2022. We understand his concerns regarding the warranty period of the water heater and appreciate the opportunity to clarify.
  Per our internal investigation and direct communication with the supplier, we would like to confirm the following:
  New Installation at Time of Purchase: The water heater installed in Mr. ********* home was indeed brand new at the time of installation. Suppliers, including ******** *****, do not manage inventory based on the manufacturing date. As such, it is normal and acceptable industry practice for new appliances to be installed even if they were manufactured prior to the installation year.
  Warranty Terms Verified by Manufacturer: ******** *****, the manufacturer of the water heater, has confirmed that the warranty begins at the date of installation, not the date of manufacture. This unit is under full warranty for tank and parts until June 1, 2028, as verified by ******** *****.
  Registration and Warranty Display Clarification: The homeowner registered the water heater on May 22, 2025. Prior to registration, the ******** ***** website defaulted to showing the warranty based on the manufacture date, which can give the impression of an earlier expiration. However, as also confirmed by the manufacturer, even if the unit was not registered immediately, ******** ***** honors warranty coverage with appropriate documentation of the homes closing date, which applies in this case.
  We hope this clears up the misunderstanding. The unit in question is currently covered by a valid manufacturers warranty through June 1, 2028. As such, a refund is not applicable in this scenario, and warranty service is available if needed.
  Please feel free to contact us if there are any additional questions or if further documentation is required.

  Customer Answer

  Date: 05/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:05/20/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Buy a house with a warranty. Filed a claim about my driveway being cracked. Was told they were going to cut the corner off and replace just the corner. Want the approach fixed right. Cutting just the corner will only lead to problems down the road.

  

  Business Response

  Date: 05/22/2025

  Century has offered to repair the driveway per warranty guidelines, but the homeowner is refusing to allow us to move forward.  He wants entire area replaced.  He is not following warranty or contract obligations

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a house in Century Communities in *******, Ca last May 2024, During the final walkthough one of the closet door is not fix/aligned. it was included on his list hat needs to get fix, ive been trying to reach out to ******** ****** as he was the supposed to customer service person for over a year but NEVER, NOTHING has been done to fix the problem, the heater also is not working and it was reported to him months ago and still at this time nothing has been done to fix the problem. either he will not respond, ignore my calls and will just told me he will check or ff up. now at the end of the month the warranty will be done and doors still not fix. It caused too much stress on my end and the tenant living in the house. Should i have known this is how they take care of their business i would not in any way buy any house from them. very poor service and lack of accountability! it took a year for the simple little things to be done! pls help and thank you so much for looking into my complaints.

  

  Business Response

  Date: 05/31/2025

  We appreciate the homeowner bringing their concerns to our attention. All requested warranty items, including the closet door alignment and heater issue, have been addressed and completed in accordance with our service process. We take customer satisfaction seriously and strive to resolve all matters within the terms of our warranty program. We apologize for any delays experienced and appreciate the homeowners patience throughout the process.

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have submitted multiple warranty claims with Century since moving in 3 months ago, ***** has denied every single warranty claim. I am beyond upset with how poorly she has handled my issues and dont feel supported as a customer.

  

  Business Response

  Date: 05/15/2025

  As of right now we have inspection for her block wall as follows
  I reached out to her and she was very pleased.  So the items are in works. Thank you
  And tile replacement just waiting for second confirmation on if they are working that day in field.
  
  

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my home in October 2023 and my kitchen sink has dropped from the granite. The representative came out and told me it was a warranty issue and told me to take care of it myself

  

  Business Response

  Date: 05/15/2025

   ******* is currently at the homeowners residence with the countertop company to assess the sink issue.
  
  According to *******, the countertop technician confirmed to both him and the homeowner that the sink was installed correctly. However, the homeowner has installed a water filtration system underneath the cabinet, as well as a fixture on top of the countertop. The technician believes that during the installation of this system, the sink may have been shifted, causing the drop.
  
  Given this information, Century will not be taking action on this matter, as it is not a result of an installation error on our part but rather due to alterations made from a 3rd party after market install.

  
  
  Thank you,..

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home in the Century Complete Subdivision in *******, **. It was built in 2024. I am the second owner. Just one week after I moved in I was informed that the previous owner had filed a warranty claim that the flooring through out the house was lifting and that the flooring company would be at my house to replace the floors but I needed to remove all furnishing and appliances off the floors. They replaced the floors on 3/25/25 but did a very poor job and damaged a large amount of the baseboards while tearing out the old floors. I called and complained and have been at battle with the company ever since. The warranty expired in March but I have been told that the claim will be resolved. I have had numerous workers and supervisors come and look at the damage and the poor floor installment but as of today I still have not gotten this issue resolved. The second flooring has been "repaired" as best they could. In talking to the neighbors, this has been an on going problem with these builders through out the subdivision. I don't think it should take this long to resolve this issue. How can I get this brought to the attention of the people that need to beware of this builder?

  

  Business Response

  Date: 04/30/2025

  ***** with Century Complete has the base boards being replaced today, painter following behind them tomorrow.
  
  Also speaking with ***** the flooring issues have been resolved as well. 
  

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23252399
  
  I am rejecting this response because:

  The flooring issue has not been resolved.  The baseboards have been installed as of 4/30 .  The painters were scheduled to be here today between 8 am and noon.  It is now 11:25 am and they are not here yet,  I am still not satisfied with the replacement flooring.  The color is totally wrong compared to the original flooring and I feel the quality is not as good.  I have spoken to ***** concerning this but nothing has been resolved as of yet 
  
  Sincerely,
  
  *** Teas

  Customer Answer

  Date: 05/07/2025

  The painters finally showed up to perform the job on Saturday, 5/3/25.  Job has been completed with still a few unsatisfactory items but I am tired of dealing with this issue so I will be satisfied with the way it is.