Business Profilefor16th Street Fitness

I purchased an annual membership on April 1, 2022 and paid for it in full. In February 2023 I called to cancel my annual membership that was set to renew April 1, 2023. The woman who I spoke with on the phone said that she would put the cancelation through, but since my contract ran to April 1, 2023 and was paid for in full, she wouldn't be able to cancel it until April 1. I said that was fine, cancel it April 1 as I did not want to continue the membership. In April, I received a bill. I thought that maybe the bill and cancellation request crossed each other. I then received ANOTHER bill in May. I tried several times in May to go over to the gym to see what the issue was with my cancellation, however, the door was locked and I no longer had a door pass and there were no employees on site. I tried in early afternoon as well as early evening and each time, there was no one there to let me in. On May 31, I was able to get into the building and spoke with a lady at the front desk. I told her that I called and canceled my membership in February but was still getting billed. She said that I needed to sign a cancelation notice to cancel my membership. I was never told that I needed to sign anything. She looked at my account and said that there were no notes that I called and that the staff was "usually very diligent" in keeping notes. I told her apparently not, because I called in February to cancel AND tried to come in. She said that I probably came on a holiday or when the staff left for the day. I did NOT come on a holiday and tried to get into the building several times. She said I would not be able to cancel until I paid the past due balance...which would be for a month to month membership for April and May. I refuse to pay for a membership that I did not authorize and canceled. It is not my fault they have incompetent staff who is misinformed about their cancellation policies, and a facility where it's hit or miss in talking with someone.