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Business Profile

Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnTech Smart Services has 2 locations, listed below.

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    Customer Review Ratings

    4.32

    Average of 417 Customer Reviews

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    Review Details

    • Vivian C

      Date: 10/13/2024

      Professional. Excellent service. Did not rush, explained everything to me and tested with me to try things myself.

    • Carol C

      Date: 10/10/2024

      Ontech installer was on time, polite, patient, and professional. He was so helpful in correcting a mistake I made at the time of purchase. This was a perfect experience. Thank you OnTech!!

    • Bianca W

      Date: 10/08/2024

      My experience with On Tech has been positive. I had an appointment to install an outside Ring camera and lights. My technician was professional, courteous and knowledgeable. He explained everything to me so that could understand without making me feel inferior. He made sure my app was up and running and he was pleasant throughout. He was quick and thorough and I am very pleased with the outcome. I would definitely use On Tech again.

    • JGary F

      Date: 10/06/2024

      Very professional and took the time to explain things during the installation. Highly recommended.

    • Sharon P

      Date: 10/06/2024

      The gentleman who came to my home was efficient, and educated me on how the system operated. He made sure everything was correctly installed and answered all my questions prior to leaving. He was polite, professional, informative and respectful . He did an excellent job.

    • Michele N

      Date: 10/04/2024

      Very professional and knowledgeable. Knew exactly what to do & explained every component as he went along. Answered my long list of dumb questions with patience. Highly recommend my installer ********** Many thanks

    • Kimberly H

      Date: 10/04/2024

      Technician understood the problem I was having with my thermostat. He quickly fixed it and also explained to me what the problem was and how he solved it.

    • Breanna E

      Date: 10/02/2024

      When you set an appointment with them, ensure you are available all day. I set an appointment for 10-2-24 between 2 pm and 4 pm. Great right, no. They emailed saying they changed the appointment time and the tech will be there between 130 and 245. When I called to tell them I wouldn't be there until 2 pm like the appointment stated the lady on the phone said that if I couldn't make the appointment they would reschedule for another day weeks out. WHAT?! I didn't reschedule YOU did. I get off at 130 and can be home by 145. This is why I picked the 2 pm to 4 pm slot to ensure I could be there when I said I would. This is terrible customer service and this was the only place to complain. We will now just do it our selves. Thank you for nothing.

    • Robin N

      Date: 09/30/2024

      Tech was quick, thorough and informative. Never used a security system before. I had a lot of questions. He was very patient with all the questions.

    • Robin N

      Date: 09/27/2024

      Our technician was extremely knowledgeable and helpful to us. Our installation time went later than planned but that was due to appointment prior to us having difficulties, nothing from their part.

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