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Business Profile

Tech Support

OnTech Smart Services

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for OnTech Smart Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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OnTech Smart Services has 2 locations, listed below.

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    Customer Review Ratings

    4.32

    Average of 418 Customer Reviews

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    Review Details

    • Maureen K

      Date: 05/31/2023

      Wow, not only did On Tech keep us updated on arrival time, the tech called within 45 mins and showed up EXACTLY within estimate (between *****, and arrived ****am). Thoroughly knowledgeable and helpful in explanations and guidance we have limited tech knowledge! Cleaned up to perfection, and made the process seamless. Highly recommend.

    • Claudine M

      Date: 05/29/2023

      On tech service was satisfactory, set up new system efficiently. Was impressed with knowledge. I will use them again

    • Richard S

      Date: 05/28/2023

      My experience with OnTech was terrific. The tech has to solve a lot of issues with my internet connection, Wi-Fi and install cameras. He was on time, professional, and very good at solving problems. I would highly recommend him and OnTech and will use them in the future for my tech needs.

    • Susan H

      Date: 05/25/2023

      On Tech Smart Services did an excellent job to correct our problem when it came time to get our home ready for air conditioning use. It was set up after the thermastat needed to be replaced after the ice storm we had in early 2023 this year. The techician was able to diagnose the problem quickly and solve our problem with time to spare.

    • ROBERT P

      Date: 05/25/2023

      A little late in arrival, but one of the most experienced techs I have encountered. Knowledgeable, friendly, and got the expected job done fast.

    • Doug B

      Date: 05/24/2023

      I had to replace a Ring doorbell that had gone bad and did the installation of the replacement one myself. The installation seemed to work initially, but then I started getting a screen saying that the device was offline. Occasionally it would come back on. When I tried to troubleshoot it, it said there was no power, but I knew that wasn't true because the doorbell would still work. I finally gave up and made an appointment with On Tech.They kept me up to date on the arrival time with emails and the technician also called with updates which was very nice. When the technician arrived, I explained my problem and showed him what was happening on my phone. He immediately saw the problem. The original Ring device, which I had replaced, was still showing up on my phone as the offline device. I never knew that the old one was supposed to be removed. I just assumed that installing the new one would over-ride the old one. He removed the old device from my phone and all of a sudden, I had a working Ring doorbell device again. He went through all the adjustments with me for which I was grateful, because some of them I didn't understand. That happens sometimes with electronic devices when you are 81 years old.Bottom line - I was very pleased with the service provided by On Tech and would use them again if needed.

    • William S

      Date: 05/24/2023

      ***** showed up when we expected and was personable as always!

    • Jerry C

      Date: 05/21/2023

      ****, from On-Tech, was very Professional and Knowledgeable - also very Kind. ??

    • Eric E

      Date: 05/19/2023

      Tech was punctual, knowledgeable and friendly. Minimized any impact to house surface. Ran cord so it was out of sight without drilling any holes. A great job here on the *************.

    • David H

      Date: 05/18/2023

      I used onTech for installation of an outdoor wired ring camera at the front of our house. The technician arrived on time and installed everything proficiently and in a timely manner. (He explained he needed to drill into the house to connect power and requested approval first) He was friendly, and respectful of ** and our home. The process was smoother than I expected and I'm happy for their services and loving the new product.

    OnTech Smart Services is NOT a BBB Accredited Business.

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