Business Profile

Parking Attendant

Parking Revenue Recovery Services, Inc

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Complaints

This profile includes complaints for Parking Revenue Recovery Services, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

2,536 total complaints in the last 3 years.
989 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
**** issued me a $97 parking violation notice (later reduced to $77) after my vehicle was parked at a *************, ****************** lot. This is a private invoice, not a government ticket. The notice claims the car exceeded a 2-hour free parking limit, but in fact the driver made two separate visits that day first for about 45 minutes, then returning 20 minutes later and parking for about ****************************************************************** one continuous stay.Despite multiple written disputes, **** has refused to provide evidence of a continuous stay, proof of posted terms/signage, or any legal authority to issue and enforce fines in *************. They continue to demand payment, shifting their argument to non-payment, even though no payment was due for either visit.I am the registered owner of the vehicle but was not the driver. **** has ignored this fact and continues to pursue me anyway. Their repeated demands without valid proof constitute harassment and deceptive business practices.Resolution Requested:I request that this notice be canceled and that **** cease all further attempts to collect payment from me.
Customer Answer
Date: 09/24/2025
Notice LEGATL-042667
Business Response
Date: 09/25/2025
Thank you for providing us with this information about the two separate entry and exits. We have dismissed your parking notice and there is no further action needed from you.
Customer Answer
Date: 09/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:09/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Thank you for taking the time to discuss the parking garage issue with regards to ***************************************** I was visiting ***************** and used the parking garage across the street. When I arrived, the garage has you guess how long you will be there. I have NEVER seen that at any parking garage anywhere in this country! I took a guess and paid for the amount of time I thought I would need. Then it ran over, I obviously wasn't thinking about my parking time. When I came out, the time had expired. No worries, ALL parking garages I have ever used have a spot to pay for the time used. So I looked around and didn't see any option to increase my time by my vehicle. So I got in the vehicle and went to the exit, still assuming that I could pay upon exit. No information there either. There are no parking attendants, no information that is clear, no phone number to call. So I left and then received a fine for $55 for the overage. I emailed and told them there is no information on how to pay at exit, they insisted that they can't do anything. We exchanged a couple of emails (see below). I offered $10 which is more than the hourly rate, so I felt it was a fair offer. They again said they can't do anything. Now I have a demand/collection notice from your office for $55. Which as I explained earlier is completely predatory as anything $50 or less is not reported to the credit bureau, so they made it just high enough to damage your credit so you will pay. I have to tell you I am seriously contemplating having my attorney fight this as they need to be taken to task. This is completely unacceptable. Please note, it is not the money, obviously as if I am willing to pay an attorney, it's because this company needs to re evaluate their practices.
Business Response
Date: 09/25/2025
Thank you for providing us this information. We have dismissed your parking notice and there is no further action needed from you.
Customer Answer
Date: 09/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *********
Initial Complaint
Date:09/24/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a Notice of Non-Compliance for allegedly parking without authorization in a lot marked Public Parking. The signage was misleading there was no clear indication that payment was required. The photo evidence provided is vague and does not show any violation or posted rules.When I called to dispute the notice, the representative was argumentative and insisted the lot was paid, despite the sign stating Public Parking. I explained I did not knowingly park in a paid facility and requested clearer documentation, which was refused.This company has a documented history of complaints involving misleading signage, vague evidence, and aggressive collection tactics, as reported by consumers and watchdogs. Their practices appear designed to pressure individuals into paying questionable fees without proper validation.Desired Resolution: Cancellation of the alleged violation Written confirmation of closure Assurance of no further contact or collection attempts Sincerely,****** ****** ******** ***
Business Response
Date: 09/25/2025
You are correct that it says public parking, but that doesn't mean free parking it just means the public can park there. You still have to pay for parking and there are signs on the lot that state that and give you the payment information. This is a valid and upheld notice and will remain upheld. We will honor the settlement you were already given but this is due.
Customer Answer
Date: 09/25/2025

Complaint: 23927721

I am rejecting this response because:
Number 1 I didnt park there like I stated initially.
Number 2 the picture provided in that notice is very blurry and suspicious and also you can see the car you claimed is mine was turned on and I NEVER parked there when all I did was go in the lot and came out. If you actually physically take a look at the lot your company has PUBLIC PARKING clear as day and nothing indicating PAID PARKING near it. This is unacceptable and youre scamming people!!
Initial Complaint
Date:09/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was billed for a parking violation on August 30th, 2025. I paid 25 dollars to park in a lot for 2 hours. I went over my parking time by an hour. I tried calling the number listed on the lot to make a payment but the number constantly went to voicemail. A week later I received a notice stating that I owe 92 dollars for the time violation. I then dispute the charge but received no response. I then call the **** number and was informed that 92 dollars is the flat charge regardless of the time violation. The representative said they would reduce the charge by 20 dollars if i paid right now over the phone. That pinged a red flag. I felt like I was being scammed.
Customer Answer
Date: 09/23/2025
Im providing additional information. My license plate number is *******
Business Response
Date: 09/23/2025
You only paid for 2 hours of parking and you were on the lot for 3 hours and 34 minutes. That mean there is 1 hour and 34 minutes not paid for. This fee is a flat rate that is assessed regardless of the amount of time you are over your paid parking session. This is a valid and upheld notice. We will honor the settlement you were already given.
Customer Answer
Date: 09/23/2025

Complaint: 23921790

I am rejecting this response because:
A flat fee of 92 dollars for an additional 25 dollars in parking is unreasonable and distasteful for business. To overcharge a consumer nearly 4 times the amount because its a flat fee should not be justified. The decision might be upheld, but its far from acceptable considering the number listed to call the lot isnt available and readily goes to voicemail. Thank you for your time. Ill be contacting the news and actively exposing this company through social media to ensure that no one else is affected.
Sincerely,

***** *******
Initial Complaint
Date:09/22/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a rideshare driver and on August 16, 2025 I drove through a parking garage in *******, ** to drop off a passenger. Since I did not park in the garage, I was not obliged to pay for parking. On August 24, 2025 I received a notice in the mail of non-compliance from a company named Parking Revenue Recovery Services, Inc. with a parking violation fee of $102.00. I reached out to the company directly to handle this matter, but they only responded saying they would discount the parking violation fee by $20.00, so they are expecting me to pay $82.00. This is extremely predatory. I am not able or willing to pay a parking fee, no matter how much they discount it, since I did not park in the garage.
Business Response
Date: 09/22/2025
We have dismissed your parking notice and there is no further action needed from you.
Customer Answer
Date: 09/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:09/21/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
on July 27th 2025 I paid $15.53 to park at a LAZ parking lot. Based on posted signage the rate was $15 for 2-4hrs. online they gave no option to park for 3 hours only 2 or 4 hours. I was parked there for 3 hours according to a camera that scanned my license plate. I paid for my ********************** based on the posted rates for the lot as there was also no special event parking rates or anything at the time. I was sent a letter in the mail over a month later saying that I did not pay for my parking at all. I submitted a dispute showing that I paid for parking based on the ADVERTISED and POSTED rates. yet all they would do was lower my $102 fine to $82 if paid within 10 days. Otherwise if the fine is not paid within 30 days of the notice they threaten to send the debt to a collections agency.
Customer Answer
Date: 09/22/2025
License plate is ******* and notice number is LAZSEA-******
Business Response
Date: 09/22/2025
None of your images are coming through. Please save them as a jpeg instead of a png and resubmit.
Customer Answer
Date: 09/22/2025

Complaint: 23913353

I am rejecting this response because:
you wanted .JPG image files

Sincerely,

**** ********
Business Response
Date: 09/23/2025
Thank you for providing those in that format as we were able to see them. I do see the rate as it states the 2-4 hour so we are giving you a one-time courtesy dismissal. Moving forward though you still have the option to pick how much time so you must select the correct amount of time for the future. There is no further action needed.
Customer Answer
Date: 09/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please update your signage in the parking lot to reflect the offers online or update the online platform to reflect your postage signage as they do not align. Online offered 2 or 4 hours with no 3 hour option.

Sincerely,

**** ********
Initial Complaint
Date:09/20/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Prrs sent me a ticket of $90 to pay, saying I parked at a ramp in ************** at *************************** on 9/8/2025. I live in *****, ** and wasnt even in ** at that time. I disputed the ticket and ***** said too bad, pay it or we will send it to our attorneys so they can call you. I gave him my number and asked them to call. How can I fight a ticket from a state thousands of miles away? ***** was no help and didnt care what I had to say. I would honestly Venmos $20-30 for them to not bother me or to not even deal with it, even though its criminal that they would even send me something that I couldnt have even done.
Customer Answer
Date: 09/22/2025
Notice number is PWRRDU-117923
license number is ****** from ********
Business Response
Date: 09/23/2025
We have dismissed your parking notice and there is no further action needed from you.
Customer Answer
Date: 09/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution to dismiss the bogus ticket is satisfactory to me.

Sincerely,

**** *******
Initial Complaint
Date:09/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We parked in the *************. I have a handicapped tag and there was no closer parking. Received a bill for $92 from **** for expired permit/facility registration . They show us arriving at 6:34 and leaving at 7:42. We paid $5.50 for parking. This is 8 minutes over an hour. This is ridiculous and a scare tactic that is uncalled for. Given all other complaints against this company they should not be allowed to continue
Customer Answer
Date: 09/19/2025
As requested the license plate number is ******.

Business Response
Date: 09/23/2025
We see that you paid and you left within the ***** period so we will dismiss the parking notice and there is no further action needed from you.
Customer Answer
Date: 09/23/2025

Complaint: 23907758

I am rejecting this response because:

I would like to know why their process required me to follow up rather than their following a process that protects consumers, and especially seniors and handicapped individuals, from potentially fearing that they must pay an unfounded fee.
Sincerely,

****** *****
Initial Complaint
Date:09/18/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Received a letter dated 08/31/2025 for vehicle with license plate ******* in reference to ********************** downtown ******* in a lot addressed ******************. It states that I have a fine/violation for this lot. I am an executive and elected official, I have free parking space in several lots in the downtown ******* area. I was not in this lot nor do I have a need to park here. This is a complete error and I would like my name and vehicle information removed from their system and to never be contacted again. Further, I would like the Better Business Bureau to investigate the inordinate number of complaints against this firm and forward matters as I will to the **************************.
Business Response
Date: 09/19/2025
We have camera footage of your vehicle entering the lot and leaving the lot and that this was for 1 hour and 20 minutes. This is a valid and upheld notice. We will offer a discount settlement of $67.00 to close it out. If you would like to discuss this further, you can call ************ and speak to a representative.
Customer Answer
Date: 09/21/2025

Complaint: 23885131

I am rejecting this response because:
- Footage of ingress and egress is not proof of a vehicle being parked nor is ir proof of non payment.
- The amount being charged is an inflated rate according to prices listed for this lots service
I am willing to pay only those costs regularly associated with the lot. Which in my opinion is an act of good will to stop the harassment. I will need an online method of payment. I will not call in nor give my private information. If this is not acceptable, I will file a case for harassment.

Sincerely,

****** ****-*********
Initial Complaint
Date:09/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They said I stayed in a parking lot and additional 22 minutes so now they want me to pay $80 penalty. That is ridiculous. Parking for 4 hours was $20.
Business Response
Date: 09/18/2025
Unfortunately, you didn't pay for the full time on the lot. This is a flat rate fee that is assessed for this violation regardless of the amount of time you are over your paid parking session. This is valid and will remain upheld. We will honor the settlement amount already given.

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Parking Revenue Recovery Services, Inc is NOT a BBB Accredited Business.