Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,973 total complaints in the last 3 years.
1,505 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/28/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ported number ************ out from Boost on 12/23. Boost SIM was disconnected on 12/23. Port out completed and service available on new SIM with new provider on 12/27. I have another line with Boost on the same account so the account remains open but the line I ported out is still showing active on Boost account and ********************** is still charging me for service that has been ported out to new company.
Business Response
Date: 02/03/2025
January 30, 2025

Ms. ****** *******
**************************
***********************

Re:          BBB Complaint #********
                ************

Dear ****************************** 8, 2025, we received your complaint, dated December 28, 2024, filed with the Better Business Bureau.

You stated that you ported the line ************** from Boost Mobile to another carrier on December 23, 2024. You indicated that you had two lines on the account, and the other line remained active; however, the line you ported out was still being charged on the account. You requested it be removed.

A review of your account found that it is closed and both lines were ported to other carriers.

Our records indicate that the last payment made on the account was December 4, 2024. As it was prepaid, the charges for the ported line would not show until the next billing cycle date. At that time, the billing would be updated.

We apologize for any inconvenience or confusion you may have experienced.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 02/03/2025

Better Business Bureau:

Due to lack of timely resolution, I ended up porting my second line out so as to avoid being charged for both lines. I am no longer a Boost customer and the issue has been resolved.

Sincerely,

****** *******
Initial Complaint
Date:12/28/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So I started this service and within 5 days wanted to cancel . So I called in about the money back guarantee and turns out its really no guarantee more of a if you do this this and this than we can guarantee a refund . Very misleading ad on the website it just shows 30 day money back grantee at the bottom of every page !
Business Response
Date: 01/22/2025
January 15, 2025

Mr. ****** ******
IN 46143

Re:          BBB Complaint #********
                ************** - *************

Dear Mr. ***************** December 30, 2024, we received your complaint,dated December 28, 2024, filed with the Better Business Bureau.

You said that you wanted to cancel within the first five days after opening your account and take advantage of the 30-day money-back guarantee, but your request was denied.

The 30-day money-back guarantee requires that a phone number is ported in and the account enrolled in autopay. Nevertheless, to date you have used 36% of your allotted data; therefore, your refund request is denied.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:12/27/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/24/24 paying ****** plus taxes a month for over a year now for boost mobile infinite access for iPhone upgrade every year for new iPhone. Upgraded on the app paid the taxes for 3 phones ****** and they cancelled the order for some unknown reason that they said they dont disclose to customers I have now talked to ***** different people with no answer other than we can see your eligible to upgrade but they cant do the upgrade so they transfer to different **** consumer protection they say there nothing they can do everything good on there end transferred back to customer care which again says they cant do upgrade for unknown reasons. This has gone on for a week escalation ticket done days ago and they cant find no answers on that ticket number *******.
Business Response
Date: 01/21/2025
January 11, 2025

Mr. **** ****
******************
****************

Re:          BBB Complaint #********
631670352756 -2024-12-28263

Dear Mr. *************** December 30, 2024, we received your complaint, dated December 27, 2024, filed with the Better Business Bureau.

You said that you placed an upgrade order for three devices;however, the order was canceled without notice. You want to be able to upgrade the devices or receive a refund.

A review of your account reveals that your order was canceled by our Order Integrity Team and your funds were returned. Please contact our Order Integrity Team at ************** for further information.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************;
                ******, CO 80210

                ****** ********

Customer Answer
Date: 01/21/2025

Complaint: 22737951

I am rejecting this response because:
I have contacted the integrity team and as of this date of January 21, 2025 still waiting on the boost mobile to fix whatever issue there having because they still cant complete the updates yes the money was refunded. But Im paying for a service to upgrade every year and now its been well over that **** and no one at boost mobile can figure out whats wrong even the case 2 level managers dont have an answer all Im told is we are working on it sorry for the inconvenience. So how would it be if I wasnt paying for the service to upgrade every year but demanded you do it you wouldnt you would refuse. So here I am paying for a service that I want and you just want me to keep paying the same price and just say sorry. We are working on it. I included the last email I have received last Thursday 1/16/2025

Sincerely,

**** ****
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had to go out of town to ******** to attend 2 funerals as I was there. My phone completely messed up. So I went to the boost mobile at 4750. **************************** On November 29th 2024, as the ladies looked at my phone, they told me it was old and no good. I needed to replace it. I didn't have the money to do that. So they were running a special of some kind with some company called progressive. The company approved me for credit. The stuff that I received from the store that day half of it worked half of it's not working. I went back. Try to talk to them about the situation. All I get is the run around. The manager stated to me that she would take a look at the video to see how everything went and would call me till this day. I still not heard anything from these people. And it's almost been a month. I just need some type of resolution. Because being that I got this thing. Buddha, progressive people. I'm stuck with paying them back almost $2000 for stuff that I can't even use phone still doesn't work. I even tried to be solved the problem once I got back home in **************. Still got the running right now. I don't know how you could help me. But I need help. I'm on a fixed income and this whole thing. ********* working out these phone companies out here to. Day taking advantage of older people and it's not right. They have gave me several numbers to call. People to talk to and nobody can resolve my problem. So I guess this was my next step. To see if maybe I could get some help from you. People look forward to speaking to someone soon. I hope. I need all the help I can get. Before this ends up on my credit thank you I have been told to mail the phone back but then I will be without a phone I have too many illnesses to be sitting around with no phone again.I. Was also sent to another store at ****************************************************. ******** and still got the run around. That's when I was told the manager would take a look at the video and get back to me.
Business Response
Date: 02/03/2025
January 23, 2025

Ms. ******* *****
*************************************************************

Re:          BBB Complaint #********
33319066920700 - ************

Dear **************************** 22, 2025, we received your complaint, dated December 27, 2024, filed with the Better Business Bureau.

You said that you purchased a device and accessories at a Boost Mobile store, but some of the items did not ******** indicated that you returned to the store and after involving management,you still have not been provided a resolution.

I contacted you by phone on January 22 and 23, 2025, without success; however, I was able to leave a voice message on each attempt.

Boost Mobile stores are independent and set their own policies and procedures. I forwarded your complaint to the appropriate department for a response, and I will follow-up with you as soon as I have additional information.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer Answer
Date: 02/20/2025
To whom It may concern I ******* exit's in a writing to you. Because I was out of town attending 2 funeral services and my phone stop working so the next day I went to boost at ******************************************************************** to see why and all they could tell me was the phone was old and I needed a new one. I told them I didn't have the money for nor could I get an upgrade at the time? So the 2 ladies in the store stars to go on about this promotion that they were rent and all l I had to do was fill out the paper. Work to see if I qualify and just so happen. To qualify the next thing I know they are running around The store giveing me all these ********* I asked, what is this all this? At that time she stated that this is what you get. Cause you qualify for the program at the time. I didn't know the program was gonna cost almost $3000. I was told I would have the only pay $50 a month. Next thing I know I'm getting a bill. It's not what they said it was also I was never made aware that I could not go to any other booster to get a phone. They also sent me to another store. At thirty *********************** in ******** I get there and the young man There's nothing he can do so He called the manager And?
Explain to her what was going She stated that she would take a look At the video and someone would get back Till this day I had never heard from anyone from ******** so And yes, I know these stores are individual owners but still that does not give anyone the right to take from anyone I really believe it was all about the promotion.These ladies would try to get and I got gotta I have been sick and really. Just getting back on my feet to get back to you. I did receive a call from a young man named ***** from the corporate office supposedly, but when I try to contact him back, he has not responded. I just need some help in justifying this matter. Thank you look forward to hearing back
Customer Answer
Date: 02/28/2025
We are here because I submitted a claim against boost mobile Store at *********************************************; Virginia ***** 804 -236-5890 As I had stated in my previous notes because now I am stuck with a bill ** to the negligence for not telling me one thing and then it turn out to be something else I have been waiting for 3 months to hear from that store but no one will respond I told that the manager would get intouch with me about the matter but that never happened I just want them to be held accountable for selling me things and half of them. ** not work and now you want me to pay out all this money that I do not even have so so I'm reaching out to the Better Business Bureau to see how I can be helped with this matter. As I stated before all I was trying to do was get me a phone to get back home safely and I got in a mess.And now the store does not want to help resolve the matter.
Thank you for your time.
Business Response
Date: 03/14/2025
March 12, 2025

Ms.******* *****
*************************
******,** 28152

Re:          BBB Complaint #********
33319066920700 - ************

Dear Ms. **************** March 11, 2025, we received your rebuttal, dated March 10, 2025, filed with the Better Business Bureau.

You rejected our response stating that you have not heard from the retailer and you would like a resolution to your concerns.

A review of our records reflect that the retailer advised us they have made several attempts to reach you by phone and they have left you voice messages,but you have not returned their call. We ask that you work with the retailer towards a resolution.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:          ****** / ******* Better Business Bureau
                ***************************************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:12/27/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had transferred my wireless services to boost mobile on Nov 29 2024 but due to coverage issues decided to port out to a different carrier under boost mobile 30 days money back guarantee. Even after port out was complete, Boost mobile did not cancel my line with them and continue to bill the cancelled line and also has not refunded the inital month's payment under the 30 days money back guarantee, have spent hours with the customer service but still nothing.
Business Response
Date: 01/21/2025
January 11, 2025

Mr. ***** *******
CA 95014

Re:          BBB Complaint #********
                *************

Dear Mr. ****************** December 30, 2024, we received your complaint, dated December 27, 2024, filed with the Better Business Bureau.

You said that you transferred your service to Boost Mobile, but due to coverage issues, you ported your phone number to a new service provider. You stated that Boost Mobile did not cancel your line despite the port being successful. You requested a refund under the 30-day money back guarantee.

Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. We have determined that the network serving the area where you reside and travel to is located within our coverage zone, and no network issues were identified.

In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections,slower service speeds, etc.) may impact the quality of service. We do not show that you contacted customer care to report your technical issues.

Please note that if your phone number is successfully ported out, your account will automatically be disconnected.

Our records show that your line was disconnected on December 27, 2024. The balance on your account is valid, as you cancelled in the middle of a billing cycle. Boost Mobile does not report balances to the credit bureaus, as it is a prepaid service.

To be eligible for a full refund under the 30-day money back guarantee (including taxes and fees), we require the following:

Create a new Boost Mobile account and activate one or more line(s)
Transfer or port in your phone number from another carrier

Because you never ported in your phone number, you do not qualify for a refund under the 30-day money back guarantee.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer Answer
Date: 01/21/2025

Complaint: 22735262

I am rejecting this response because: The number was indeed ported in.
Carrier that number was ported in was Xfinity mobile. So please help me with the refund.

Sincerely,

***** *******
Customer Answer
Date: 01/27/2025
The response received from boost mobile is not correct and the mobile line was transferred from xfinity mobile to boost mobile so it is eligible for 30 days money back guarantee
Initial Complaint
Date:12/27/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went into this boost Mobile location purchased two phones and service for them and was promised a 30-day return window if I was not satisfied no more than one day into using the phones they started dropping calls and not getting texts and fading in and out and having unusable service all together I took the phones back to the stores location and they refused to refund me my money all I'm seeking is a refund and other people to know that this type of business is doing this type of business to the public at Large
Business Response
Date: 02/03/2025
January 31, 2025

Ms. **** *******
**************************************************************************************

Re:          BBB Complaint #********
                ************** -************

Dear ****************************** 9, 2025, we received your complaint, dated December 27, 2024, filed with the Better Business Bureau.

You said that you went to a Boost Mobile store, and you purchased two phones with service and a 30-day return window. You stated that after a few days, you were not satisfied with the service and you returned to the store; however, they refused to issue a refund.

A review of your account indicates that we received another Better Business Bureau complaint filed by ******* and it was explained that Boost Mobile stores are independently owned and operated and although they are subject to specific franchise service level agreements, they set their own, individual policies and procedures regarding products and services separate from Boost Mobile. Your complaint was forwarded to our Retail Escalation Team for review.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:12/27/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Me and my lady bought two ******* smartphones from boost Mobile and was promised a 30-day return window. Upon using the service service was found to be less than usable calls were getting dropped weren't receiving texts needless to say it was basically like not even having a phone so I tried to return my phone that I purchased to the same location where I bought them and they told me no now I'm asking you all for your help thank you for your time in this matter
Business Response
Date: 02/03/2025
January 31, 2025

Mr. ******* *****
**************************************************************************************

Re:          BBB Complaint #********
                ************

Dear **************************** 9, 2025, we received your complaint, dated January 8, 2025, filed with the Better Business Bureau.

You stated that you bought two ******* phones and you were promised a 30-day return window. You decided to return the devices to the store location where you bought them, but they refused to provide you with a ********** requested assistance.

We spoke by telephone on January 31, 2025, to discuss the situation and gather information on the retail store you visited. All Boost Mobile retail stores are independently owned and operated. However, we submitted this information to our relationship management team who will work with the retail store you visited to try to reach an acceptable resolution. Please be aware that a member of the store management may contact you directly.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:12/27/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have an unlimited data plan But Boost shuts me off before my bill is due Please help me
Business Response
Date: 01/21/2025
January 11, 2025

Mr. ****** R. *******
9974 Gladiola Cir.
*************************

Re:          BBB Complaint #********
200977274114 -2024-12-28132

Dear Mr. ****************** December 27, 2024, we received your complaint, dated December 27, 2024, filed with the Better Business Bureau.

You expressed concern with your data being turned off before your due date, when you subscribe to an unlimited plan.

A review of your account reveals that you have an unlimited data plan; however, your speed is reduced after you exceed 40 GB.

Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources; Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 40B of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************************************;
                ******, CO 80210

                ****** ********

Customer Answer
Date: 01/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** R *******

I have not heard back from Airbnb
Initial Complaint
Date:12/26/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After nearly a month of me attempting to purchase a new iphone pro with a free year of service as advertised on their website, a Boost Mobile representative contacted me to let me know that my issue was to be escalated to their highest level of their support team and she assured me that they would resolve the issue. I am contacting you out of frustration and in hopes you can help me get this issue resolved, because I now, have very little faith in this company to do so on their own as another month has passed since they supposedly escalated this issue to their highest level of customer support. Strangely enough, there are no issues with Boost Mobile obtaining their monthly charge from my bank card on file with them for current phone service, but when I attempt to order the advertised deal in question, which I have also been assured by numerous customer service agents that new and current Boost Mobile customers are eligible for, the website gives me errors at the final step of processing, again and again, regardless of myself attempting the order or lower tiers of customer service attempting to place the order on my behalf. And the supposed escalation to their highest level of support has not gotten me any closer to a resolution as evident by the passing of an additional month. Ive been very patient with them throughout the countless calls to customer service and all the assurances that they have given me that they would fix the issue but I am now beyond frustrated and I cant help but wonder if this is some form of fraud or false advertising. Please Help.Sincerely,**** ********
Business Response
Date: 01/22/2025
January 16, 2025

Mr. **** ********
*****************************************************************;

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. ******************* December 27, 2024, we received your complaint,dated December 27, 2024, filed with the Better Business Bureau.

You said you attempted to purchase an iPhone to get a free year of service, but you indicated that you were having issues placing the order. You said your issue was escalated, but you have not received a resolution. You requested to be able to place the order.

My attempts to contact you at ************** on January 15 and 16, 2025, were unsuccessful, but I left a message each time. I also sent an email to you at ****************** with a request that you contact me.

Your account is impacted by a systematic issue that our teams are diligently working to fix. When you are ready to place an order,please contact me directly at **************, so I can ensure the order goes through. If you purchase a qualifying device at full price for the free year of service, I will be able to honor that offer.

We apologize for any inconvenience.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:12/26/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
11/19/2024. I purchased an iPhone 16. It was my first IPhone. The gentle man in the store, had me created Two apple ID he also asked me to create a boost mobile 4 digit pin. After a few days the iPhone kept heating up. I tried to log out of my apple iPhone user ID and was told that I couldn't because I was also signed in on another device. That couldn't be because I have only one phone. I have made several attempts to have the the phone replaced. All my personal information was violated at the boost mobile store in *************. When I called costumer service they took the **** number, I am still paying for a phone and a service that I am locked out of. I am now forced to go without a phone the sales clerk not only stole my personal account information my safety is also compromised.
Business Response
Date: 01/21/2025
January 14, 2025

Ms. ******* **********
*****************
***********************

Re:          BBB Complaint #********
34079413881745 -2024-12-28129

Dear Ms. ********************* December 27, 2024, we received your complaint, dated December 26, 2024, filed with the Better Business Bureau.

You said that you purchased a device from a ******************** store and they had you create two Apple ID's. You stated that the device started to overheat and you made several attempts to get the device replaced. You maintain that your personal data has been compromised.

I contacted you by phone on January 11, and 14, 2025, without success; however, I was able to leave a voice message on each attempt.

In order to look into your claims, we will need information on the store in question, including their address, a copy of your receipt and any other information (names dates) that will assist with the investigation.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************;
                ******, CO 80210

                ****** ********

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