Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,970 total complaints in the last 3 years.
1,500 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
One year ago I signed up for the lost unlimited deal which includes a free iPhone every year. All year long I have paid toward that phone and after one year I am able to trade it for a new one. I started the process of getting a new phone. Once the new phone arrived a shipped my older iPhone 15 (undamaged) in the small package they provided that that did not provide much protection. About a month after shipping the old iPhone I received a bill of $816 dollar for the phone. They claimed the phone got damaged but will not provide any evidence or reason for the claim. I have talked to numerous people and nobody will help me resolve the issue. I have even asked for the damaged phone back seeing how they are making me pay for it. This is a lot of money to pay for a phone especially if I cant keep it. I am mostly upset that the phone was sent undamaged and they are not providing damage evidence and are making me pay the full price of the phone.
Business Response
Date: 01/31/2025
January 21, 2025

Mr. **** ****
*************************
********, CT 06241

Re:          BBB Complaint #********
                ************ - ************

Dear *************************** 7, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.

You said that when you returned your old device as part of the annual upgrade, you were informed it was damaged and the old plan cannot be waived; it will have to be paid. You requested the phone be returned to you.

Our records show the device in question was received on January 8, 2025, with major damage consisting of multiple cracks on the front and back glass. All devices with this degree of damage are shipped back to customers automatically.

You can view the pictures from the trade-in assessment at **************************************************. This portal also shows that the device is being prepared to be returned to you. Once it ships, a ***** tracking number will be available on your portal page for tracking purposes.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************;
                ******,CO 80210

                ****** ********

Customer Answer
Date: 01/31/2025

Complaint: 22774393

I am rejecting this response because:

Sincerely,

I sent a phone back with no damage or cracks. The cracks they are recurring too either happened in shipping or by one of the employees. This is absolutely ridiculous. I am being scammed by boost and hope somebody will protect me from this.

**** ****
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not heard from the business in response to my complaint.
Customer Answer
Date: 01/06/2025
I am writing to you because I have been a loyal customer of ******************** for more than 8 years and have received a lifetime discount since June 26th, 2016, it was an offer during the transition of Open mobile to Boost mobile to stay with the company. I always have received the discount at the beginning of the month, and this month I noticed that I didn't receive the discount. Today (12/19/2024) I called the company, I spoke with ****** and he told me that he would apply the discount this month ''as courtesy'' because he couldn't apply it automatically for the following months, that I must contact the store. I was very disappointed with his attitude and the service I received. I contacted the store and she told me that yeah she knew about the discount it was during the transition of the company, and she told me that she didn't have access to the accounts and that I must contact the number 611, which I did. A lady named ******** answered me, I explained to her the situation that I was promised by the company a lifetime discount of $10 monthly and it wasn't applied this month. She told me that she couldn't do anything about that. I told her that I felt like if the company lied to me, I was promised a discount for a lifetime and now without any explanation, they decided to cancel it. I want to escalate this situation, I attached the document that I have that mentioned the lifetime discount. I hope you can understand and help. Thanks
Business Response
Date: 02/10/2025
February 6, 2025

Ms. ****** ****
***************************************************************;

Re:          BBB Complaint #********
                ************ - ************

Dear *************************** 15, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.

You stated to have been provided a lifetime discount in June 2016 when you transitioned from Open Mobile to Boost Mobile. You said you did not receive the discount in December 2024 and you were informed the credit cannot be added automatically. You requested to receive a $10.00 credit each month.

The offer referenced in your attachment is no longer valid, and we cannot provide the $10.00 credit each month you request it. We apologize for the inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've been having I have a problem with my phone service I keep saying offline I called customer service I had a problem with the first one so I called back I spoke to a young man he's going to tell me my phone service was off because my due date is on the 12th I told him my due date is only 11:00 and that I always pay my bill on the 1st he told me that my phone service wasn't going to be activated until tomorrow and when I asked him why is that because my bills been paid on the first day I already have a payment so my phone shouldn't be shut off at all repeating himself over and over that might do day is on the 12th and that's when my phone's going to be activated
Business Response
Date: 02/10/2025
February 9, 2025

Ms. ******* *****
428 ****** St.
*********************

Re:          BBB Complaint #********
                ************ - ************

Dear **************************** 15, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.

You said your services were shut off in January 2025,despite already making a payment for the month. When speaking with a Boost Mobile customer care agent, you were told that this was because your due date is January 12, 2025, and your bill has not been paid yet for the month. Despite explaining to the agent that your bill was already paid, you were continuously told that your service would turn back on, on January 12, 2025. You requested your bill be adjusted accordingly.

Our records confirm that on January 6, 2025, a new line was added to your account, which incurred a $31.67 charge that was then due at the end of your billing cycle on January 12, 2025. As this amount was not paid, your services were temporarily interrupted. Notations on your account indicate that a Boost Mobile customer care agent was able to explain that you are not prorated when adding a line in the middle of your billing cycle, but was able to make a one-time exception and apply a credit for $31.67 in the interest of customer satisfaction. There are currently no further outstanding payments due on your account, and your service is currently active.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************
                ******,CO 80210

             ***** *****
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have not heard from the business in response to my complaint. I called and the call center stated I was not eligible for the promotion because Im already a customer. I tried explaining that there were not any fine print or other details that stated such clause. I was then hung up on. Attached is the screenshot I took before purchasing as the price has changed online but the promotions are similar
Customer Answer
Date: 01/06/2025
I purchased a device online at the ****************** website that stated if i buy the phone outright for the price advertised i would receive a year free of service. Upon research and calling the customer service number it was valid for all customer who purchased the phone. Upon activating the device i received an alert that my bill was due. I then called boost care service to see why and i was told that the promotion rate was for plans starting at 25 dollars a month. Upon checking the website again there were no specifics about what plan qualified for the promotion. The service *** then explained to me that they would honor the promotion for about 3 days to pass and my service was shut off. I then called the customer service number again and was told a completely different story. The *** stated that because i brought the phone at the discount rate that i did not qualify for the promotion, the website does not state that anywhere on the sight. They are not honoring the deals they are running. i was also told that i can not return the device as i have hit my 7 day *****
Business Response
Date: 02/10/2025
February 9, 2025

Ms. ***** *****
*************************************************

Re:          BBB Complaint #********
                ************ - ************

Dear **************************** 15, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.

You said you purchased a device on the ******************** website under a promotion to receive a free year of service. Upon activating the device, you were alerted that your bill was due. When speaking to a Boost Mobile customer care representative, you were told that the promotion is only available on plans starting at $25.00 per month, and that you did not qualify due to purchasing the device at a discounted rate. When checking the Boost Mobile website, you were unable to find any details verifying what you were told, and have requested to have your bill correctly modified, or to be refunded your payments made.

My attempts to contact you by phone at ************** on February 6 and 9, 2025, were unsuccessful, but I left you a voicemail on each attempt. I also sent you an email at ******************* with a request to contact me.

Our records confirm that your device was purchased under a Black Friday promotion on November 21, 2024, for the discounted price of $514.69. This promotional price is not included in the Boost Mobile free year of service advertisement. Please visit *********************************************************** for further details.

Please feel free to contact me at ************** so that we may go over any options we may have for you pertaining to this matter.

Sincerely,

********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                **************************************
                ******,CO 80210

             ***** *****
Initial Complaint
Date:01/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This was during Black Friday sales, 11/27/2024. iPhone 12 64 GB and iPhone 13 128 GB were both on sale for $49.99 (both $629.99 MSRP). Employee at store told me the total for iPhone 12 is $207 total for iPhone 13 is $277. This doesn't make sense when they are same sale price and MSRP. They charged tax on **** and and not sale price, which was $58. Then they charge an activation fee, $35. I was willing to pay $60 plan to get discounted phone once. This is the most expensive plan. The service is prepaid, there are no device payments, and there is no contract to stay on the plan. The employees/company locks your plan and doesn't allow you to switch. The employee in the store said I could switch the plan in December, I could not. The customer service on chat and phone said after 6 months. This is not advertised anywhere. The employee at the store also refused to remove $12 insurance from my account telling me it couldn't be added after the initial activation and purchase of phone. This is not true.
Business Response
Date: 02/10/2025
January 30, 2025

Ms. ***** ******
******************************** SW, Apt. 605
*****************

Re:          BBB Complaint #********
                ************** - ************

Dear ***************************** 15, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.

You said that you purchased an iPhone 12 on November *******, and you were charged tax for the full price, and a $35.00 activation ******* also stated that you were told you could change your plan on December ******, but then you were advised you had to retain it for six months. In addition, you had problems with the phone and when you returned to the store where you purchased it, you were not allowed to exchange the device. Lastly,you indicated insurance was added to your account without your authorization and we refuse to remove it.

You filed this same complaint with the ********************************* on January 3, 2025.

Boost Mobile sells phones at significantly discounted prices; therefore, as stated in our terms and conditions, taxes are charged on the full Manufacturers Suggested Retail Price (MSRP). The plan you selected to receive this price requires you to retain the $60.00 Unlimited Premium for a period of 12 months. You can switch to a lower-priced plan by paying the difference between the purchase price and the ***** Any issues you experience with the device itself are covered under the manufacturers warranty, and you will need to speak to them directly for assistance. The insurance coverage plan you reference in your complaint has been removed from your account.

Please note that retail stores are independently owned and operated, and set their own price schedules for products and services, such as activation fees.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

Customer Answer
Date: 02/10/2025

Complaint: 22762626

I am rejecting this response because: I intended to purchase the IPhone 13 but was told by store associate that it was be $70 more than the 12. Thats not possible when they are the same retail and discounted price. I was lied to when the associate said I could change my plan after the first month and couldnt remove the insurance. I havent received a refund for the insurance I requested. No where in terms and conditions does it say that customers have to stay on a plan for 12 months to be able to change phone plan. They do say its required to have 12 months active service to unlock phones. I want to change my plan and get a refund for the first month of insurance I didnt have($12).

Sincerely,

***** ******
Business Response
Date: 02/17/2025
February 17, 2025

Ms. ***** ******
******************************** SW, Apt. 605
*******, ** 30315

Re:          BBB Complaint #********
                ************** - ************

Dear Ms. ***************** February 14, 2025, we received your rebuttal, dated February 14, 2025, filed with the Better Business Bureau.

You rejected my previous response because you intended to purchase an iPhone 13,but you were told it was $70.00 more than the iPhone 12 you purchased. You also could not find the 12-month requirement in our terms and conditions. In addition, you stated that you have not received a refund for the $12.00 premium you paid for the first month of insurance coverage.

Retail stores are independently owned and operated and set their own price schedules for products and services, such as activation fees. This also includes the price of phones.Please visit ******************************************************************** for information regarding our requirement to maintain your current tier or higher plan for 12 months. In your last complaint, you only stated that the representative would not remove the insurance plan, which is, generally nonrefundable. However, as a courtesy, I applied a credit to your account for the $12.00 premium.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've called boost Mobile over 100 times in 6 days since I purchased my phone from Best buy that was a boost phone and a boost Top-Up card I have been unsuccessful in trying to get it activated and been switched around transferred from department to department got no help 6 days today phone still not activated they stole the money for me because I can't get the phone activated for not only the phone but the minutes I'm unable to get any resolution with them and all they keep doing is hanging up on me transferring me to other departments and telling me call Best buy Best buy is telling me to call boost Mobile and I'm getting the runaround completely the card that I was provided by Best buy for the minutes says that it's owned by boost Mobile and they are not resolving the issue at all
Business Response
Date: 01/31/2025
January 16, 2025

Ms. Atlanta Horn
**************
********, IN 47610

Re:          BBB Complaint #********
73395154770281 -************

Dear *************************** 6, 2025, we received your complaint, dated January ******, filed with the Better Business Bureau.

You said that you purchased a device and a ************************* card; however,you have been unable to get your service activated.

When we spoke by phone, you advised me that you were able to get the account activated, but the Boost-Up card did not work. I agreed to provide you a $25.00 account credit due to the issues you experienced with the Boost-Up card.

If there are further questions or concerns about this issue,please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ******************************;
                ******, CO 80210

                ****** ********
Initial Complaint
Date:01/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought phone from this Boost mobile dealer. The service was really bad, bad connections, missed calls etc. Called Boost customer service to cancel, told by customer service because the phone was in the 30 day period to return it to the store where it was purchased. On my attempt to return phone the sales person calls the manager and within my discussion with the manager he tells me he has a 7 day policy, which I was not told when I bought the phone, nor was there any signage in the store. On the receipt it clearly states a 30 day return policy, yet he would not issue a refund.
Business Response
Date: 02/10/2025
February 6, 2025

Mr. ******* ****
*****************
*******************

Re:          BBB Complaint #********
                ************

Dear *************************** 14, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.

You stated that you signed up for service and purchased a device at a retail store. The service in your area was not good, so you decided to return the phone to the store under our 30-day return policy. The store employee refused to accept the return and told you the return policy was only seven days. You pointed out that the receipt mentions our 30-day return policy, and you enclosed a copy for review. You requested a refund.

My attempt to contact you at ************* on February 6, 2025, was unsuccessful, but I left a voicemail with my contact information if you have any questions.

All Boost Mobile retail stores are independently owned and operated. We have submitted the information on your complaint to our relationship management team who will work with the retail store you visited to try to reach an amicable resolution. Please be aware that a member of the management team of the store may contact you directly.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 02/10/2025

Complaint: 22768272

I am rejecting this response because: Boost mobile is leaving it up to the store to correct this matter, when the Boost Mobile return policy clearly states; 'You can return Devices within thirty (30) days after shipment of your Device if you purchase the Device from ************************** or within thirty (30) days of activation if you purchase the Device from a ******************** retail store (known as the "Return Period") ...This Policy applies only to Devices purchased directly from ************************** or a Boost Mobile retail store.'
It says nothing about the stores being independent, or having their own policies. I met the return requirements according to their policy and what was written on the store receipt and was rejected. Anything short of getting a refund is not enough. According to their written policy, Boost mobile should take responsibility and return my refund. Attached is Boost Mobile return policy
Sincerely,

******* ****
Business Response
Date: 02/18/2025
February 18, 2025

Mr. ******* ****
*********************************************************

Re:          BBB Complaint #********
                ************

Dear Mr. *************** February 14, 2025, we received your rebuttal, dated February 14, 2025, filed with the Better Business Bureau.

You stated that you rejected our initial response because we are leaving the return and refund for the device up to the store. You requested that Boost Mobile provide a refund.

All Boost Mobile retail stores are independently owned and operated. The retail store at which you purchased the device received the funds for this purchase. Boost Mobile cannot refund a payment that was not made to Boost Mobile directly. I contacted our relationship management team and found that the management of the store you visited agreed to provide a refund. Our representative stated that he contacted you by telephone to make arrangements for said refund.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                *************************
                ******,CO 80210

                ***** *****
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bout a phone from boost on the day of January 2nd 2025. I was told by and agent I chatted with on their online support chat about having the device unlocked. The agent reviewed my account and said that in three business days they would let me unlock it when I contacted them again. I was then told Monday the 6th that it would not be unlocked and that they wouldnt honor the promise made by said agent. I have screenshots of the chat in question as proof if needed.
Business Response
Date: 01/31/2025
January 30, 2025

Mr. ***** ******
MO 63080

Re:          BBB Complaint #********
                ************** -************

Dear ***************************** 7, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.

You said that on January 2, 2025, you purchased a phone. You indicated that you contacted us by chat and the agent stated your device would be unlocked within three business days, but you were advised on the 6th it would not.

Boost Mobile will unlock a device under the following circumstances:

The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
The device has been active on the associated account for at least 12 months

A review of your Boost Mobile account indicates the iPhone 15 with IMEI ending in 0243 is unlocked.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:01/06/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a former boost mobile customer. I used their service for the required year minimum as well as paid off my device completely. I called requesting my iPhone be sim unlocked so it can be used with a different carrier. Boost mobile refuses to unlock my phone now because I dont have service with them anymore. I wouldnt need my phone unlocked if I was still using their service. And their site specifically says your phone will be unlocked automatically when above steps were completed. It is not right for them to hold my phone hostage to their service only when I have already completed the requirements for my phone to be unlocked.
Business Response
Date: 01/31/2025
January 29, 2025

Mr. ****** *****
*******************
*******************

Re:          BBB Complaint #********
                ************

Dear **************************** 6, 2025, we received your complaint, dated January 6, 2025, filed with the Better Business Bureau.

You stated that you are a former customer and requested to have your device unlocked.

We were unable to locate an account with the information you provided.

We spoke by telephone on January 29, 2025. You confirmed that you opened an account in 2019 and canceled it in 2022. You were able to provide the **** of the device. I found the device in our system and unlocked it. The device will need to receive the update. Please ensure the phone is powered on, connected to Wi-Fi, and a SIM card is inserted. Please allow up to 72 hours for processing.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** /******* Better Business Bureau
                ********************************************
                ******,CO 80210

                ***** *****
Customer Answer
Date: 02/03/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** *****
Initial Complaint
Date:01/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just signed up with the service, I was given a area code outside of my county and requested to cancel the service and a refund as I was told there was a 30day money back garentee. After declining their offers to keep service, I was told I can't get a refund.
Business Response
Date: 01/31/2025
January 20, 2025

Ms. ******* ********
***************
*********, ** 91773

Re:          BBB Complaint #********
                ************** - ************

Dear ******************************* 6, 2025, we received your complaint, dated January 5, 2025, filed with the Better Business Bureau.

You said that you were assigned a phone number outside of your county. You would like to cancel and obtain a refund in accordance with the 30-day money-back guarantee.

The 30-day money-back guarantee requires a phone number be ported in. Since you were assigned a random number, a refund is not warranted. Please visit: ****************************************************************** for more information.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********

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