Business Profile
Mobile Phone Service
Boost MobileHeadquarters
This business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,970 total complaints in the last 3 years.
- 1,500 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/10/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I applied for cellular service online and was told I was approved and had to pay $102.20 which I did. Hours later I received an email stating my order was cancelled. When I called ***** could tell me why and now they are telling me I wont get my money back for 3-10 business days. This is stealing and I want my money refunded to me immediately. DO NOT do business with this company - they are theives.Business Response
Date: 02/05/2025
February 4, 2025
Ms. ***** *****
************************* A
**********, IN 46140
Re: BBB Complaint #********
************** -************
Dear **************************** 13, 2025, we received your complaint, dated January 10, 2025, filed with the Better Business Bureau.
You said you applied online and paid $102.20. A few hours later, you received an email stating your order was canceled, without explanation, and you would receive a refund in three to ten business days.
Online ordering is a multi-step process that begins with the customer placing the order. Once this step is completed,the order is passed to the backend system for validation, which can delay or cancel the order for various reasons.
A review of your pending activation account indicates on January 9, 2025, an order was created to finance two iPhone 15s on our **************************** Our system requires the taxes for the devices to be paid upfront and you had to pay $102.20 to initiate the order process.Once the order was canceled however, the payment was not processed and released back to your financial institution. We estimate the release of the funds to take 3-10 business days, depending on your financial institution. Please contact them directly to check on its status.
We regret any inconvenience you may have experienced.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:01/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost mobile sends me a phone , its supposedly activated with a Phone number that I dont have . The iPhone 16 not activated and boost mobile says it is . Ive tried verifying my identification via phone and I keep failing. In order to authenticate my account I must receive a text on a phone with a number thats not activated. They are also going to start charging me ***** on 1/13/25 auto pay on my card . Ive tried numerous times to resolve the issue , I cant even return the phone back with out authentication of my account.Business Response
Date: 02/05/2025
February 3, 2025
Mr. ********* *****
**************************************************
******************
Re: BBB Complaint #********
************
Dear **************************** 10, 2025, we received your complaint, dated January 10, 2025, filed with the Better Business Bureau.
You stated that you ordered a phone. You received the device,but you were unable to activate it. You also had trouble getting through our security verification, as the device was not receiving texts. You requested to receive a refund.
We are committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account. These measures include verification of a one-time password sent to the caller by SMS. If a caller cannot verify the account through this method, the caller would be transferred to our account security team for further verification.
A review of your account shows that a return authorization has been created for the return of the device. A refund will be processed once it is received and checked into our warehouse.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Initial Complaint
Date:01/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased an iphone 15 from this store on December 19, 2024. On January 4, 2025, the phone began having issues. We would turn the phone on and it would be stuck on a screen that says, "eSIM not supported". We tried calling numerous times to boost mobile customer care, apple customer care, and even called the same store we bought it from. The whole process was TORTURE. No one was able to fix our problem. Ultimately, boost mobile customer care informed us that phones purchased from retail stores can be returned within 30 days of activation. We then called the very store we purchased the phone from. They refused to adhere to their own company policy and said they only accepted returns within 7 days. We even had to explain to them their very own policy that is clearly stated on the website. They still refused to adhere to their policy. This is as close as it comes to a scam.Business Response
Date: 02/11/2025
February 11, 2025
Mr. ****** ******
****************
****************
Re: BBB Complaint #********
************
Dear ***************************** 17, 2025, we received your complaint, dated January 9, 2025, filed with the Better Business Bureau.
You stated that you purchased an iPhone 15 at a retail store on December 19, 2024. On January 4, 2025, you encountered technical issues and decided to return the device for a refund while still under our 30-day return policy. However, the store refused to accept the return saying that their return policy was seven days. You requested a refund.
My attempt to contact you at ************* on February 10, 2025, was unsuccessful, but I left a voicemail requesting more information on the store you visited. I have not received a response yet.
All Boost Mobile retail stores are independently owned and operated, and we can forward the details of your complaint to the store management through our relationship management team once we receive the location and a copy of the purchase receipt. Please feel free to contact me at ************** with the information requested.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:01/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Woke up today to a ****** charge on my account from ******************. Im going to start from the beginning back in November i had called and make a lot of complaints and in the end on November 9th I called boost mobile and its even on my notes on there account saying that I want my line disconnected and I want auto pay off its in the account where it says this. They were suppose to set up where I paid my device payment every month. So today when I wake up and see this charge I dont know what to do I did not authorize them to do any of this and specifically stated to them months ago I dont want a auto pay and they still did it. I spoke with a few different **** who told me that in. My account they can see where I called in and spoke about this. I never authorized a 320 dollar charge. They took money out of my account without authorization even when I told them not to. This isnt right a t all and needs to be looked at. They said they sentt my bill to collections so I called collections and they said boost mobile was lieing and they took the money out of my account and theres no way collections could take it because they dont even have my info or debit card number. They should not be aloud to go into my bank like that and do that I contacted my bank and they said that theres nothing they can do broke the transaction gets out of pending. I just want my money back because I did not authorize this at all and im knot getting no where with boost mobile they cant just force me to pay something because they want to they have to send it t collections and they def violated this process first they sent it to collections and then today they got there money and contacted collections and told them they didnt need them to collect I signed up for a device payment every month thats it o think it was seven dollars. A month if you have then look at my account for November ninth you can see that they specifically made a note where I requested auto pay to be turned offBusiness Response
Date: 02/05/2025
February 3, 2025
Mr. ****** ******
*****************************
**************************
Re: BBB Complaint #********
************
Dear ***************************** 10, 2025, we received your complaint, dated January 9, 2025, filed with the Better Business Bureau.
You stated that you wanted to disconnect your account, but you had an outstanding balance due for your device. You said you were told that you could make monthly payments to pay off the device after the account was disconnected, but on January 9, 2025, your card was charged $320.01. You requested to receive a refund.
Our device financing policy states that a customer must maintain their account in good standing or we may require them to immediately pay the full remaining balance due for any financed device. This payment is regardless of the AutoPay status of an account. Unfortunately, a refund is not warranted for this issue.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:01/09/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile Complaint Please help me. Despite wasting hours on your chat, no one at Boost has been able to help me with my ************* is my situation.1. Roughly last Sunday, my iPhone fell out of my pocket and into the snow. It has been lost.2. I need to get a new iPhone and a new sim card.3. I do not have access to anyone else phone.4. I do not drive and am unable to get to a physical store locating.5. I have contacted Boost chat over the last several days explaining my challenges and have been trying to get a new iPhone and a new sim card coming to my residence.6. The chat platform representatives keep wanting to send me a verification code/link to my iPhone. I do not have it, it is lost.7. The chat platform representatives keep telling me to CALL your Care Team. I do not have access to any phone.8. The chat platform representatives continue to tell me to go physically to a store. I do not have transportation to get to a store.9. I have provided my email ********************** to provide whatever verification may may need but they refuse and keep saying it has to go to my phone. So frustrating.10. I have continuously requested to speak with various levels of supervision above that of your chat platform. Representatives refuse to provide me with any names and emails of supervision.11. I need someone from Boost Corporate Executive level to assist me. The structure you have in place has completely failed to help me despite hours on your chat platform.12. PLEASE have someone from Boost Corporate Executive contact me via my email address: ******************** Angered and frustrated,Respectfully,**** ***** ******************************************** ******************** regarding phone ************Business Response
Date: 02/05/2025
January 29, 2025
Mr. **** *****
******************************************************************
Re: BBB Complaint #********
************** -************
Dear **************************** 10, 2025, we received your complaint, dated January 9, 2025, filed with the Better Business Bureau.
You stated that you recently lost your device and you needed to purchase a new one. However, you were unable to purchase a device online or with customer service, as our process requires that you verify your identity via a text message that is sent to the device. You indicated that since you do not have the device, you were unable to receive the text message. You said that you were advised to visit a local Boost Mobile store to purchase a device, but you declined this option because you do not have transportation.
In our email correspondence on January ******, I apologized for any inconvenience and explained that since you were unable to receive the verification text message, you would need to visit a Boost Mobile store. The only alternative, would be to setup a new Boost Mobile account. You declined both options.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
**** ******
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
***** *****Initial Complaint
Date:01/09/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a line on December 6, 2024 and was told that it would be activated within a few minutes and then that time kept getting longer and longer so eight hours later still no eSIM I told boost account specialist to cancel it because I have no service at this point on my phone and have waited far to long as it was and I have to have a phone i can use obviously but they never canceled it they were stalling for some reason so after I told them to cancel it i then activated a physical Sim that I had with a separate carrier that came line on it which I was trying to avoid because its much more costly than boost but sure enough about 6+ hours after activating the separate carrier line, boost sent me a notification to activate my eSIM that I told them to cancel six hours prior but guess what the phone number on that eSIM from boost was identical to my phone number that I had On my physical SIM with the separate carrier that I had activated roughly 6 hours prior minus the last digit which is impossible unless done so intentionally and also it is unethical and illegal for boost to do that..I have contacted countless times since date of purchase to have that line canceled and they keep saying it is but its not and then I got charged yesterday for $25 for this line that I do not use and have not ever use and have proof of telling customer service to cancel it and them telling me that they did have talked to boost customer service on ******** messenger Confirming the same there is proof there as well. I want my $12.50 plus my $25 that you guys charged me yesterday for this line that has never been used. You guys say you cant refund me because you have no notes regarding the cancels request but ignore the proof on the ******** customer service chat with ********************** and And the fact that I have recordings i record all of my calls.The icing on top.. im being taunted and mistreated via messenger by boost intentionally and Im fed up!!!!Business Response
Date: 02/05/2025
January 17, 2025
Ms. ******* ******
************************
********, ** 43344
Re: BBB Complaint #********
39178511696704 -************
Dear ***************************** 10, 2025, we received your complaint, dated January ******, filed with the Better Business Bureau.
You said that you contacted Boost Mobile to activate your phone,and you were told that an eSIM would be sent to your device. You stated that after hours of your device not being active, you called Boost Mobile to cancel and you installed a SIM card from another provider. You indicated that you later found that your Boost Mobile account was activated and you were charged for the service. You requested that your account be closed and that all payments be refunded.
Once the activation process has been started, it cannot be canceled; therefore, you would need to allow the activation to go through, and then you are able to cancel the service. Our records reflect that while you called in on the activation date, you ended the call before we could explain the issue. You did not call back until you were charged for the second month of service and you requested your account be closed. The Boost Mobile terms and conditions disclose that payments remitted to Boost Mobile are final and non-refundable;any unused funds remaining on an account at the time service is canceled will be forfeited.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Initial Complaint
Date:01/08/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was scammed by one of their agents online, who falsely told me I only had to pay for one month of global roaming starting from the day I request and ends ********************** reality, they charged me for two months and set it up as a recurring charge unless canceled. Their agents lie to trick me into buying add-ons, overcharge me and then refuse to fix it or issue a refund. I spent over an hour on the phone demanding a refund, but they wouldnt take responsibility.The manager's name was ***** and she is also refusing to issue me refund, nor ticket number even though it is not my fault and I was tricked into buying the service with the wrong info agent tells me.Boost mobile has all the phone recording and evidence on their end regarding my case.I request them to issue one one month of global roaming service refund, which is 20 dollarsBusiness Response
Date: 02/05/2025
January 17, 2025
Jincheng Li
*****************************************************************
******************
Re: BBB Complaint #********
21133243978279 -************
Dear ******** **:
On January 9, 2025, we received your complaint, dated January ******, filed with the Better Business Bureau.
You said that when you added global roaming to your Boost Mobile account, you were not told that you would be charged for two months. You stated that when you called in, your request for a refund was denied.
A review of your account reveals that you were charged the normal monthly charge, and a prorated charge for global roaming. The service was removed on January 4, 2025. In the interest of customer service, I applied a credit of $20.69 to your account.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
******************************;
******, CO 80210
****** ********Initial Complaint
Date:01/08/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Stole money from me and refused to cancel my account immediately. They hung up on me and refused to let me speak to a supervisorBusiness Response
Date: 02/05/2025
February 3, 2025
Mr. Mich *******
************
Wheeling, WV 26003
Re: BBB Complaint #********
************** -************
Dear ****************************** 9, 2025, we received your complaint, dated January 8, 2025, filed with the Better Business Bureau.
You said Boost Mobile stole your money,would not cancel your account and refused to let you speak with a supervisor.
A review of your account indicates that on January 8, 2025, you placed an order online and prepaid for a month of our ****************** You paid a total of $25.15 and a SIM kit was shipped out to you. You then contacted customer care to cancel the account and obtain a refund, citing our 30-day money-back guarantee. You were told by our agents and supervisors that you did not qualify for a refund because you did not port a phone number in and your account was not set up on autopay.
Boost Mobile offers new customers a ****** money-back guarantee on service (device returns are handled separately, if applicable). Activation fees are non-refundable and additional fees may apply.Eligible accounts must be enrolled in autopay and a phone number must be ported in to qualify. For more information, please visit ******************************************************************.
On January 29, 2025, we received a credit card chargeback for $25.15, and it was accepted. Your account was disconnected due to this chargeback. As your money was returned and your account canceled,no further action is required.
We regret any inconvenience you may have experienced.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
****** ********Initial Complaint
Date:01/08/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company sold me a iPhone 12 and took my other iPhone 16 plus and said they recycled it but turned around and sold it and refused to give me the phone back or even refund me the amount for the iPhone 16 plus I want my money for my iPhone 16 I had a police report filed they put my phone and plan under someone elses name and card numberBusiness Response
Date: 02/03/2025
February 3, 2025
Ms. ******* *****
****************************
********, OH 45013
Re: BBB Complaint #********
************** -************
Dear **************************** 9, 2025, we received your complaint, dated December 20, 2024, filed with the Better Business Bureau.
You said that you were sold an iPhone 12 in place of your iPhone 16 at a store, and told the device would be recycled.When you requested your device back, you were then told it was sold and you would not receive a refund. You filed a police report regarding this ********** requested either to have your device replaced or to be refunded/credited for the cost of the iPhone 16.
When we spoke on the phone today, February 3, 2025, I apologized for your experience and let you know that I would be working with our Retail Escalations team to address this issue. You will be contacted shortly with more details.
We regret any inconvenience this may have caused.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
***** *****Initial Complaint
Date:01/08/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 12-15-24, I signed up for Boost Mobile under the impression that my phone was compatible with their network. I used their compatibility tool before I signed up and it said it work.I took advantage of their 1/2 off the first month plan and paid $14.55.I received the *** card shortly afterwards. Upon following the installation instructions, I discovered that my phone isn't compatible with their network. (False advertisement) After a lengthy phone call to their customer service, they said the *** card that I received was incorrect. They would expedite a proper *** card and it'll be received in one business day. (I called on 12-17-24 and it should've arrived on 12-18-24.)I never received it.Fed up with their games, I cancelled service. However, I won't be able to get a refund of the first and only payment of $14.55 because of "having a new number". My account didn't match their hidden criteria of receiving a *********, after 28 days of service that I can't use, my account will close.I will have paid for a month of no service. ($14.55)12-15-24 Order#**************** Account number is provided in the complaint form.Customer Answer
Date: 01/15/2025
Hello,
This is ******* *******. Case #********
I forgot to add this detail to the original complaint. Boost Mobile's second SIM card arrived a little after Christmas 2024, but that one also did not work.
I'm going to be mailing them both back to the Headquarters.
~Valesha
Customer Answer
Date: 01/17/2025
After doing some research, I don't think returning the *** cards is necessary for account closure. So, I don't think I will return it for security reasons.
Business Response
Date: 02/03/2025
January 23, 2025
Ms. ******* *******
****************************************
*************************************;
Re: BBB Complaint #********
************** -************
Dear ****************************** 9, 2025, we received your complaint, dated December 20, 2024, filed with the Better Business Bureau.
You said that you were sent two inoperable SIM cards and you decided to cancel your service. When you requested a refund of $14.55 from customer care, you were told that you were ineligible due to choosing a new phone number when signing up. You indicated that this was not disclosed to you when you began service, and you requested to be refunded for the service you could not use.
Customers who cancel within 30 days of account creation will have the service fees refunded; activation fees, if applicable, and phone payments will not be refunded. Please note that you are required to port in a phone number and enroll in AutoPay. As you chose a number instead of porting one in, you are ineligible for a refund. For more information, please visit ******************************************************************.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******,CO 80210
***** *****Customer Answer
Date: 02/03/2025
Complaint: 22716495
I am rejecting this response because:You are scam artists. Plain and simple. No refunds for inoperable service? Two dead SIM cards means that I never even USED the service even for a second.
Ridiculous! Just delete my information and cloee my account for good.
Sincerely,
******* *******Business Response
Date: 02/10/2025
February 9, 2025
Ms. ******* *******
****************************************
********************
Re: BBB Complaint #********
************** - ************
Dear Ms. ****************** February 7, 2025, we received your rebuttal, dated February 7, 2025, filed with the Better Business Bureau.
You rejected our response requesting to have you account disconnected.
Your request has been completed, and your account will be disconnected on February 18, 2025.
The Boost Mobile Privacy Policy states that we retain personal information about you for the amount of time necessary to provide our services, and for as long as required to satisfy legal or tax requirements, for fraud prevention, or for other business purposes. Please visit *********************************************************** for further information.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**********************************************
******,CO 80210
***** *****Customer Answer
Date: 02/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.However, I have reported Boost Mobile to the ************************ for fraud. Charging people for inoperable service is shady at best.
Sincerely,
******* *******
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