Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,982 total complaints in the last 3 years.
- 1,509 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/16/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
IN December 2024 I purchased an Iphone 15 from boost mobile for cash and connected it to my account, two weeks later I ordered the Iphone 16 pro max from boost mobile online and upgraded my service, and activated the new phone. I then asked boost mobile to unlock the phone I purchased a week earlier, paid in full, but they say I have to wait a year. They are refusing to unlock a phone that I own outright and that is not connected to my boost account.Business Response
Date: 02/14/2025
February 11, 2025
Mr. ****** *******
********************************************************************************
Re: BBB Complaint #********
************ - ************
Dear ****************************** 22, 2025, we received your complaint, dated January 16, 2025, filed with the Better Business Bureau.
You requested your device be unlocked.
Boost Mobile will unlock a device under the following circumstances:
?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months
Your unlock request has been granted; please allow 72 hours for this to process, and ensure your phone is powered on and the Boost Mobile *** card inserted.
*** Unlock refers to enabling the *** slot of a device to allow insertion of another carriers *** card. Unlocking a device will not necessarily make a device interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Customer Answer
Date: 02/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:01/16/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on january ******* i contacted boost mobile to have my service **** to another phone company. the problem was the phone was in my deceased wife name ******* ******* died on 1/7/22, and i ******* ******* have been paying the bill since her demise via go2bank automatic withdrawal every month , all of my personal business is with this phone number ************, i spoke with a *** on 1/12/25 and he advised me to send in a copy of her death certificate and my drivers license and i could have the phone tsfr to my name, i spoke with a *** again on 1/13/25 the *** stated the issue was under review and to call back 1/15/25, i spoke with *** and she stated it was still under investigation today 1/16/25 boost mobile has turned the phone off, i have no means of communication, i am a disable veteran, i am scheduled for eye surgery and this is the only way the can contact me via this number ************Business Response
Date: 02/10/2025
January 22, 2025
Mr. ******* *******
*************************************
*********************
Re: BBB Complaint #********
872950467281 -************
Dear ****************************** 16, 2025, we received your complaint, dated January *******, filed with the Better Business Bureau.
You said that you have been attempting to transfer your deceased wife's phone to your name so you can use it with another provider. You indicated that you provided all of the necessary documentation, but the issue has not been resolved.
I unlocked your device so that you can use it with another provider. Please note that unlocking a device will not necessarily make it interoperable with another carriers network. In other words, a device designed for one network is not made technologically compatible with anothers network merely by unlocking it. Additionally, unlocking a device may enable some functionality of the device, but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
******************************;
******, CO 80210
****** ********Initial Complaint
Date:01/16/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 1-13-25, I switched to a different carrier, and my representative, *** ID Number OSC, said she would not refund the balance on my account. I paid my account over $42.00 on 1-2-25 and my billing does not start until 1-16-25 I have three days refund left for this month. I am owed approximately $47.00 to the card ending in 0583Business Response
Date: 02/10/2025
January 30, 2025
Ms. ******* **********
***************************
**************************;
Re: BBB Complaint #********
************ - ************
Dear ********************************* 16, 2025, we received your complaint, dated January 16, 2025, filed with the Better Business Bureau.
You said that you were promised a refund after you ported your phone number to another carrier, but you did not receive it.Therefore, you request a refund to be issued.
Generally, in accordance with Boost Mobile policy, once a payment posts to an account it is not refundable. However, as an exception a refund of $44.69 was issued on January 22, 2025.
We apologize for any inconvenience this has caused.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
****** ********Customer Answer
Date: 02/21/2025
Good morning,
Please re-open my case ********. I am 63 years old and did not know what to click on to reject the company's solution. Boost Mobile did not give me $44.69 on the original payment credit card. They gave me a credit of .77 cents on my Boost Mobile account. I am no longer with Boost Mobile. Please have them credit my credit card.
I've attached a copy of the email for .77 cents.
Kind Regards,
******* **********
Business Response
Date: 03/05/2025
February 27, 2025
Ms. ******* **********
***************************
************************;
Re: BBB Complaint #********
************ - ************
Dear Ms. ********************* February 27, 2025, we received your rebuttal, dated February 27, 2025, filed with the Better Business Bureau.
You rejected our response stating that you only received a refund for $0.77;therefore, you request the remaining amount be refunded.
A review of your account revealed that the initial refund was canceled and reissued for the difference of $44.69. Please note that if your card issuer rejects the electronic refund, it will be reissued in the form of a check mailed to the address on file.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
****** ********Customer Answer
Date: 03/10/2025
Complaint: 22818384
I am rejecting this response because: Please send a check by mail because it is paid with a monthly benefits card that the benefits are only to be used up for that month. Therefore you have to send a check to ******************* Apt. 2 **************************
Sincerely,
******* **********Business Response
Date: 03/18/2025
March 18, 2025
Ms. ******* **********
***************************
************************;
Re: BBB Complaint #********
************ - ************
Dear Ms. ********************* March 14, 2025, we received your second rebuttal,dated March 14, 2025, filed with the Better Business Bureau.
You rejected our response again stating the refund(s) should have been sent in the form of a check because the original payments were drawn from a government benefits card that allows the funds to be used for a specific month.
You did not make us aware of this in either of your two previous complaints; therefore, the refunds were successfully posted to the cards ending in 9646 and 0583. You will need to work with your institution and/or the issuing agency regarding this matter.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:01/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a customer and recently paid a small balance of a bill of $35.00 in December the next bill was not due until February for a balance of $60.00 I have no other phone and I am confused why on the screen, it switches from t-mobile to boost mobile I am not able to make calls or use the internet, when I had a neighbor call the line it doesn't ring it does not allow me to call support it keeps saying couldn't connect . Please restore service or I will file a dispute for the amount paid. I have no active phone please contact me at my email ***************************Business Response
Date: 02/11/2025
February 11, 2025
Ms. Cocoa *****
******************************************************************************;
Re: BBB Complaint #********
************ - ************
Dear **************************** 16, 2025, we received your complaint, dated January 16, 2025, filed with the Better Business Bureau.
You said that after making a payment of $35.00 in December 2024 (with your next bill not being until February 2025), you were confused as to why your device network was swapped from T-Mobile to Boost Mobile. You indicated that, during this time, you were unable to make calls or use the internet and when attempting to reach customer care, you received a message stating that you are unable to connect. You requested to be contacted.
When we spoke on the phone today, you explained that you had another issue on February 8 and 9, 2025. You were notified that your bill was due and your service would be interrupted, despite already paying for the month. I informed you that nothing on your account indicates your bill was overdue, and I apologized for the confusion. I also suggested that you contact customer care or myself, should you run into any further network issues. In the interest of customer satisfaction, I applied a credit of $15.00 to your account due to these service issues. You were not satisfied with this amount and ended our call.
We regret any inconvenience this may have caused.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
***** *****Initial Complaint
Date:01/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
boost mobile has charged me ****** i left for no service and the disrespectful of the customer service is unacceptable when i first activated and it is unacceptable when i came to boost mobile. auto pay needs to be removed urgentlyBusiness Response
Date: 02/10/2025
February 4, 2025
Mr. **** ****** III
**************
**********************, NJ 08087
Re: BBB Complaint #********
************ -************
Dear ***************************** 16, 2025, we received your complaint, dated January 15, 2025, filed with the Better Business Bureau.
You stated that you canceled your service because it was bad and customer care was rude. You said we charged you $********** requested autopay be removed and to receive a billing adjustment.
Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. In addition,data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service.
We strive to provide excellent customer service and we regret that your experience was unfavorable.
You canceled your service while you were in a financing agreement; therefore, you were charged for the remaining balance of the device. No payment was taken from you. The balance will remain valid and appear on your credit report if not paid in a timely manner. However, you have been disenrolled from autopay.
Your request for a billing adjustment is denied.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 02/10/2025
Complaint: 22817466
I am rejecting this response because: boost mobile was unhelpful in this
Sincerely,
**** ****** IiiInitial Complaint
Date:01/15/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have activated a line under Boost which could not be used. After various attempts to resolve my issue and a total of 4 hours waiting to be assisted. I ported my number out to another carrier. The number in question is ************.Per Boost's terms ****************************************************************** I am entitled for a refund on the grounds of their terms as well as the *** billing credit law which outlines disruptions and adjustments made to the billing in the event of disruptions. In my particular case it was the inability of Boost to assist me with WIFI calling and texting which rendered the service unusable.I am requesting compensation of the total bill plus considered compensation for the time wasted trying to resolve both the technical issues and billing issues.Attached is just a small sample size of the extremely long call times with no resolution/inability to connect with an agent to assist.Business Response
Date: 02/10/2025
February 5, 2025
Mr. ****** *********
************************
***************************************************
Re: BBB Complaint #********
************** - ************
Dear ******************************** 15, 2025, we received your complaint, dated January 8, 2025, filed with the Better Business Bureau.
You requested a refund under the 30-day money-back guarantee, stating you activated a line that you were unable to use. You also requested a billing adjustment due to your experience with customer care.
Our records show you received a refund of $13.80 on January 9, 2025; I requested the remaining $12.58 be refunded to make it a total of $26.38 (the amount you paid towards the disconnected line). The refund was issued to the card ending in 2893 on February 4, 2025; please allow 3-5 business days for processing and delivery; additional compensation is not warranted.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:01/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Basically was lied to by the staff when I joined boost. My pay deck was to be January 16th each month. My phone was cut off on January 14th, in the middle of a conversation. I called Boost who said maybe I should pay my bill now. I tld them I did not take being lied to and decided to file a complaint with them and you.Business Response
Date: 02/10/2025
January 18, 2025
Mr. ******* *******
*********************
Gresham, OR 97080
Re: BBB Complaint #********
98045587086406 -************
Dear ****************************** 15, 2025, we received your complaint, dated January *******, filed with the Better Business Bureau.
You said that you were lied to when you signed up for service, as you were led to believe that your due date would be on the 16th of each month instead of the 14th.
A review of your account reveals that your account was activated online, and not through a Boost Mobile employee. Your due date is the 14th of the month, which is the same date your service was activated. We regret any confusion.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
******************************;
******, CO 80210
****** ********Customer Answer
Date: 02/13/2025
Complaint: 22814381
I am rejecting this response because:
Sincerely,
******* *******Unfortunately this company is being misinformed by the employee at Boost of they are lieing for them. I walked into Boost Mobile in *********** checking the rates of various companies. I was given a quote by the lady in charge at the counter. I told her, at the time, I was going to check a couple of other places and I may be back. I went to ******* first then to TMobile and also another place which I decided not to go with. I went back to Boost and the gal I wished to sign up with Boost. She then said the rate she gave me was low and adjusted it up, around $75.00. I told her fine and gave her the funds and also gave her my phone to put the sim card in. She did all that gave me the phone and said I would either have to pay by the 16th each month or come and and pay with an added $3.00 charge. My phone was shut off and I inquired about that and was told by due date was past. Either she lied to me or misinformed me. I want the funds back for all my payment to Boost and will move on. If not I am going to spread the word all over the internet about Boost as well as all my friends. There is only one way to make these companies accountable, the pocket. This is firm and I hope they are honest enough to do the right thing.
Business Response
Date: 02/24/2025
February 21, 2025
Mr. ******* *******
*********************
Gresham, OR 97080
Re: BBB Complaint #********
98045587086406 -************
Dear Mr. ****************** February 20, 2025, we received your rebuttal, dated February 20, 2025, filed with the Better Business Bureau.
You maintain your request for a full refund because a retail store provided you with inaccurate information and your service was disconnected.
Your request for a refund will continue to be denied. You paid us $26.54 and received our service from December 13, 2024 to January 13, 2025.Your account was then disconnected due to nonpayment. We see no justification for a refund. We have documented your concerns with the independent retail store in question and we ask for you to work this out with them, as we have no way to validate that they provided you with the wrong due date.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
******************************;
******, CO 80210
****** ********Customer Answer
Date: 02/26/2025
Complaint: 22814381
I am rejecting this response because:
Sincerely,
******* *******Sir: I am really getting my monies worth even though this case has been distorted, lied about etc. There was not even a message or retort about the $75.00 I paid upfront to the lady at the desk at Boost. All my friends will not do any business with Boost and there will be posts on TicTok, ********* Instrgram, and all the other internet outlets. I will have had my satisfaction by denying any monies going to Boost. Also, I am going to contact the parent companie of Boost and let them know my feelings about being ripped off by them. This way I will have been paid back and Boost will have been known to a lot of friends, families and private peoples about this corrupt companie. If they get away with this, who knows how many others will have been ripped off also.
Initial Complaint
Date:01/15/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I terminated my account with ********************** and no longer have access to my statements. I spoke with ****** ***** in the executive office and requested copies of my statements. However, Boost refused to provide such statements to me.Business Response
Date: 02/10/2025
February 1, 2025
Mr. ***** ****
********* at *************
*********, ** 07086
Re: BBB Complaint #********
************ - ************
Dear *************************** 15, 2025, we received your complaint, dated January 15, 2025, filed with the Better Business Bureau.
You stated you can no longer access your Boost Mobile account to see your statements, and we refuse to provide them to you.
You are still able to log into your Boost Mobile account even if your service is disconnected. If you need assistance logging in, please contact customer care at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 02/10/2025
Complaint: 22814213
I am rejecting this response because: as discussed, the bills are not available when I log into my online account. I have called the number multiple times and they were unable to provide me copies of my bills.
Sincerely,
***** ****Business Response
Date: 02/17/2025
February 15, 2025
Mr. ***** ****
********* at *************
*********, ** 07086
Re: BBB Complaint #********
************ -************
Dear Mr. *************** February 14, 2025, we received your rebuttal, dated February 14, 2025, filed with the Better Business Bureau.
You maintain the bills are unavailable to you when you log into your account.
As previously stated, your billing statements are still available to you even after you cancel service. Please send me a screenshot of the page you see when you attempt to view your billing statements to ********************** Once I receive the screenshot, I will be able to look into your issue further.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:01/15/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On Jan 2025 i ordered a iphone 13over the phone they took my payment come to find they didnt have the phone in stock i found this out on Jan 4 after i payed $160 never was informed that it was on back order. They couldnt give me a a date of when i would get my phone. I told them to cancel my order then i find out it was never cancelled so i told them i would wait for the phone the manager went ahead and canceled my order without my knowledge or consent i had told her to just leave it and i would wait for the phone this happened on January 8 i find out a day later what she did. they told me it would take 72 hours to issue refund its now January 15 and the refund is not in my account i have been golng back and forth with boost mobile since Jan 2 they still cant give me an answer as to where my money is everyone has a different story. still no phone and no refund have not gotten any emails from them regarding this situation. i want my money back or issue me a phone at this point i just want my money back so i can get a phone and be rid of boost mobile this has been the worst experience in buying a phone.Business Response
Date: 02/10/2025
January 21, 2025
Ms. ******* *******
*****************
*************************
Re: BBB Complaint #********
820518040223 -************
Dear ****************************** 15, 2025, we received your complaint, dated January *******, filed with the Better Business Bureau.
You said that you have not received a refund for an order that was canceled.
A review of your account reveals that a refund of $160.49 was provided on January 19, 2025. Please allow three to five business days for processing.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*******************************;
******, CO 80210
****** ********Initial Complaint
Date:01/14/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had signed up for boost mobile was approved and then 3 days later my order was cancelled. Nobody could tell me why at boost customer support. So I then was told that I would be refunded within 72 hours. In need of cell service we got approved by another carrier and we have service now. But I am still waiting for my refund. This whole experience has been a nightmare and all we want is our money back. My wife has stage 4 pancreatic cancer and it was bad enough that we did without cell service. To approve a customer and then decline and cancel the order was bad enough but to have to wait 10 buissness days for our money is unacceptable. We dont want boost for service since they cancelled our order we just want our money returned to my accountBusiness Response
Date: 02/10/2025
February 6, 2025
Mr. ******* **********
*********************************************
*************************;
Re: BBB Complaint #********
************** - ************
Dear ********************************* 15, 2025, we received your complaint, dated January 14, 2025, filed with the Better Business Bureau.
You said that after signing up and being approved for Boost Mobile services, three days later your order was cancelled without your knowledge. When speaking with a Boost Mobile customer care agent, you were informed that a refund would be issued within 72 hours, but it was never received. You requested to be contacted by Boost Mobile and to have your funds returned to you.
Our records confirm that your initial payment of $220.61 was made on January 6, 2025, and a refund was issued on January 21, 2025, for the same amount.
We regret any inconvenience this may have caused you.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************************
******,CO 80210
***** *****
Boost Mobile is NOT a BBB Accredited Business.
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