Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

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Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,968 total complaints in the last 3 years.
1,522 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I JUST WANT ALL MY MONEY BACK TO ME FROM BOOST MOBILE RIGHT NOW I WANT I WANT MAKE A COMPLAIN ON BOOST MOBILE 8/4/2025 ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** ***** 8.00 ***** ***** ALL THE TRANSACTIONS FROM BOOST MOBILE MAKE DISPUTE RIGHT NOW AND GIVE ME REFUND A SEND IT TO ****************************************** MAKE A DISPUTES NOW 8/4/2025 AND GIVE ME A CASE NUMBER NOW **************** SEND IT TO DIRECT EXPERSS ACCOUNT RIGHT NOW
Business Response
Date: 08/27/2025
August 11, 2025

Mr. ***** ******
********************
**********, NC 28081

Re:          BBB Complaint #********
                ************** - *************

Dear **************************** 4, 2025, we received your complaint, dated August 4, 2025, filed with the Better Business Bureau.

You stated that you experienced service issues, and you would like several months-worth of your payments to be refunded.

When we spoke on August 11, 2025,you stated that you did not want to speak to us today or be contacted again. I mentioned that I would like our network technicians to reach out to you, but you ended the call. We regret that we were unable to reach a satisfactory solution.

Although you are ineligible for a full refund since you are outside of the 30-day money-back guarantee, a one-time credit of $50.00 was applied to your account.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ******************************************;
                ******, CO 80210

****** ********
Initial Complaint
Date:08/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I recently purchased service for two of my devices asking to bring my own phone number like advertised. This was for my iPhone 16 pro max and an apple watch, I was unaware that my ex-husband had not paid these two off there for making both devices locked to previous carrier. I tried activating the e-sim and was unsuccessful that when I came of aware of the issue. I tried canceling this service but was unable to get into my boost mobile app because they had given me a different phone number without my knowledge or consent making it impossible for me to access my account. I called customer service answering every security question correctly and was told it wouldn't be a problem getting into my account. Then they asked for the account phone number which I don't have because it's not the phone number I wanted to bring it was one given to me without knowing making it now to where they won't cancel my account still charging me for services unable to use. I was then told by customer service to go to my local ********************** store to verify my identity, and they would cancel my service then. Unfortunately, they did the same thing making it impossible to cancel service not being used with a phone number I can't confirm because it's not the number I wanted to bring with my devices. I'm still being charged and still getting the run around even though all security questions have been answered, my email and address have been confirmed. I want this to stop because I can't get them to understand services have not been activated or used and they are continuing to charge my credit card which is another way to prove that I'm the account holder. PLEASE HELP ME TO STOP THEM FROM STEALING ANYMORE MONEY FROM ME.****** ******* the phone number I wanted to bring was ************ ***************************
Business Response
Date: 08/27/2025
August 9, 2025

Ms. ****** *******
*****************************************************>**********, ** 42320

Re:          BBB Complaint #********
                ************** - *************

Dear ***************************** 4, 2025, we received your complaint, dated August 3, 2025, filed with the Better Business Bureau.

You said that you intended on activating a phone and watch on our network, but you were unable to do so since they are locked with another provider. However, an account was created, with a phone number you are not privy to, and you are unable to access to close ****** would like the account closed and a refund issued.

A review of your account reveals that you were able to verify it and allowed access. The account is scheduled for disconnection on August 16, 2025. We will refund the two payments ($27.64 and $9.79) made on your account as a courtesy. Please allow five to seven business days for processing.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** Steffani
Initial Complaint
Date:08/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/2/2025,8/3/25 purchased a phone "card" to pay my sons mobile phone. Always 50$. Boost took his payment, filled his service. 24 hours later he was notified his account was "suspended". He was told he owed 60 some..cents. Then they said it was paid ***** on 8/3/25. Then they said it was suspended again now for . 02$. When trying to contact customer support they stated he would be charged an additional 4.00 to remedy the issue to speak to customer support. This is careless and BAD business practice (@best).
Business Response
Date: 08/27/2025
August 20, 2025

Ms. *** *********
207294 Pinery Rd.
******, WI 54440

Re:          BBB Complaint #********
                *************

Dear ******************************* 4, 2025, we received your complaint, dated August 3, 2025, filed with the Better Business Bureau.

You stated that you purchased a prepaid card to pay you son's phone ****. His bill has always been $50.00. After applying the card to the account, it was suspended for non-payment with a balance of $0.02. You also said that when you called customer care, you were told you would have to pay $4.00 to resolve the issue. You requested assistance.

I located your sons account using the address provided. The monthly rate is $50.66, which includes $50.00 for the service, $0.48 in taxes and $0.18 in surcharges. An extra payment of $5.00 was made on December 9, 2024, which covered the amount due over $50.00 for each month. However,by August 2025, only a credit balance of $0.64 remained. The $50.00 payment in question resulted in an outstanding balance of $0.02. On August 4, 2025, a credit of $0.02 was applied to the account to restore the service.

Please be aware that Boost Mobile only charges a $4.00 fee when an agent assists a customer with making a payment. No fee is charged to speak with customer care. There is also no fee for making a payment through the automated phone system, the website or the mobile app.

Sincerely,

***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **************************************
                ******, CO 80210

                ***** *****
Initial Complaint
Date:08/02/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
While trying to find out what's happening with my Boost Mobile account, the person in the chat was very rude and unprofessional. My question was not answered and no resolution at all. This chat happened around 845 today (8/2/25). I'm trying to figure out why my money for the new phone I bought was placed into my "prepaid balance" that goes towards my cell phone bill, instead of the phone itself and apparently he/she couldn't understand that.
Business Response
Date: 08/27/2025
August 8, 2025

Mr. *********** ********
*******************
*******, IL 60050

Re:          BBB Complaint #********
                ************ - *************

Dear ****************************** 4, 2025, we received your complaint, dated August 2, 2025, filed with the Better Business Bureau.

You said the money you used to pay for a new device was applied to your bill. You also expressed concern with the customer service you received from a chat agent.

When we spoke, you said a phone agent told you that the charge for the device was applied to your account on August ******, and the $228.59 payment went towards service, the device and taxes. You accepted this explanation and stated that you consider the matter resolved.

We appreciate that you brought your customer service concerns to our attention, and we apologize for any inconvenience.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:08/01/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I cancelled and returned my phone June 3 2025
Business Response
Date: 08/27/2025
August 26, 2025

Ms. ****** ******
*****************************
*************, ** 94019

Re:          BBB Complaint #********
                ************** - *************

Dear **************************** 1, 2025, we received your complaint, dated August 1, 2025, filed with the Better Business Bureau.

You said that you returned your device, but you have not received a refund.

I requested a refund of your three payments, totaling $158.00. Please allow five to seven business days for processing.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** Steffani
Customer Answer
Date: 08/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ******
Initial Complaint
Date:07/31/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
when I first contacted boost mobile my phone was in SOS mode so it took about a year to get it fixed towards service will comeback on the phone anyway you end up being they said *iami was stolen, but it wasnt so they fixed that the woman with the corporate, she said that my signal be better with another tower The one that dont bounce from tower tower so she changed the Sim for that and after that Ive had no signal on either phone. gonna have two phones and neither one is had a signal one board at the most. Ill call over a year. They will not change it. They saidtheyre not allowed to And I also asked the lady from corporate to switch me back to the other towers because I had a better signal, Ive had no from her and like I said over a year, I have documents stating that Ive called over here about the signal problem. Boost Mobile also has anInternet system that Ive called in *rs. * numerous time over the year about the problem, but nothing has been fixed and no one will help me so this is last regulation that I have to get my signals back the way I did before corporate switch them.
Business Response
Date: 09/04/2025
August 15, 2025

Ms. ******* ******
***************
***********, ** 28677

Re:          BBB Complaint #********
                ************ - *************

Dear **************************** 8, 2025, we received your complaint, dated July 31, 2025, filed with the Better Business Bureau.

You said you have been experiencing service issues for the past year, and customer care has not switched your networks. You requested your network be switched in an attempt to correct these issues.

Boost Mobile constantly monitors its network for service and capacity-related issues, and we work diligently to address any issues we identify, or that our customers bring to our attention. We have determined that the network serving the area where you reside and travel to is located within our coverage zone, and no network issues were identified. In addition, data coverage is not available everywhere and service speeds are not guaranteed. ************ speeds may depend on the service purchased and actual speeds will vary. There are gaps in coverage within our estimated coverage areas that (along with other factors both within and beyond our control which may result in dropped and blocked connections, slower service speeds, etc.) may impact the quality of service. Boost Mobile will not switch your network unless it is deemed necessary and all troubleshooting steps have been exhausted.

Based off the information you provided, it sounds like you may have an issue with your SIM card being improperly installed. Please visit your local Boost Mobile location for further assistance. If you are charged for another SIM card, please email an itemized receipt to me at ********************* and I will credit your account accordingly.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:07/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I told the company three months ago that my phone wasn't working my calls are not working the only thing I can do is get on the internet with it and text with it far as the calls go it don't work and I sent it to ****** I told them three months ago my phone don't work I paid $64 for my phone and it don't work and they don't want to give me a refund or put money back on my phone
Business Response
Date: 08/27/2025
August 7, 2025

Ms. ***** *******
1856 Town Pl.
**********, ** 30078

Re:          BBB Complaint #********
                ************ - *************

Dear Ms. ****************** July 31, 2025, we received your complaint, dated July 31, 2025, filed with the Better Business Bureau.

You said you previously made us aware that you can only access the internet and send/receive text messages; however, nothing has been done. You said you paid $64.00 for your phone, and you want a refund or account credit.

Although it is not Boost Mobiles policy to issue credits/refunds under such circumstances, I applied a one-time credit for $64.71 to your account as an exception. Since this appears to be a device-related issue, all future troubleshooting will need to be done directly with the manufacturer,********, as we do not have access to their operating system or design requirements.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 09/08/2025
Can't nobody hear me on the phone when I'm trying to make calls or they call me I can't hear them and I told the company that's like 5 months ago or I might have told them this last year and don't remember but I know I told them this previously and I've been paying $64 and something cents for the bill and all my stuff is on this phone and I'm about to just switch to somebody else because I've been with this company for let me see my daughter is 30 34 years and this is sickening her phone works though but mines don't I can't even call and talk to a light company or the gas company cuz they can't hear me they be like hello hello and they can't hear me I don't know what's going on
Customer Answer
Date: 09/10/2025
Nobody can hear me on the phone only thing that work is my emails and my text messages and when I tried to contact them and tell them they act like they didn't care I don't know if T-Mobile is partnered with them or what but the phone don't work they told me to contact the brand of my phone and they said what do they have to do with it motorita
Customer Answer
Date: 09/10/2025
Nobody can hear me on the phone only thing that work is my emails and my text messages and when I tried to contact them and tell them they act like they didn't care I don't know if T-Mobile is partnered with them or what but the phone don't work they told me to contact the brand of my phone and they said what do they have to do with it motorita
Customer Answer
Date: 09/10/2025
Nobody can hear me on the phone only thing that work is my emails and my text messages and when I tried to contact them and tell them they act like they didn't care I don't know if T-Mobile is partnered with them or what but the phone don't work they told me to contact the brand of my phone and they said what do they have to do with it motorita
Initial Complaint
Date:07/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On july 25 I called boost mobile inquiring about another phone I had at home if it would work to add a second line to my account the associate asked for **** number etc said the phone was a match for boost. I then went ahead ordered second line waited until today 7/30 to receive SIM card kit etc just to be told the phone will not work on boost network. Apparently because they issued me a new number for all of 0.1 seconds which the phone didn't work on their network so phone didn't work at all yet boost refuses to issue any refund and said too bad I'm just out the money... some way to do business not to mention the so called suoervisor I spoke to was extremly condensending by the way her name was "Jimena"
Business Response
Date: 08/26/2025
August 9, 2025

Ms. ******* ********
*****************
*****************, FL 34668

Re:          BBB Complaint #********
                ************** - *************

Dear Ms. ******************* July 31, 2025, we received your complaint, dated July 30, 2025, filed with the Better Business Bureau.

You said you wanted to add a second line to your account, but the device is not compatible. You expressed frustration with not receiving a refund of your $0.40 and $22.07 payments. You also mentioned the customer service you received.

You are able to check a devices compatibility at any time here: **********************************************************. It is important to ensure your device is also unlocked prior to establishing service.

The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable. Additionally, to be eligible for a full refund (including taxes and fees) under the 30-day money-back guarantee, you must have created a new Boost Mobile account,activated one or more lines and transferred or "ported" your number in from another carrier. Because you did not port in your phone number, you do not qualify for a refund. As a courtesy, I did apply a credit to cover the next month of service, which exceeds the refund amount requested, and you will not have a bill due until September 2025.

We appreciate that you brought your customer service concerns to our attention for internal review, and we apologize for any inconvenience this issue may have caused.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                *******************************************;
                ******,CO 80210

                ****** ********
Initial Complaint
Date:07/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased my Boost Mobile phone outright and paid in full. I was a Boost customer in good standing, with no unpaid bills or issues. The phone is 100% mine. However, because Boost Mobiles network coverage was extremely poor in my area, I switched to another carrier.Boost is now refusing to unlock my phone, claiming I must use their service for 12 months even though I have had their terrible service for years at this point . This is unacceptable and unethical. I do not owe Boost any money and their service didnt work now theyre holding my device hostage. I believe this violates the spirit of *** rules that protect consumers rights to unlock paid-off devices.Consumers should not be forced to keep terrible service just to access property they own.
Business Response
Date: 08/27/2025
August 19, 2025

Mr. ******* *****
***********************
********************

Re:          BBB Complaint #********
                ************ - *************

Dear Mr. **************** July 31, 2025, we received your complaint, dated July 30, 2025, filed with the Better Business Bureau.

You said you purchased your phone outright from Boost Mobile, but we refuse to unlock it until it is active on an account for 12 months.

My attempts to contact you at ************** on August 18 and 19, 2025, were unsuccessful, and I was unable to leave a voice message. I also sent an email to you at ****************** with a request to contact me, but I did not receive a response.

Boost Mobile will unlock a device under the following circumstances:

?The device has not been reported as lost/stolen or otherwise flagged as ineligible for unlocking
?The device has been active on the associated account for at least 12 months

When you purchased the device on March 23, 2025, it was heavily discounted from the Manufacturers Suggested Retail Price (MSRP). We cannot unlock it until this discount is covered by 12 months of service paid, or the **** is paid in full.

If there are further questions or concerns about this issue, please feel free to contact me at ************** or ********************************************.

We regret any inconvenience you may have experienced.

Sincerely,

***** ********
Corporate Case Manager
Executive Escalations Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **********************************************
****************

****** ********
Initial Complaint
Date:07/30/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My name is ** ******* and I started receiving letters and packages at my home address from *****************, dba as Boost Mobile. Lettters and packages are addressed to different names that we are not associated with and no one ever lived at this house before with those names used. We sent all the mail/packages back to the Boost Mobile address. We called Boost Mobile several times on different occasions and they didn't do anything to stop this activity. We also sent them a certified letter with return receipt and asked them to reply. I never heard back from them. I have a copy of the letter and the return receipt fo the certified mail. We want that Boost Mobile stop sending mail and packages to our address .We talked to the post office and the person filled out a form to reject any mail from Boost Mobile to our address. This didn't work. we also filed online with the post office and Federal Trade Commision.These are the names that Boost Mobile sent the letters and packges to: ******** ****, Test Test, Cappharmony Four, ********* ********** and ******** x** but the one we get the most is ******** **** . We never had a plan or account with ********************. We don't want to receive any letters or packages under those names or any other names to our house from Boost Mobile. This has been causing us anxiety and everytime we receive a package we have to take it to *** to return it. Letters come from this address: ***************** dba Boost Mobile ******************************************* *******************. Packages come from this address: boost Mobile 1451 Allpoints Ct. *****************************. . Please help us to stop receiving letters and packages from Boost Mobile. Thank you. Sincerely ** *******
Business Response
Date: 08/26/2025
August 20, 2025

Mr. ** *******
**********************************
****************************

Re:          BBB Complaint #********
                *************

Dear Mr. ****************** July 30, 2025, we received your complaint, dated July 30, 2025, filed with the Better Business Bureau.

You said you are receiving letters from DISH Network and Boost Mobile that are addressed to another person. You sent a letter to stop this, but you did not receive a response. You do not want to receive mail from DISH Network or Boost Mobile anymore.

When we spoke, I informed you that your address will be placed on our internal Do Not Contact list. Please allow a couple weeks for any current mailing campaigns to finish. If you continue to receive mail from DISH Network or Boost Mobile after then, please contact me at **************.

We regret any inconveneince.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:          ****** / ******* Better Business Bureau
                **********************************************
                ******, CO 80210

                ****** ********
Customer Answer
Date: 08/28/2025

Complaint: 23677792

I am rejecting this response because:
Hi ******
In your response lettter you wrote:
You said you are receiving letters from DISH Network and Boost Mobile that are addressed to another person. You sent a letter to stop this, but you did not receive a response. You do not want to receive mail from DISH Network or Boost Mobile anymore.
Here is my response to your letter:
I would like to mention again, it is not only letters, as I mentioned in my letters we have also received packages from this address:
Boost Mobile1451 Allpoints Court Suite 2 Plainfield IN 46768
This should be stopped too. In your response you only mentioned letters(letters come from a different address
(Dish wireless LLC dba Boost Mobile *********************. Englewood, CO 80112.)
Please in you response make sure you cover letters and the packages. For us driving to *** and returning mail it became very frustraiting.

Sincerely,

** *******
Business Response
Date: 09/12/2025
September 9, 2025

Mr. ** *******
*************************************************************************************

Re:          BBB Complaint #********
                *************

Dear Mr. ****************** September 9, 2025, we received your rebuttal,dated September 9, 2025, filed with the Better Business Bureau.

You disputed my response because you said I did not specify you would no longer receive packages.

I requested your address be blacklisted,so you will not be receiving packages or letters from Boost Mobile.

We apologize for any inconvenience or confusion.

If there are further questions or concerns about this issue, please feel free to contact me at **************.

Sincerely,

****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile

cc:           ****** / ******* Better Business Bureau
                ***************************************************;
                ******,CO 80210

                ****** ********
Customer Answer
Date: 09/12/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
However if I receive any mail or packages from DISH Network and Boost Mobile I will reopen the case
Sincerely,

** *******

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