Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,970 total complaints in the last 3 years.
- 1,500 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/20/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 4 phones Boost Mobile when my original phone was broken. I only purchased these cellphones because it was an emergency matter with ADT and I needed the phones to be able to control my security system. I tried approximately a week ago to transfer my new phones to my regular carrier Consumer Cellular only to find out that Boost had my phones locked, and when I called Boost I was told that I had to keep service with them for one year, even though I purchased the phones outright. The phones were then shutdown and I was out of money for them, then after a week my card was charged for $183.96, I called Boost and was told that I couldn't get a refund even after I told them that I didn't authorize that charge and the phone service had been disconnected for over a week. My telephone number associated with the Boost mobile account is ************, I only want all four of my phones unlocked and a full refund for the funds that they took from my card.Business Response
Date: 03/27/2025
March 24, 2025
Mr. ***** ********
*************************************************
*******, ********
Re: BBB Complaint #********
************** - ************
Dear Mr. ******************* March 20, 2025, we received your complaint, dated March 20, 2025, filed with the Better Business Bureau.
You expressed concern with your devices being locked by Boost Mobile, as you maintain that you purchased them outright. You also stated that you canceled the service, but you were still charged $183.96. You requested that the phones be unlocked and that a refund be provided.
The unlock policy, which is also available online, states that your device must be active with Boost Mobile for 12 consecutive months before we can unlock a device. Since your devices have not been active with Boost Mobile for the required timeframe, they are not eligible to be unlocked.
Boost Mobile offers devices at a highly discounted rate,which is why we require customers to have their device active with us for 12 months. The **** (Manufacturers Suggested Retail Price) for a ******** Razr is currently $599.99 and $169.99 for a Samsun Galaxy A15. You can provide a copy of your receipt via email to me at ****************** showing that you paid the full **** for these devices for further review.
Additionally, our records show that all four lines are still active. Per the Boost Mobile terms and conditions, any payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. To cancel the lines,please call customer service at **************.
We apologize for any inconvenience this issue may have caused.
Sincerely,
*** *****
Senior Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
**********************
***** LasloInitial Complaint
Date:03/20/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a phone on March 3rd, the order was canceled by Boost Mobile March 4th. I was told the money should be issued back ***** hours. It is now March 20th and I have yet to receive my money.Business Response
Date: 03/27/2025
March 25, 2025
Mr. ******* *****
***************
*************************************;
Re: BBB Complaint #********
************** - ************
Dear Mr. **************** March 21, 2025, we received your complaint, dated March 20, 2025, filed with the Better Business Bureau.
You said that you ordered a phone on March ******; however, Boost Mobile canceled the order on March 4, 2025. You stated that although you were told a refund would be provided in 48 to 72 hours, you have not received it.
There are instances in which the refund process can be delayed while it is determined if an automatic repost will occur. If not, it will need to be done manually. Our records show that a refund was issued on March 22, 2025. However, on March 24, 2025, a dispute was received from your card issuer; therefore, you may receive a double credit. If this occurs, you will be required to return the overpayment.
We apologize for any inconvenience this may have caused.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************;
******,CO 80210
****** ********Initial Complaint
Date:03/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Boost Mobile are very rude people and I paid my phone bill on February 19th and boost Mobile is supposed to be month to month they've done this 4 months in a row now to me they shut me off on March 19th at 1:30 p.m. when I paid for a month which would have been the whole day of March 19th didn't even give me time to pay my bill before shutting me off if I paid my bill on February 19th I should have had until March 19th at midnight before they shut me off so they are stealing a day for me that I paid for and I actually called and tried to resolve the issue and the lady pretty much told me that it was my problem and there was nobody there to talk to me that was higher than her cuz she was a supervisor and I went to go ask her her name and badge number she hung up on me I have been boost customer for about 20 years now and I have never had any issues with them except for the last 4 months when they have taken days away from me that I paid for I would like a refund of my money and I will no longer be a boost customer I have 4 lines with ********************** and I'm taking off one of my lines somewhere out their customer service are rude people and they are not willing to help you or listen to what you got to say or understand what you got to say they just hang up on you I asked her to credit my bill for the days that they took for me that I paid for that I should have and she told me it wasn't going to happen and I'm not understanding why they are shutting people's phones off at 1:30 in the afternoon when they paid for a month they're not even giving you a whole month they're stealing a day from you and they've done it 4 months in a rowBusiness Response
Date: 03/27/2025
March 25, 2025
Ms. ******* *****
*********************
********, MI 48625
Re: BBB Complaint #********
************ - ************
Dear Ms. **************** March 21, 2025, we received your complaint, dated March 19, 2025, filed with the Better Business Bureau.
You said you paid your phone bill on February *******, and Boost Mobile has been shutting off your service early each month,despite you paying for the entire month. You maintain that this has happened the last four months. You stated that when you called customer service to resolve the issue, the supervisor was unhelpful. You requested a refund.
The Boost Mobile terms and conditions state that your service will be interrupted if you do not maintain an account balance for prepaid services.For example, if you are on a monthly prepaid plan, your account balance will be due every month on the day and time (within the hour) that you signed up for service. Please visit ********************************************************************* for further information regarding payment conditions.
Our records show no indication of service issues from November 2024, to your recent interaction on March 19, 2025. On March 20, 2025 (your bill due date), a payment attempt of $124.00 was made through our automated system at 4:08 PM, but failed. Another payment attempt was made through the same method for $124.00 at 4:22 PM with a different card, and was successful,restoring your service.
Sincerely,
********* ********-***
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
**************************
******,CO 80210
***** *****Initial Complaint
Date:03/19/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In Feb I bought a plan from boost mobile. They were to send the *** card. I never received it. I downloaded the app and it had 2 lines order and the next payment date. Order said in progress. I checked the tracking and it had been sent to ************************************* and sent back to sender. Reason, they didnt deliver to P o box. My address was general delivery ************. why did they take my money if they didnt deliver to a P.O. Box? I called boost mobile and they said they needed a physical address. So I gave them one. Waited for a week still no package. I checked tracking. Nothing had been down since 3/4/2025, same date as the first one. Called again on the phone for 2 hours. Spoke to 6 different people one of them telling me they had received the *** card Back 9 days ago. He would pass to someone who could refund my money. Talk to to more people after that that completely knew nothing of what the person prior to them had done or said. Ended phone with no resolution besides its going to the back room for them to look it over and refund my money. My id is *******. They owe me 64.15$Business Response
Date: 03/27/2025
March 25, 2025
***** ****
*******************
*********************
Re: BBB Complaint #********
99510082553166 - ************
Dear ***** ****:
On March 21, 2025, we received your complaint,dated March 19, 2025, filed with the Better Business Bureau.
You said that you purchased two *** kits, but you did not receive them. You requested a refund.
My attempts to contact you by phone on March 22 and 25, 2025, were unsuccessful; however, I was able to leave a voice message on each attempt.
A review of your account reveals that the *** kits were delivered and one of them was activated on your account.Therefore, a refund is not warranted.
If you need additional assistance,feel free to contact me directly at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Initial Complaint
Date:03/19/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Please see the description of my problem in the "desired settlement"- "explanation" portion...Thanks so much!**** ********Business Response
Date: 03/27/2025
March 25, 2025
Mr. ****** ********
***************
**************
Re: BBB Complaint #********
************
Dear Mr. ******************* March 21, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
You stated that you have been purchasing data pack add-ons regularly as you run out of high-speed data each month. You requested that your device be unlocked so you can switch to another carrier.
Your current plan allows for 35 GB of high-speed data. You will experience slower data speed after reaching this limit. To avoid usage of mobile data, you should connect your device to a Wi-Fi source whenever available.
Our records indicate that your device (with IMEI ******************************* was purchased at a retail store on November 28, 2023. I honored your request to have your device unlocked.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile, L.L.C.
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
***** *****Initial Complaint
Date:03/18/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 12, 2025 around 10:30am I placed an order for 3 phones and to transfer services to Boost Mobile. The cost was $342.60 and they took the payment. At around 12pm same day I was notified that my order was cancelled and that they would not be fulfilling my order, because they not approving the financing of the phone that they told me I was approved through their website. I was told BY Several people on the phone prior that I was eligible for the financing promotions. They then decided after that fact to NOT approve me and said that they had immediately refunded my money, which I believe they should not have taken until they were able to approve the order. It is now March 17th and I have NOT gotten my money back, my bank says they have not received a refund notice from Boost and boost is now telling me they can take UP to 10 days to issue my refund after I was told that it has already been sent to my bank. They should NOT be taking customers money until they are able to approve the services and now I have almost $400 tied up over this issue. All I want is my money to be refunded immediately so that I do not occur any more late fees for them holding my money. I do not know who is monitoring these prepaid services as they are taking and holding people's money hostage that are not even customers. They have not provided me any services or goods at all, and I have called multiple times to have them send the refund request. I have signed no service contracts and am not a customer of theirs due to the mishandling of my funds.Business Response
Date: 04/09/2025
March 28, 2025
Ms. ********* *******
**********************
********, MD 21122
Re: BBB Complaint #********
30122854587779 -************
Dear Ms. ****************** March 21, 2024, we received your complaint, dated March *******, filed with the Better Business Bureau.
You said that you placed an order for three devices, but you were notified it was canceled and a refund would be provided; however, you have not received the refund yet.
A review of your account reveals that your order was canceled and the hold on your funds was released. There was never a charge applied to your credit card account, so there is no refund.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
******************************************;
******, CO 80210
****** ********Customer Answer
Date: 04/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
********* *******Initial Complaint
Date:03/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In October I filed a claim through boosts insurance company likewise. It took almost a month for them to get me a replacement due to damage phone. In November I got my phone and was told my phone would take a few days to be covered my the insurance. Skip to 3 days ago on the 15th of March I gobto claim my new phone for damage and software issues only to be denied due to the insurance I continued to pay for since November wasn't covering my new device. I was told that I couldn't cover my device since it was a phone from their insurance company. But but I have been paying my insurance since so why wasn't I told that it wasn't able to be covered ever I would have canceled the insurance then. All I was told was they wouldn't pay me the money I have payed for my insurance because one manager said actually "insurance is something you pay incase something happens to your device and you are then covered" that is what was said when I asked why I couldn't have a refund. Nonsense absolute rubbish.. now I would not only like the 40 dollars from the insurance but all my payment since November. My mental status is grilm after this interection with their call center.Business Response
Date: 04/11/2025
April 10, 2025
Mr. ****** Newborn
*******************************
Taylor, MI 48180
Re: BBB Complaint #********
************ - ************
Dear Mr. ****************** March 18, 2025, we received your complaint, dated March 18, 2025, filed with the Better Business Bureau.
You said that you had a phone replaced by Likewize in October/November 2024, and the replacement was subsequently damaged. When you filed a claim, it was denied although you have been paying for the coverage. You were told that devices replaced directly by the insurance carrier are not covered. You requested a refund of the monthly insurance payments you made since receiving the replacement phone and all service payments.
After reviewing your account, it was determined that we could have the replacement phone reissued. However, when we spoke today, you said that you have already purchased a new phone and switched carriers; therefore, we agreed that a refund for the last payment ($58.00)would resolve this issue.
We apologize for any inconvenience this has caused.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
***************************************************;
******,CO 80210
****** ********Initial Complaint
Date:03/18/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I been with boost for quite a while and I go to ask them for help with my bill of $179 that I needed extended or just help well the first time I got hung up on second time spoke to a rude *** ************** who said he can help but not with this bill the next I asked why the call ended so I waited called again got a rude *** saying ahe cant help me unless I verify my account I said well my phone is off I have a pin to the account well we cant use that well if my phone is off how will I get the verification code which they sent anyway and I couldnt get the code because my phone was off so NOONE helped me they transferred me to the verification **** and I asked her why when I have my pin she put me on hold for a very long time and just rude I have five lines total with them why do they do they best customers so rude and wrong just disrespectfulBusiness Response
Date: 04/09/2025
March 22, 2025
Ms. ******** ******
***************************************************************************
Re: BBB Complaint #********
903991789460 -************
Dear Ms. ***************** March 18, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
You said that you called customer service to see if we could assist with your bill or extend your due date. You expressed concern with the customer service you received and with our verification process.
Boost Mobiles verification process entails sending our customer verification codes; however, this is not affected by a customer's service being interrupted. If you are unable to receive the verification code, we offer a secondary verification process, which involves being asked questions from your credit report.
Regrettably, we do not offer payment extensions on our prepaid service.
We appreciate that you brought your customer service concerns to our attention for internal review
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile.
cc: ****** /******* Better Business Bureau
*************************************************;
******, CO 80210
****** ********Initial Complaint
Date:03/17/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 3/5, I placed an order with Boost for an iPhone with monthly service (totaling $147.50) - see email confirmation of my order (attached).On 3/7, I got notification that my order had shipped with the tracking number (attached). I checked the tracking number and saw a "return to sender requested" (attached).I immediately (on 3/7) called to ask what was going on. The Boost ***** informed me that the order was cancelled and that's why the phone was being returned to them. I asked why and was told that they could not tell me why for "security reasons" until the phone was received by them. I asked if I would get my money back and they said in 7-10 business days if the charge had already went through.I checked my account and saw that the charge was still pending/authorized as of 3/7.Then, sometime between 3/7 and 3/13, Boost processed the charge and still charged my card despite cancelling the order.The tracking number (attached), shows that Boost received the phone package back pursuant to their return to sender request on 3/13.On 3/17, I got an email stating that Boost charged my card again for $82.50. I called them on 3/17 and spoke with the 1st ***** who advised me to call their consumer protection department at ************ and they would be able to help me find out why my order was cancelled in the first place and how to get my refund and my card removed. I called the number given and spoke with a 2nd *****. After sitting on hold for a while with the 2nd *****, they told me that the only note they can see is that I was found "ineligible" but with no further explanation as to why I would be denied service (credit decision, issue with identity verification, nothing?). They then said I would have to be transferred BACK to customer service to get the refund processed. I was transferred and spoke with a 3rd ***** who advised they were "inspecting" the phone still and couldn't process the refund yet despite the phone never being in my possession.Business Response
Date: 04/11/2025
April 10, 2025
Ms. ***** ********
*************
***************************;
Re: BBB Complaint #********
************** - ************
Dear Ms. ******************* March 18, 2025, we received your complaint, dated March 17, 2025, filed with the Better Business Bureau.
You expressed frustration that your phone order was canceled while in transit, but you were not given an explanation. You requested a refund and for your credit card information to be removed from your account.
Online ordering is a multi-step process that begins with the customer placing the order. Once this step is completed, the order is passed to the backend system for validation,which can delay or cancel the order for various reasons. Unfortunately, for security purposes, specific information may not be available.
Our records show that you were refunded the initial tax of $82.50 and you filed a dispute with your card issuer for the remaining $65.00, which we will not challenge.Combined, these two amounts total the amount you were charged ($147.50).Additionally, autopay has been removed from your account and you should not be charged any further.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:03/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have submitted a trade in via boost mobile website. ************************************************** Below are the trade in confirmation number DSTI71650000012639 DSTI25050000012641 DSTI54650000012900 DSTI86650000013231 I did not receive my gift card redemption emails after the trade in completion. I reached out to the support and agent going in the circle keep claiming that the email was sent. I double and triple checked my inbox and junk, I did not find any redemption emails. Please escalate this.Business Response
Date: 04/08/2025
March 26, 2025
Mr. *** Ni
*********************
***********************
Re: BBB Complaint #********
************
Dear *** Ni:
On March 18, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.
You said that you have not received any information regarding your trade-in offers.
A review of our records reflect that the following trade-in offers were redeemed and the applicable gift cards were mailed and delivered:
Confirmation number DSTI86650000013231
$135.00 gift card mailed on March 13, 2025
Confirmation number DSTI71650000012639
$135.00 gift card mailed on March 13, 2025
Confirmation number DSTI25050000012641
$135.00 gift card mailed on March 13, 2025
Confirmation number DSTI54650000012900
$135.00 gift card mailed on December 20, 2024
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************************;
******, CO 80210
****** ********Customer Answer
Date: 04/08/2025
Complaint: 23079331
I am rejecting this response because: I did not get any gift card in mail.Hi *****,
Are you sure it was delivered by mail? I did not get any gift card in my mailbox. The gift card was selected as E gift card. Can you reissue the gift card since the cards were not redeemed?
Thanks
Sincerely,
*** NiBusiness Response
Date: 04/18/2025
April 18, 2025
Mr. *** Ni
***********************************************************************
Re: BBB Complaint #********
************
Dear *********************** 15, 2025, we received your rebuttal, dated April 15, 2025, filed with the Better Business Bureau.
You rejected our response indicating that you have not received the gift cards from the trade-in offer.
When we spoke, I advised you that emails were sent with the gift card, but we discovered that your email address was incorrect and should be ******************** I advised you that I requested that the redemption emails be resent to the correct email address and would follow up with you if necessary.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 04/22/2025
Complaint: 23079331
I am rejecting this response because:Hi *****,
I received three E gift cards today. I still missing one. Please let me know if the last one will be issued.
Here are the three E gift cards confirmation number 67774557,67774559,and 67774561
Sincerely,
*** NiBusiness Response
Date: 05/07/2025
May 7, 2025
Mr.*** Ni
20 ****** **.
****************************;
Re: BBB Complaint #********
************
Dear Mr. ************* April 30, 2025, we received your second rebuttal, dated April 30, 2025, filed with the Better Business Bureau.
You said that you only received three out of the four gift cards.
We contacted ******** (the company responsible for issuing the gift cards) who told us that all four gift cards were sent and received.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Customer Answer
Date: 05/07/2025
Complaint: 23079331
I do not lie. See the screenshot of my inbox. I only got 3 gift cards on Apr 22nd. And they should be able to track if the 4th one has been redeemed or not. I only received 3 and redeemed 3. Please advise.
Sincerely,
*** NiBusiness Response
Date: 05/15/2025
May 14, 2025
Mr.*** Ni
20 ****** **.
****************************;
Re: BBB Complaint #********
************
Dear Mr. ************* May 9, 2025, we received your third rebuttal, dated May 9, 2025, filed with the Better Business Bureau.
You indicated that you are still missing a gift card.
Our records reflect that all gift cards are accounted for and were sent to the email address you provided. At this point, please contact *********************************** for further assistance.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********
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