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Business Profile

Mobile Phone Service

Boost Mobile

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Complaints

This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see

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Boost Mobile has 268 locations, listed below.

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    Customer Complaints Summary

    • 4,970 total complaints in the last 3 years.
    • 1,500 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 5, 2025 I applied for financing for a cell phone on the ************************** website, to purchase a phone to transfer my cell phone service and number from Cricket to Boost Mobile. This transaction resulted in a $136.80 charge to my debit card. On March 7, I received numerous emails that my order could not be completed and to call boost mobile customer service. Upon calling on March 7 and 8 K was told that my order had been cancelled by Boost Mobile and that the hold on my debit card for $136.80 would be released within 24 more hours. Instead, the charge to my card was completed. I called Boost Mobile again on March 8 to report that I was charged AFTER my order was cancelled by them and was told that a ticket needed to be submitted by customer service for me to receive a full refund of $136.80 within 10 business days. On March 22, I chatted with Boost Mobile via their ******** page and a link they they sent me to chat, and was told that refunds are processed automatically and to contact my bank because their is nothing they could do to help me. On March 24, I called Boost Mobile and was ANOTHER ticket would have to be submitted, and it would be an additional 10 business days before I would receive a refund. The call was disconnected before that was even completed.

      Business Response

      Date: 04/14/2025

      April 9, 2025



      Ms. ********* ******
      ************************************************************************************************;

      Re:          BBB Complaint #********
                      ************ -************

      Dear Ms. ***************** March 26, 2025, we received your complaint, dated March 25, 2025, filed with the Better Business Bureau.

      You said you applied for device financing and your order was canceled, but you were still charged $136.80. You requested a refund, but you have not received one. You also expressed frustration with the customer service you received.

      Postpaid services require a credit check (we run a soft credit check, which does not impact your credit score), subject to approval. You will receive a letter within 30 business days with an explanation for the denial. Our records show a refund of $136.80 was issued to the card ending in 7419 on March 26, 2025.

      We apologize for any inconvenience this may have caused.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      *******************************************;
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 04/14/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******
       
    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 19, 2025 myself and my two children went to the boost mobile located in side of the town east mall ****************************************************** to purchase new phones. Unfortunately, there was an issue with porting our numbers over to boost and getting my Las Vegas Identification verified. **** Naoufaul and his manager both were assisting me. I was charged $162.93. **** tried to perform a refund but the system kept rejecting the refund. At that time ****s manager still reassured me the refund processed even though on my end it stated unable to process refund on the card machine. **** and his manager stated th refund would be back on my card within 3 to 5 days. I have a receipt that states the refund failed. I called **** on March 20 and went back up to ************** to show **** th receipt states failed. I also called my bank and the bank verified with me they did not see any pending refunds from boost mobile. **** advised the refund would be back on my card by Tuesday March 25th. It is Tuesday March 25th Ive texted **** to give him a heads up that the refund has not processed. **** read my message but did not respond.

      Business Response

      Date: 04/17/2025

      April 17, 2025



      Ms. ********* *****
      ******************
      ******, *************;

      Re:          BBB Complaint #********
                      ************ - ************

      Dear Ms. **************** March 26, 2025, we received your complaint, dated March 25, 2025, filed with the Better Business Bureau.

      You stated that you purchased devices you were unable to activate, so a refund of $162.93 was issued. However, you said that our system rejected the refund and you have not received it.

      I confirmed with our retail escalations team that the $162.93 refund was issued; please contact your financial institution for further assistance.

      We apologize for any inconvenience.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      *******************************************;
                      ******,CO 80210

                      ****** ********
    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered new phone service and an iPhone 13 from boost mobile over the phone. They sent the phone to an address in **** when I live in *****. I called to tell them *** is sending the phone to the wrong address and they will not refund my money or send me a new phone until the one they sent is sent back to them. Its fraud and clearly someone is stealing and sending items to different addresses other than the customer. Order number ****************

      Business Response

      Date: 04/09/2025

      April 2, 2025



      Mr. ****** *****
      ************************
      **************************

      Re:          BBB Complaint #********
      51296375302463 - ************

      Dear Mr. **************** March 26, 2025, we received your complaint, dated March 25, 2025, filed with the Better Business Bureau.

      You said that you ordered a device over the phone, but it was delivered to the wrong address. You would like another device sent to you or to receive a refund.

      I requested a refund of $166.74 be provided, which can take five to seven business days for processing. We will also review your call for quality assurance and provide feedback if necessary.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:          ****** / ******* Better Business Bureau
                      **************************************
                      ******, CO 80210

      ****** ********

      Customer Answer

      Date: 04/09/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Sincerely,

      ****** *****
       
    • Initial Complaint

      Date:03/25/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i get a new phone for my Daughter i pay full price amount they told me and in the advertise they say can be unlock phone or can unlocked in 3/5 business day I call past 3/5 bossiness day and they told me the promotion need to be past 12 months to the phone can be unlocked

      Business Response

      Date: 04/16/2025

      April 16, 2025



      Mr. **** ******
      ************************************* 4B
      ********, NY 11377

      Re:          BBB Complaint #********
                      ************

      Dear Mr. ***************** March 26, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.

      You stated that you paid full price for a phone for your daughter; however, when you tried to unlock it to use with another carrier, you were told it had to be active for 12 months with us before it could be unlocked. You indicated that the advertising said the device could be unlocked immediately. You requested that it be corrected.

      Please note, your account was set up as prepaid. Our unlocking policy (available on our website) discloses that a device purchased through Boost Mobile on a prepaid account must remain active on our service for 12 months before becoming eligible to be unlocked. We regret any confusion.

      Our records show that you returned the device. It was received on April 1, 2025, and a refund for the purchase processed on April ******.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ***** *****

      Customer Answer

      Date: 04/16/2025

       
      Complaint: 23113542

      I am rejecting this response because:
      Waste my time and send the phone under my expense because dont provide any information to send phone back and my daughter have to discover where we can send the phone

      your guys companys need to be more serious in the advertising and customer service 
      Sincerely,

      **** ******

    • Initial Complaint

      Date:03/25/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was looking to change my cell phone provider I went online researched if Boost mobile could support my devices through their check device eligibility and was assured all my devices could be serviced (iPhone 14 and 12 and an iPad to be exact) I then placed an order for 3 lines of service. When I received SIMcards in mail the phones were never ever able to be serviced and once I attempted to activate iPad that device could not be serviced either. Even though I entered all the **** numbers in their system prior to purchase. I felt that was consumer fraud to lie about being able to service devices that the company knowingly it can not. In the process I was without phone service for approximately 4 days. I called customer service numerous times to no avail they would not assist me due to them not being able to send me a passcode because once my phonenumbers were ported over to Boost I lost the service with my previous carrier and when I was attempting to get the new service established, no one at help me. I even drove an hour and went into three stores which I have video and audio recordings of those representative trying to help me while being inside the store. Those representatives also contacted the 800 customer service people so I spent days inside the store. I wasted my gas. Iwasted valuable time in an attempt to get Boost Mobile to activate the phones once it was clearly established that I would not be getting any service from Boost Mobile not on my cell phones, but also on my iPad I decided to request a refund since I had never used the service. I never used a gigabyte of their anything made a call I not able to receive or send text messages and when I requested a refund, I was denied in order to get phone service back. I had to payadditional money to go to a new company and pay them for their activation fees for service that actually works. I believe this is a unfair business practice and I am entitled to my refund.

      Business Response

      Date: 04/14/2025

      April 10, 2025



      Ms. ****** ******
      *******************************************************************;

      Re:          BBB Complaint #********
                      ************** -************

      Dear Ms. ***************** March 25, 2025, we received your complaint, dated March 25, 2025, filed with the Better Business Bureau.

      You said you confirmed your phones and iPad would be compatible with Boost Mobile, but you were unable to activate the iPad or use the service on your phones. You also expressed concern you received no assistance because you were unable to verify your account. You requested a refund of your payment (since you ported your phone numbers to a new provider).

      A review shows that iPads can be used, but there are no plans available for them specifically at this time.

      We are committed to protecting the privacy of our customers. In accordance with that commitment, we take measures to verify that callers are authorized to discuss and/or make changes to an account.Specifically, we require that each account has a Personal Identification Number (PIN) verified by the account holder, or an individual authorized to have access to the account, before we can discuss sensitive account information or make any changes
      to the account. If the PIN cannot be provided, other specific identifiers may be required to discuss account information and/or to implement the changes being requested. Please note: this has no effect on your service.

      In order to be eligible for a refund under the 30-day money-back guarantee, you must port in your phone numbers and be enrolled in autopay. Because you did not port in your phone numbers, you do not qualify.Nevertheless, I made an exception and a refund of $87.76 was issued to the card ending in 6212. Please allow 3-5 business days for processing.

      We apologize for any inconvenience.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ***************************************************;
                      ******,CO 80210

      ****** ********
    • Initial Complaint

      Date:03/24/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went purchased a brand new phone with the $40 unlimited talk, text, and high speed + hotspot plan which included a brand new moto g5 phone free. I received the phone and the service and everything was all good, until I get a text saying that I used up all my data and hotspot and now I have 0 data and my Internet connection is non existent. I called the customer service and I got nowhere. If I'm going to spend $80 on service, I expect to receive the item I'm being advertised.

      Business Response

      Date: 04/14/2025

      April 8, 2025



      Mr. ******* *****
      ***************

      Re:          BBB Complaint #********
                      ************** - ************

      Dear Mr. **************** March 24, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.

      You stated that you experienced changes in performance when using applications that require data usage.

      Our ***************** and Product-Specific Terms disclose that to preclude the possibility that unlimited data plan customers who use high volumes of data may occupy an unreasonable share of network resources,Boost Mobile employs network prioritization on the Boost Mobile network. When customers on unlimited data plans use more than 35 GB of data during a single billing cycle, Boost Mobile reserves the right to de-prioritize or reduce the speed available to 2G speeds for the remainder of that billing cycle. Customers who subscribe to unlimited data plans may also notice changes in the performance of data-intensive applications such as streaming video or online gaming when subject to de-prioritization or the reduction in speeds.

      My attempt to reach you by phone on April 7, 2025, was unsuccessful. I also emailed you, but I received no response. Without being able to speak with you to troubleshoot further, I am unable to take any additional action. Additionally, I show that your account is currently interrupted for non-payment.

      We regret any inconvenience you may have experienced.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      **** ******
      Senior Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                      ****** ********


    • Initial Complaint

      Date:03/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up with Boost mobile in Mid November. I did it online not in a store. About a month later I called and complained about my service stating that when my wife is taking care of a lady at her house she has no service and has to stand in the window and connect to the satellite. Boost sent both phones new network settings and said that would help. I called them again about the poor coverage and got disconnected 6 times while trying to talk to them. They said cant hear you and that I sounded like a robot. I said yeah thats why Im calling you!! Once again they did the send network settings and stated that would fix it. Told them the phone is often on SOS which means no service. They said well its working now! The other day we had no service for 2 days! I contacted them and once again they sent me new network settings. I stated have been told by several people that they have tried calling me and I said it never rang. One time it was the school because my kid was sick. Could not get a hold of me or my wife because neither of our phones were working. I went through several different tech people at Boost and this has not fixed anything. I stated I would like to cancel my service and go with a more reliable phone provider. They said we could give you a discount of $20 on your next 3 bills. I stated that does not help when I cant use my phone. Im going to start driving for work and need a phone. They said they can cancel but then I would have to pay off both my phones. I stated I just want to send the phones back but they said they cant do that. I was promised when I agreed to their contact that I had good coverage in my area. I can drive a few miles from my house and have no service!! Most of the time at home I have to make calls through **** because the other person says I sound like a robot. If I didnt have internet at home I wouldnt have phone service because most of the time Im on WiFi. We pay extra for hotspot sharing and connects but says no internet.

      Customer Answer

      Date: 03/27/2025

      My wife and I purchased new phones from Boost online on November 15th 2024. We got two IPhone 16. In the last four months, I have called them three times regarding my service. The first time I called, they sent a new network setting to reboost the system and it didn't work. Second time I called, it dropped the call six times while I was calling them. They even said I sounded like a robot when I was talking to them. They again gave me new network settings. The third time I called we had no service for two days. I had to use other people's WIFI to make calls. I asked to cancel and they said I would have to pay for the phones. I really just want to return the phones and be done with them. I have never had service with them. They constantly go to SOS. So the problem is their service. My wife has to put her phone in a window to maybe get service. She works remotely in a rural area giving home health care and needs her phone in case of an emergency. The school has tried to call us for our kids and they can't get ahold of us because of the crappy service. I feel that my contract was broken by Boost because of their shoddy service. I want to switch to another carrier but can't because I have to pay for two phones that will be worthless to me. I have been paying $130 a month for two phones that only work because they are going off my WIFI that I pay for to another carrier. I am paying for literally nothing. They continue to make false promises and offer to give me a credit on my bill but I would still be paying for nothing. I need a quick resolution and that is for them to take back these phones and get me out of my contract with them.

      Desired Resolution: 

      For Boost o take both these phones back and end our contract due to a breach of contract on their part

      Business Response

      Date: 04/16/2025

      April 15, 2025



      Mr. **** *******
      *****************************************;

      Re:          BBB Complaint #********
                      ************** - ************

      Dear Mr. ****************** March 24, 2025, we received your complaint, dated March 23, 2025, filed with the Better Business Bureau.

      You said that you have experienced ongoing issues since activation. You would like to return your phones and have the contracts waived.

      I attempted to contact you at the phone number and email address you provided in your complaint; however, the phone number is currently suspended due to nonpayment and my email was returned as undeliverable.

      You may return the devices for possible cancellation of the financing agreements,with one exception; if we find that either device is damaged upon inspection,it will be returned to you and the financing agreement will remain active and enforceable. Please provide a valid email address to send a return shipping label to.

      Please note that you are responsible for providing a box for shipping. Please put the devices back in the original manufacturer's packaging before placing them in your chosen container.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ***************************************************;
                      ******,CO 80210

                      ****** ********

      Customer Answer

      Date: 04/28/2025

      I did not receive that notice. My current phone number is ************. My email is *******************************  for the return shipping labels. 
      Thank you
      **** Solberg 

      Business Response

      Date: 05/06/2025

      May 5, 2025



      Mr. **** *******
      **********************************************

      Re:          BBB Complaint #********
                      ************** - ************

      Dear Mr. ****************** May 5, 2025, we received your rebuttal, dated May 2, 2025, filed with the Better Business Bureau.

      You said that you did not receive the email containing the return shipping label.

      The email containing the return shipping label was sent to ********************** on April 25, 2025, and successfully delivered to that address. I resent the label to the same email address today. Please note that the Sender will be either *** or RateLinx and could be in your spam/junk folder.

      If there are further questions or concerns about this issue, please feel free to contact me at **************.

      Sincerely,



      ***** ********
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** / ******* Better Business Bureau
                      ***************************************************;
                      ******,CO 80210

                      ****** ********
    • Initial Complaint

      Date:03/23/2025

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a new phone. They sent me two. I was told to just send the extra one back which I did. When I did, they proceeded to charge me for both phones and two plans. When I asked for a refund, they refused. But they did eventually take off the extra charges for future payments and changed my payment plan. Over a course of about 6 months my account was being overly charged and they played a run around game when I called in December of 2024.

      Business Response

      Date: 04/16/2025

      April 15, 2025



      Ms. ******** ********
      ***************************************************************

      Re:          BBB Complaint #********
                      ************

      Dear Ms. ******************* March 24, 2025, we received your complaint, dated March 23, 2025, filed with the Better Business Bureau.

      You stated that you purchased a new phone, but two phones were sent to you. You were told to return one of them, which you did. You said that you continued to be charged for two lines, but this was eventually corrected. You indicated that you were overcharged for six months, and you requested a refund.

      The account found with the information provided was never activated and shows no record of this activity. My attempt to contact you at ************* on April 15, 2025, was unsuccessful, but I left a voicemail requesting that you contact me directly at ************** to provide the correct account information.

      Sincerely,



      ***** *******
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** /******* Better Business Bureau
                      ********************************************
                      ******,CO 80210

                      ***** *****
    • Initial Complaint

      Date:03/23/2025

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May Concern at the Better Business Bureau,My name is **** *******, and I am writing to file a formal complaint against Boost Mobile regarding a recent purchase and the company's refusal to issue a refund for their mistake. On March 17th, 2025, I placed an online order for an iPhone 13 (Order #****-929243-1788), with the assistance of a Boost *** on the phone, to ensure all details were entered. The order was confirmed and was to be sent to my address **************************************. The next day an email with tracking **** #1Z52A2590224856746), indicating the phone was on its way. while tracking I discovered a message that I, the receiver, had "refused shipment and sent it back This was completely false. Upon further investigation, I found that the phone had been incorrectly shipped to *********************************** nonsensical combination of locations despite my address being entered correctly during the order process I called **** was told Boost could resolve this I reached out to Boost explained their mistake, and requested that the phone be sent to me with overnight due to its importance for work. They refused and told me they couldnt assist until they got the phone back Frustrated I asked for refund, which was also denied. The phone (updated *** tracking 1Z52A2591224856745) arrived back at Boost mobile in **********, **, on 03/21/2025 as per tracking It was signed for by *** ***************** of today 03/23/2025 I have not received refund of $169.99 or any resolution. This mishandling and lack of accountability left me without a phone and out nearly $200. I am dissatisfied with the service I received from Boost Mobile. Their mistake, their failure to take corrective action, and their continued denial of my refund are unacceptable.I respectfully request a refund of $169.99 immediately I appreciate your time and effort in helping to address this matter Thank you Sincerely,**** ******* BOOST MOBILE CORPORATEPHONE ************ ************

      Business Response

      Date: 04/09/2025

      April 8, 2025



      Mr. **** *******
      2012 ********************************
      *********, LA 70503

      Re:          BBB Complaint #********
                      ************** - ************

      Dear Mr. ****************** March 24, 2025, we received your complaint, dated March 23, 2025, filed with the Better Business Bureau.

      You said that you ordered a device in March 2025, but the agent you spoke with entered the incorrect shipping address. You also expressed frustration with the device not being overnighted to you. You confirmed the device was sent back, but you have not received a refund of the purchase ($169.99).

      Our records show a $162.98 refund was issued on March *******. The remaining $7.01 was sent as a check to your address above.

      We regret any inconvenience you may have experienced.

      Sincerely,



      ****** *****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** /******* Better Business Bureau
                      *************************************
                      ******,CO 80210

                  ****** ********
    • Initial Complaint

      Date:03/22/2025

      Type:Customer Service Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a family plan and my teenager phone suddenly stopped charging I explained to the sales *** I wanted to buy a new phone for the same price which was 50 dollars he immediately said the cheapest he could do was ************************* thank he says when I am are ready to pay it's 160 because he has to activate the phone I bought the phone for 50 along with 3 other phones 1 year ago the phone is not charging no more and now it's 160 to purchase the same phone

      Business Response

      Date: 04/09/2025

      March 29, 2025



      Mr. *** **********
      ******************** 4A
      ********, ** 11212 

      Re:          BBB Complaint #********
      40882818470835 -************

      Dear Mr. ********************* March 24, 2025, we received your complaint, dated March *******, filed with the Better Business Bureau.

      You said that you sent your daughter to a Boost Mobile retail store to purchase a device that in the past you paid $50.00 for; however, your daughter was told that the cheapest device they had was $110.00 plus an activation fee.

      When we spoke, I advised you that Boost Mobile retail stores are independently owned and operated, and set their own policies and procedures. They are responsible for their inventory and we are unable to validate they had cheaper devices available. They can also charge fees for activation at their discretion. However, your feedback will be forwarded to the appropriate personnel for review.

      We regret any inconvenience.

      If there are further questions or concerns about this issue,please feel free to contact me at **************.

      Sincerely,



      ***** ****
      Corporate Case Manager
      Executive Escalation Team
      Boost Mobile

      cc:           ****** /******* Better Business Bureau
                      ******************************************;
                      ******, CO 80210

                      ****** ********

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