Business Profile
Mobile Phone Service
Boost MobileHeadquarters
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Complaints
This profile includes complaints for Boost Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 4,973 total complaints in the last 3 years.
- 1,504 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/05/2025
Type:Order IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a phone from boost Mobile paid in full on the same day for a few hundred dollars. Year and a half later we were tired of their shady business and when our contract was up we switched companies. Fast forward another year my new phone was broken so I wanted to use my phone I bought from boost. Called customer service to have phone unlocked which it shouldn't be locked in the first place because our account was paid in full and we didn't have a contract anymore we weren't even customers anymore. They asked a series of security questions which we answered correctly but they still said that we didn't answer a security question correctly which they said they got off of our credit sheet whatever that is. They said because of this they will never be able to unlock our phone we only had one chance to answer the questions correctly and there is nothing they can do in their system to unlock the phone. If that's not shady and wrong I don't know what is!!!!!Business Response
Date: 04/29/2025
April 28, 2025
Ms. ****** ******
**************************************************
********, WI 53186
Re: BBB Complaint #********
************
Dear *************************** 7, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.
You stated that you paid full price for a phone from us in the past. Now with another carrier, you contacted us to have this device from your old account unlocked, but you were unable to pass our security verification due to the time that has passed since you were a customer. You requested this device be unlocked.
The Boost Mobile Terms and Conditions disclose that a device purchased through Boost Mobile must remain active on our service for 12 months before becoming eligible to be unlocked. Our records indicate that the device in question was added to the account prior to its migration from the old Sprint system into our new billing platform. As such, we are unable to confirm the date of purchase or the amount paid, and it was active for eight months in our system. As a courtesy under the circumstances, I unlocked the device with IMEI ***************. It will need to receive the update. Please ensure the phone is powered on, connected to Wi-Fi and a SIM card is inserted, and allow up to 72 hours for the processing of this request.
If there are further questions or concerns about this issue,please feel free to contact me at **************.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
********************************************
******,CO 80210
***** *****Initial Complaint
Date:04/05/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Engaging extra options is not prorated for the days in the month so they are overcharging everybody in at least month one. This is not disclosed in app when engaging the service nor online anywhere I could find.Business Response
Date: 04/16/2025
April 14, 2025
Mr. **** *********
*****************************************************************************************
Re: BBB Complaint #********
************ - ************
Dear ****************************** 7, 2025,we received your complaint, dated April 5, 2025, filed with the Better Business Bureau.
You indicated that it is not stated on the Boost Mobile application or website we do not prorate monthly add-on services.
While in some cases the lack of prorated charges may feel unfair, Boost Mobile is committed to offering a simplified and consistent billing experience. Charging fixed rates for add-on services allows for a predictable customer experience.Additionally, subscribers can add and remove these services at their discretion.
Please note that our policy regarding add-on services is available under the general terms and conditions on our website.
We regret any inconvenience you may have experienced.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
******************************************;
******,CO 80210
****** ********Initial Complaint
Date:04/04/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a phone because they had promotion which was a 1 year free service. The promo was false because ended up getting charged plus they suspended my service due to them. To me this horrible scam to bring in people. I have called 3 times to fix this and nothing. I want my full refund my the month they took which is their lack of communication with their customers that has caused this issue. If there was no promo dont advertise it.Business Response
Date: 04/23/2025
April 23, 2025
Ms. Yulemni *********
536 41st
*************************;
Re: BBB Complaint #********
************** -************
Dear ****************************** 4, 2025, we received your complaint, dated April 4, 2025, filed with the Better Business Bureau.
You said you purchased a device under a promotion for a year of free service, but you are not receiving it. You also expressed frustration with your service being suspended, and you requested a refund of your overpayment.
Your account was impacted by a systematic issue that our teams have since fixed; you will be receiving the discount moving forward.A refund of $25.00 was issued to the card ending in 3932 on April 22, 2025.Please allow 3-5 business days for processing and delivery.
We apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 04/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Yulemni *********Customer Answer
Date: 07/17/2025
I was offered free year of service from boost. I bought the iPhone 16. Have not been able to finish the job. I am not going to give a debit card info for something I am not suppose to pay for. They tell oh no you need to pay because it was not an autopay does not make no sense when it supposed to be free. My account is suspended now because they want money.
Desired Resolution: Finish the Job
Customer Answer
Date: 09/27/2025
In february I bought an iphone 16 with boostmobile. I bought it because they had promotion for free service for a year. That was a lie has not been year my phone has been disconeected more than connected since I got that promotion. This is horrible people should not buy into these promotion you lose more the win at the end. If it is too good to be true do not fall into these promotions.
Desired Resolution: Finish the Job
Business Response
Date: 10/07/2025
October 4, 2025
Ms. Yulemni *********
536 41st
*************************;
Re: BBB Complaint #********
************** - *************
Dear Ms. ******************** October 2, 2025, we received your rebuttal,dated October 2, 2025, filed with the Better Business Bureau.
You added that you purchased an iPhone 16 in order to receive a free year of service, but your service was suspended due to nonpayment.
When we spoke, I informed you that the payments of $6.08 and $31.08 were issued back to the debit/credit card ending in 8117 on October 3, 2025. Please allow 3-5 business days for processing and delivery. Moving forward, the credit for the free year of service will be applied to your account around the 10th of the month.
We sincerely apologize for any inconvenience.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Customer Answer
Date: 10/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
Yulemni *********Initial Complaint
Date:04/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yesterday April 2nd,my son and I went into the boost Mobile store about an hour and a half before closing time although we both have two different carriers mine is ******** and his is T-Mobile we both wanted to Port our numbers over and take advantage of the iPhone deals that they have I chose the iPhone 13 and he chose the iPhone 15 I went next door to get something to eat and my son tried to pay for the transaction and that's when they informed him that they didn't have tap so he called me and asked that I have a card he can send the money to and I told him yes but in the background I hear the sales employees saying I have a time card so before I got back they decided to pay for it with her card and he sent her the money but we sat there the hour and a half and at the end of the hour and a half both lines said it failed to support the number in so she told me to come back the next morning and see if it went through overnight which I did but it didn't go through overnight so she's saying they have to refund the money back and then when the money comes on the car they can try again but number one that's ridiculous if you guys have my money you should be able to try it again support my number and you guys already have the money and also the store employee should not be offering her bank card to my son to pay for an account that wasn't even his the account is in my name but now they expect us to refund the money and just trust it this lady is going to give us back almost $500 I don't know her I don't know where she lives and I don't know why a store employee in the first place is offering my child to pay for the phones. The way I want this result is I want our phones I don't want to have to keep trying this she said that had never happened before I wear two phones did that at the same time but I'm just not okay with the fact that almost $500 is supposed to go back to this girl's bank and I'm not going to know when that isBusiness Response
Date: 04/17/2025
April 17, 2025
Ms.******* *****
***************** SW
*******,** 30311
Re: BBB Complaint #********
61653703733871 - ************
Dear ************************** 9, 2025, we received your complaint, dated April 4, 2025, filed with the Better Business Bureau.
You said that you and your son visited a Boost Mobile retail store to purchase two devices and port over two lines. You were advised that they did not have a tap payment option. The store employee offered to use their personal credit card to pay for the devices, and you agreed. However, when the two lines were not activating, you were told it was necessary to process a refund in order to resolve the issue. You expressed concern with this bizarre situation and requested a store credit/refund.
When we spoke by phone today, you informed me that the issue is resolved and you and your sons service is actively being used.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
***** ****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******, CO 80210
****** ********Initial Complaint
Date:04/04/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a cell phone from boost mobile online. They claim they sent it with ***. I never recieved the phone. When I called them they told me it wasnt their problem. They also gave me the wrong tracking number. I found out that it was delivered to another address down the road. They will not help me get the phone and will not refund the money they charged. They claim they sent me an email with order number and a way to track but that is not true because I do not have an email. Thank you.Business Response
Date: 04/16/2025
April 9, 2025
Ms. ***** ********
*******************
*******, TX 75142
Re: BBB Complaint #********
************ - ************
Dear ***************************** 4, 2025, we received your complaint, dated April 4, 2025, filed with the Better Business Bureau.
You stated that you purchased a phone with Boost Mobile on March 10, 2025, but you did not receive a confirmation email. *** reported delivery on March 13, 2025, but it was not received at your *********** requested a $100.00 refund.
When a Boost Mobile order is placed, a confirmation email is sent to the address we have on file; in this case, that was *****************************
Our records indicate that the phone in question is now active on your Boost Mobile account.A refund is not warranted.
We regret any inconvenience.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
********************************************************************************
****** ********Initial Complaint
Date:04/04/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
COMPLETE SCAM!!I transferred over from metro PCS family plan.The girl who was setting up our account was having a hard time putting us on a family plan so she tells us I'll just open the phones up on separate accounts on the highest plan and than we can combine the lines back on a family plan and change the plan as well .After calling 611 we find out that's a complete lie and you cannot put them on a family plan once there opened and she signed us up for a phone promotion so we cannot even change the plan or make it a family plan even though we came over as a family plan.We are now paying double than what we left with metro PCS .Business Response
Date: 04/22/2025
April 22, 2025
Ms. ***** ****
***************************************************************
Re: BBB Complaint #********
************** -************
Dear ************************* 4, 2025, we received your complaint, dated April 4, 2025, filed with the Better Business Bureau.
You said that you ported your phone number to Boost Mobile at a retail location. However, due to an issue at the store, your lines were placed on separate accounts as opposed to the requested one.
Boost Mobile retail stores are independently owned and operated; therefore, we have no oversight of their policies, guidelines or business practices. However, your concerns have been forwarded to our *********************** Team (who liaisons with retail store management) for review.
We spoke briefly on this matter; however, due to time constraints, we were unable to reach a resolution and there was no answer on my subsequent contact attempts.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:04/03/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel my Boost Mobile account for over 18 months, since August 2022, and have been met with constant roadblocks and an extremely poor customer service experience.I ordered a *** card but never activated it, never used the service, and never accessed the number associated with the account. Despite that, Ive been charged just over $25 per month since August 2022totaling over $450 for a service Ive never used.I could not access the online account because ******************** requires verification through the associated phone number, which I could not use since the *** card was never activated. Chat support was also inaccessible without the number. When I called customer support, hold times were excessive (30 minutes or longer), and when I finally did reach someone, I was either disconnected during transfers or when the representative was unable to locate my *************, after two more frustrating calls, I was finally able to get the account cancelled. The first representative suddenly claimed they couldnt hear me and hung up. On the second call, I was transferred multiple times and asked to provide sensitive personal information, including my Social Security number and date of birth, just to proceed. Eventually, I reached someone who cancelled the accountbut I was charged again today, and was told that none of the charges, including todays, would be refunded.Boost Mobiles records clearly show that the number was never used and that I attempted to cancel multiple times over the course of this period. I believe the company intentionally made it difficult to cancel in order to continue charging for a service I never used.Business Response
Date: 04/15/2025
April 15, 2025
FILED ELECTRONICALLY
Better Business Bureau
*********************************************************
Re: Your File Number: 23158413
To Whom It May Concern:
T-Mobile USA, **** (T-Mobile) is in receipt of your correspondence dated April 3, 2025, regarding the account referenced in the above-mentioned file number.
Upon review, T-Mobile has confirmed the customer is not a ************************ customer and may be a ******************** customer. We respectfully request you forward this correspondence to Boost Mobile for further investigation and response.
We provided them with our contact information should they have any additional questions regarding this matter.
Based on the foregoing, we respectfully request this complaint against T-Mobile be closed.
Thank you for bringing this matter to our attention.
Very truly yours,
T-MOBILE *********
***** *****
Executive ResponseBusiness Response
Date: 04/21/2025
April 18, 2025
Ms. ****** ******
************
Ava, MO 65608
Re: BBB Complaint #********
************ - ************
Dear *************************** 17, 2025, we received your complaint, dated April 3, 2025, filed with the Better Business Bureau.
You said that you have been trying to cancel your account for 18 months (which you have been paying for) because the *** card could not be activated. You requested a refund of $450.00 plus.
A review of your account found that you contacted us to cancel your account on April 3, 2025. There is no record prior to this date.
Please note that you had a prepaid account; therefore, you could have stopped making payments at any time and service would have been immediately suspended, and eventually canceled, without you having to make another payment.
The Boost Mobile Terms and Conditions disclose that payments remitted to Boost Mobile are final and non-refundable; any unused funds remaining on an account at the time service is canceled will be forfeited. Your refund request is therefore, denied.
Sincerely,
***** ********
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:04/03/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order through ************************ on March 4, 2025 for new service and a iPhone 14. I applied for financing for the comet of the phone so I only had to pay for the taxes that day. I paid $48.82 for the taxes of the phone I ordered and the charge went though without issue. The next day I received my receipt stating that the device would ship within 48 hours. A week later I still had not heard anything from boost. No tracking number, no info at all. 16 days after my initial order date I was notified via text message that someone was attempting to change my password on my boost account and called in right away to say it wasnt me. My account and line and phone ended up with someone else and they cancelled my line and were supposed to issue a refund. It is now April 4 and I have yet to receive a refund. They keep telling me that they have issued the refund and its my banks fault l, I have spoken to ky bank numerous times. There isnt any money pending. An Agent at boost confirmed to me yesterday, that the money was still in boosts possession and no refund has been issued. I have waited long enough, calling everyday and nobody will help me.Business Response
Date: 04/09/2025
April 7, 2025
Mr. ******* ****
****************************************************************************
Re: BBB Complaint #********
12195621261187 - ************
Dear ************************* 4, 2025, we received your complaint, dated April ******, submitted to the Better Business Bureau.
You stated that you ordered a phone in March 2025, but you never received it. You requested a refund of the $48.82 that you paid for a month of service.
When you informed customer care the phone was never received, we opened a ticket to investigate. We have since determined that you are due a full refund, which was issued on April 2, 2025. Please allow 7-10 business days for processing.
We regret any inconvenience.
Sincerely,
Sienna ******
Corporate Case Manager
Executive Escalations Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************************
******,CO 80210
****** ********Customer Answer
Date: 04/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
Date:04/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid $500 for the iPhone ****************************************************************************** the phone would be here this day and that day I kept calling those days to follow up phone didn't show up to the store for a whole two weeks I asked for a refund and to cancel my lease and they have given me h*** lease was canceled but still haven't got my $500 back.Business Response
Date: 04/30/2025
April 29, 2025
Ms. **** ******
*************************
Hazel Crest, IL 60429
Re: BBB Complaint #********
************
Dear *************************** 4, 2025, we received your complaint, dated April 3, 2025, filed with the Better Business Bureau.
You said that you paid $500.00 for an iPhone 16 that was to be express shipped to the store, but it did not show up for two ********* stated that although the lease was cancelled as requested, you have not received a refund of $500.00.
We appreciate you bringing this to our attention. I have forwarded this to our Retail Team for internal investigation regarding this and was told that a refund of $500.00 was issued back to you on April 28, 2025.Please allow three to five business days for processing.
If there are further questions or concerns about this issue, please feel free to contact me at **************.
Sincerely,
****** *****
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** / ******* Better Business Bureau
*******************************************;
******,CO 80210
****** ********Initial Complaint
Date:04/03/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I realized a couple months ago that Boost has been actually double charging me since October. I have made several calls about this. The billing history and payment history do not match and my payment history reflects, as explained to me, that when I bought a new phone from them, it appeared like a new line. But it was simply an upgrade, which I used the link for the upgrade directly. In addition, I attempted to upgrade my sons phone a couple months later, in February. It then did the same thing. I only have ever had two lines. But while they were working on the problem theyre still charging me twice, the phone I attempted to get for my son was sent back to them by the post office, and theyve turned my phone off. And Ive never gotten the refund from the nonexistent phone, that they are also charging me for. I am a single mom, and **** have been diagnosed with lesions on my brain so am dealing with a lot of drs. I cant not have my phone on. They then talked to me the way they did in chat. I want my money back! And I will switch services after my phone gets turned back on. I have wasted countless hours talking to customer service **** that are kind, and see exactly whats happened, and request an expedited search into it. But have also had very rude condescending ones as well. They have litter stolen money from me and then turned my service off. Never had a problem with them in 16yrs, until this.Business Response
Date: 04/22/2025
April 22, 2025
Ms. ****** ********
********************
******************
Re: BBB Complaint #********
************
Dear ***************************** 3, 2025, we received your complaint, dated April ******, filed with the Better Business Bureau.
You stated that you have been overcharged since October 2024. You indicated that when you purchased a new device, it was added to the account as a new line but you only ever had two lines. You also ordered a new device for your son's line, but it was returned and not refunded. In addition,you provided a screenshot as evidence of an agents behavior. You requested to receive a billing adjustment and a refund, and for your service to be reactivated.
Our records indicate that the account was never charged for three lines of service and all evidence we reviewed reveals the billing is accurate.Both lines were ported out to another carrier on April 18, 2025.
The device ordered on February 9, 2025, was returned to our warehouse and a refund of $161.24 was processed on April 3, 2025.
We strive to provide excellent customer service and we regret that your experience was unfavorable. We appreciate your feedback and your concerns regarding our representative will be investigated and shared internally with the appropriate personnel as needed.
Sincerely,
***** *******
Corporate Case Manager
Executive Escalation Team
Boost Mobile
cc: ****** /******* Better Business Bureau
*************************
******,CO 80210
***** *****Customer Answer
Date: 04/28/2025
Complaint: 23156439
I am rejecting this response because:
I physically went into a Boost Mobile store, where the owner verified that I had indeed been deceived and was being charged for more than just the one account.
Sincerely,
****** ********
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